Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235312 Views

56 replies

13 likes

  • 235312 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158081 Views

507 replies

108 likes

  • 158081 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108111 Views

19 replies

38 likes

  • 108111 Views
  • 19 replies
  • 38 likes

Doesn't play next song on my Iphone

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't work even if I have delited and downloaded Spotify ...

Newbie

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't ...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Podcasts cause a lot of traffic, even when they are downloaded

Hi! I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' Today on the way to work I wanted to play this episode, but although it was already downloaded, spo...

Newbie

Hi!   I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' 😉   Today on the way to work I ...

438 Views

0 replies

0 likes

  • 438 Views
  • 0 replies
  • 0 likes

Solved!! How can I delete downloaded music?

I saved some music in my library and switiched the "availibel offline" button to green. Now I see in front of the songs a little green arrow which shows me that the song is available offline. The question is how can I delete the downloaded songs with...

Casual Listener

I saved some music in my library and switiched the "availibel offline" button to green. Now I see in front of the songs a little green arrow which shows me that the song is available offline.  ...

Van0213

Newbie

253982 Views

20 replies

5 likes

  • 253982 Views
  • 20 replies
  • 5 likes

"Song Not Downloaded" for local files on desktop

I am having trouble downloading local files onto my iphone from my Mac desktop. Here's the odd thing. I have a folder on my desktop for local files that I want to add to spotify on my iphone (all mp3 files) and created a playlist in spotify to sync t...

Newbie

I am having trouble downloading local files onto my iphone from my Mac desktop. Here's the odd thing. I have a folder on my desktop for local files that I want to add to spotify on my iphone (all mp3...

adriank1410

Roadie

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

All my music has disappeared

Listened to music earlier and everything was there. Now I just got on and everything is gone except for playlists.

Newbie

Listened to music earlier and everything was there. Now I just got on and everything is gone except for playlists.

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Switched carrier, can't find my music

I switched carriers and upgraded my iPhone. None of my old playlists are showing up on my Spotify.

Newbie

I switched carriers and upgraded my iPhone. None of my old playlists are showing up on my Spotify.

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

App download is not working for iPhone

I can download 75% of the , then Apple Store says there is a problem but do not explain what the problem really is ?

Newbie

I can download 75% of the , then Apple Store says there is a problem but do not explain what the problem really is ?

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Lost songs on my iphone, but not on my computer

My songs are still listed on my laptop version of spotify, but have dissapeared from the list on my iphone. any suggestions?

Casual Listener

My songs are still listed on my laptop version of spotify, but have dissapeared from the list on my iphone. any suggestions?

medhaj

Casual Listener

328 Views

2 replies

0 likes

  • 328 Views
  • 2 replies
  • 0 likes

Local Files Won't Download to iPhone

(I've seen post like this but they seem to be a bit older so I figured I'd open up a new thread for this issue)I am trying to download some songs that I have under Local Files. They are mp3, I'm trying to download them over the same wi-fi my laptop i...

Casual Listener

(I've seen post like this but they seem to be a bit older so I figured I'd open up a new thread for this issue) I am trying to download some songs that I have under Local Files. They are mp3, I'm tr...

565 Views

0 replies

2 likes

  • 565 Views
  • 0 replies
  • 2 likes

Sound stops

When i start music to play, after 1.30 the sounds go off. If i want to the next sound he don't start the sound.

Newbie

When i start music to play, after 1.30 the sounds go off. If i want to the next sound he don't start the sound.

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Can't login with Spotify credentials

Hi!, Created an account, can login and play using the web player, but in my iOS or Android devices, I cant login!Premium accountSpotify accountPlease advise!

Newbie

Hi!, Created an account, can login and play using the web player, but in my iOS or Android devices, I cant login! Premium account Spotify account Please advise!

osornios

Spotify Star

992 Views

1 replies

0 likes

  • 992 Views
  • 1 replies
  • 0 likes

Spotify recovers data

Hi, I have Spotify Premium latest version of app running on iPhone 6S with iOS 9.3.5. (no jailbreak) Last couple of days, everytime I turn off and turn on my iPhone, Spotify deletes my music for offline listening. So everytime i turn on my iphone, i ...

Visitor

Hi, I have Spotify Premium latest version of app running on iPhone 6S with iOS 9.3.5. (no jailbreak) Last couple of days, everytime I turn off and turn on my iPhone, Spotify deletes my music for offl...

osornios

Spotify Star

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why am I seeing an 'Access Apple Music' pop-up?

We're always testing new features. This is simply a beta test around allowing users to access and play music they’ve stored on their device. This functionality is similar to the local files import available in Spotify for Desktop, allowing users to m...

Spotify

We're always testing new features.  This is simply a beta test around allowing users to access and play music they’ve stored on their device. This functionality is similar to the local files imp...

ecr80

Gig Goer

7443 Views

3 replies

7 likes

  • 7443 Views
  • 3 replies
  • 7 likes

IPHONE SE

when i try and open the app on my iphone. the app will not launch. the icon fills my screen likeit is launching. Then im back to my home screen. i just down loaded it for the first time today.reinstalling/changing the language and country don't work ...

Newbie

when i try and open the app on my iphone. the app will not launch. the icon fills my screen likeit is launching. Then im back to my home screen. i just down loaded it for the first time today.reinsta...

627 Views

0 replies

1 likes

  • 627 Views
  • 0 replies
  • 1 likes

No premium even though i've payed

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting authorized by spotify.

Casual Listener

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting auth...

osornios

Spotify Star

410 Views

3 replies

0 likes

  • 410 Views
  • 3 replies
  • 0 likes

Spotify Connect - Yamaha w/iPod, Windows and Mac clients.

Okay, I want to know how I can shut down Spotify Connect from connecting to my reciever when I'm not on the local network. I can put my iPhone on LTE, and i'm still able to stream music to it. I unplugged my cable modem, and it stopped. This is a big...

Newbie

Okay, I want to know how I can shut down Spotify Connect from connecting to my reciever when I'm not on the local network.  I can put my iPhone on LTE, and i'm still able to stream music to it. ...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Scrobbling doesn't work on iOS 10

I noticed yesterday (disappointingly) that hundreds of listens to Elliott Smith have not been scrobbled to my Last.fm account. I checked my username and password, as well as toggled the setting on and off to no avail. Scrobbling from desktop works fi...

Casual Listener

I noticed yesterday (disappointingly) that hundreds of listens to Elliott Smith have not been scrobbled to my Last.fm account. I checked my username and password, as well as toggled the setting on an...

TonyWonder

Newbie

1317 Views

3 replies

3 likes

  • 1317 Views
  • 3 replies
  • 3 likes

Premium account random songs not playing offline

Okay, so i've read a few forums and still not finding answers to my issue. I have an iPhone, have no memory issues and have not maxed 3,333 songs on my phone. The playlists or albums I download to the phone when I go offline still doesn't play. When ...

Newbie

Okay, so i've read a few forums and still not finding answers to my issue. I have an iPhone, have no memory issues and have not maxed 3,333 songs on my phone. The playlists or albums I download to th...

osornios

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Spotify unresponsive on both iPhone and iPad

Hi, I am using the latest version of spotify for iOS and I am having an issue with the app becoming unresponsive after launch. Past the splash screen when I see the "browse" section I tap on my library and then the app stops responding. I tried delet...

Newbie

Hi,   I am using the latest version of spotify for iOS and I am having an issue with the app becoming unresponsive after launch.   Past the splash screen when I see the "browse" section...

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes