Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74945 Views
  • 16 replies
  • 37 likes
  • 74945 Views
  • 16 replies
  • 37 likes

Majority of my downloaded songs are no longer downloaded

I had a lot of full albums downloaded on my iphone 6, and yesterday I logged into spotify, and every single album was reduced to just a couple songs. I tried re-downloading the same albums and I only get the same songs. Sometimes albums only give one...

  • Newbie
  • I had a lot of full albums downloaded on my iphone 6, and yesterday I logged into spotify, and every single album was reduced to just a couple songs. I tried re-downloading the same albums and I only...
  • ag2526
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Youtube song to iphone

I downloaded a song off youtube and put it on my spotify on the computer and put it on my playlists and i can see it on my phone but its all greyed out and says i need to sync it with my computer and i put my phone on offline mode and everything and ...

  • Newbie
  • I downloaded a song off youtube and put it on my spotify on the computer and put it on my playlists and i can see it on my phone but its all greyed out and says i need to sync it with my computer and...
  • user-removed
  • Not applicable
  • 4579 Views
  • 1 replies
  • 0 likes
  • 4579 Views
  • 1 replies
  • 0 likes

No seamless playback - automatic crossfade?

When I play opera (example: Mozart's Nozze di Figaro with Solti conducting), there appears to be automatic crossfade between tracks, so that there are dropouts in what should be a seamless rendition.I have checked: my crossfade is set to 0.Is there a...

  • Regular
  • When I play opera (example: Mozart's Nozze di Figaro with Solti conducting), there appears to be automatic crossfade between tracks, so that there are dropouts in what should be a seamless rendition....
  • roosterette
  • Regular
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Notification on iphone

Why don't we get iPhone notifications when someone shares a song with you?

  • Newbie
  • Why don't we get iPhone notifications when someone shares a song with you?
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Can't link to facebook

There is an error when I try to connect my facebook account to my Spotify . It opens up the facebook authorization page and I click on ok but nothing happens. When I tried to log off from my Spotify account and log in with my facebook account , it ac...

  • Newbie
  • There is an error when I try to connect my facebook account to my Spotify . It opens up the facebook authorization page and I click on ok but nothing happens. When I tried to log off from my Spotify ...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

My Local Files does not sync

Hi, I created, in my desktop Spotify, a playlist and put my local files in there and downloaded. When I try to download in my Ipad nothing happens, no error, but the musics does not download either. In my Android Phone this function work very well.

  • Visitor
  • Hi,   I created, in my desktop Spotify, a playlist and put my local files in there and downloaded. When I try to download in my Ipad nothing happens, no error, but the musics does not download...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Logged in with facebook with a friends iPad - Can't logout

Hi! I logged in using facebook on a friends iPad and now everytime he tries to login he goes straight to my account.I tried logout everywhere and even reinstalling the app.Nothing works. Can you help? Thanks in advance

  • Newbie
  • Hi!   I logged in using facebook on a friends iPad and now everytime he tries to login he goes straight to my account. I tried logout everywhere and even reinstalling the app. Nothing works....
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Unable to delete one song in library

The last/first song in my songs library is not budging. It is not giving me the option to even remove it on mobile, only to save, which adds a duplicate of it that I can delete, or to queue it. When I click the X to remove it inmy laptop it doesn't d...

  • Visitor
  • The last/first song in my songs library is not budging. It is not giving me the option to even remove it on mobile, only to save, which adds a duplicate of it that I can delete, or to queue it. When ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Limited space 5GB ipone--Can Family work for me?

I have a 5GB iphone and my daughter and i have been sharing a spotify account. I only have a modest "mom" playlist of about 20 workout songs but she has albums (she has a bigger phone too). Where we share one account, I see all her music on my app to...

  • Casual Listener
  • I have a 5GB iphone and my daughter and i have been sharing a spotify account.  I only have a modest "mom" playlist of about 20 workout songs but she has albums (she has a bigger phone too). &nb...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

check downloaded music

is there a way to list all downloaded media (album, playlist, ...) in the app?I was wonderung if I could delete some of the downloaded music to free some memory.

  • Newbie
  • is there a way to list all downloaded media (album, playlist, ...) in the app? I was wonderung if I could delete some of the downloaded music to free some memory.
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

l

   

  • Newbie
  •     
  • AJF3
  • Newbie
  • 644 Views
  • 1 replies
  • 1 likes
  • Desktop
    iOS
    Mac
  • 644 Views
  • 1 replies
  • 1 likes

Spotify app crashes after new iOS update

Hello, Spotify crashes immediatly after installing the new os update on my iphone (7). I've removed the app and reinstalled it is still crashing on start us. Anyone have a fix for this? Thanks Udi

  • Newbie
  • Hello,   Spotify crashes immediatly after installing the new os update on my iphone (7). I've removed the app and reinstalled it is still crashing on start us. Anyone have a fix for this? &nb...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

MUSIC SKIPS ON IPHONE 6 VIA BLUETOOTH HEADPHONES

Everytime I use my wireless headphones or blue tooth in the car to play music it skips constantly. It is extremely annoying, what can be done about this? I've logged out, and logged back in, changed the streaming (there is no low, only auto, noramal,...

  • Newbie
  • Everytime I use my wireless headphones or blue tooth in the car to play music it skips constantly. It is extremely annoying, what can be done about this? I've logged out, and logged back in, changed ...
  • 801 Views
  • 0 replies
  • 0 likes
  • 801 Views
  • 0 replies
  • 0 likes

Solved!! Wrong navigation buttons at bottom of screen

My partner installed Spotify on her iPhone tonight and enabled the 30 day premium trial.When she opens Spotify and it logs in, at the bottom of the screen she only has the Home, Search and Your Library (silhouette icon).On the Spotify app on my iPhon...

  • Music Fan
  • My partner installed Spotify on her iPhone tonight and enabled the 30 day premium trial. When she opens Spotify and it logs in, at the bottom of the screen she only has the Home, Search and Your L...
  • ACDC-Fan
  • Music Fan
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

IOS Airplay history

Is it possible te remove old devices that i used to stream with airplay?Some older devices are in my list, but i dont need them anymore. Thx!

  • Casual Listener
  • Is it possible te remove old devices that i used to stream with airplay? Some older devices are in my list, but i dont need them anymore.   Thx!
  • Hubo
  • Community Legend
  • 1561 Views
  • 6 replies
  • 0 likes
  • 1561 Views
  • 6 replies
  • 0 likes

Daily Mix: Accidentally removed all by artist

I accidentally removed all songs by an artist from a Daily Mix playlist. Wondering how I can edit this?

  • Casual Listener
  • I accidentally removed all songs by an artist from a Daily Mix playlist. Wondering how I can edit this?
  • 477 Views
  • 0 replies
  • 0 likes
  • 477 Views
  • 0 replies
  • 0 likes

Discover photo

I need help changing my discovery photo, it has a picture of an ex and I and would LOVE to get that to change but with no luck, HELP!

  • Newbie
  • I need help changing my discovery photo, it has a picture of an ex and I and would LOVE to get that to change but with no luck, HELP!
  • Aimless27
  • Newbie
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Songs that I have on my computer won't play on my phone

Some songs I have on my computer, for which I have the mp4 file as they are not available on spotify (eg Let Me Feel by Jeremy Olander, Taylor Swift 1989 album), which I play on my computer using the spotify app, will not download to my phone. They a...

  • Newbie
  • Some songs I have on my computer, for which I have the mp4 file as they are not available on spotify (eg Let Me Feel by Jeremy Olander, Taylor Swift 1989 album), which I play on my computer using the...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium not working

Im a paying preium member and my playlist are still available however when I try to play them it says I need a premium account and can only use the free radio. How can this be fixed?

  • Newbie
  • Im a paying preium member and my playlist are still available however when I try to play them it says I need a premium account and can only use the free radio. How can this be fixed?
  • Meg141
  • Newbie
  • 1437 Views
  • 17 replies
  • 0 likes
  • 1437 Views
  • 17 replies
  • 0 likes

Offline Sync????

Ive been trying to upload songs onto spotify through local files and play them on my phone. Ive already turned on the dowload button at the top of the playlist and ive tried exiting out of both mac and phone to see if they synced. It doesnt work. Any...

  • Newbie
  • Ive been trying to upload songs onto spotify through local files and play them on my phone. Ive already turned on the dowload button at the top of the playlist and ive tried exiting out of both mac a...
  • Jon_UK
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes