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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36052 Views
  • 15 replies
  • 36 likes
  • 36052 Views
  • 15 replies
  • 36 likes

Spotify App keeps crashing.

I have an iPhone 6s and sometime within the last week my Spotify app started playing up. Normally it randomly happens when I'm listening to music and it'll stop and I'll have to click back into the app. I tried updating the Spotify app but that hasn'...

  • Casual Listener
  • I have an iPhone 6s and sometime within the last week my Spotify app started playing up. Normally it randomly happens when I'm listening to music and it'll stop and I'll have to click back into the a...
  • gmehw
  • Casual Listener
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

Can't continue student discount

I used my student discount last year from UNiDays to get 50% off but that expired then started getting charged £9.99. I got a new UNiDays with a different email but it won't let me apply that student discount on my current account? Can anyone help?

  • Newbie
  • I used my student discount last year from UNiDays to get 50% off but that expired then started getting charged £9.99. I got a new UNiDays with a different email but it won't let me apply that student...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

" My devices"

I can't tell which device is which on the ones associated with my account. They all say: Iphone. None of them is an Iphone though.need help to solve this as I need to remove one of them and I don't know which one is the one I want to remove as they a...

  • Casual Listener
  • I can't tell which device is which on the ones associated with my account. They all say: Iphone. None of them is an Iphone though. need help to solve this as I need to remove one of them and I don't...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Not Receiving Notifications on iPhone

I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfold, released a new song on Spotify and I only found...

  • Casual Listener
  • I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfo...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

iOS issue while send music from iPhone to Denon AVR-X1100W

Hi, since one of the latest Spotify app upgrade on my iPhone 5S (iOS 10) and iPad (iOS 9.3.5) I cannot see my Denon aplituner in the application.I have tested this issue on my wife's iPhone 4S with iOS 7x and it is not appearing. Please HELP (I use S...

  • Casual Listener
  • Hi, since one of the latest Spotify app upgrade on my iPhone 5S (iOS 10) and iPad (iOS 9.3.5) I cannot see my Denon aplituner in the application. I have tested this issue on my wife's iPhone 4S with...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Importing music from pc to iPhone

Is it possible that the music I have downloaded on my pc and added in my playlist on Spotify that it shows up on my iPhone? Just can't seem to find the option, and I don't know if this is possible.

  • Newbie
  • Is it possible that the music I have downloaded on my pc and added in my playlist on Spotify that it shows up on my iPhone? Just can't seem to find the option, and I don't know if this is possible.
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Spotify Connect Issues

Spotify connect after the most recent app update stopped working with Bose Soundtouch 20. Spotify works from the Bose app but not able to connect to Soundtouch directly from both iPhone & iPad app.

  • Visitor
  • Spotify connect after the most recent app update stopped working with Bose Soundtouch 20. Spotify works from the Bose app but not able to connect to Soundtouch directly from both iPhone & iPad ap...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Playing music on more than one device

Hi, Is it possible for more than one member of the family to use Spotify at the same time?When my daughter tries to play her playlist, it turns off my playlist. And vice versa.Surely I'm missing something here?Steve

  • Regular
  • Hi, Is it possible for more than one member of the family to use Spotify at the same time? When my daughter tries to play her playlist, it turns off my playlist. And vice versa. Surely I'm missing ...
  • user-removed
  • Not applicable
  • 684 Views
  • 15 replies
  • 0 likes
  • 684 Views
  • 15 replies
  • 0 likes

iOS 9.3.5 iPhone 5 wifi not connecting on Spotify 6.5.0.1665

I recently updated spotify on my iPhone and now it will not download any songs and will not work on wifi. It works over cellular data, but only allows downloads on wifi (when toggling the download button on my playlists it says "waiting for wifi"). I...

  • Newbie
  • I recently updated spotify on my iPhone and now it will not download any songs and will not work on wifi. It works over cellular data, but only allows downloads on wifi (when toggling the download bu...
  • 547 Views
  • 0 replies
  • 0 likes
  • 547 Views
  • 0 replies
  • 0 likes

Crash

I phone 5s crash every 10-15 minutes it didn't start till I did the latest update!!

