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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35445 Views
  • 14 replies
  • 36 likes
  • 35445 Views
  • 14 replies
  • 36 likes

Superuser Contribution Daily Mixes on iPhone randomly disappear

PlanPremiumCountryUSADeviceiPhone 8+Operating SystemiOS 14.4.2 My Question or Issuei love the Daily Mixes and i use all 6 often. but lately, they have been disappearing. sometimes i can only see 2 or 3 of them on the Home screen of the Spotify app. s...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8+ Operating System iOS 14.4.2   My Question or Issue i love the Daily Mixes and i use all 6 often.  but lately, they have been disappearing...
  • MafeG
  • Spotify Legend
  • 747 Views
  • 3 replies
  • 0 likes
  • 747 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Developer] Please enable saving of libraries to account before reinstalling the app

My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help.Support tells me to reinstall the app, but admits I would lose my music libraries, which I would have ...

  • Visitor
  • My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help. Support tells me to reinstall the app, but admits...
  • Novy
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • Developer
    iOS
  • 266 Views
  • 1 replies
  • 0 likes

[iOS][Other] spotify crashing then starting the song from the beggining

when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.

  • Visitor
  • when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.
  • 252 Views
  • 0 replies
  • 1 likes
  • iOS
    Other
  • 252 Views
  • 0 replies
  • 1 likes

Superuser Contribution Getting Spotify/Parcast into my podcast player

PlanPremiumCountryAustralia DeviceiPad Pro 12.9 (2nd generation)Operating SystemiPadOS 14.7.1 My Question or IssueI would like to subscribe to a number of podcasts that have recently moved host to Parcast. But I do not want to listen to them using th...

  • Regular
  • Plan Premium Country Australia   Device iPad Pro 12.9 (2nd generation) Operating System iPadOS 14.7.1   My Question or Issue I would like to subscribe to a number of podcasts tha...
  • sasilk
  • Regular
  • 479 Views
  • 4 replies
  • 0 likes
  • podcast
  • 479 Views
  • 4 replies
  • 0 likes

Superuser Contribution Apple Watch Can’t Control Spotify Connect Device’s Volume

PlanPremiumCountryUSADeviceWatch series 6Operating Systemwatchos 7 My Question or IssueWhen listening to music through a device being controlled by spotify connect, my apple watch can pause, play, skip and select a different album. But when i turn th...

  • Music Fan
  • Plan Premium Country USA Device Watch series 6 Operating System watchos 7   My Question or Issue When listening to music through a device being controlled by spotify connect, my apple ...
  • alferz
  • Music Fan
  • 1701 Views
  • 2 replies
  • 0 likes
  • 1701 Views
  • 2 replies
  • 0 likes

Superuser Contribution New mini-player interface on iOS doesnt’exist

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueThe new spotify mini-player interface on my iphone doesn’t appear. My brother (with a oneplus nord) already have this feature by weeks.Today, i logged in o...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0   My Question or Issue The new spotify mini-player interface on my iphone doesn’t appear. My brother (...
  • CarlosE
  • Moderator
  • 1065 Views
  • 3 replies
  • 0 likes
  • 1065 Views
  • 3 replies
  • 0 likes

[iOS] App crashes when unliking a playlist whilst it is downloading

PlanPremiumCountryUKDeviceiPhone 12 ProOperating SystemiOS 14.6App Version8.6.48.1180 My Question or IssueSteps to reproduce:like a playlist, press download, then unlike the playlist whilst it is still downloading.Hard crashes the app.

  • Casual Listener
  • Plan Premium Country UK Device iPhone 12 Pro Operating System iOS 14.6 App Version 8.6.48.1180   My Question or Issue Steps to reproduce: like a playlist, press download, then unlik...
  • Billy-J
  • Spotify Star
  • 658 Views
  • 7 replies
  • 0 likes
  • 658 Views
  • 7 replies
  • 0 likes

Superuser Contribution Podcasts on iPad app

PlanPremiumCountryUSADeviceiPad Pro, 12.5 inchesOperating SystemiOS My Question or IssueI enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blue dot next to the show title, indicating a new episode. However when I nav...

  • Casual Listener
  • Plan Premium Country USA Device iPad Pro, 12.5 inches Operating System iOS  My Question or Issue I enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blu...
  • MafeG
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • Podcasts
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some links/buttons are unresponsive while AirPods are connected

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 14 My Question or Issue When I click certain links and buttons in the Spotify app, nothing happens.These links/buttons include: Remove download (both the text link and the icon), Change Image (to set...

  • Casual Listener
  • Plan Premium Device iPhone SE 2020 Operating System iOS 14   My Question or Issue   When I click certain links and buttons in the Spotify app, nothing happens. These links/buttons...
  • MafeG
  • Spotify Legend
  • 653 Views
  • 3 replies
  • 1 likes
  • AirPods
    broken
    bug
    change image
    iOS
    pin playlist
    remove download
    unresponsive
  • 653 Views
  • 3 replies
  • 1 likes

Changing Volume of Spotify playing on iPad from my iPhone

Does Spotify plan to add the ability to control Volume from a different Device connected on the same network? For instance I often use my iPad to play music via my Bluetooth Speakers. I'm able to log into this same Spotify Account from my iPhone and ...

  • Visitor
  • Does Spotify plan to add the ability to control Volume from a different Device connected on the same network?     For instance I often use my iPad to play music via my Bluetooth Spea...
  • MateusM
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] randomly exits out of app and music stops

I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This happens all the time and is really inconvenient.

  • Visitor
  • I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This ...
  • Eni
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • iOS
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove songs once added to your artist’s library

Hi. How can we remove songs that once we added to an artist’s library and we don’t want them there anymore? I used to add the entire albums of some artists by the time they were launched just to listen offline and then select the songs I woul leave i...

  • Visitor
  • Hi.   How can we remove songs that once we added to an artist’s library and we don’t want them there anymore?   I used to add the entire albums of some artists by the time they were lau...
  • Novy
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Downloading single tracks on premium - no way; podcasts, playlists, radios - with no problem

Well, im on 3-month free trial, im using iPhone with latest iOS, have only 3 devices connected (out of 5 possible). Have some music already downloaded from my PC (but its well below 3000 tracks, 780 tops)When i open the menu for single track I want t...

  • Newbie
  • Well, im on 3-month free trial, im using iPhone with latest iOS, have only 3 devices connected (out of 5 possible). Have some music already downloaded from my PC (but its well below 3000 tracks, 780 ...
  • MateusM
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play after 10 second mark or not at all

I have an iPhone X that is up to date with the latest software, I have Spotify premium and the app version I have is 8.6.48.1180My issue is every song I play stops playing at the 9, 10, 11 second mark and then no other songs play at all. I have check...

  • Casual Listener
  • I have an iPhone X that is up to date with the latest software, I have Spotify premium and the app version I have is 8.6.48.1180 My issue is every song I play stops playing at the 9, 10, 11 s...
  • Jeremy
  • Spotify Legend
  • 475 Views
  • 4 replies
  • 1 likes
  • 475 Views
  • 4 replies
  • 1 likes

Superuser Contribution Track Thirteen Grayed Out

Hey folks, a really bizarre problem to report. I have found that any album or playlist with exactly thirteen tracks will have the thirteenth track grayed out on MacOS but not Windows. For example, if I look at Joseph Spence - Encore on the Spotify ap...

  • Music Fan
  • Hey folks, a really bizarre problem to report.  I have found that any album or playlist with exactly thirteen tracks will have the thirteenth track grayed out on MacOS but not Windows. For examp...
  • Jeremy
  • Spotify Legend
  • 348 Views
  • 2 replies
  • 1 likes
  • 348 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Connect stuck on connecting

PlanPremiumCountryAU/US (US account living in AU)DeviceApple Watch I was able to download songs to my Apple Watch with my phone next to me and through wifi. I connected a bluetooth speaker to my Apple Watch. I was able to play the dowloaded songs on ...

  • Newbie
  • Plan Premium Country AU/US (US account living in AU) Device Apple Watch   I was able to download songs to my Apple Watch with my phone next to me and through wifi. I connected a bluetooth...
  • Alex
  • Spotify Legend
  • 2142 Views
  • 1 replies
  • 0 likes
  • 2142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Караоке в Spotify

Hello Spotify developers! When there will be a karaoke mode, how in Apple Music?The karaoke not only allows to repeat favourite songs, and also to learn the correct pronunciation of a foreign language.

  • Casual Listener
  • Hello Spotify developers!   When there will be a karaoke mode, how in Apple Music? The karaoke not only allows to repeat favourite songs, and also to learn the correct pronunciation of a fore...
  • Alex
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot access all playlists when streaming from Apple Watch with cellular

PlanPremiumCountryDenmarkDeviceApple Watch Series 6 with cellularOperating System(watchOS 7.6) My Question or IssueWhen I go out for a run without my phone and listen to music via Spotify on my Apple Watch (which has a cellular connection), I can onl...

  • Casual Listener
  • Plan Premium Country Denmark Device Apple Watch Series 6 with cellular Operating System (watchOS 7.6)   My Question or Issue When I go out for a run without my phone and listen to musi...
  • Eni
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Thoughts on Three Dots Button

Today it's a trend to put all functions under three dots button (…), but this also means there should be easy access for it. On contrary, Spotify puts it on the top of the screen. Nowadays devices have screens near 6 inches or even larger. With these...

  • Roadie
  • Today it's a trend to put all functions under three dots button (…), but this also means there should be easy access for it. On contrary, Spotify puts it on the top of the screen. Nowadays devices ha...
  • Onewave
  • Roadie
  • 677 Views
  • 3 replies
  • 1 likes
  • 677 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music Randomly Stopping on Google Home (Casting from iOS)

PlanPremium CountryUnited States Device(iPhone 12 Pro) Operating System(iOS 14.6) My Question or IssueOver the last few weeks, I have been experiencing a severe upswing in issues with my Google Home devices randomly pausing/stopping playback. This ha...

  • Music Fan
  • Plan Premium   Country United States   Device (iPhone 12 Pro)   Operating System (iOS 14.6)   My Question or Issue Over the last few weeks, I have been experiencing a...
  • Eni
  • Moderator
  • 1735 Views
  • 11 replies
  • 3 likes
  • Google Home
  • 1735 Views
  • 11 replies
  • 3 likes