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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226386 Views

53 replies

13 likes

  • 226386 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

151618 Views

506 replies

108 likes

  • 151618 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106234 Views

19 replies

38 likes

  • 106234 Views
  • 19 replies
  • 38 likes

Spotify keeps logging off and musics are no longer available offline

HelloI have Spotify premium account and do the log in through my facebook account.Since last month, apparentely for no reason, when I start the Spotify app, it asks me to do the log in again. I do the log in through facebook, and suddenly all my offl...

Newbie

Hello I have Spotify premium account and do the log in through my facebook account. Since last month, apparentely for no reason, when I start the Spotify app, it asks me to do the log in again. I d...

crematedman

Community Legend

334 Views

1 replies

1 likes

  • 334 Views
  • 1 replies
  • 1 likes

Unable to see some of friend's public playlistS

I can see a majority of their playlists, but they just created a few new ones that are public, but they don't show up when I go to their profile. I have tried reinstalling the app but they don't show up in my app on on the desktop version.

Newbie

I can see a majority of their playlists, but they just created a few new ones that are public, but they don't show up when I go to their profile. I have tried reinstalling the app but they don't show...

crematedman

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

download cannot be removed from device

I am using spotify on iOS. When I try to delete an audiobook I have downloaded before it doesent work. I choose the option "remove download" and the toggle button displays the correct setting but in front of every chapter the download symbol is still...

Newbie

I am using spotify on iOS. When I try to delete an audiobook I have downloaded before it doesent work. I choose the option "remove download" and the toggle button displays the correct setting bu...

crematedman

Community Legend

249 Views

1 replies

1 likes

  • 249 Views
  • 1 replies
  • 1 likes

Solved!! Show newest songs first

Hi. I got a public playlist that is highly requested, with the newest music for a specific genre.I need help with the following: When I share my playlist, I want people to see the recently added songs first. For now, they see the first song added to ...

Casual Listener

Hi.   I got a public playlist that is highly requested, with the newest music for a specific genre. I need help with the following: When I share my playlist, I want people to see the recent...

crematedman

Community Legend

2098 Views

4 replies

0 likes

  • 2098 Views
  • 4 replies
  • 0 likes

Solved!! Lyrics

There used to be lyrics available to view on the PC but now you can't. Why did it get taken away? Can it please be brought back!?!? Also users should be allowed to upload lyrics to songs and if they do then they should be able to get a free week of s...

Newbie

There used to be lyrics available to view on the PC but now you can't. Why did it get taken away? Can it please be brought back!?!? Also users should be allowed to upload lyrics to songs and if they ...

Shepw

Regular

2318 Views

2 replies

1 likes

  • 2318 Views
  • 2 replies
  • 1 likes

App keeps pausing music...?

I've noticed an issue with Spotify ever since I updated to iOS 10: for whatever reason, the app will randomly pause playback and (most of the time) cause the screen to instantly darken. It only requires me tapping the screen to bring it back, but I h...

Casual Listener

I've noticed an issue with Spotify ever since I updated to iOS 10: for whatever reason, the app will randomly pause playback and (most of the time) cause the screen to instantly darken. It only requi...

someonerandom

Casual Listener

521 Views

2 replies

1 likes

  • 521 Views
  • 2 replies
  • 1 likes

Spotify Family-ID Apple

If i subscribe Spotify Family, should i have the same Apple ID on all the devices?

Newbie

If i subscribe Spotify Family, should i have the same Apple ID on all the devices?

Hubo

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Solved!! my playlist

Here's what we got from you: Just got a new I phone 7 and when I set up spotify on there, I ended up with some other Teri's playlist instead of mine. Please please please help me recoup mine as I spent hours putting it together.

Newbie

Here's what we got from you: Just got a new I phone 7 and when I set up spotify on there, I ended up with some other Teri's playlist instead of mine. Please please please help me recoup mine as I spe...

Shepw

Regular

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Not able to sync offline tracks with iPod Nano

I know this has been addressed in this forum before, but I'm very frustrated with Spotify's inability to sync offline tracks to the iPod nano. Syncing offline tracks to mobile devices is one of the main reasons I purchased a Spotify Premium subscript...

Casual Listener

I know this has been addressed in this forum before, but I'm very frustrated with Spotify's inability to sync offline tracks to the iPod nano. Syncing offline tracks to mobile devices is one of the m...

paula25

Newbie

8307 Views

6 replies

6 likes

  • 8307 Views
  • 6 replies
  • 6 likes

upgraded to iOS 10, spotify no longer able to play to Avantree Cara II over bluetooth

No problem prior to upgrading to play spotify over bluetooth to avantree cara II.plays apple music no problem, takes calls no problem.

Newbie

No problem prior to upgrading to play spotify over bluetooth to avantree cara II. plays apple music no problem, takes calls no problem.

tompiqacha

Newbie

565 Views

1 replies

1 likes

  • 565 Views
  • 1 replies
  • 1 likes

IOS 7

Eu tenho um iphone 4 e não consigo instalá o aplicativo, pois informa que o apliticativo so funciona na versão ios8 ou superior.Como faço?

Newbie

Eu tenho um iphone 4 e não consigo instalá o aplicativo, pois informa que o apliticativo so funciona na versão ios8 ou superior. Como faço?

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Solved!! Cannot login on iphone - tried everyhting

Hi there. I am unable to login to Spotify on my iphone via Fboo bowwver I do receive a notification banner from facebook saying I have successfully logged in. Facebook password is correct and I can login successfully on my Mac. I have also uninstalle...

Casual Listener

Hi there.   I am unable to login to Spotify on my iphone via Fboo bowwver I do receive a notification banner from facebook saying I have successfully logged in.    Facebook passwor...

crematedman

Community Legend

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Following Bug/ Dead Playlist Bug

I try to unfollow an artist and that artist goes off my artist list, but when I close the app and open it I still see some glinted artist that I want to get rid of but when they appear as followed on the "Your Music, Artist list", but when I click on...

Newbie

I try to unfollow an artist and that artist goes off my artist list, but when I close the app and open it I still see some glinted artist that I want to get rid of but when they appear as follow...

crematedman

Community Legend

247 Views

1 replies

1 likes

  • 247 Views
  • 1 replies
  • 1 likes

Solved!! Song stuck at 0:01

Hello! I have had spotify for a few years and listen to it almost every single day on my iPhone. Just recently I have come across an issue where a song stops playing at 0:01 and will not move on to the next song unless I hit next. I have come across ...

Newbie

Hello! I have had spotify for a few years and listen to it almost every single day on my iPhone. Just recently I have come across an issue where a song stops playing at 0:01 and will not move on to t...

Shepw

Regular

1720 Views

2 replies

0 likes

  • 1720 Views
  • 2 replies
  • 0 likes

Solved!! iPhone app constantly crashes on iOS 10.0.2 - iPhone 5S

My Spotify app on my iPhone 5S constantly crashes. Literally 4-5 times in an hour sometimes. Whether my phone is locked/unlocked. It's honestly the most frustrating issue ever. I've had the issue for about a month now. I have tried reinstalling the a...

Regular

My Spotify app on my iPhone 5S constantly crashes. Literally 4-5 times in an hour sometimes. Whether my phone is locked/unlocked. It's honestly the most frustrating issue ever. I've had the issue for...

crematedman

Community Legend

4139 Views

3 replies

0 likes

  • 4139 Views
  • 3 replies
  • 0 likes

no notifications at all

Hello, im using spotify abuot 1 year, but i never get notification at all, no push notifications, no emails notification. In settings all notifications is on.How can i fix it?

Newbie

Hello, im using spotify abuot 1 year, but i never get notification at all, no push notifications, no emails notification. In settings all notifications is on.How can i fix it?

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Crashes on start

I have an iPhone 5 that is updated to 10.1.1 with Spotify that is also all the way updated. When I try to open the app, i get the logo against a black screen for a few seconds until it crashes and takes me back to my home screen. I have tried restart...

Newbie

I have an iPhone 5 that is updated to 10.1.1 with Spotify that is also all the way updated. When I try to open the app, i get the logo against a black screen for a few seconds until it crashes and ta...

dinomight

Spotify Star

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Downloading

I'm new to Spotify and I thought I downloaded all of my songs, but I'm still using a ton of data. Am I missing something?

Newbie

I'm new to Spotify and I thought I downloaded all of my songs, but I'm still using a ton of data. Am I missing something?

dinomight

Spotify Star

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Songs cutting out mid play

I have premium - My spotfy works completely fine on my desktop. However with the mobile app, Songs will play for about 3-4 seconds and stop. Or it will play for like a minute and stop. This is been happening for several months now. I am Verizon LTE, ...

Visitor

I have premium - My spotfy works completely fine on my desktop. However with the mobile app, Songs will play for about 3-4 seconds and stop. Or it will play for like a minute and stop. This is been h...

HawkShock

Newbie

52272 Views

11 replies

20 likes

  • 52272 Views
  • 11 replies
  • 20 likes