Local Files won't play on Iphone

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Local Files won't play on Iphone

shannentaplin
Visitor

My Question or Issue

I have my local files working perfectly on my laptop and in the past, I have had these local files songs easily transfer from my laptop to iPhone, at the most, it would take half an hour to get to my phone but always worked in the end and would show up in whatever playlist I would put the songs into. 

 

But just the other day my Spotify app was crashing, so I figured to just uninstall the app then reinstall it, which obviously deleted ALL of my downloaded songs. After downloading all of the songs that are already on Spotify, I did see my local file songs were no longer playable, just appearing grey and unable to tap on, and after doing what I've done in the past to transfer songs from my laptop to phone, it wasn't working like it always would. I've tried everything, both devices are on the same wifi, and both are fully updated on the latest version.

 

I even tried un-adding some of the local files and re-adding them to different playlists, changing the location of where some of them are stored in my laptop, even trying newly downloaded songs to add to local files that weren't previously on my Spotify. But although the new stuff appears on my phone, and is playable on my laptop, it still isn't playable on my phone. I keep resetting both the desktop and app versions to see if it'll work and I've checked and rechecked everything in both the versions settings and everything is the exact same as it used to be. I'm not sure what could be different as this used to easily transfer from laptop to my phone and nothing is different but I see no reason as to why it won't let me listen to them on my phone anymore. 

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Re: Local Files won't play on Iphone

TreyAnastasio
Rock Star 7
Rock Star 7

Hi @shannentaplin,

 

Thanks for posting in the Spotify Community!

 

If you’ve tried all the suggestions listed in the solution to this thread and are still having issues with playing local files on your mobile device, I would recommend trying to sync your local files using a different network, such as by starting a hotspot on your mobile device and connecting your computer to the hotspot via wifi.

 

Let us know how it goes, as well as if you have any other questions.

 

Have a good day!

TreyAnastasioRock Star 7
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Solution!

Re: Local Files won't play on Iphone

TreyAnastasio
Rock Star 7
Rock Star 7

Hi @shannentaplin,

 

Thanks for posting in the Spotify Community!

 

If you’ve tried all the suggestions listed in the solution to this thread and are still having issues with playing local files on your mobile device, I would recommend trying to sync your local files using a different network, such as by starting a hotspot on your mobile device and connecting your computer to the hotspot via wifi.

 

Let us know how it goes, as well as if you have any other questions.

 

Have a good day!

TreyAnastasioRock Star 7
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

**bleep**

ahuang1
Casual Listener

Hi, I've tried everything in the solution as well for my Samsung Galaxy S9, but I still can't play my local files. They show up in my existing playlists but are grayed out - some with exclamation points and some without - and will only play on desktop. They were all fine until recently, some of them stopped working so I decided to reinstall today. After clean reinstalling both the desktop and mobile app twice, trying everything here as well as the hotspot and other networks, and creating new playlists + downloading them, none of the local files will play on the mobile app EXCEPT ONE. Which is strange because it is the same format and lives in the same folder as all the other files... Anything else that can help me solve this? 

Re: **bleep**

Ver
Moderator
Moderator

Hey @ahuang1,

 

Thanks for getting in touch with us.

 

If the songs are grayed out, they might be in an unsupported format. We'd suggest you check this article for more information. Can you send us a screenshot of what you're seeing? We'll investigate this further.

 

If you're using an SD card, you can remove it, reinstall Spotify with these steps and then try running the app without the SD.

 

You can also try changing the source of the local files on your device. You can create a new folder in a different directory on your device and move your local files to this folder. Then you can delete the old folder used for the local files. After that you can try again importing the files. 

 

Keep us in the loop! If you have questions, you know where to find us.

VerModerator
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Re: local files on mobile

ahuang1
Casual Listener

Hi Ver,

 

Thanks for getting back to me. Strangely enough, a few of the files starting working again, without me doing anything. Then, I proceeded to download the entire playlist, which solved the problem for me.

 

 Thank you!

Re: local files on mobile

Alex
Moderator
Moderator

Hi there @ahuang1,

 

Thanks for letting us know that everything works fine again.

 

Sometimes certain features of the app may malfunction due to internal errors of maintenance. It's always a good idea to enable automatic updates, so you'll get the latest version of the app.

 

Don't hesitate to reach out again if you have more questions.

AlexModerator
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