Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408264 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279583 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178878 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
lol i just want to rearrange the order of the songs i queued as "up next" but the button doesnt show up anymore. this started happening to me on and off after one of the most recent updates, and someone told me it might be because i added songs from ...
lol i just want to rearrange the order of the songs i queued as "up next" but the button doesnt show up anymore. this started happening to me on and off after one of the most recent updates, and some...
Community Legend
11935 Views
7 replies
1 likes
My boss is a chauvinistic **bleep**, and fired me October 7th 2016 becuase I complained to HR that he was peeing with the bathroom door wide open right next to my office and... Needless to say, the guy is a complete **bleep**, but he and his staff ar...
My boss is a chauvinistic **bleep**, and fired me October 7th 2016 becuase I complained to HR that he was peeing with the bathroom door wide open right next to my office and... Needless to say, the g...
Community Legend
447 Views
1 replies
0 likes
There is a closer remix by jauz but unfortunately i cant find it and if you dont have it, is there any way it can be added?
There is a closer remix by jauz but unfortunately i cant find it and if you dont have it, is there any way it can be added?
Community Legend
317 Views
1 replies
0 likes
All the songs I've downloaded are still streaming. This has made me go over on my data plan. Please fix!
All the songs I've downloaded are still streaming. This has made me go over on my data plan. Please fix!
442 Views
0 replies
0 likes
I keep getting the same exact ad in the spotify app, but the ad will not play. I don't think I have a **bleep**ty connection.I have tried uninstalling the app, restarting my phone, logging out of spotify, all in that particular order and sometimes no...
I keep getting the same exact ad in the spotify app, but the ad will not play. I don't think I have a **bleep**ty connection. I have tried uninstalling the app, restarting my phone, logging out of...
Newbie
511 Views
2 replies
0 likes
Hello. I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my iphone it simply says "an error occured, try again." Work...
Hello. I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my...
Spotify Star
534 Views
1 replies
0 likes
Have been trying to connect to spotify and listen to music. I'm connected to my wifi at home and I'm unable to connect to spotify. My internet works fine and I'm able to surf the web, watch youtube videos, etc. I'm also having issues trying to load s...
Have been trying to connect to spotify and listen to music. I'm connected to my wifi at home and I'm unable to connect to spotify. My internet works fine and I'm able to surf the web, watch youtube v...
Spotify Star
357 Views
1 replies
0 likes
After changing account instead of (Home Browse Search Radio Library) I have now only (Home Search Account) buttons.
After changing account instead of (Home Browse Search Radio Library) I have now only (Home Search Account) buttons.
Community Legend
1694 Views
1 replies
0 likes
As of today (November 3, 2016) the Spotify app on my IPhone 6 keeps force closing and won't let me play music. I have tried just about everything but nothing seems to be working. Do I need to update my phone to IOS 10.11 or is there something else I ...
As of today (November 3, 2016) the Spotify app on my IPhone 6 keeps force closing and won't let me play music. I have tried just about everything but nothing seems to be working. ...
Community Legend
789 Views
5 replies
0 likes
I'm on the premium trial and I'm really satisfied, except for this bug that on iOS sometimes spotify randomly stops playing. Any known fix?
I'm on the premium trial and I'm really satisfied, except for this bug that on iOS sometimes spotify randomly stops playing. Any known fix?
Community Legend
50050 Views
3 replies
1 likes
Everytime I'm at school in the library trying to listen to some music, the songs are greyed out because I didn't download them even though I've downloaded these songs many times. I go home to my computer and launch spotify, then I download the songs ...
Everytime I'm at school in the library trying to listen to some music, the songs are greyed out because I didn't download them even though I've downloaded these songs many times. I go home to my comp...
Community Legend
887 Views
5 replies
0 likes
Bonsoir Spotify j'aime cette application mais S'il vous plait je n'est pas de carte bancaire encore moins les moyens de me payer un abonnement tous les moi puis-je avoir UN compte premium gratuit?? Merci début votre compréhension
Bonsoir Spotify j'aime cette application mais S'il vous plait je n'est pas de carte bancaire encore moins les moyens de me payer un abonnement tous les moi puis-je avoir UN compte premium gratuit?? M...
Community Legend
380 Views
1 replies
0 likes
Over the past year I've been following Spotify playlists and kept the 'Download songs' switch on. How do I delete all the songs it has saved that are now off the playlist and hard to find now that they are? It's taking up a lot of storage space on my...
Over the past year I've been following Spotify playlists and kept the 'Download songs' switch on. How do I delete all the songs it has saved that are now off the playlist and hard to find now that th...
Community Legend
639 Views
1 replies
0 likes
HiLately I have troubles when want do go up or down with the volume on my Denon client through iOS app Spotify. When I click device button at the bottom of the screen sound switch to phone speaker and stops
Hi Lately I have troubles when want do go up or down with the volume on my Denon client through iOS app Spotify. When I click device button at the bottom of the screen sound switch to phone speaker ...
539 Views
0 replies
0 likes
all of my songs suddenly disappeared the other day. i have tried reloading the app a few times and also reconnecting to wifi. the songs are all still missing.please help!
all of my songs suddenly disappeared the other day. i have tried reloading the app a few times and also reconnecting to wifi. the songs are all still missing. please help!
Regular
359 Views
1 replies
0 likes
Hi, I have a facebook account associated with spotify and an email-associated one. I got a new phone so I had to reload spotify on my phone and everytime I log in to my phone with my email, it loads the details from my facebook one! My playlists, son...
Hi, I have a facebook account associated with spotify and an email-associated one. I got a new phone so I had to reload spotify on my phone and everytime I log in to my phone with my email, ...
Casual Listener
474 Views
2 replies
0 likes
i cant upgrade to spotify premuim on my iphone. there's a message which says that i can't make in app purchases in my region.
i cant upgrade to spotify premuim on my iphone. there's a message which says that i can't make in app purchases in my region.
Casual Listener
13687 Views
13 replies
0 likes
I don't understand: until wednesday (october, 5th) I had 4 fabulous daily mixes in my library, starting from yesterday there's only 2 of them. I hope it's a bug that will be fixed, because I'm enjoying mixes very much and I liked the other two (the t...
I don't understand: until wednesday (october, 5th) I had 4 fabulous daily mixes in my library, starting from yesterday there's only 2 of them. I hope it's a bug that will be fixed, because I'm enjoyi...
Newbie
1792 Views
3 replies
0 likes
All the musics lists on Spotify are in grey.. can click the music however it would not let me play the song at all. Tried delete the app and reinstall it, tried register a new account, but still no luck. Need some help here please..Thanks in advance
All the musics lists on Spotify are in grey.. can click the music however it would not let me play the song at all. Tried delete the app and reinstall it, tried register a new account, but still no l...
Community Legend
589 Views
4 replies
0 likes
