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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

  • 30700 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95426 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293854 Views

60 replies

15 likes

  • 293854 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

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  • 19 replies
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Send to followers: Followers not showing up

"Send to" is broken on iOS. When searching for followers, they do not show up, hence it's useless. Works fine on Desktop.

Roadie

"Send to" is broken on iOS. When searching for followers, they do not show up, hence it's useless.   Works fine on Desktop.

Zahraa

Newbie

5517 Views

15 replies

2 likes

iOS
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  • 15 replies
  • 2 likes

I have already pay premium and i can t login

Problems With my login my account ia fernanda.sophia07@gmail.com i m nervous trying tô login since 2 days

Newbie

Problems With my login my account ia fernanda.sophia07@gmail.com i m nervous trying tô login since 2 days

abilea

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Abbonement

Hello,Ive buyed Today the 3 Month's abbonement for 0.99€ My question is when i now quit the abbonement do i have the 3 month's or it's quit now and i get back the free Version ?

Newbie

Hello, Ive buyed Today the 3 Month's abbonement for 0.99€ My question is when i now quit the abbonement do i have the 3 month's or it's quit now and i get back the free Version ?

MaryS

Roadie

1100 Views

1 replies

0 likes

  • 1100 Views
  • 1 replies
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Superuser Contribution Removing Facebook account from Spotify App on ipad

I am wanting to remove my spotity account from the App on an ipad as someone else now uses this. The troublshooting info has told me the attached however the 'disconnect from Facebook' option is not avaialble in my settings. Is anyone able tohelp me ...

Newbie

I am wanting to remove my spotity account from the App on an ipad as someone else now uses this.    The troublshooting info has told me the attached however the 'disconnect from Facebook'...

MaryS

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Premium still getting ads

I have upgraded to Spotify premium but am still getting ads when I use the app on my iPhone 6S.Have been upgraded for a good 2 months now.Thanks!

Newbie

I have upgraded to Spotify premium but am still getting ads when I use the app on my iPhone 6S. Have been upgraded for a good 2 months now. Thanks!

tezzz

Regular

591 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Family Plan Problems with iPhone

I am a Premium member and have invited my daughter; we both have iPhone 5S's and with the latest version of Spotify installed on them. My daughter accepted the invite as is showing as 'active' in my account - however, whenever we are using Spotify at...

Casual Listener

I am a Premium member and have invited my daughter; we both have iPhone 5S's and with the latest version of Spotify installed on them. My daughter accepted the invite as is showing as 'active' in my ...

ptburg

Casual Listener

633 Views

2 replies

0 likes

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  • 2 replies
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Solved!! app iphone

my app keeps freezing!!i have tried to shut the app down and start it up again, rebooted my iphone and it still doesnt work!! is there a number to call spotify on or is it up to other spotify premium users to solve this prolem for me??thanks

Newbie

my app keeps freezing!! i have tried to shut the app down and start it up again, rebooted my iphone and it still doesnt work!! is there a number to call spotify on or is it up to other spotify premi...

ItsBradderz_

Regular

565 Views

1 replies

0 likes

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Carplay Issue

Hello, I couldnt find this listed on this forum or elsewhere so wanted to find out if theres a fix. I have apple carplay enabled car. I plug in my phone and car play launches, then I launch spotify and navigate to my playlists. It shows up all of my ...

Newbie

Hello, I couldnt find this listed on this forum or elsewhere so wanted to find out if theres a fix. I have apple carplay enabled car. I plug in my phone and car play launches, then I launch spotify a...

463 Views

0 replies

0 likes

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Landscape mode on iPhone

Requesting for Landscape mode on Iphone Plus models.

Casual Listener

Requesting for Landscape mode on Iphone Plus models.

Hubo

Community Legend

921 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Unlock with Touch ID driving (safe driving)

Many of us listen to music with Spotify while we're driving. When we want to change songs the Iphone is locked and we have to enter the code, and this is a risk when you are driving. Therefore I propose that you can unlock when using Spotify with Tou...

Casual Listener

Many of us listen to music with Spotify while we're driving. When we want to change songs the Iphone is locked and we have to enter the code, and this is a risk when you are driving. Therefore I prop...

alfme

Newbie

2244 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Switched from macbook to ipad but commercials keep coming (paying user)

Hey everyone since my macbook died, I've been using an ipad. I'm a paying user but the commercials keep coming. How can I fix this? (Yes, I am logged in with my account)best wishes Kat

Casual Listener

Hey everyone 🙂 since my macbook died, I've been using an ipad. I'm a paying user but the commercials keep coming. How can I fix this? (Yes, I am logged in with my account) best wishes ❤️ Kat

kbrooksc

Community Legend

447 Views

3 replies

0 likes

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  • 3 replies
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Playlist no aparece

Hola, acabo de reinstalar mi Spotify y ya no aparecen mis playlist! Que debo hacer?

Newbie

Hola, acabo de reinstalar mi Spotify y ya no aparecen mis playlist! Que debo hacer?

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Solved!! My local files won't download to my iphone

Ok so for the past few days I've been trying to download these local files I have on my computer but they won't download. Sometimes it works but now it isn't. I have tried multiple things and none of them work! This is very annoying and if I can't do...

Casual Listener

Ok so for the past few days I've been trying to download these local files I have on my computer but they won't download. Sometimes it works but now it isn't. I have tried multiple things and none of...

kbrooksc

Community Legend

941 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Track number has a "/" slash. What do the numbers mean?

I have tried to find this in the FAQ, and I'm sure the answer is so simple that no one needs to ask. I'm playing Spotify from my iPhone through my Bose system in my Nissan.What in the world does the "x/y" mean? What does the top number represent and ...

Newbie

I have tried to find this in the FAQ, and I'm sure the answer is so simple that no one needs to ask. I'm playing Spotify from my iPhone through my Bose system in my Nissan. What in the world does ...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Mi Spotify se detiene cuando abro Facebook o cualquier otra aplicación

Necesito ayuda ! Ingresó a mi Spotify y pongo mi lista de reproducción en cuanto quiero ver Facebook o cualquier otra aplicación la música se detiene y vuelve a comenzar si vuelvo a entrar a Spotify. Tengo un iPhone 5s y cuenta premium

Newbie

Necesito ayuda ! Ingresó a mi Spotify y pongo mi lista de reproducción en cuanto quiero ver Facebook o cualquier otra aplicación la música se detiene y vuelve a comenzar si vuelvo a entrar a Spotify....

5328 Views

0 replies

1 likes

  • 5328 Views
  • 0 replies
  • 1 likes

Can't get device password

I'm tyring to get a password to log in via my iPad. I click the "Set Device Password" link and get a messge that a pw has been sent to my email, but the email doesn't come through. (And, yes, I've checked my spam folder!)

Newbie

I'm tyring to get a password to log in via my iPad. I click the "Set Device Password" link and get a messge that a pw has been sent to my email, but the email doesn't  come through. (And, yes, I...

user-removed

Not applicable

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Spotify only plays through tv speakers

This is the weirdest thing and i cant figure it out: spotify only plays through the tv speaker and not through the connected sound system when casting from iphoneSE app to 2016 vizio smartcast 4k hdtv. Everything else i cast from my iphone to the tv ...

Newbie

This is the weirdest thing and i cant figure it out: spotify only plays through the tv speaker and not through the connected sound system when casting from iphoneSE app to 2016 vizio smartcast 4k hdt...

gregoryemiller

Casual Listener

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Every time I try to log in it says 'you've already created an account with this email address'

Just got a new iPhone. I'm hitting 'Log In' on the screen, not 'sign up' but when I enter the information it says I've already created an account with this email address. If I try to do it through facebook it says 'You have already authorized Spotify...

Casual Listener

Just got a new iPhone. I'm hitting 'Log In' on the screen, not 'sign up' but when I enter the information it says I've already created an account with this email address.   If I try to do it t...

gilaf77

Casual Listener

550 Views

2 replies

0 likes

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  • 2 replies
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Sync Over Cellular was disabled - Spotify iOS still synced over cellular - now charged 600 Euro

Hi, the title says it all really. I renewed my Spotify Premium subscription at a party, and the next day I discovered that it had synced 2GB+ via 4G. I immediately checked my settings, and Music Quality > Sync Over Cellular was indeed disabled (i hav...

Gig Goer

Hi, the title says it all really.   I renewed my Spotify Premium subscription at a party, and the next day I discovered that it had synced 2GB+ via 4G. I immediately checked my settings, and M...

sindreg

Gig Goer

4476 Views

9 replies

0 likes

4G
bug
  • 4476 Views
  • 9 replies
  • 0 likes

Long wait..

Every time I open the Spotify app on wifi it almost takes 2 minutes to get online. But when I opened the VPN or cellular data it connects directly. And yes I tried with different wifi s

Newbie

Every time I open the Spotify app on wifi it almost takes 2 minutes to get online. But when I opened the VPN or cellular data it connects directly. And yes I tried with different wifi s

465 Views

0 replies

0 likes

  • 465 Views
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  • 0 likes