Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60789 Views
  • 16 replies
  • 37 likes
  • 60789 Views
  • 16 replies
  • 37 likes

Solved!! Excessive mobile data usage when playing downloaded playlists

Ok, so I have posted in this thread but there has been no further action, probably as it has a 'Solution', so here I am. Apologies for the length. iOS 10.0.2 & 10.1 - iPhone 6s - Spotify Premium Backdrop, I exceeded my 4gb data usage this month withi...

IMG_1922.PNG IMG_1923.PNG IMG_1927.PNG IMG_1924.PNG
  • Regular
  • Ok, so I have posted in this thread but there has been no further action, probably as it has a 'Solution', so here I am.  Apologies for the length.   iOS 10.0.2 & 10.1 -&nbs...
  • leemondthefirst
  • Regular
  • 3828 Views
  • 2 replies
  • 0 likes
  • data usage
    IOS10
  • 3828 Views
  • 2 replies
  • 0 likes

Too many clicks needed to share by email (iPhone 6)

I'm playing song in the latest version of Spotify on iPhone 6 (latest iOS). To share I need to:1. Press "..." icon2. Scrool down (why all the options are not immediately on the screen? they fit!)3. Click "Share"4. Click "Send to..."5. Click "Email" o...

  • Newbie
  • I'm playing song in the latest version of Spotify on iPhone 6 (latest iOS). To share I need to: 1. Press "..." icon 2. Scrool down (why all the options are not immediately on the screen? they fit!)...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Old View on iOS APP

Hi, i have the problem that when i am login with my premium account to my ios app i have the old user view. when im login with an other test account i have the newer modern user view. how can i change the view of my premium account to the modern view...

  • Newbie
  • Hi,    i have the problem that when i am login with my premium account to my ios app i have the old user view. when im login with an other test account i have the newer modern user v...
  • wckwan
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Akku problem

Seid Ios 10.1 aber auch iOS 10.1.1 rast mein Akku ganz schnell abwärts, wenn ich Spotify öffne. Wenn ich 10 Minuten Musik höre, Sind 30 % meines Akkus weg. Dieses Problem findet nur bei Spotify statt. Habe das neue Update von Spotify auch schon drauf...

  • Visitor
  • Seid Ios 10.1 aber auch iOS 10.1.1 rast mein Akku ganz schnell abwärts, wenn ich Spotify öffne. Wenn ich 10 Minuten Musik höre, Sind 30 % meines Akkus weg. Dieses Problem findet nur bei Spotify statt...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

no Browser

hi why i don't have Browsr in my app after i got premium account?

  • Newbie
  • hi why i don't have Browsr in my app after i got premium account?
  • Official_asian
  • Newbie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Customer support

Where and how do I contact customer supprt? 

  • Newbie
  • Where and how do I contact customer supprt? 
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Artist page empty after offline filter

Every time i go on Artist list and i apply the offline filter the Artist page goes blank and to reset it i need to delede and re-install the app...How can i revert the situation after i have applyed the offline filter?

  • Newbie
  • Every time i go on Artist list and i apply the offline filter the Artist page goes blank and to reset it i need to delede and re-install the app... How can i revert the situation after i have applye...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Not saving after downloads

Help. I've been downloading tunes. Green arrow says downloaded. But when I go to listen offline. Nothing there. I've deleted my app a few times and still nothing. Help!!!! iPhone 6 Plus updated

  • Casual Listener
  • Help. I've been downloading tunes. Green arrow says downloaded. But when I go to listen offline. Nothing there. I've deleted my app a few times and still nothing. Help!!!! iPhone 6 Plus updated
  • Pristine
  • Casual Listener
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes

Premium Not Working on iPhone

I have a Spotify Premium account. I use Spotify on both my Mac desktop computer and my iPhone 6. Two weeks ago, when I opened the app on my phone it asked me to sign in. Once I signed in, it did not recognize me as a premium user and all my songs/pla...

  • Newbie
  • I have a Spotify Premium account. I use Spotify on both my Mac desktop computer and my iPhone 6. Two weeks ago, when I opened the app on my phone it asked me to sign in. Once I signed in, it did not ...
  • amedra99
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Cant access local files on iPhone?

One of my favourite albums isnt technically an album, its a mixtape, and for some reason that means the band hasn't put it on Spotify? I'm not exactly sure why, but anyway, I ended up wasting loads of data going on YouTube to listen to the songs desp...

  • Newbie
  • One of my favourite albums isnt technically an album, its a mixtape, and for some reason that means the band hasn't put it on Spotify? I'm not exactly sure why, but anyway, I ended up wasting loads o...
  • Finchey
  • Regular
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Playlist sorting options

Me cambie de iphone y no encuentro las playlists ni la musica que tenia guardada antes.. que hago?

  • Newbie
  • Me cambie de iphone y no encuentro las playlists ni la musica que tenia guardada antes.. que hago?
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Recover deleted playlists

Hi, can I recover deleted playlists that I deleted almost 2 years ago? How?

  • Casual Listener
  • Hi, can I recover deleted playlists that I deleted almost 2 years ago? How?
  • tomasrex
  • Roadie
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Off line device

Hello, I am a premium client. I can not ear off line. It is said I have no device off line. What do I have to do? At my tools doesn't appear the function off line.....

  • Casual Listener
  • Hello, I am a premium client. I can not ear off line. It is said I have no device off line. What do I have to do?  At my tools doesn't appear the function off line.....
  • Evelynpisabarro
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Change of free to premium.

Hello. I buy and pay the premium but i can not change from free to premium.

  • Newbie
  • Hello. I buy and pay the premium but i can not change from free to premium.
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not letting me choose my correct Facebook profile to log in

Hi!I just bought a new iPhone today and copied my old data to the new one through iCloud. All my apps were automatically installed on my new phone. When I started the Spotify app, it of course asked me to log in. When I logged in with Facebook, it co...

  • Casual Listener
  • Hi! I just bought a new iPhone today and copied my old data to the new one through iCloud. All my apps were automatically installed on my new phone. When I started the Spotify app, it of course aske...
  • MaryS
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

IPhone 7 connect to car via lightning cable

IPhone 7 connect to car ( Honda Insight) via lightning cable. I able to see th Spotify is playing the song. However, the car display screen is showing iPod player. Please kindly assists. Thanks

  • Casual Listener
  • IPhone 7 connect to car ( Honda Insight) via lightning cable. I able to see th Spotify is playing the song. However, the car display screen is showing iPod player. Please kindly assists. Thanks
  • GanVC
  • Casual Listener
  • 1522 Views
  • 2 replies
  • 0 likes
  • 1522 Views
  • 2 replies
  • 0 likes

Superuser Contribution All my saved artists and albums have disappeared?!

I've recently accessed the app on my iPhone and whilst my playlists all still appear, all of the music that i have saved over he years in artists and albums are not there except 3 albums. Help! How can I get this back? I've tried restarting the app a...

  • Casual Listener
  • I've recently accessed the app on my iPhone and whilst my playlists all still appear, all of the music that i have saved over he years in artists and albums are not there except 3 albums. Help! How c...
  • MaryS
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Daily mix still not here. iOS iPhone or iPad

Daily mix still not showing up in my iOS applications. It's Thursday 7 PM Eastern time, I have done all updates, rebooted, everything you can think of. Very excited and have been waiting for this feature., Can someone please help? Is this still being...

  • Regular
  • Daily mix still not showing up in my iOS applications. It's Thursday 7 PM Eastern time, I have done all updates, rebooted, everything you can think of. Very excited and have been waiting for this fea...
  • DML71
  • Gig Goer
  • 1032 Views
  • 14 replies
  • 0 likes
  • 1032 Views
  • 14 replies
  • 0 likes

Spotify uses mobile data even when disabled in root settings iPhone

After a recent update I found out that spotify is using mobile data without my permission. I have disabled the mobile data usage of spotify in the root settings of my iPhone, yet it still seems to "go online" when I don't have access to wifi. Before ...

  • Newbie
  • After a recent update I found out that spotify is using mobile data without my permission. I have disabled the mobile data usage of spotify in the root settings of my iPhone, yet it still seems to "g...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes