Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

237423 Views

56 replies

13 likes

  • 237423 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158769 Views

507 replies

108 likes

  • 158769 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108236 Views

19 replies

38 likes

  • 108236 Views
  • 19 replies
  • 38 likes

[iOS 10] Touch Preview Causes Crash

When using the touch preivew feature on iOS 10 on an iPhone 6S,the app loads the default grid view of songs & crashes right before it would normally preview a song. To recreate,Open Spotify on iPhone 6S, iOS 10Navigate to a grid view of albums or pla...

Newbie

When using the touch preivew feature on iOS 10 on an iPhone 6S, the app loads the default grid view of songs & crashes right before it would normally preview a song.   To recreate, Open...

764 Views

0 replies

4 likes

  • 764 Views
  • 0 replies
  • 4 likes

Switched from Androit to iPhone. How do I download my existing premium acct??

Hello! I pay monthly for my current Spotify account which was always accessed from an Android phone. That Android phone has now broken and I purchased an iPhone SE. How do I download the Spotify app to my iPhone SE with my same account. The iPhone do...

Newbie

Hello!   I pay monthly for my current Spotify account which was always accessed from an Android phone.  That Android phone has now broken and I purchased an iPhone SE.  How do I down...

Hubo

Community Legend

1215 Views

1 replies

0 likes

  • 1215 Views
  • 1 replies
  • 0 likes

Syncing downloaded mp3 from Desktop to iPhone

Hi everyone, I am having trouble syncing some files from my Desktop (Windows 7) to my Iphone 6s. It works for some mp3 files, such as the ones in the Windows sample library. However, I downloaded an mp3 from a random page on the internet and this one...

Newbie

Hi everyone,   I am having trouble syncing some files from my Desktop (Windows 7) to my Iphone 6s. It works for some mp3 files, such as the ones in the Windows sample library. However, I downl...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Help me

Hey I pay 10 bucks a month and the service is great no better music app then Spotify but one question I recently download the new Travis Scott album and the explicit version only plays 12 second of the song and then it just cuts but when I save the e...

Newbie

Hey I pay 10 bucks a month and the service is great no better music app then Spotify but one question I recently download the new Travis Scott album and the explicit version only plays 12 second of t...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

iOS 10 crashes after several songs on iPhone 6 plus

My iPhone 6 plus crashes and reboots after listening to Spotify premium for about 15-20 minutes. Very repeatable. I have deleted and reinstalled Spotify. Same problem. Different networks and also on LTE. Always reboots the phone.

Casual Listener

My iPhone 6 plus crashes and reboots after listening to Spotify premium for about 15-20 minutes. Very repeatable. I have deleted and reinstalled Spotify. Same problem. Different networks and also on ...

kmontomery94

Casual Listener

1475 Views

6 replies

0 likes

  • 1475 Views
  • 6 replies
  • 0 likes

Streaming problems

G'day,I'm trying to use spotify to stream the new releases today but each song will only get 8 seconds in before stopping.It's only happening on the new albums released today, everything else is fine.Any ideas?

Newbie

G'day, I'm trying to use spotify to stream the new releases today but each song will only get 8 seconds in before stopping. It's only happening on the new albums released today, everything else is ...

thomask1230

Regular

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

Helppp!!

So I accidentally removed a music on my playlist and I didn't see what's the title. Is there any way that I can see recently deleted music?

Newbie

So I accidentally removed a music on my playlist and I didn't see what's the title. Is there any way that I can see recently deleted music?

Bearfootrecords

Community Legend

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

New releases not available offline

Hi there, trying to download some of the new release albums today; taking back Sunday, AlunaGeorge & Against me! .. I can save them to my library but as soon as I click to download to make the available offline nothing happens?

Casual Listener

Hi there, trying to download some of the new release albums today; taking back Sunday, AlunaGeorge & Against me! .. I can save them to my library but as soon as I click to download to make the av...

Danny97

Regular

561 Views

5 replies

1 likes

  • 561 Views
  • 5 replies
  • 1 likes

music

I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that information again. The credit card is not under my name. I...

Casual Listener

I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that informa...

tristanschuler

Regular

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Spotify only playing 11 seconds of songs!

Hey guys,Never had a single problem with Spotify (I have Spotify Premium) till today but this morning I have noticed that certain songs will only allow me to play the first 11 or so seconds of the song before it stops playing. The bar also stops movi...

