Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
36497 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
101774 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
430537 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
298615 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryFranceDevice(iPhone 11 / Same thing after total reboot of the device . Operating SystemiOS 15.3.1 My Question or IssueWhen I want to hear the play list New Music Friday France, generally after each song the music stops. I tried to d...
Plan Premium Country France Device (iPhone 11 / Same thing after total reboot of the device . Operating System iOS 15.3.1 My Question or Issue When I want to hear the play list...
Spotify Legend
385 Views
1 replies
0 likes
When in airplane mode regularly downloaded content in particular, podcasts will not load or play
When in airplane mode regularly downloaded content in particular, podcasts will not load or play
Spotify Legend
710 Views
1 replies
1 likes
PlanPremiumCountry Device(iPhone 12, Windows Desktop)Operating System(iOS 15, Windows 10) My Question or IssueHi to anyone reading this, I couldn't for the life of me find how to make this post. Anyways, my problem has to do with syncing the local fi...
Plan Premium Country Device (iPhone 12, Windows Desktop) Operating System (iOS 15, Windows 10) My Question or Issue Hi to anyone reading this, I couldn't for the life ...
Spotify Legend
538 Views
3 replies
0 likes
PlanPremiumCountryAustralia Device(iPhone 11)Operating System(iOS 15) I went on my spotify today and all my playlists but for one were gone. I have not deleted or edited any of them and have been listening to my liked songs for a while. How can I get...
Plan Premium Country Australia Device (iPhone 11) Operating System (iOS 15) I went on my spotify today and all my playlists but for one were gone. I have not deleted or edited a...
Casual Listener
651 Views
2 replies
0 likes
Plan: PremiumCountry: USA Device: iPhone 11 Pro MaxOperating System: iOS 10 My Question or IssueI want to create a new music group since I’ve added a new Echo speaker. However, the new group would not show up in the Spotify app. Reading some of the s...
Plan: Premium Country: USA Device: iPhone 11 Pro Max Operating System: iOS 10 My Question or Issue I want to create a new music group since I’ve added a new Echo speake...
Newbie
27662 Views
26 replies
13 likes
When i close Spotify on my iphone, a couple of minutes it connects to my laptop Spotify which is always playing on full volume which changes my phone volume to full blast when going on other applications, this is getting annoying now as when i try to...
When i close Spotify on my iphone, a couple of minutes it connects to my laptop Spotify which is always playing on full volume which changes my phone volume to full blast when going on other applicat...
Community Legend
638 Views
1 replies
0 likes
Spotify homepage offers little on how to's. Where can I find detailed, step by step instructions to use Spotify before I upgrade?
Spotify homepage offers little on how to's. Where can I find detailed, step by step instructions to use Spotify before I upgrade?
Community Legend
341 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) MyI have a premium account but Spotify on my iPad has seized up
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My I have a premium account ...
Spotify Legend
309 Views
1 replies
0 likes
I accidentally unliked some songs, and i need to restore them to an specific date
I accidentally unliked some songs, and i need to restore them to an specific date
Spotify Legend
683 Views
1 replies
0 likes
Need to change my billing
Need to change my billing
Moderator
307 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryHave a brand new IPhone Pro Max 13 & and an Ipad pro 11 and can’t get the free 30” to engage no matter what I...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Have a brand new IPhone Pro Max 13 & and an I...
Regular
1248 Views
10 replies
0 likes
After linking iPhone with tv the timestamp resets back to last time a hard close of the iOS app is done.If the app is opened without doing a hard close is skips back to the timestamp when the last hard close of the app was doen.It looks like linking ...
After linking iPhone with tv the timestamp resets back to last time a hard close of the iOS app is done. If the app is opened without doing a hard close is skips back to the timestamp when the last ...
Moderator
406 Views
1 replies
0 likes
Hey,I am using iPhone 13 Pro Max - updated to the last iOS version and latest Spotify version available.I'm trying to download the tracks from my Local Files playlist,I verified that its only MP3, no DRM,I am using the same WiFi and Spotify isn't blo...
Hey, I am using iPhone 13 Pro Max - updated to the last iOS version and latest Spotify version available. I'm trying to download the tracks from my Local Files playlist, I verified that its only...
Casual Listener
1059 Views
2 replies
1 likes
I am unable to add a song to a playlist on my iPhone X. song: in water by bay ledgesplaylist: 2022Plan premiumFree/PremiumCountry USA DeviceiPhone XOperating SystemiOSspotify version: 8.7.21.1728 My Question or Issuei am unable to add a song to a pla...
I am unable to add a song to a playlist on my iPhone X. song: in water by bay ledges playlist: 2022 Plan premium Free/Premium Country USA Device iPhone X Operating System ...
Spotify Legend
845 Views
1 replies
0 likes
It's fine on the rest of my devices except my phone (iPhone XR) I've tried reinstalling the app but nothing works.
It's fine on the rest of my devices except my phone (iPhone XR) I've tried reinstalling the app but nothing works.
Spotify Legend
536 Views
1 replies
0 likes
Hello there, I have noticed that Spotify updated their mobile and desktop homescreen shelves in 2021. Thinking it was a beta feature, I didn't think anything of my desktop or mobile devices not receiving the update, but it's been about a year since t...
Hello there, I have noticed that Spotify updated their mobile and desktop homescreen shelves in 2021. Thinking it was a beta feature, I didn't think anything of my desktop or mobile devices not recei...
Moderator
4054 Views
1 replies
0 likes
Já tentei várias formas desativo o modo aleatório mas n passa as músicas na sequência
Já tentei várias formas desativo o modo aleatório mas n passa as músicas na sequência
Not applicable
329 Views
1 replies
0 likes
I have 3 months free premium subscription on my iOS device,but I can’t find any option for download songs for listening offline
I have 3 months free premium subscription on my iOS device,but I can’t find any option for download songs for listening offline
Not applicable
529 Views
1 replies
0 likes
i cant download music to hear it offlline., says that i need to delete all downloads of other devices
i cant download music to hear it offlline., says that i need to delete all downloads of other devices
Spotify Legend
685 Views
3 replies
0 likes
Spotify is not playing correctly. When I launch the music is not playing at all. I have to go back and forth hoping one song will be playing. What is happening? Even the downloaded songs are not playing anymore, either on wifi or when using data.
Spotify is not playing correctly. When I launch the music is not playing at all. I have to go back and forth hoping one song will be playing. What is happening? Even the downloaded songs are not play...
Moderator
393 Views
1 replies
0 likes
