Spotify crashes after startup on iPhone 6

[Allieobrien17]

Every time I open my Spotify app the app crashes and shuts down right away. I tried deleting the app and reinstalling the app twice. I even deleted multiple items on my phone to add storage. I don't know what else to do

[crematedman]

@Allieobrien17 hey there allie, suggest you try the following!

• uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• try listening on a different device to see if the same problem occurs.
• try logging in from a different internet connection.
• try logging in with your username instead (if you didn't create your account with facebook)

let me know how you fare!

[juliynacho]

Hello! I have the same issue.

1. Spotify versions and OS: Spotify 6.8.0.3786 / OS iOS 10.1.1
2. What you've tried: uninstalled the app, restarted my devices and then re-installed. Also I restarted and resetted my router.
   I dont have any restrictions on my network settings that are blocking the use of Spotify because it works in my Lenovo laptop.
3. If it happens on a different WiFi network: it doesnt happen on a different WiFi network.
4. If you get any error messages: I dont have any error messages. It just crashes and close.
5. Where you're located: Im in Argentina.
6. My ISP is Fibertel.

A solution would be nice Spotify, as right now my solution is switching my subscription to another music streaming service.

Julieta

[crematedman]

@juliynacho hey there julieta, thanks for reaching out, I've escalated your post on the other thread to get an answer to your question ASAP

in the meantime, i'll have a look at ongoing issues from other users and get back to you with more information ^_^

thanks for your continued patience