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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30708 Views

40 replies

9 likes

  • 30708 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95433 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293861 Views

60 replies

15 likes

  • 293861 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123767 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

The search button is nowhere to be seen.

There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" and "you can have a free account or a premium account...

Newbie

There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" an...

abilea

Roadie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Cannot start spotify app on i-phone and i pad when my wifi is operational

For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on. As soon as I click to open the app after a few seconds it automatically goes back to the main screen of the i-phone and or i-pad. Is there somebody...

Newbie

For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on.  As soon as I click to open the app after a few seconds it automatically goes back to the m...

abilea

Roadie

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

dont know which accout ive signed up to

i signed upp for premuim and signed everything then it said declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium only free ?? how do i know wish accout, i did on an ipho...

Newbie

i signed upp for premuim and signed everything then it said  declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium...

307 Views

0 replies

0 likes

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IPhone 5S BMW ConnectedDrive Proximity Sensor

Hi Spotify, To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at all times like myself. Audible has solved this by using the p...

Regular

Hi Spotify,   To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at a...

danhusan

Regular

840 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Album arts don't sync with local files to iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

Casual Listener

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...

312 Views

0 replies

0 likes

  • 312 Views
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Synced files don't come with album art on my iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

Casual Listener

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...

346 Views

0 replies

0 likes

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Issue

I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed

Newbie

I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed

abilea

Roadie

669 Views

2 replies

0 likes

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  • 2 replies
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Playlist order default to oldest first

My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing something? Sorting manually is not an option as there are h...

Casual Listener

My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing somethin...

abilea

Roadie

1490 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

'Singles' section missing from Artists page

Hey everyone.So I'm running an iOS 9.3.4 on iPhone 6S.Recently I stumbled upon a bug, where the singles section/module is missing from the artists page. I can see the albums and top tracks only.I tried reinstalling, restarting, logging out and in - s...

Casual Listener

Hey everyone. So I'm running an iOS 9.3.4 on iPhone 6S. Recently I stumbled upon a bug, where the singles section/module is missing from the artists page. I can see the albums and top tracks only. ...

danndgarbage

Casual Listener

1126 Views

4 replies

0 likes

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  • 4 replies
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New artists

hello 2 girlfriends have me a very beautiful song and they'd put him on spotify but how does it work?

Newbie

hello 2 girlfriends have me a very beautiful song and they'd put him on spotify but how does it work?

Maxim

Spotify Star

414 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Song on my playlist won't play anymore

For some reason this song on won't play on my Spotify anymore https://open.spotify.com/track/1inG2cgfeGVBsTCcmMIv0e any reason for this to happen? I'd love to be able to listen to this song again, but wouldn't mind removing Justin briber from ever pl...

Regular

For some reason this song on won't play on my Spotify anymore https://open.spotify.com/track/1inG2cgfeGVBsTCcmMIv0e any reason for this to happen? I'd love to be able to listen to this song again, bu...

crematedman

Community Legend

2997 Views

5 replies

0 likes

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  • 5 replies
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Songs delete after download to iphone 10.1.1, 6S

Hi, Downloaded songs from spotify won't save to my iphone app. I go through the download, put it into offline mode, and the songs delete. I have the most recent iphone update and spotify version. They download, and when I go to "offline" mode, all th...

Visitor

Hi,    Downloaded songs from spotify won't save to my iphone app. I go through the download, put it into offline mode, and the songs delete. I have the most recent iphone update and spoti...

crematedman

Community Legend

466 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify in offline mode on wifi - iPhone 5s

Hello,I've been having this problem for a couple of weeks now on my iPhone 5s. Whenever I am using my wifi at home, it says Spotify is offline. All other apps on my phone work fine over wifi. Spotify also works over wifi on my desktop.I also cannot c...

Newbie

Hello, I've been having this problem for a couple of weeks now on my iPhone 5s. Whenever I am using my wifi at home, it says Spotify is offline. All other apps on my phone work fine over wifi. Spo...

crematedman

Community Legend

863 Views

1 replies

1 likes

  • 863 Views
  • 1 replies
  • 1 likes

Some albums are saved twice, taking up extra space on my phone

When i go through the Artists tab on my phone and even on the Albums tab, the same album shows up as saved two times, which then takes up extra space on my phone and the amount of saved songs I can have with my Spotify Premium account. Any ideas why ...

Newbie

When i go through the Artists tab on my phone and even on the Albums tab, the same album shows up as saved two times, which then takes up extra space on my phone and the amount of saved songs I can h...

crematedman

Community Legend

1725 Views

1 replies

1 likes

  • 1725 Views
  • 1 replies
  • 1 likes

Spotify says it's downloading but it's not

Just got a new iPhone 7+, in the App Store Spotify says it's downloading and shows the little stop sign but it's no where to be found on my phone. I've restarted, logged out/in of iTunes and nothing will work. Any ideas appropriated!

Regular

Just got a new iPhone 7+, in the App Store Spotify says it's downloading and shows the little stop sign but it's no where to be found on my phone. I've restarted, logged out/in of iTunes and nothing ...

crematedman

Community Legend

4648 Views

1 replies

0 likes

  • 4648 Views
  • 1 replies
  • 0 likes

Lost all of my songs

Hey you guys!I just lost all of my musics and playlist after reinstalling the app. I've tried the "recover playlist" option but it says that I haven't erased any songs. And that I already know. Please, help me!

Newbie

Hey you guys! I just lost all of my musics and playlist after reinstalling the app. I've tried the "recover playlist" option but it says that I haven't erased any songs. And that I already know. P...

crematedman

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

My offer does not work

Spotify offered me a three month trial of Spotify premium for 0,99$ (9kr) and I of course could not decline the offer and gave them the 0,99$ (9kr) but now it says that I already had an offer of thirty days two years ago. So why did Spotify send me t...

Newbie

Spotify offered me a three month trial of Spotify premium for 0,99$ (9kr) and I of course could not decline the offer and gave them the 0,99$ (9kr) but now it says that I already had an offer of thir...

crematedman

Community Legend

451 Views

1 replies

0 likes

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  • 1 replies
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App started crash in ios9 so upgraded to ios10 and still crashes

Iphone6 plus 128gbHave tryed everything from deleting the app to soft resets of the phone the app crashes after startup if i uninstall it then reinstall it i can log in through facebook then when it accepts it crashes any help would be mint cheers

Newbie

Iphone6 plus 128gb Have tryed everything from deleting the app to soft resets of the phone the app crashes after startup if i uninstall it then reinstall it i can log in through facebook then when i...

crematedman

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes