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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

36986 Views

41 replies

10 likes

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  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102473 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1298 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299078 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125763 Views

19 replies

38 likes

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Solved!! Downloaded songs turned gray after turning internet connection off; premium

Checking this app out and I'm on premium trial. Downloaded the songs so that it will be available offline but after i turn off my internet connection all downloaded music turned gray and i'm unable to play them offline yet it consumes a huge amount o...

Casual Listener

Checking this app out and I'm on premium trial. Downloaded the songs so that it will be available offline but after i turn off my internet connection all downloaded music turned gray and i'm unable t...

Max_Hutchens

Newbie

7658 Views

6 replies

0 likes

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  • 6 replies
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Music not available when I go offline

I have premium account and I've downloaded music onto my iphone so that when I travel out of country I can still play music but when I close app and lose wifi or cellular service, the music is no longer available. Suggestions?

Newbie

I have premium account and I've downloaded music onto my iphone so that when I travel out of country I can still play music but when I close app and lose wifi or cellular service, the music is no lon...

erinalxndr

Casual Listener

490 Views

1 replies

0 likes

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  • 1 replies
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Glitches out on home wifi

On my IPhone, spotify works correctly when I'm not connected to wifi, but as soon as i go on my wifi at home (i haven't tried this on a different connection so im assuing that its my home wifi) it will play a few seconds of a song, make distorted noi...

Newbie

On my IPhone, spotify works correctly when I'm not connected to wifi, but as soon as i go on my wifi at home (i haven't tried this on a different connection so im assuing that its my home wifi) it wi...

crematedman

Community Legend

969 Views

3 replies

0 likes

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  • 3 replies
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Can't buy Sptify Premium

I can't even go to the upgrade/pay panel. What is the solution, please Help!

Newbie

I can't even go to the upgrade/pay panel. What is the solution, please Help!

497 Views

0 replies

0 likes

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constant skipping

spotify is skipping immediately after I try to play a song on both my iphone and macbook. It'll skip through all the songs and start playing a suggested playlist or something like that. My macbook skips a couple songs but won't play any music at all ...

Visitor

spotify is skipping immediately after I try to play a song on both my iphone and macbook. It'll skip through all the songs and start playing a suggested playlist or something like that. My macbook sk...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Playlists gone

I have a Spotify premium account and when I go into my account and go to playlists, none of my playlists are there and when I try to add a song to a playlist they don't come up. I can find my playlists if I search for them by name but can't download ...

Casual Listener

I have a Spotify premium account and when I go into my account and go to playlists, none of my playlists are there and when I try to add a song to a playlist they don't come up. I can find my playlis...

abilea

Roadie

594 Views

3 replies

0 likes

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  • 3 replies
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Music lost

My husband lost her Music when he is connect after he have crash. When he is reconnect, he stay 15 Music on 400 and he cannot listen the 15. He cannot make anything with the rest of the music. What he can make to find her music lost?

Newbie

My husband lost her Music when he is connect after he have crash. When he is reconnect, he stay 15 Music on 400 and he cannot listen the 15. He cannot make anything with the rest of the music. What h...

304 Views

0 replies

0 likes

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Solved!! Local files randomly synchronize

Hello, I created playlists including "regular" songs from Spotify and songs from my local files.I installed Spotify on my iPhone 6, opened these playlists and checked "Download" so that I can play them offline.What happened is:* all Spotify songs hav...

Regular

Hello,   I created playlists including "regular" songs from Spotify and songs from my local files. I installed Spotify on my iPhone 6, opened these playlists and checked "Download" so th...

Rodolphe

Regular

811 Views

4 replies

0 likes

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  • 4 replies
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paypal fail

spotify say they've been unable to access my payment method this month,as a result my subscription is blocked.nothing has changed,it's the same payment method it's always been.what's going on?

Newbie

spotify say they've been unable to access my payment method this month,as a result my subscription is blocked.nothing has changed,it's the same payment method it's always been.what's going on?

347 Views

0 replies

0 likes

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Solved!! Spotify refusing to download anything except for play lists

So I just reset and restored my I-phone. After I restored it I wanted to download the saved songs to be the way it was before. However, other than the playlists it's not downloading anything, for example, if I go to one album, and turn on the downloa...

Casual Listener

So I just reset and restored my I-phone. After I restored it I wanted to download the saved songs to be the way it was before. However, other than the playlists it's not downloading anything, for exa...

Firas_ghadban

Casual Listener

707 Views

2 replies

0 likes

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  • 2 replies
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the app is unable to save songs and play

I cant listen to most of the songs i downloaded on my iphone. the app says it isnt downloaded, but after several restarts of the app they mysteriosly appear one after another with every restart some more songs seems to come from nowhere. this is frus...

Casual Listener

I cant listen to most of the songs i downloaded on my iphone. the app says it isnt downloaded, but after several restarts of the app they mysteriosly appear one after another with every restart some ...

444 Views

0 replies

0 likes

  • 444 Views
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Solved!! Transferring service to a new pone

I have premium service. I broke my phone and have a new iPhone. How do I transfer my service/account to my new phone?

Newbie

I have premium service. I broke my phone and have a new iPhone. How do I transfer my service/account to my new phone?

crematedman

Community Legend

714 Views

1 replies

0 likes

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  • 1 replies
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Local files on IOS

I cant find the local files on ios, i cant even find the playlist called "Local Files", I previously had it, but i reinstalled the IOS app and then it dissapeared. I can´t download the local files from my mac to my iphone, i have already tried everyt...

Newbie

I cant find the local files on ios, i cant even find the playlist called "Local Files", I previously had it, but i reinstalled the IOS app and then it dissapeared. I can´t download the local files fr...

crematedman

Community Legend

669 Views

1 replies

0 likes

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  • 1 replies
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Local Songs Won't Download On One Device But Not The Other

Hello Everyone!I'm currently encountering a rather weird glitch/issue. I have spotify premium and i currently have two iPhones listed as my offline devices, one is a iPhone 6 plus and another is a plain jane iPhone 5. My i6 is able to download most o...

Casual Listener

Hello Everyone! I'm currently encountering a rather weird glitch/issue.  I have spotify premium and i currently have two iPhones listed as my offline devices, one is a iPhone 6 plus and anothe...

crematedman

Community Legend

873 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Local files displayed as synced, won't play

I have local files in my desktop Spotify. Every time I restore/change my phone I have to do a bunch of things to get them transferred to my iOS Spotify. This particular time, Local files show as "Pending" in the desktop app, no activity is going on. ...

Gig Goer

I have local files in my desktop Spotify. Every time I restore/change my phone I have to do a bunch of things to get them transferred to my iOS Spotify.   This particular time, Local files&n...

silencethecrime

Newbie

14301 Views

35 replies

0 likes

Desktop
iOS
Mac
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CarPlay: No Search? Browse only by Album Name?

First time carplay user and curious why the spotify app in carplay seems so limited compared to the regular phone app.For one, there doesn't appear to be a search function.Two, if I'm browsing let's say New Releases, it shows Album Name instead of Ar...

Casual Listener

First time carplay user and curious why the spotify app in carplay seems so limited compared to the regular phone app. For one, there doesn't appear to be a search function. Two, if I'm browsing le...

d2mini

Casual Listener

1176 Views

1 replies

1 likes

  • 1176 Views
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Can't play podcast on iphone

Hi, when I try to open a podcast it displays a msg that Spotify can't open this type of link on this device (iPhone 6).I'm running Spotify version 6.8.0.3876 on iOS 10.1.1. Can't anyone help with this?

Newbie

Hi, when I try to open a podcast it displays a msg that Spotify can't open this type of link on this device (iPhone 6). I'm running Spotify version 6.8.0.3876 on iOS 10.1.1. Can't anyone help with...

618 Views

0 replies

0 likes

  • 618 Views
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account say free but i pay for premium

Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?

Newbie

Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?  

Catee

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes