Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
241964 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
124796 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
451493 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
307671 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalled the app several times already but nothing's worki...
I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalle...
Newbie
602 Views
2 replies
1 likes
Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**
Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**
Newbie
418 Views
1 replies
0 likes
The search function does not work on my iphone 5 and iPad Air.I have the latest version on my devices, so I have tried to remove the app and indstalling it again.I have tried to log out and in again. I have turned off my devices and turned the back o...
The search function does not work on my iphone 5 and iPad Air. I have the latest version on my devices, so I have tried to remove the app and indstalling it again. I have tried to log out and in ag...
Newbie
16742 Views
60 replies
0 likes
My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?
My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?
Newbie
598 Views
1 replies
1 likes
i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same thing. So i updated my card details and updated the...
i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same ...
Newbie
21440 Views
14 replies
1 likes
Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuentra nada y da el siguiente mensaje "Se ha producido...
Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuen...
Newbie
7582 Views
2 replies
1 likes
the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it still runs in the background but doesnt show what ...
the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it...
Roadie
2291 Views
3 replies
0 likes
Hi, I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightening Original Cable I cant change the music with the controls o...
Hi, I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightenin...
Casual Listener
694 Views
1 replies
0 likes
I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you
I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you
Newbie
7123 Views
8 replies
0 likes
I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!
I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!
Roadie
609 Views
1 replies
0 likes
I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots
I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots
Roadie
1074 Views
1 replies
0 likes
There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" and "you can have a free account or a premium account...
There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" an...
Roadie
490 Views
1 replies
0 likes
For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on. As soon as I click to open the app after a few seconds it automatically goes back to the main screen of the i-phone and or i-pad. Is there somebody...
For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on. As soon as I click to open the app after a few seconds it automatically goes back to the m...
Roadie
691 Views
1 replies
0 likes
i signed upp for premuim and signed everything then it said declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium only free ?? how do i know wish accout, i did on an ipho...
i signed upp for premuim and signed everything then it said declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium...
332 Views
0 replies
0 likes
Hi Spotify, To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at all times like myself. Audible has solved this by using the p...
Hi Spotify, To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at a...
Regular
889 Views
3 replies
0 likes
On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...
On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...
338 Views
0 replies
0 likes
On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...
On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...
375 Views
0 replies
0 likes
I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed
I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed
Roadie
762 Views
2 replies
0 likes
My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing something? Sorting manually is not an option as there are h...
My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing somethin...
Roadie
1583 Views
1 replies
0 likes
Hey everyone.So I'm running an iOS 9.3.4 on iPhone 6S.Recently I stumbled upon a bug, where the singles section/module is missing from the artists page. I can see the albums and top tracks only.I tried reinstalling, restarting, logging out and in - s...
Hey everyone. So I'm running an iOS 9.3.4 on iPhone 6S. Recently I stumbled upon a bug, where the singles section/module is missing from the artists page. I can see the albums and top tracks only. ...
Casual Listener
1259 Views
4 replies
0 likes
