Keeps pausing with pop ups and screen freezing

[MdeaT]

Tried clearing my caches but, there’s a pop up of offline Spotify that keeps popping up. And haven’t been able to do that. I just want to listen to music in peace 😞

[Eni]

Hey there @MdeaT, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, is this happening across devices or only on a specific one? Also, does this happen when the Offline mode is on or does it happen when you stream directly on your device? If this happens when the app is online, could you give a different internet connection a go to see if the same happens? 

On another note, could you send us a screenshot of the pop up message you're getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be waiting for your reply. 

[MdeaT]

This keeps happening. And tried turning wifi on and off.

[Dessi]

Hi @MdeaT,

Thanks for the reply!

Can you try what @Eni suggested as well and it'd also be really helpful if you can provide us with the requested info? Another thing that's worth trying is performing a clean reinstall of the app by following these steps to remove any damaged cache and to ensure your app's up-to-date. You can also log out from your account and back in a couple of times in a row to make sure everything's synced.

Let us know how it goes.