Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234030 Views

55 replies

13 likes

  • 234030 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157369 Views

507 replies

108 likes

  • 157369 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107898 Views

19 replies

38 likes

  • 107898 Views
  • 19 replies
  • 38 likes

2 accounts influence each other

Goodday, my english isn't very good so excuse me for that... Me and my brother have got a problem. We've got a family premium account, and use both our own account. But, when he listens with a Sonos system, I can't play music on my Macbook. It says, ...

Newbie

Goodday, my english isn't very good so excuse me for that... Me and my brother have got a problem. We've got a family premium account, and use both our own account. But, when he listens with a Sonos ...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

IPhone 6s: 3D Touch

So I updated to IOS 10 when it came out. I didn't know I had a problem until I tried to use 3D Touch the day after I installed it. Whenever I used 3D Touch on a song or anything the app would crash. I think it's a IOS 10 thing or the app has an issue...

Newbie

So I updated to IOS 10 when it came out. I didn't know I had a problem until I tried to use 3D Touch the day after I installed it. Whenever I used 3D Touch on a song or anything the app would crash. ...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Can't share music with friends on Spotify on iPhone 5s and I'm not on facebook!

When I go to share music directly with my iPhone, it goes to the search menu - but when I type any name in, it just says 'no results'. Any suggestions?

Newbie

When I go to share music directly with my iPhone, it goes to the search menu - but when I type any name in, it just says 'no results'. Any suggestions?

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Solved!! Strange looking player in iPad app

Is this happening only on my iPad? The player looks quite strange (the same in horizontal mode).

Visitor

Is this happening only on my iPad? The player looks quite strange (the same in horizontal mode).

user-removed

Not applicable

374 Views

4 replies

0 likes

  • 374 Views
  • 4 replies
  • 0 likes

Can't offline

My account premium but can't listening offline? Help me please

Newbie

My account premium but can't listening offline? Help me please

Nico

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Preview function force closing App

I downloaded the update iOS 10.0.1 and now my preview songs function isn't working anymore. If I hold down on a song it's completely silent and if I try holding down to preview and album it completely force closes the app. I've tried uninstalling and...

Newbie

I downloaded the update iOS 10.0.1 and now my preview songs function isn't working anymore. If I hold down on a song it's completely silent and if I try holding down to preview and album it completel...

518 Views

0 replies

0 likes

  • 518 Views
  • 0 replies
  • 0 likes

Offline music doesn't show up

Often, when I go offline on my device, my "Songs" tab only shows a few songs (that are saved from local files, or can't even be played). As you can see, the offline album was downloaded, but if I open it, it doesn't show up in the listing. I've tried...

Casual Listener

Often, when I go offline on my device, my "Songs" tab only shows a few songs (that are saved from local files, or can't even be played). As you can see, the offline album was downloaded, but if I ope...

s_x

Casual Listener

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Error 404 when logging in

Just upgraded to student premium and it logged me out of the app, I've reset my password several times and it says error 404. When I try sign in with Facebook it does the same thing. I tryed deleting the app and reinstalling it, same results

Newbie

Just upgraded to student premium and it logged me out of the app, I've reset my password several times and it says error 404. When I try sign in with Facebook it does the same thing. I tryed deleting...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

"Try Again" constantly; takes forever to connect; lag time

This is maddening because Spotify has worked seamlessly for so long now. However, I'm a quick minute away from casting it aside and switching to a different service. When I first launch Spotify, it spends a good 30 seconds in the "connecting" process...

Casual Listener

This is maddening because Spotify has worked seamlessly for so long now. However, I'm a quick minute away from casting it aside and switching to a different service. When I first launch Spotify, it s...

bes0100

Casual Listener

717 Views

2 replies

1 likes

  • 717 Views
  • 2 replies
  • 1 likes

Local Files

There are some songs I have on my computer that won't download onto Spotify on my phone. I added these to local files and some worked but others would only play on my computer. I can see the songs on my phone but it says that the songs aren't downloa...

Newbie

There are some songs I have on my computer that won't download onto Spotify on my phone. I added these to local files and some worked but others would only play on my computer. I can see the songs on...

justinbelloli

Newbie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Holding down to preview a song, now closes/crashes the app on iOS 10

If you hold down on a song to preview it, now with the new update of iOS 10 it closes or just crashes the app. Spotify could please roll out an update for iOS 10.

Newbie

If you hold down on a song to preview it, now with the new update of iOS 10 it closes or just crashes the app. Spotify could please roll out an update for iOS 10.

Hubo

Community Legend

1610 Views

1 replies

0 likes

  • 1610 Views
  • 1 replies
  • 0 likes

Stops playing for no reason

Playing a 1500 track playlist originally imported from iTunes, all missing songs synced over wifi. Spotify randomly either stops playing or quits altogether. I can get through a few dozen tracks, but I've never yet made it straight from A-Z, let alon...

Newbie

Playing a 1500 track playlist originally imported from iTunes, all missing songs synced over wifi.  Spotify randomly either stops playing or quits altogether.  I can get through a few dozen...

alus992

Regular

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Error accessing app (iPhone/ipad)

I can't access the app on iphone / ipad, however am able to access spotify through internet. Have reset passwords, reinstalled app, etc but nothing working. Anyone help?

Newbie

I can't access the app on iphone / ipad, however am able to access spotify through internet.  Have reset passwords, reinstalled app, etc but nothing working.  Anyone help?

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

iOS app on iPhone randomly crashes

Hello! For the past few weeks now the Spotify app on my iPhone 6 (iOS 9.3.3) has been closing at seemingly random times during playback (app remains open in the background but stops playing and kicks me back to the iPhone home screen). I have tried a...

Newbie

Hello!   For the past few weeks now the Spotify app on my iPhone 6 (iOS 9.3.3) has been closing at seemingly random times during playback (app remains open in the background but stops playing ...

rjcola27

Casual Listener

1516 Views

3 replies

4 likes

crashing
iOS 9.3.3
Premium
  • 1516 Views
  • 3 replies
  • 4 likes

Solved!! How to delete queue??

How can I clear the queue?? I made a playlist for a party with 150 songs. I added this playlist as the next music (I don't know what it's called in the english version, maybe "queue" or "as next"). Now it keeps playing this list! Every new song I wan...

Casual Listener

How can I clear the queue?? I made a playlist for a party with 150 songs. I added this playlist as the next music  (I don't know what it's called in the english version, maybe "queue" or "as nex...

aroneinars

Newbie

1212 Views

1 replies

0 likes

  • 1212 Views
  • 1 replies
  • 0 likes

cant connect to premium

supoosed to have two years free keeps trying to give me 30 day free trial

Newbie

supoosed to have two years free keeps trying to give me 30 day free trial  

kbrooksc

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Solved!! iOS 10 - BMW Connected Drive - loosing connection

hi, since upgrading to iOS 10 spotify does not work as expecpted with connected drive. it looses the connection to the car every 10 to 20 seconds. when the connection is lost the screen on the iPhone changes from the "Spotify - BMW - Security Screen"...

Music Fan

hi,   since upgrading to iOS 10 spotify does not work as expecpted with connected drive. it looses the connection to the car every 10 to 20 seconds. when the connection is lost the screen on t...

Paxman

Newbie

42638 Views

16 replies

0 likes

  • 42638 Views
  • 16 replies
  • 0 likes

iOS Update to iOS 10.0.1

I just updated my iPhone 6s to the new software, to be able to have the search, browse, library, etc. options on the lowest part of the screen. So I don't have to get out all the steps to be able to choose the category. My friends already have it but...

Newbie

I just updated my iPhone 6s to the new software, to be able to have the search, browse, library, etc. options on the lowest part of the screen. So I don't have to get out all the steps to be able to ...

adriank1410

Roadie

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Solved!! Help, Payment went through but my account was never upgraded.

I renewed my subscription through my apple account. The money went through but my spotify account never went to the premium service. I've tried calling apple but they told me the money was recived so it has to be on spotify's end. I'm running out of ...

Newbie

I renewed my subscription through my apple account. The money went through but my spotify account never went to the premium service. I've tried calling apple but they told me the money was recived so...

kbrooksc

Community Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes