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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • EphemeralStorage
  • Newbie
  • 54967 Views
  • 965 replies
  • 347 likes
  • iOS
  • 54967 Views
  • 965 replies
  • 347 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397043 Views
  • 879 replies
  • 326 likes
  • 397043 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78508 Views
  • 124 replies
  • 32 likes
  • 78508 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17922 Views
  • 8 replies
  • 0 likes
  • 17922 Views
  • 8 replies
  • 0 likes

Solved!! Can't log in to facebook on my iPhone

Guys, I need help. I've tried logging in to my Facebook account on the Spotify app... but it keeps saying I've already logged on. But my profile picture doesn't show up. And when I try to log in to the desktop version or on the app itself , with Face...

  • Visitor
  • Guys, I need help. I've tried logging in to my Facebook account on the Spotify app... but it keeps saying I've already logged on. But my profile picture doesn't show up. And when I try to log in to t...
  • user-removed
  • Not applicable
  • 432 Views
  • 4 replies
  • 0 likes
  • 432 Views
  • 4 replies
  • 0 likes

iPhone USB Radio goes from playing Spotify to itunes

So when I installed my radio in my car (Sony) I got the USB cable in a went to Spotify to play music. But came up with "no music". After weeks of pain I thought let's see if it works with ITunes. And it worked! Then it let Spotify work through USB to...

  • Newbie
  • So when I installed my radio in my car (Sony) I got the USB cable in a went to Spotify to play music. But came up with "no music". After weeks of pain I thought let's see if it works with ITunes. And...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Playlist empty on iOS App

Hi, None of the playlists I've created can be played on my phone and they show up as "empty". I have an iphone 6. They all play fine on my desktop. This happened after I traveled to Taiwan and the app asked me to switch region. Now my mobile and desk...

  • Newbie
  • Hi,    None of the playlists I've created can be played on my phone and they show up as "empty".  I have an iphone 6.  They all play fine on my desktop.   This happened a...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Downloading Music?

I have got 1 years worth of using Spotify Premium on an iPhone, with a premium subscription. I have downloaded a lot of single songs and a few playlists in the library. I have not had an issue listening to any of them offline as they had been downloa...

  • Newbie
  • I have got 1 years worth of using Spotify Premium on an iPhone, with a premium subscription. I have downloaded a lot of single songs and a few playlists in the library. I have not had an issue l...
  • DylanDakota
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Vanished Playlists and Disabled Playback

I've been running Spotify on an Apple Ipad II with no problems until recently. The music doesn't playback - it shows the selected song at the bottom of the screen but the song never starts. My internet connection is fine. Also, all of my playlists ha...

  • Casual Listener
  • I've been running Spotify on an Apple Ipad II with no problems until recently. The music doesn't playback - it shows the selected song at the bottom of the screen but the song never starts. My intern...
  • osornios
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

HEADPHONE VOLUME - DEFECT, NOT IDEA

Spotify + Spotify Community... There's been an "idea" open for over a year which was recently changed to inactive: https://community.spotify.com/t5/Live-Ideas/iOS-Music-let-user-set-iPhone-audio-output-level-before-playback/idc-p/1403764#M84787 This ...

  • Newbie
  • Spotify + Spotify Community...   There's been an "idea" open for over a year which was recently changed to inactive: https://community.spotify.com/t5/Live-Ideas/iOS-Music-let-user-set-iPh...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Local title wont show up

The song with the Title 1/2 Lovesong doesn't show it's title. See the attached image for more informations.

  • Casual Listener
  • The song with the Title 1/2 Lovesong doesn't show it's title.   See the attached image for more informations.
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Do 'Saved' songs count towards your max 3,333 limit?

I only have ~1k songs that are in playlists where I have marked them to be Available Offline. I have considerably more songs that I have marked as 'Save to Your Music'. My question is: do the songs that you mark as 'Save to Your Music' count against ...

  • Newbie
  • I only have ~1k songs that are in playlists where I have marked them to be Available Offline.  I have considerably more songs that I have marked as 'Save to Your Music'.  My question is: do...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Track not belonging to selected playlist.

Hi Spotify team, Thanks for the continued great work you guys do everyday in bringing this amazing experience to your customers. I recently detected a bug, or an issue with the iphone mobile app. I like to listen to white noise while working, and sou...

  • Newbie
  • Hi Spotify team,   Thanks for the continued great work you guys do everyday in bringing this amazing experience to your customers. I recently detected a bug, or an issue with the iphone m...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

spotify app very slow on IOS 9

For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes the slowness stops and i can listen to music, but most o...

  • Casual Listener
  • For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes ...
  • evissecx
  • Regular
  • 4162 Views
  • 8 replies
  • 2 likes
  • 4162 Views
  • 8 replies
  • 2 likes

app download frozen

I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home screen it doesn't go anywhere. Has anyone found a ...

  • Casual Listener
  • I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home...
  • Spaceboy88
  • Roadie
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

My playlist keep going off when I go offline but I have premium

I have to redownload all my songs when I go offline and they never stay there as soon as I play one song offline it tells me I need to go back online to download my music what am I doing wrong I have premium and I have to redownload my songs everytim...

  • Newbie
  • I have to redownload all my songs when I go offline and they never stay there as soon as I play one song offline it tells me I need to go back online to download my music what am I doing wrong I have...
  • Spaceboy88
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

An error occured

Whenever I go to browse, or search something, or even look at any account, even mine, Spotify says that an error occurred, and to try again. I restarted my iPad, disconnected the pm reconnected the Wi-Fi, deleted the app and got it back. I tried a lo...

  • Newbie
  • Whenever I go to browse, or search something, or even look at any account, even mine, Spotify says that an error occurred, and to try again. I restarted my iPad, disconnected the pm reconnected the W...
  • tuinkoelie
  • Newbie
  • 1110 Views
  • 7 replies
  • 12 likes
  • 1110 Views
  • 7 replies
  • 12 likes

Spotify non si connette

Salve vi spiego brevemente il mio problema, ho un account premium su spotify, fino a qualche giorno fa possedevo un router Tp-Link, e fin qui tutto funzionava alla perfezione con WiFi e con il 3G, poi qualche giorno fa, ho cambiato router, passando a...

  • Casual Listener
  • Salve vi spiego brevemente il mio problema, ho un account premium su spotify, fino a qualche giorno fa possedevo un router Tp-Link, e fin qui tutto funzionava alla perfezione con WiFi e con il 3G, po...
  • 940 Views
  • 0 replies
  • 0 likes
  • 940 Views
  • 0 replies
  • 0 likes

Solved!! Playlist latest/earliest change

What about the idea of turning the songs in the playlist from latest to earliest to earliest and latest, so that the newest added song is on top of the playlist.I know that you can customize your playlist but it is much work to do it everytime when y...

  • Newbie
  • What about the idea of turning the songs in the playlist from latest to earliest to earliest and latest, so that the newest added song is on top of the playlist. I know that you can customize your p...
  • swagnemite42
  • Newbie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Can't see follower or friends activity on iPhone

Can't see follower or friends activity anymore on iPhone. But, I can when I am on computer. ideas?

  • Visitor
  • Can't see follower or friends activity anymore on iPhone. But, I can when I am on computer. ideas?
  • user-removed
  • Not applicable
  • 798 Views
  • 2 replies
  • 0 likes
  • 798 Views
  • 2 replies
  • 0 likes

Wrong Facebook account associated with iphone Spotify App - can't re-login

I changed my facebook password, so had to reconnect in the app on my iphone. Somehow I connected to my wife's account and now it's impossible for me to log in on my facebook account in the spotify app. I pay for a premium membership so am really frus...

  • Newbie
  • I changed my facebook password, so had to reconnect in the app on my iphone. Somehow I connected to my wife's account and now it's impossible for me to log in on my facebook account in the spotify ap...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Daily Mix suggestions on iOS

A couple days ago, I saw about 4 'daily mix' playlists, crafted for me. I saw the names of the songs and it was spot on, I loved it. But then within hours, it just disappeared and they don't show any such playlists anymore. It was under browse sectio...

  • Newbie
  • A couple days ago, I saw about 4 'daily mix' playlists, crafted for me. I saw the names of the songs and it was spot on, I loved it. But then within hours, it just disappeared and they don't show any...
  • Sheekmonique
  • Newbie
  • 1462 Views
  • 3 replies
  • 4 likes
  • 1462 Views
  • 3 replies
  • 4 likes