Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232098 Views

53 replies

13 likes

  • 232098 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155374 Views

507 replies

108 likes

  • 155374 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

107606 Views

19 replies

38 likes

  • 107606 Views
  • 19 replies
  • 38 likes

Solved!! What is this icon?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

mojodrone

Casual Listener

4669 Views

3 replies

0 likes

  • 4669 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot stream music through Apple watch

PlanPremiumCountryUKDeviceApple Watch series 6 (cellular)Operating SystemWatchOS 7.5 My Question or IssueIve recently purchased a new Apple Watch however the Spotify app won’t allow me to stream music through it. It shows up as an option and just sta...

Casual Listener

Plan Premium Country UK Device Apple Watch series 6 (cellular) Operating System WatchOS 7.5   My Question or Issue Ive recently purchased a new Apple Watch however the Spotify app won’...

u8ln22w6y6cgzvorlmr9

Newbie

2707 Views

13 replies

3 likes

  • 2707 Views
  • 13 replies
  • 3 likes

Solved!!Superuser Contribution Can’t delete playlist

I am going through all of my playlists and I’m trying to delete it but I can’t. It will let me do everything but delete them. And by do everything but delete I mean it lets me:Add/remove songsDownload the playlistEdits playlistAdd/remove from profile...

Casual Listener

I am going through all of my playlists and I’m trying to delete it but I can’t. It will let me do everything but delete them.  And by do everything but delete I mean it lets me: Add/remove so...

Sanaraoof87

Newbie

18009 Views

3 replies

0 likes

  • 18009 Views
  • 3 replies
  • 0 likes

Superuser Contribution Do you hate Spotify too?

I am mostly a Mac user, and Spotify has been terrible — it's not just their fugly UI upgrade, but it's that they have not been supporting the Mac platform well. Apple released a new architecture that is much more efficient six months ago. All compani...

Casual Listener

I am mostly a Mac user, and Spotify has been terrible — it's not just their fugly UI upgrade, but it's that they have not been supporting the Mac platform well.   Apple released a new architec...

Alex

Spotify Legend

762 Views

1 replies

1 likes

  • 762 Views
  • 1 replies
  • 1 likes

Superuser Contribution autoplay

Iphone 12 pro ios 14.4.2 I am having an issue whereby autoplay won't work. If I search a song using the search bar when the song ends the music stops playing. It I press skip it just reverts back to the start of the same song. Autoplay is selected fr...

Visitor

Iphone 12 pro ios 14.4.2  I am having an issue whereby autoplay won't work. If I search a song using the search bar when the song ends the music stops playing. It I press skip it just reverts b...

Jeremy

Spotify Legend

525 Views

1 replies

0 likes

autoplay not working
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Custom playlist artwork doesn’t appear on social media

When I go to share one of my playlists on social media, it does not display my custom artwork and instead defaults to the usual generic 4 album covers. How do I solve this bug?

Casual Listener

  When I go to share one of my playlists on social media, it does not display my custom artwork and instead defaults to the usual generic 4 album covers. How do I solve this bug?

Elena

Moderator

442 Views

2 replies

0 likes

  • 442 Views
  • 2 replies
  • 0 likes

[iOS] Listen Offline On watchOS Not Working

We have been paying for a "Premium Family" account for well over a year now and as per the 5/24 post, "Listen offline" is now generally available. We are using the newest Apple Series 6 watch running the latest watchOS 7.5 paired with the latest Appl...

Casual Listener

We have been paying for a "Premium Family" account for well over a year now and as per the 5/24 post, "Listen offline" is now generally available.   We are using the newest Apple Series 6 watc...

coleman99ph

Visitor

1464 Views

6 replies

12 likes

iOS
  • 1464 Views
  • 6 replies
  • 12 likes

Superuser Contribution Local File Syncing Problem

PlanPremium (United States)United States Device2019 Macbook Pro to iPhone SEMacbook: Big Sur 11.4, iPhone IOS 14.6(iOS 10, Android Oreo, Windows 10,etc.) I am trying to move local files I have on my computer to my phone but under the local files part...

Casual Listener

Plan Premium (United States) United States   Device 2019 Macbook Pro to iPhone SE Macbook: Big Sur 11.4, iPhone IOS 14.6 (iOS 10, Android Oreo, Windows 10,etc.)   I am trying ...

user-removed

Not applicable

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

Superuser Contribution Only You not working

Hi there i viewed my Only You reel but now I don’t see the Only You option on my home screen which takes me to the various playlists. PlanPremiumCountry UK Device(iPhone 11proOperating SystemiOS 14.6 My Question or Issue

Newbie

Hi there   i viewed my Only You reel but now I don’t see the Only You option on my home screen which takes me to the various playlists.   Plan Premium Country UK   Device (iPh...

Jeremy

Spotify Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played not updating

Hmmm. My recently played section (the clock circled by counter clockwise arrow icon) hasn’t updated since May 29 2021 (it’s June 3). Anyone else? Any suggestions? DeviceiPhone and iPad, latest OS

Regular

Hmmm. My recently played section (the clock circled by counter clockwise arrow icon) hasn’t updated since May 29 2021 (it’s June 3).   Anyone else?  Any suggestions?     ...

user-removed

Not applicable

679 Views

2 replies

2 likes

  • 679 Views
  • 2 replies
  • 2 likes

Superuser Contribution Birth Chart not included in Only You

PlanPremiumCountryAustraliaDeviceiPhone 12Operating SystemiOS 14 My Question or IssueMy Only You includes everything except for the Audio Birth Chart. I have tried logging out and back in, uninstalling the app and logging in on different devices but ...

Visitor

Plan Premium Country Australia Device iPhone 12 Operating System iOS 14   My Question or Issue My Only You includes everything except for the Audio Birth Chart. I have tried logging ou...

Alex

Spotify Legend

6937 Views

20 replies

14 likes

  • 6937 Views
  • 20 replies
  • 14 likes

Superuser Contribution [iOS][Other] Only You not working

When using the only you feature I can only see decade and genre mixes. I've tried updating, reinstalling the app, made sure the canvas thing was on, even turned off my battery optimization in my settings. Nothing is working what's wrong?

Visitor

When using the only you feature I can only see decade and genre mixes. I've tried updating, reinstalling the app, made sure the canvas thing was on, even turned off my battery optimization in my sett...

abbys9

Visitor

584 Views

2 replies

1 likes

iOS
Other
  • 584 Views
  • 2 replies
  • 1 likes

Suddenly my premium acct is not recognized in my ipad 4 ios10 that i cannot log in

i was renewing my premium account yesterday and i logged out on my ipad 4 ios10. after renewing, i logged in back and suddenly my premium account is no longer recognized by spotify on my ipad 4 ios10 but works perfectly fine on my iphone 6s. i listen...

Visitor

i was renewing my premium account yesterday and i logged out on my ipad 4 ios10.  after renewing, i logged in back and suddenly my premium account is no longer recognized by spotify on my ipad 4...

Noah

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Only You features are not working on my app

The Only You features (Dinner guests, Birth Chart) are not included on my appPlanPremiumCountryUSA DevicePhone 12Operating SystemiOS

Casual Listener

The Only You features (Dinner guests, Birth Chart) are not included on my app Plan Premium Country USA   Device Phone 12 Operating System iOS 

CarlosE

Spotify Legend

2313 Views

7 replies

4 likes

  • 2313 Views
  • 7 replies
  • 4 likes

[iOS][Other] Only you slide show not available

The slide show feature (just like the wrapped one) is not showing up. i get the playlists, but i don't get any of the fun facts or the little slide show.

Visitor

The slide show feature (just like the wrapped one) is not showing up. i get the playlists, but i don't get any of the fun facts or the little slide show.

MateusM

Spotify Star

543 Views

1 replies

0 likes

iOS
Other
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution No lyrics

PlanPremium StudentCountryAustraliaDeviceiPhone 12 pro maxOperating SystemiOS 14.6 My Question or IssueI have changed from a family plan in Taiwan to Australia Student plan last year, and my lyrics function has gone since then. I have reinstalled the...

Visitor

Plan Premium Student Country Australia Device iPhone 12 pro max Operating System iOS 14.6   My Question or Issue I have changed from a family plan in Taiwan to Australia Student plan l...

CarlosE

Spotify Legend

1094 Views

3 replies

0 likes

  • 1094 Views
  • 3 replies
  • 0 likes

Can no longer login to spotify on IOS 10

PlanPremiumCountryCanadaDeviceiPhone 5Operating SystemiOS 10 My Question or IssueI recently reset an iphone 5 with ios 10. I installed spotify (it did prompt me to install an older version) but it won't let me login to any accounts, it fails to look ...

Regular

Plan Premium Country Canada Device iPhone 5 Operating System iOS 10   My Question or Issue I recently reset an iphone 5 with ios 10. I installed spotify (it did prompt me to install an...

Billy-J

Spotify Star

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast playing next episode

Hi alli have been having an issue with podcast past few weeks. It won’t play the next episode. Yes I have it on auto play. With music it works fine. I have been onto to support and after some who disappear and don’t replay after a while. One suggeste...

Visitor

Hi all i have been having an issue with podcast past few weeks. It won’t play the next episode. Yes I have it on auto play. With music it works fine. I have been onto to support and after some who d...

Yordan

Moderator

3310 Views

6 replies

1 likes

Podcast Discussion
  • 3310 Views
  • 6 replies
  • 1 likes

Superuser Contribution While driving and using Spotify, my Apple Carplay display turns to black

PlanPremiumCountryThe NetherlandsDeviceiPhone 11 ProOperating SystemiOS 14.5.1 (but have had the same issue also with previous versions)Spotify version8.6.30.968 (but have had the same issue also with previous versions) My Question or IssueRunning Sp...

Regular

Plan Premium Country The Netherlands Device iPhone 11 Pro Operating System iOS 14.5.1 (but have had the same issue also with previous versions) Spotify version 8.6.30.968 (but have had ...

AndresM

Moderator

5036 Views

17 replies

0 likes

  • 5036 Views
  • 17 replies
  • 0 likes