Shuffle will not turn off iPad Air iOS 9

[Bdaniels5155]

Shuffle will not turn off actually plays any song other than playlist selected at random.

please help 

premium user

thanks in advance

[Hubo]

Hey there! Welcome to the community!

Here are some quick steps to turn off shuffle: 

Let me know how it works out!

Have a nice weekend! 🙂

[Bdaniels5155]

Your solution unfortunately does not work. 

[Hubo]

Hey! 

Thanks for that info! Do you see an error or anything else when you want to turn off shuffle?

[Bdaniels5155]

Hi no error message

[Bdaniels5155]

Hi no error message

[Hubo]

Hey there!

So just to be clear, you turn off shuffle, but your playlist or album still plays shuffled. If that's the case could you please check if there aren't songs stuck in your queue? You can check that in the Now Playing view using the button in the top-right corner.

Thanks! 🙂

[kookymonster]

The original poster is asking for help with the ipad app and you responded with a solution for the iphone app.

I have the same problem finding the shuffle button on the ipad app.

Other threads suggest expanding the artwork, but there is no shuffle button in the following screen

Attached two screen shots, shuffle button nowhere to be seen

[Hubo]

Hey there @kookymonster! Thanks for reaching out!

The infographic showed applies to all iOS devices, the image shows an iPhone indeed.

Hmm... That's definitely very weird. Let's do some quick troubleshooting steps, could you restart your iPad and check if the shuffle button shows up after that?

Thanks! 🙂

[kookymonster]

Problem was solved after uninstalling spotify and reinstalling the app.

[Hubo]

Hey @kookymonster!

Glad to hear things are working again! Let me know when anything else pops up!

Have a nice weekend! 🙂