Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30457 Views

40 replies

9 likes

  • 30457 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95025 Views

115 replies

12 likes

Other
  • 95025 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

991 Views

0 replies

0 likes

iOS
  • 991 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293771 Views

60 replies

15 likes

  • 293771 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123724 Views

19 replies

38 likes

  • 123724 Views
  • 19 replies
  • 38 likes

There are songs I can't play & grayed out

Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify. I played a song from the Spotify on their phone an...

Casual Listener

Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify....

1104lee

Newbie

2078 Views

6 replies

0 likes

  • 2078 Views
  • 6 replies
  • 0 likes

Can't play any song at all.

For some reason, whenever I hit shuffle play on any playlist, the album art shows up, but then it doesn't play. When I hit the play button, all the song info disappears and shows a blank song. This happens no matter how many times I reinstall or rest...

Casual Listener

For some reason, whenever I hit shuffle play on any playlist, the album art shows up, but then it doesn't play. When I hit the play button, all the song info disappears and shows a blank song. This h...

jirehly

Casual Listener

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Spotify is skipping

Hello everyone . I have Spotify premium and it seems to be skipping which is driving me crazy and I don't understand why this is happening . Does anyone know ?Thank you

Newbie

Hello everyone . I have Spotify premium and it seems to be skipping which is driving me crazy and I don't understand why this is happening . Does anyone know ? Thank you

Rmpruim

Newbie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

iPad app keeps crashing!!!

I've never had this issue before, until today, I've restarted my iPad (yes a force restart) and I've even updated to the the latest IOS update 10.1.1 and still nothing. It won't even stay open for more than 5 secs....please help!

Regular

I've never had this issue before, until today, I've restarted my iPad (yes a force restart) and I've even updated to the the latest IOS update 10.1.1 and still nothing. It won't even stay open for mo...

Opatsut

Casual Listener

1256 Views

10 replies

0 likes

  • 1256 Views
  • 10 replies
  • 0 likes

Push Notifications not happening

I used to get push notifications to my iPhone when playlists were updated but I cannot get it to work, whatever I try.Push is set in IOS, all settings on my account and Spotify player on my mac are set also.Any ideas? I have so many playlists, this i...

Newbie

I used to get push notifications to my iPhone when playlists were updated but I cannot get it to work, whatever I try. Push is set in IOS, all settings on my account and Spotify player on my mac a...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Unbearable SLOW sync over WiFi!!!!!!!!

It is not the first time I complain about slow sync over wifi on my iPhone 5( I had tried all the possible solutions, including the obviously useless ones suggested by the support team) I posted a topic nearly 6 month ago about the same issue. 6 mont...

Regular

It is not the first time I complain about slow sync over wifi on my iPhone 5( I had tried all the possible solutions, including the obviously useless ones suggested by the support team) I posted a to...

nathanjrhoads

Newbie

4683 Views

14 replies

0 likes

bug
slow sync
  • 4683 Views
  • 14 replies
  • 0 likes

Extremely slow to download offline playlists on iOS

I have an iPhone 5 running iOS 6.1.4. I used to be able to download playlists for offline listening and a song would download in about 10 seconds. Now, whenever I try to download a new playlist it is EXTREMLY slow - I'm talking 5-10 minutes for ONE s...

Newbie

I have an iPhone 5 running iOS 6.1.4. I used to be able to download playlists for offline listening and a song would download in about 10 seconds. Now, whenever I try to download a new playlist it is...

H0ffy99

Casual Listener

2666 Views

3 replies

2 likes

iOS
slow
  • 2666 Views
  • 3 replies
  • 2 likes

Cannot open or download Spotify on iphone 7

HiSince the beginning of this week I cannot open Spotify app on my phone. The problem started when I tried to download the latest update. Since then it looks like the app had been stuck in the downloading process.I deleted the app and now when I try ...

Casual Listener

Hi Since the beginning of this week I cannot open Spotify app on my phone. The problem started when I tried to download the latest update. Since then it looks like the app had been stuck in the do...

crematedman

Community Legend

2896 Views

3 replies

0 likes

  • 2896 Views
  • 3 replies
  • 0 likes

Solved!! Will I be charged after my 7 day trial?

I downloaded the app today and clicked the offer to start the 7 day trial, when I go on my account on my laptop so the account overview, it just gives me the option to subscribe, does that mean after the trial I won't be charged and instead my trial ...

Newbie

I downloaded the app today and clicked the offer to start the 7 day trial, when I go on my account on my laptop so the account overview, it just gives me the option to subscribe, does that mean after...

Tbiblaine23

Regular

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Not remembering my position in podcasts

When listening to a podcast from Spotify's "Shows" section, if I switch to playing something else, then return to the podcast episode, it starts it over at the beginning. This is expected behavior when listening to music but it is useless for podcast...

Visitor

When listening to a podcast from Spotify's "Shows" section, if I switch to playing something else, then return to the podcast episode, it starts it over at the beginning. This is expected behavior wh...

MalteG

Newbie

2037 Views

2 replies

10 likes

  • 2037 Views
  • 2 replies
  • 10 likes

My creditcard do not work only in spotify website!

I was using spotify premium for some months now, but a few days ago, i received a message saying that i have issues with the monthly pay and if i do not solve this, my access will be paused. After call my bank and use my creditcard in other sites, i ...

Newbie

I was using spotify premium for some months now, but a few days ago, i received a message saying that i have issues with the monthly pay and if i do not solve this, my access will be paused. After ca...

Joe

Community Legend

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes

Daily mix on iphone

I've been a premium user for a while, updated my phone and the Spotify app, but still don't have daily mix available. Does anyone know why?

Casual Listener

I've been a premium user for a while, updated my phone and the Spotify app, but still don't have daily mix available. Does anyone know why?

jmatcuhi

Gig Goer

931 Views

6 replies

0 likes

  • 931 Views
  • 6 replies
  • 0 likes

[Mobile][Other] Get rid of Match.com ad

Every time the Match.com ad comes up on the Spotify App on my iPhone it freezes up everything and I have to log off then log back on to get it moving. It's only with this ad. Please either remove the ad or fix it. Thanks,

Newbie

Every time the Match.com ad comes up on the Spotify App on my iPhone it freezes up everything and I have to log off then log back on to get it moving.  It's only with this ad.  Please eithe...

Zalmoxis

Newbie

940 Views

3 replies

2 likes

Mobile
Other
  • 940 Views
  • 3 replies
  • 2 likes

share a song to a follower that isnt a facebook friend

Folks this is just ridiculous at this point. I have been a spotify user for 4 years now. And I still cant share music or connect socially with ppl i'm following or ppl that are following that are not my friends on fb. Flow1/ discover cool playlist vi...

Casual Listener

Folks this is just ridiculous at this point.   I have been a spotify user for 4 years now. And I still cant share music or connect socially with ppl i'm following or ppl that are following tha...

619 Views

0 replies

0 likes

retention
send
sharing
Social
  • 619 Views
  • 0 replies
  • 0 likes

Charged twice this month

My account was charged twice this morning for this month. I have not changed anything on my account and no there is not another account linked to mine. Another issue is being charged and my account isn't even working properly, always when trying to o...

Newbie

My account was charged twice this morning for this month. I have not changed anything on my account and no there is not another account linked to mine. Another issue is being charged and my account i...

Maxim

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

My desktop app playlists are not syncing to ipod touch

The playlists I create on the desktop app are not displayed on the ipod. It also doesn't work the other way arround.Both devices are connected to the same WiFi network. I even tried pluging the cord and restarting both (desktop and ipod)The app versi...

Casual Listener

The playlists I create on the desktop app are not displayed on the ipod. It also doesn't work the other way arround. Both devices are connected to the same WiFi network. I even tried pluging the cor...

Catee

Community Legend

1379 Views

3 replies

0 likes

desktop app
ipod touch 2nd
  • 1379 Views
  • 3 replies
  • 0 likes

Offline mode

I have the premium account with spotify and I can listen to all the playlists when i'm at home and have wifi but for some reason when I try to listen to playlists in the car it keeps saying im offline the only music I can listen to are the songs i've...

Newbie

I have the premium account with spotify and I can listen to all the playlists when i'm at home and have wifi but for some reason when I try to listen to playlists in the car it keeps saying im offlin...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Password

Im trying to change my password for my account due to forgetting what it was. Try and go and change it, this comes up?! Can anyone help?

Newbie

Im trying to change my password for my account due to forgetting what it was. Try and go and change it, this comes up?! Can anyone help?

Phoebee02

Newbie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes