Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30678 Views

40 replies

9 likes

  • 30678 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95400 Views

115 replies

12 likes

Other
  • 95400 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
  • 1031 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Music is fading out on any app launch

Hello guysI have this problem recently. Whenever I'm listening music from Spotify using my headphones, on any application launch the music is fading out. It's fading back in as soon as I kill the app from multitasking.Is it just me? Or is it a featur...

Newbie

Hello guys I have this problem recently. Whenever I'm listening music from Spotify using my headphones, on any application launch the music is fading out. It's fading back in as soon as I kill the...

518 Views

0 replies

0 likes

  • 518 Views
  • 0 replies
  • 0 likes

iOS 9.3.3 Crashes on Opening Song

Hi,My Spotify app keeps crashing every time I open the song up from the bottom. When I try to get the large play controls with the artwork. If I just click the song from a list it plays fine with just the pause bottom. I reinstalled it many times and...

Newbie

Hi, My Spotify app keeps crashing every time I open the song up from the bottom. When I try to get the large play controls with the artwork. If I just click the song from a list it plays fine with...

447 Views

0 replies

0 likes

  • 447 Views
  • 0 replies
  • 0 likes

iPhone 6 Spotify will automatically and continuously skip songs!

I use Spotify on the iPhone 6. Recently every time I press shuffle, (I do not have premium) many songs are skipped until they reach a specific song. Please help! The skipping will not stop! Keep in mind, it is skipping even when I havnt pressed any s...

Newbie

I use Spotify on the iPhone 6. Recently every time I press shuffle, (I do not have premium) many songs are skipped until they reach a specific song. Please help! The skipping will not stop! Keep in m...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Services that include spotify

What other services include spotify premium when you buy them? Any in Mexico?

Newbie

What other services include spotify premium when you buy them? Any in Mexico?

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

30-day free trial not working?

I've tried the 48-hours free trial and was offered the 30-days free premium trial. All I had to do was give my credit card details. I did but Premium is not yet activated. I received a mail stating something wrong with my credit card details, but i'v...

Newbie

I've tried the 48-hours free trial and was offered the 30-days free premium trial. All I had to do was give my credit card details. I did but Premium is not yet activated.  I received a mail sta...

Sarahmp11

Newbie

3705 Views

9 replies

0 likes

  • 3705 Views
  • 9 replies
  • 0 likes

New playlist cover won't appear on iphone

I made a new playlist on desktop and changed the cover, but when I go on the same playlist on my iphone, it still shows the previous cover (with the first 4 album covers).

Casual Listener

I made a new playlist on desktop and changed the cover, but when I go on the same playlist on my iphone, it still shows the previous cover (with the first 4 album covers).

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes

Can't sign up on Premium Family

I cant get into Premium Family because it says that I have other Premium sibscriptions when I dont and to cancel them when I dont have any Premium Subscriptions

Newbie

I cant get into Premium Family because it says that I have other Premium sibscriptions when I dont and to cancel them when I dont have any Premium Subscriptions

kodak27

Newbie

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Spotify app locks up everytime it is used.

I've been having an issue with the Spotify App freezing up and becoming unresponsive after a few minutes of use. I am using an Iphone 6 with iOS 10 currently but I have had the same issue with the last three versions of iOS. I also always allow the a...

Casual Listener

I've been having an issue with the Spotify App freezing up and becoming unresponsive after a few minutes of use. I am using an Iphone 6 with iOS 10 currently but I have had the same issue with the la...

dzmbr

Casual Listener

1705 Views

10 replies

0 likes

  • 1705 Views
  • 10 replies
  • 0 likes

Lost playlist

Hello there,Today my phone ran out of battery which never happens. After I switched it on Spotify required my password which I usually never enter and as I couldn't remember it I asked to password to be reset. When I logged in again, I had no more pl...

Newbie

Hello there, Today my phone ran out of battery which never happens. After I switched it on Spotify required my password which I usually never enter and as I couldn't remember it I asked to password ...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

termini aggiornati

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

Newbie

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

1da1

Regular

1056 Views

6 replies

1 likes

  • 1056 Views
  • 6 replies
  • 1 likes

I Need music

So I logged in to my Spotify and only some of my songs are playing. When I try to click a song that I want to play it would skip or it would just not play. Also some of my songs got deleted from my playlist. Can someone please help?

Visitor

So I logged in to my Spotify and only some of my songs are playing. When I try to click a song that I want to play it would skip or it would just not play. Also some of my songs got deleted from...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Is there anybody out there?

Anybody else having the issue with the Floyd album "wish you were here"? I can only access 2/5 songs..? Where did slide two go? Is it a glitch? The link is below to the albumhttps://open.spotify.com/album/0bCAjiUamIFqKJsekOYuRw

Casual Listener

Anybody else having the issue with the Floyd album "wish you were here"? I can only access 2/5 songs..? Where did slide two go? Is it a glitch? The link is below to the album https://open.spotify....

Sly62nb90

Casual Listener

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

Cant play Followed Playlists on phone

I followed a playlist on Spotify a while ago, but it wont play the music while my phone is connected to the AUX in my car. When I try to play it on my phone, one song starts, but then it stops and I have to press next for every time the songs end.

Newbie

I followed a playlist on Spotify a while ago, but it wont play the music while my phone is connected to the AUX in my car. When I try to play it on my phone, one song starts, but then it stops and I ...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Solved!! How to login on spotify if there is no 'Facebook login button'?

Hi I want to use spotify on the airstudio+ app (an app to listen to music on a Philips speaker) but in the app, you can only login with your spotify username and password. But my account is connected with facebook. So how can I login?

Casual Listener

Hi   I want to use spotify on the airstudio+ app (an app to listen to music on a Philips speaker) but in the app, you can only login with your spotify username and password. But my account is ...

Ben147

Casual Listener

932 Views

3 replies

0 likes

  • 932 Views
  • 3 replies
  • 0 likes

I can only shuffle my playlists on my iPod?

I just downloaded Spotify onto my iPod and used an account that I have synced with several other devices. When I go into any playlist, it will not allow me to tap on and play a specific song in that playlist. It just indicates the Shuffle button, whi...

Newbie

I just downloaded Spotify onto my iPod and used an account that I have synced with several other devices. When I go into any playlist, it will not allow me to tap on and play a specific song in that ...

Hubo

Community Legend

807 Views

5 replies

0 likes

  • 807 Views
  • 5 replies
  • 0 likes

Won't play anything. Just flips through all tracks until the end of the category.

Just after I updated my iPhone 5s to the latest iOS 10.1.1 I can no longer play anything in my Spotify app. When I go into a category, the tracks just flip by at about 2 per second until the end of all tracks in that category. I can't press any other...

Newbie

Just after I updated my iPhone 5s to the latest iOS 10.1.1 I can no longer play anything in my Spotify app. When I go into a category, the tracks just flip by at about 2 per second until the end of a...

Ari19

Newbie

667 Views

1 replies

2 likes

  • 667 Views
  • 1 replies
  • 2 likes

Facebook

Di seguito riportiamo quanto ci hai comunicato:Sostanzialmente non riesco ad accedere con Facebook dall'app su iPhone e iPad perché mi dice che non posso utilizzare Spotify all'estero, il punto è che sono in Italia da 23 anni e non ho idea del perché...

Newbie

Di seguito riportiamo quanto ci hai comunicato: Sostanzialmente non riesco ad accedere con Facebook dall'app su iPhone e iPad perché mi dice che non posso utilizzare Spotify all'estero, il punto è c...

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
  • 0 likes

I can't send any song to my friend

Hi! I have some problem with one of my friend - I follow him, and he follow me.Ofc we have premium. He can send mi playlist/music by spotify, but I can't do it. (I can't see him at list)Problem is only with one person, only on IOS. On desktop/mac eve...

Casual Listener

Hi! I have some problem with one of my friend - I follow him, and he follow me. Ofc we have premium.    He can send mi playlist/music by spotify, but I can't do it. (I can't see him at l...

Wojtek147

Casual Listener

692 Views

3 replies

0 likes

  • 692 Views
  • 3 replies
  • 0 likes

Family account and deleting files

Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideasCheers

Casual Listener

Hi, my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone,  Any ideas Cheers

529 Views

0 replies

0 likes

Account
i phone
  • 529 Views
  • 0 replies
  • 0 likes