Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137954 Views
  • 503 replies
  • 108 likes
  • 137954 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96921 Views
  • 19 replies
  • 38 likes
  • 96921 Views
  • 19 replies
  • 38 likes

Premium member - NO repeat playlist on my Apple iPad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jvc stereo no control with app

PlanPremiumCountry SwedenDeviceiPhone 8Operating SystemiOS 11.4.1 My Question or Issue When I plug in the USB cable to the phone on my JVC kd-x352bt, the stereo automatically changes the source to the Spotify app. I can’t change the song or playlist ...

  • Casual Listener
  • Plan Premium Country  Sweden Device iPhone 8 Operating System iOS 11.4.1   My Question or Issue  When I plug in the USB cable to the phone on my JVC kd-x352bt, the stere...
  • akemmer
  • Music Fan
  • 6151 Views
  • 22 replies
  • 1 likes
  • 6151 Views
  • 22 replies
  • 1 likes

I don't want my daily mix affected by *everything* I play

I just started using Spotify on my iphone. I asked my kids which playlist to listen to, and they wanted to listen to Rock Anthems. After listening to said anthems for the hour commute home (all songs I've heard a million times), my Daily Mixes are af...

  • Casual Listener
  • I just started using Spotify on my iphone.  I asked my kids which playlist to listen to, and they wanted to listen to Rock Anthems.  After listening to said anthems for the hour commute hom...
  • Hand3
  • Regular
  • 3759 Views
  • 4 replies
  • 0 likes
  • 3759 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No sound while playing favourites

PlanPremiumCountryRussiaDeviceiPhone XSOperating SystemiOS 15.1My Question or IssueSome songs now cannot play any sound, however 1 week ago they played normally. They are not banned for any reasons and can be played normally on my laptop. Every time ...

  • Casual Listener
  • Plan Premium Country Russia Device iPhone XS Operating System iOS 15.1 My Question or Issue Some songs now cannot play any sound, however 1 week ago they played normally. They are not bann...
  • MafeG
  • Spotify Legend
  • 1105 Views
  • 3 replies
  • 0 likes
  • 1105 Views
  • 3 replies
  • 0 likes

Superuser Contribution Browse downloaded content by artist

PlanFree/PremiumCountry Device(iPhone 12) i just want to be able to browse all my downloaded content, by artist. I think this is a basic feature every music app should have. Spotfy had this a while back but for somereason it was taken out. Now there’...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 12)   i just want to be able to browse all my downloaded content, by artist. I think this is a basic feature every music app should have. S...
  • Eni
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution New features like lyrics, blends are not available

PlanPremiumCountryRussiaDevice IPhone 13Operating SystemiOS 15.3 I have the latest (updated) version of the app and I still can’t see lyrics texts and use blends. All my friends can use these features.I tried logging out, reinstalling the app, nothin...

  • Newbie
  • Plan Premium Country Russia Device  IPhone 13 Operating System iOS 15.3   I have the latest (updated) version of the app and I still can’t see lyrics texts and use blends. All my f...
  • Alex
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! DO SOMETHING ABOUT UNSTAR / REMOVE FROM PLAYLIST!!!!!!!!!!!!!!

FIRST, I USED STAR/UNSTAR ALL THE TIME SO THANKS FOR REMOVING THAT.IF I AM LISTENING TO A SHUFFLED PLAYLIST OF 8,000 SONGS ON MY IPHONE AND I HEAR ONE I DONT WANT, HOW AM I SUPPOSED TO CONVENIENTLY REMOVE IT FROM THE PLAYLIST SINCE YOU'VE REMOVED THA...

  • Music Fan
  • FIRST, I USED STAR/UNSTAR ALL THE TIME SO THANKS FOR REMOVING THAT. IF I AM LISTENING TO A SHUFFLED PLAYLIST OF 8,000 SONGS ON MY IPHONE AND I HEAR ONE I DONT WANT, HOW AM I SUPPOSED TO CONVENIENT...
  • jmv_colorado
  • Regular
  • 5131 Views
  • 14 replies
  • 16 likes
  • 5131 Views
  • 14 replies
  • 16 likes

Superuser Contribution Where do I find my downloaded songs?

I download playlists but Idk where my songs go. I know they’re in my playlist folder. But when I go to the songs folder I can’t find any of the downloaded songs..

  • Casual Listener
  • I download playlists but Idk where my songs go. I know they’re in my playlist folder. But when I go to the songs folder I can’t find any of the downloaded songs..
  • Doty48
  • Regular
  • 21274 Views
  • 7 replies
  • 1 likes
  • 21274 Views
  • 7 replies
  • 1 likes

Superuser Contribution Rewind 15s button jumps to the end of podcast

I'm having the problem that often, not always, when I want to rewind a podcast 15s or more by hitting the back 15s button once or more, the podcast jumps to the end. If the podcast is a 3+ hour Joe Rogan, finding the right spot again can be a real pa...

  • Newbie
  • I'm having the problem that often, not always, when I want to rewind a podcast 15s or more by hitting the back 15s button once or more, the podcast jumps to the end.   If the podcast is a 3+ h...
  • Eni
  • Moderator
  • 2010 Views
  • 2 replies
  • 2 likes
  • 2010 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  •   Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3   My Question or Issue I have just start using Spotify and I realise my interface in arti...
  • n0hero
  • Casual Listener
  • 24466 Views
  • 8 replies
  • 0 likes
  • 24466 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can not sort playlist on Ipad

PlanPremiumCountryusaDeviceIpadOperating System(iOS 10When I click on a playlist, on the Ipad, there is no way to sort the song order! Why can't I see the "title" "album" or "date added" tabs that are shown on desktop version? I have seen other post ...

  • Casual Listener
  • Plan Premium Country usa Device Ipad Operating System (iOS 10 When I click on a playlist, on the Ipad, there is no way to sort the song order! Why can't I see the "title" "album" or "date add...
  • Eni
  • Moderator
  • 2867 Views
  • 3 replies
  • 0 likes
  • 2867 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Play Queue number of songs is gone

Plan: Premium DeviceiPhone 8 PlusOperating SystemiOS 12 Hi,I remember that 2 years ago there was a number of songs remaining indicator in the play queue. It was really useful and comfortable to use. I’ve Attached a photo from 2018 iOS Spotify with th...

  • Regular
  •   Plan: Premium   Device iPhone 8 Plus Operating System iOS 12   Hi, I remember that 2 years ago there was a number of songs remaining indicator in the play queue. It was...
  • Alex
  • Spotify Legend
  • 783 Views
  • 4 replies
  • 0 likes
  • 783 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t open Spotify Links in Facebook app

PlanPremiumCountrySwedenDeviceiPhone XrOperating SystemiOS 15.1 (19B74)When I klick on a Spotifty link open.spotify.something (See attachment SafariError.jpg) in the Facebok app it opens Safari and gives an error "safari can't open the page because s...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone Xr Operating System iOS 15.1 (19B74) When I klick on a Spotifty link open.spotify.something (See attachment SafariError.jpg) in the Facebok app ...
  • Pickelhaupt
  • Newbie
  • 3482 Views
  • 2 replies
  • 0 likes
  • 3482 Views
  • 2 replies
  • 0 likes

No lyrics on iPhone 12 pro

PlanPremiumCountryGermanyDeviceiPhone 12 proOperating SystemiOS 15.2.1Spotify 8.6.98.1447 My Question or IssueApparently everyone in germany, including my husband and my sons got the lyrics with the app -Expect me. How do I fix this ?

  • Newbie
  • Plan Premium Country Germany Device iPhone 12 pro Operating System iOS 15.2.1 Spotify 8.6.98.1447   My Question or Issue Apparently everyone in germany, including my husband and my so...
  • MateusM
  • Spotify Star
  • 719 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error when playing yet great internet performance/no traffic blocked on firewall

Plan: Premium - Family PlanCountry: United StatesDevice: (multiple) iPhone 13 Pro, iPhone 12, Sonos, Macbook Air 2021Operating System (iOS 15, macOS Monterey) My Question or Issue:In the last few days, I have been unable to use Spotify on any of my d...

  • Regular
  • Plan: Premium - Family Plan Country: United States Device: (multiple) iPhone 13 Pro, iPhone 12, Sonos, Macbook Air 2021 Operating System (iOS 15, macOS Monterey)   My Qu...
  • Elena
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete Cache button (iOS) has no apparent effect

Plan Premium/familyFree/PremiumCountry USA Device iPhone 6s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 12.4.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGo to the Settings->Storage page and click on the "De...

  • Visitor
  • Plan Premium/family Free/Premium Country USA   Device iPhone 6s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 12.4.1 (iOS 10, Android Oreo, Windows 10,etc....
  • Kiril
  • Moderator
  • 5283 Views
  • 2 replies
  • 1 likes
  • 5283 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution (APPLE TV!) Spotify Streaming Mutes at the End of Songs

Hi, y'all! I'm based in the US. I have a Premium Spotify Duo plan. I have an iPhone XR and my Apple TV I'm having a minor problem when I'm streaming Spotify through my Apple TV or through my iPhone's Airplay. This has just started happening; never ha...

  • Casual Listener
  • Hi, y'all!    I'm based in the US. I have a Premium Spotify Duo plan. I have an iPhone XR and my Apple TV    I'm having a minor problem when I'm streaming Spotify through my A...
  • Jeremy
  • Spotify Legend
  • 1234 Views
  • 5 replies
  • 0 likes
  • 1234 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lyrics

PlanPremiumCountryMalawiDeviceRedmi note 10 Pro MaxOperating SystemAndroid 11 My Question or IssueI can't accessy lyrics using the mobile app, I even uninstalled the app and reinstalled the app but wasn't successful, went as far as factory wiping my ...

  • Visitor
  •   Plan Premium Country Malawi Device Redmi note 10 Pro Max Operating System Android 11   My Question or Issue I can't accessy lyrics using the mobile app, I even uninstalled the ...
  • Jeremy
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takeover module with broken link

Hello Spotify! I’ve been noticing this « Takeover » module for quite some time. Keeps appearing once in a while and it seems to be a broken link. Tried a clean install but no change. That modules appears randomly then disapears. Any idea? iOS 15.2iPh...

2C51FDB9-A248-4D76-BBFC-EDACB18B1B48.jpeg
  • Composer
  • Hello Spotify!   I’ve been noticing this « Takeover » module for quite some time. Keeps appearing once in a while and it seems to be a broken link.   Tried a clean install but...
  • yoonnel
  • Composer
  • 1017 Views
  • 5 replies
  • 0 likes
  • 1017 Views
  • 5 replies
  • 0 likes