Casual Listener

Hey guys, Never had a single problem with Spotify (I have Spotify Premium) till today but this morning I have noticed that certain songs will only allow me to play the first 11 or so seconds of th...

mikburls

Casual Listener

3182 Views

6 replies

4 likes

  • 3182 Views
  • 6 replies
  • 4 likes

Music and subscrption

First of all I want to say that I have been on your website for about an hour trying to figure out a way to speak to someone in customer service or at least have an online chat.. It is amazing to me that with all the money people spend on this app th...

Casual Listener

First of all I want to say that I have been on your website for about an hour trying to figure out a way to speak to someone in customer service or at least have an online chat.. It is amazing to me ...

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

No longer able to select Apple TV

With the iOS 10 update my Apple TV (4th generation) no longer shows up under Devices Available at the bottom of the Spotify song screen. The only way I can play Spotify on the Apple TV is to use Airplay mirroring. Is this a problem others have? The v...

Music Fan

With the iOS 10 update my Apple TV (4th generation) no longer shows up under Devices Available at the bottom of the Spotify song screen. The only way I can play Spotify on the Apple TV is to use Airp...

529 Views

0 replies

1 likes

  • 529 Views
  • 0 replies
  • 1 likes

No album art on local songs synced from Spotify even though they show on PC

How do I make local files show their artwork when on iOS? It shows fine on the PC version, but there's no album art on iOS. Thanks!

Casual Listener

How do I make local files show their artwork when on iOS? It shows fine on the PC version, but there's no album art on iOS. Thanks!

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Auto connect to car audio issues

I have an iPhone 6s and a Pioneer AVH-X3800BHS in-dash unit with Spotify control. The iPhone and Spotify app sync up to the in-dash and play fine. The issue is every time I turn on the stereo I get a message on the phone that "Spotify wanst to commun...

Regular

I have an iPhone 6s and a Pioneer AVH-X3800BHS in-dash unit with Spotify control. The iPhone and Spotify app sync up to the in-dash and play fine. The issue is every time I turn on the stereo I ...

495 Views

0 replies

0 likes

  • 495 Views
  • 0 replies
  • 0 likes

Spotify Opens by itself

I updated my iphone to ios 10 & now spotify opens by itself when I unlock my phone! I have a premium account & often listen to spotify in my car. I have tried uninstalling & reinstalling- didn't help. I tried turning Bluetooth off- didn't help.

Newbie

I updated my iphone to ios 10 & now spotify opens by itself when I unlock my phone! I have a premium account & often listen to spotify in my car.   I have tried uninstalling & rein...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Spotify not works

Hi When I am trying to enter in my IPAD and IPHONE spotify account I can't' reach itI receiveid a message saying that spotify cannot be used in an another country for more than 15 days. I am not out of Brazil!!!! I am in Brazil!! . What I do?

Newbie

Hi   When I am trying to enter in my IPAD and IPHONE spotify account I can't' reach it I receiveid a message saying  that spotify cannot be used in an another country for more than 15 da...

osornios

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Save on iphone play on ipad

I have a 16gb ipad mini that spotify looks awesome on especially landscape. My phone is 128gb and im wondering how I can save my music on the phone and use my ipad mini to control and play the music off of my iphone. I did see I can connect them and ...

Casual Listener

I have a 16gb ipad mini that spotify looks awesome on especially landscape. My phone is 128gb and im wondering how I can save my music on the phone and use my ipad mini to control and play the music ...

manoots

Casual Listener

703 Views

6 replies

0 likes

  • 703 Views
  • 6 replies
  • 0 likes

Impossible integration with Shazam on IOS 10 and Ipad Pro

I have a spotify premiun suscription and allways I had sincronized my shazam with my spotify account in an ipad 2nd generation but now I have an Ipad pro with IOS 10 and is impossible to symcronize, the options that gives is only to connect with appl...

Casual Listener

I have a spotify premiun suscription and allways I had sincronized my shazam with my spotify account in an ipad 2nd generation but  now I have an Ipad pro with IOS 10 and  is impossible to ...

felixsdr

Casual Listener

797 Views

2 replies

2 likes

  • 797 Views
  • 2 replies
  • 2 likes

[Running] Modify "Your Running Mix" track list?

Hello everyone!Does anyone know how to add specific songs to the playlist "your running mix"? Or if i can create a playlist in the running section with my oun songs? It doesn't give me a choice to add music in this play list.thks

Casual Listener

Hello everyone! Does anyone know how to add specific songs to the playlist "your running mix"? Or if i can create a playlist in the running section with my oun songs? It doesn't give me a choice to ...

Cregoryjames

Casual Listener

3882 Views

9 replies

4 likes

  • 3882 Views
  • 9 replies
  • 4 likes