Keep getting logged out of iPhone app

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Keep getting logged out of iPhone app

Karmakillar
Newbie

I’m a premium user and quite frequently I get logged out of my iPhone App, login always works first time, just a pain to keep doing it.

Plan

Premium

Country

 England

Device

iPhone XS

Operating System

iOS 10

 

My Question or Issue

 

1 Reply

Re: Keep getting logged out of iPhone app

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

 

Make sure Spotify is up to date. I'd also recommend using the Sign Out Everywhere and Remove Offline devices from your Spotify account page to see if that helps :)


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
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