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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232116 Views

27 replies

5 likes

  • 232116 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

113640 Views

116 replies

13 likes

Other
  • 113640 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2234 Views

0 replies

0 likes

iOS
  • 2234 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303725 Views

61 replies

16 likes

  • 303725 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129521 Views

19 replies

38 likes

  • 129521 Views
  • 19 replies
  • 38 likes

Superuser Contribution Horrible Customer Service

Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a question to be resolved, still with no resolution. Th...

Casual Listener

Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a qu...

user-removed

Not applicable

582 Views

2 replies

1 likes

  • 582 Views
  • 2 replies
  • 1 likes

iPod shuffle

I am new to spotify, and I just downloaded the free version. I would be interested in upgrading to premium, and I had a question -- I have an iPod shuffle, so with spotify premium, will it be possible to download songs from spotify and put them on my...

Casual Listener

I am new to spotify, and I just downloaded the free version. I would be interested in upgrading to premium, and I had a question -- I have an iPod shuffle, so with spotify premium, will it be possibl...

user-removed

Not applicable

984 Views

3 replies

0 likes

  • 984 Views
  • 3 replies
  • 0 likes

Solved!! Offline by artist/album?

I listen to music by artist/album. In order to make an album available offline, do I have to create a playlist for every album?

Casual Listener

 I listen to music by artist/album.  In order to make an album available offline, do I have to create a playlist for every album?

fcoclavero

Newbie

9036 Views

18 replies

4 likes

  • 9036 Views
  • 18 replies
  • 4 likes

Spotify search

Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!

Newbie

Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!

user-removed

Not applicable

933 Views

7 replies

1 likes

  • 933 Views
  • 7 replies
  • 1 likes

Spotify app draining battery?

Hello everyone. (Excuse my english)I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at firstWhen I go to Settings > Battery, it is Spotify that uses the most battery life. Wh...

Newbie

Hello everyone. (Excuse my english) I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at first When I go to Settings > ...

SkillJim

Newbie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Ya me cargaron los 9.00 de la promoción, pero no puedo disfrutar de premium. Soy nueva en la suscripción.

Newbie

Ya me cargaron los 9.00 de la promoción, pero no puedo disfrutar de premium. Soy nueva en la suscripción.

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

The 30 Day Free Trial

I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I listen to the music on my phone more.

Newbie

I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I li...

Bittencourt

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Iphone Facebook logout

I'm using the Spotify app on my Iphone 5c and created an account by logging in on my Facebook account. For some reason I've been logged out and am not able to log in anymore. I have tried to login with my facebook account, I've tried to login with my...

Newbie

I'm using the Spotify app on my Iphone 5c and created an account by logging in on my Facebook account. For some reason I've been logged out and am not able to log in anymore. I have tried to login wi...

ChrispyWood

Casual Listener

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes

Songs are automatically being saved to my phone

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone, and the music that is being saved is stuff that i ...

Casual Listener

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone,...

tanja143

Casual Listener

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

Cannot search for music

I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalled the app several times already but nothing's worki...

Newbie

I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalle...

Grpeckroc

Newbie

587 Views

2 replies

1 likes

  • 587 Views
  • 2 replies
  • 1 likes

Can't search

Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**

Newbie

Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**

tayerin

Newbie

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Search function does not work on iPad and iphone

The search function does not work on my iphone 5 and iPad Air.I have the latest version on my devices, so I have tried to remove the app and indstalling it again.I have tried to log out and in again. I have turned off my devices and turned the back o...

Regular

The search function does not work on my iphone 5 and iPad Air. I have the latest version on my devices, so I have tried to remove the app and indstalling it again. I have tried to log out and in ag...

sajacket

Newbie

16488 Views

60 replies

0 likes

  • 16488 Views
  • 60 replies
  • 0 likes

Search not working

My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?

Newbie

My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?

mallorie1

Newbie

585 Views

1 replies

1 likes

  • 585 Views
  • 1 replies
  • 1 likes

Solved!! won't let me search music

i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same thing. So i updated my card details and updated the...

Casual Listener

i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same ...

Fjbuchanan

Newbie

21405 Views

14 replies

1 likes

  • 21405 Views
  • 14 replies
  • 1 likes

La función buscar no funciona

Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuentra nada y da el siguiente mensaje "Se ha producido...

Newbie

Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuen...

davidsarmiento

Newbie

7565 Views

2 replies

1 likes

Buscar Search Error
  • 7565 Views
  • 2 replies
  • 1 likes

app crashes only when using wifi on ios 9.2

the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it still runs in the background but doesnt show what ...

Casual Listener

the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it...

abilea

Roadie

2273 Views

3 replies

0 likes

crashes
crashing
iOS 9.2
iphone 5
  • 2273 Views
  • 3 replies
  • 0 likes

BMW and Spotify

Hi, I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightening Original Cable I cant change the music with the controls o...

Casual Listener

Hi,   I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightenin...

flolas

Casual Listener

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Solved!! How to unlock premium

I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you

Newbie

I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you

rebeccaornedo

Newbie

7088 Views

8 replies

0 likes

  • 7088 Views
  • 8 replies
  • 0 likes

Unable to log on new phone

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

Newbie

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

abilea

Roadie

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Solved!! IPad (Mini) Spotify doesn't fit the screen

I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots

Newbie

I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots 

abilea

Roadie

1060 Views

1 replies

0 likes

  • 1060 Views
  • 1 replies
  • 0 likes