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Just opened account using email address and cannot login to mobile app.

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Just opened account using email address and cannot login to mobile app.

Casual Listener

Just created a new login using my email address on the web site. I can login into the web site just fine, however the app on my iPad keeps telling me that my login information is invalid. 

18 Replies
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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

I am having this exact same issue.  I just registered a premium account and I am able to access and use it just fine on my PC; however, when I am trying on my iPhone or iPad I receive the following error:  "Login Failed - Could not login to Spotify.  Maybe you've changed or misspelled the password?"

 

I know I haven't misspelled it because it work on my PC.  I have tried to delete and reinstall the app as well as powercycle my devices several times with no luck.

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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

Correct. That's the exact message that I am receiving as well. This issue plus it seems like you cannot download albums ...I think I will just stick with MOG for now. Was really hoping for something different.

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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

Yeah, luckily I just signed up for the free 30 day premium.  I only intended to use this on my mobile devices, so I don't think Spotify will be the service for me...

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Re: Just opened account using email address and cannot login to mobile app.

Newbie

I am aslo having the exact same problem. I sent Spotify an email addressing this problem, and all I got was an email reply telling me to come here to see if anyone else happened to find a fix for it.

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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

Seems like the issue has resolved itself.  Maybe it was just down for a little bit?

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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

Nope. Mine is still not letting me login. I love their support response ....go see if anyone else is having issues ... Instead of actually trying to do something. 

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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

Weird...I'm able to get in now

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Re: Just opened account using email address and cannot login to mobile app.

Spotify Legend
Hello there,

AdvOfJet - I've just checked your account and everything seems to be fine. Very weird. Have you tried a password reset at all yet?
Airhorn Enthusiast
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Re: Just opened account using email address and cannot login to mobile app.

Casual Listener

No, I still have the same problem.

 

Able to login using the username/pwd from the PC but NOT from my iphone-5.

 

I am sure that my password is correct but the app says "Login Failed, could not login, may be you've changed or misspelled the password?"

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