  • Casual Listener
  • I phone 5s crash every 10-15 minutes it didn't start till I did the latest update!!
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Don't see playlist on Iphone

I Switched to Spotify premium a month ago. Can see and play my playlists on my IMac and laptop, but when I log in into my account on my Iphone I can't see my playlists and my account is still on Free instead of Premium.I allready deleted the app and ...

  • Newbie
  • I Switched to Spotify premium a month ago. Can see and play my playlists on my IMac and laptop, but when I log in into my account on my Iphone I can't see my playlists and my account is still on Free...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

music stops playing mid-track

Hey I'm a Spotify premium subscriber and recently I've found that the audio stops playing mid-track. When the audio has stopped, the pause button is still displayed but the track bar has stopped movingAny suggestions on how to fix?

  • Newbie
  • Hey I'm a Spotify premium subscriber and recently I've found that the audio stops playing mid-track. When the audio has stopped, the pause button is still displayed but the track bar has stopped movi...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Why the same playlist has different songs between iPhone and Mac

Good mornign,Today i was listening to a song on my mac (where i use a normal account), i went to chek out the playlist https://open.spotify.com/user/216v6whnadv3dx6y34obvvnkq/playlist/7jjlQrhRmWBcBugpThbVVx . I looked for it on my iPhone, that i use ...

  • Newbie
  • Good mornign, Today i was listening to a song on my mac (where i use a normal account), i went to chek out the playlist https://open.spotify.com/user/216v6whnadv3dx6y34obvvnkq/playlist/7jj...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Missing icons

So I seem to be missing the browse and radio icons at the bottom of the screen? iPhone 6 Plus

  • Casual Listener
  • So I seem to be missing the browse and radio icons at the bottom of the screen? iPhone 6 Plus
  • Maxim
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Stops playing at the middle of the music when i listen to offline

I have just signed to premium and my problem is when i download music to play offline some of the music stops playing and i never listen to that music after the time it stopped.what should i do to fix it ?

  • Newbie
  • I have just signed to premium and my problem is when i download music to play offline some of the music stops playing and i never listen to that music after the time it stopped.what should i do to fi...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Playlist playback in reverse order IPhone 6

Where has the option gone re playback of songs by date added?No problems with desktop PC but I can only play oldest songs first on iPhone.All software is up to date? I have 4g coverage and are not offline?

  • Casual Listener
  • Where has the option gone re playback of songs by date added? No problems with desktop PC but I can only play oldest songs first on iPhone. All software is up to date? I have 4g coverage and ar...
  • 460 Views
  • 0 replies
  • 0 likes
  • 4G
    iphone6
    Reverse playlist
  • 460 Views
  • 0 replies
  • 0 likes

Tries to play undownloaded songs while offline

Hi, I have Spotify set not to use Cellular Data. In my library are a few dozen albums I have downloaded and a few dozen I have not. I used to be able to go to Songs and click "Shuffle Play" and the would randomly play songs from my Downloaded music a...

  • Newbie
  • Hi, I have Spotify set not to use Cellular Data. In my library are a few dozen albums I have downloaded and a few dozen I have not. I used to be able to go to Songs and click "Shuffle Play" and the w...
  • Supercountry124
  • Newbie
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes

duda con app en iphone

hola una pregunta, quiero saber si se puede ver la lista de mis amigos, que clase de musica estan escuchando en spotify pero desde mi telefono, en la pc me sale del lado derecho, se puede y como?gracias

  • Casual Listener
  • hola una pregunta, quiero saber si se puede ver la lista de mis amigos,  que clase de musica estan escuchando en spotify pero desde mi telefono, en la pc me sale del lado derecho, se puede y com...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Albums can't be played

When I try to find some albums, those albums are disabled. I can see the song list but can't listen. Is it something because of my region or what? I'll add an example.

  • Newbie
  • When I try to find some albums, those albums are disabled. I can see the song list but can't listen. Is it something because of my region or what? I'll add an example.
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Crash when using Equalizer on first use

Since the latest update (6.5.0.1665), Spotify crashes whenever I open it for the first time in around 12 hours (I'm estimating), open the EQ, and make any change. This change could be selecting a preset, adjusting a band, or even just enabling/disabl...

  • Casual Listener
  • Since the latest update (6.5.0.1665), Spotify crashes whenever I open it for the first time in around 12 hours (I'm estimating), open the EQ, and make any change. This change could be selecting a pre...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes