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Iphone5s and Samsung does not play my lists, but ipad does?

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Iphone5s and Samsung does not play my lists, but ipad does?

Nanunette
Regular
 
8 Replies

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Peter__
Community Legend
When you say do not play your lists, what do you mean?

If you are using Spotify Free, you will have on demand playback on the iPad, but mobile devices will be restricted to shuffle.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Iphone5s and Samsung does not play my lists, but ipad does?

Nanunette
Regular
I ve had spotify premium for few years, suddenly I cant play songs on iphone...i can log in and open my lists, but the songs appear in grey? Ipad works as normal..

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Peter__
Community Legend

Weird, what error message do you get when you tap a track? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Nanunette
Regular
Usually nothing happens, and sometimes comes text : You should get spotify premium... This has been heppening for over aweek now..

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Peter__
Community Legend
Could you just confirm your account is still showing as Premium on your online overview, with a renewal date in the future?
https://www.spotify.com/account/overview/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Nanunette
Regular
Oh no! There is written spotify free, even though Ive paid my premium monthly! What to do now? I allready sent a message to Spotify...

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Peter__
Community Legend
It's something the billing guys will need to look at. It's worth double checking your email as you will have gotten an automated email to let you know and instructions on what to do next.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Iphone5s and Samsung does not play my lists, but ipad does?

Nanunette
Regular
Thank You!
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