Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70737 Views
  • 16 replies
  • 37 likes
  • 70737 Views
  • 16 replies
  • 37 likes

Superuser Contribution Spotify overheats, crashes, drains battery Iphone XR ios15

PlanPremiumCountry DeviceiPhone XROperating SystemiOS 15A few days ago I noticed my phone overheating. While on a run spotify crashed multiple times. The next day I noticed that everytime I was listening to spotify, regardless where I was, my phone w...

  • Newbie
  • Plan Premium Country   Device iPhone XR Operating System iOS 15 A few days ago I noticed my phone overheating. While on a run spotify crashed multiple times. The next day I noticed that ...
  • CarlosE
  • Moderator
  • 2188 Views
  • 7 replies
  • 5 likes
  • 2188 Views
  • 7 replies
  • 5 likes

Superuser Contribution Coupures

Bonjour, j'ai un iPhone 7 et un abonnement Family. Lorsque j'écoute de la musique elle se coupe toute seule au bout d'environ 1 minute. J'ai essayé de désinstaller l'application et de la réinstaller, de rallumer mon portable, de mettre à jour MAJ et ...

  • Visitor
  • Bonjour, j'ai un iPhone 7 et un abonnement Family. Lorsque j'écoute de la musique elle se coupe toute seule au bout d'environ 1 minute. J'ai essayé de désinstaller l'application et de la réinstaller,...
  • CarlosE
  • Moderator
  • 6712 Views
  • 3 replies
  • 2 likes
  • 6712 Views
  • 3 replies
  • 2 likes

Superuser Contribution Songs stopping after a minute and app refreshing

PlanPremiumCountryUnited Kingdom DeviceiPhone 11 Pro Operating SystemiOS 14.1 My Question or IssueWhen I leave the Spotify app, whatever song I have on stops playing after about a minute and the app automatically refreshes. I’ve deleted the tab, logg...

  • Visitor
  • Plan Premium Country United Kingdom  Device iPhone 11 Pro  Operating System iOS 14.1   My Question or Issue When I leave the Spotify app, whatever song I have on stops playin...
  • CoSmoZ_swe
  • Casual Listener
  • 4175 Views
  • 7 replies
  • 9 likes
  • 4175 Views
  • 7 replies
  • 9 likes

Solved!!Superuser Contribution Real Time Lyrics in America.

PlanPremiumCountryUSA Device(iPhone 11 Pro Max)Operating System(iOS 14) My Question or Issue Just wanted to bring it up that we still don’t have real time lyrics. I want to get their attention because we should have it by now. Does anyone have any so...

  • Newbie
  • Plan Premium Country USA   Device (iPhone 11 Pro Max) Operating System (iOS 14)   My Question or Issue   Just wanted to bring it up that we still don’t have real time lyric...
  • Novy
  • Moderator
  • 4486 Views
  • 3 replies
  • 38 likes
  • 4486 Views
  • 3 replies
  • 38 likes

Solved!!Superuser Contribution Is the Lyrics feature available in the desktop app?

I use to have the lyrics in my iphone everytime i play my songs. I recently installed the Spotify app in my laptop and when I use it, I don't see the lyrics anymore when I play my songs.

  • Music Fan
  • I use to have the lyrics in my iphone everytime i play my songs. I recently installed the Spotify app in my laptop and when I use it, I don't see the lyrics anymore when I play my songs.
  • Novy
  • Moderator
  • 539264 Views
  • 16 replies
  • 107 likes
  • 539264 Views
  • 16 replies
  • 107 likes

Auto off

Hello, I have a problem on my iphone with 15.1 ios . Spotify turns itself off after a short time. I have the last update. Thanks for your help

  • Newbie
  • Hello, I have a problem on my iphone with 15.1 ios . Spotify turns itself off after a short time. I have the last update. Thanks for your help
  • RobertoEsposito
  • Newbie
  • 413 Views
  • 2 replies
  • 2 likes
  • 413 Views
  • 2 replies
  • 2 likes

Superuser Contribution [iOS][Developer] Ability to sort playlist songs in Custom order on iphone

I spend alot of time sorting songs in my playlists using the "Cutsom order" filter on my PC desktop app but on my iphone 13 there's no Custom order option. The only available options are to sort by: Title, Artist, Album or Recently added. That's so u...

  • Visitor
  • I spend alot of time sorting songs in my playlists using the "Cutsom order" filter on my PC desktop app but on my iphone 13 there's no Custom order option. The only available options are to sort by: ...
  • MafeG
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Developer
    iOS
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Artist name on songs

On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the second artist and be taken to their page, not the fi...

  • Regular
  • On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the s...
  • CarlosE
  • Moderator
  • 701 Views
  • 6 replies
  • 2 likes
  • iOS
    Other
  • 701 Views
  • 6 replies
  • 2 likes

Superuser Contribution My iPhone can't play the song from local files

Songs I download on websites , can played on my laptop but can't played on my phone , I tried to reinstall it 、update it 、shut down the phone and laptop , but non of them work , these songs just keep appear on my playlist but when I press the play bu...

  • Casual Listener
  • Songs I download on websites , can played on my laptop but can't played on my phone , I tried to reinstall it 、update it 、shut down the phone and laptop , but non of them work , these songs just...
  • CarlosE
  • Moderator
  • 678 Views
  • 5 replies
  • 0 likes
  • local files
  • 678 Views
  • 5 replies
  • 0 likes

Superuser Contribution iOS - set music widget default to spotify

Hi, one thing that has bugged me for years is that the music widget in control centre only activates after spotify has been opened through other means first. Is there a way to set the music widget default app to Spotify? Right now when you press the ...

  • Newbie
  • Hi,    one thing that has bugged me for years is that the music widget in control centre only activates after spotify has been opened through other means first.   Is there a way to...
  • Charlesm08
  • Newbie
  • 4004 Views
  • 2 replies
  • 0 likes
  • 4004 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error occurred when directing from instagram story

Plan - PremiumCountry - USADevice - iPhone 13 ProOperating System - iOS 15My Question or IssueShared a link from Spotify to Instagram story but some of my friends (including myself) ran into error message when clicking “Playing on Spotify” from the s...

  • Newbie
  • Plan - Premium Country - USA Device - iPhone 13 Pro Operating System - iOS 15 My Question or Issue Shared a link from Spotify to Instagram story but some of my friends (including myself) ran i...
  • Jeremy
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Spotify not connecting over cellular

PlanPremiumCountryUSDeviceiPhone 8 plusOperating SystemiOS 11.4.1 My Question or Issue For about a week now my Spotify shows "Connecting..." At the bottom of the app whenever I am not connected to a wifi network. I have restarted my phone, deleted th...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 plus Operating System iOS 11.4.1   My Question or Issue  For about a week now my Spotify shows "Connecting..." At the bottom of the app whe...
  • Saki咲
  • Newbie
  • 12798 Views
  • 13 replies
  • 1 likes
  • 12798 Views
  • 13 replies
  • 1 likes

Superuser Contribution Log in problem

PlanPremiumCountryUKDevice(iPhone 7)Operating System(iOS 10.) My Question or IssueI able to log in via my computer but the app on my iPhone is not allowing me to log in. I have uninstalled and reinstalled the app, restarted my phone, etc but it is st...

  • Newbie
  • Plan Premium Country UK Device (iPhone 7) Operating System (iOS 10.)   My Question or Issue I  able to log in via my computer but the app on my iPhone is not allowing me to log in...
  • CarlosE
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in iPhone 13 pro

 PlanPremiumCountryUkDevice(iPhone 13 pro Operating System(iOS 11) My Question or IssueI am trying to set up Spotify on my new iPhone however the app won’t log in via any of the available methods. I have uninstalled and reinstalled and tried the clea...

05D0B199-4753-42F7-8454-F101512FB6FA.png
  • Newbie
  •   Plan Premium Country Uk Device (iPhone 13 pro  Operating System (iOS 11)   My Question or Issue I am trying to set up Spotify on my new iPhone however the app won’t log in via ...
  • MafeG
  • Spotify Legend
  • 658 Views
  • 1 replies
  • 1 likes
  • 658 Views
  • 1 replies
  • 1 likes

Superuser Contribution [iOS][Other] Make the queue function work properly and consistently

Queue option is something i use daily. it is so frustrating when i start a queue and it doesn’t keep the songs in order when i choose them or they don’t add to the queue at all. please fix this issue.

  • Visitor
  • Queue option is something i use daily. it is so frustrating when i start a queue and it doesn’t keep the songs in order when i choose them or they don’t add to the queue at all. please fix this issue.
  • MafeG
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New challenges adding a song to a playlist (iOS)

In the latest updates it has become harder and harder to add a song to a playlist. I have more then 250 playslist. I ordered them alphabetically.- in the normal list my playslist are ordered alphabetically (by hand = custom order) but when I want to ...

  • Regular
  • In the latest updates it has become harder and harder to add a song to a playlist. I have more then 250 playslist. I ordered them alphabetically. - in the normal list my playslist are ordered alphab...
  • Chrizzzly
  • Regular
  • 1564 Views
  • 6 replies
  • 1 likes
  • iOS
  • 1564 Views
  • 6 replies
  • 1 likes

Enhance Feature

Plan: Premium DUOCountry: US Device: iPhone 12Operating System: latest iOS My partner and I are under the same plan. He has the enhance feature- I do not. I can't figure out who to talk to get an answer or get this resolved. How do I get the enhance ...

  • Newbie
  •   Plan: Premium DUO Country: US   Device: iPhone 12 Operating System: latest iOS   My partner and I are under the same plan. He has the enhance feature- I do not. I can't...
  • 639 Views
  • 0 replies
  • 1 likes
  • enhance
  • 639 Views
  • 0 replies
  • 1 likes

Superuser Contribution local files don’t show up on my iphone

hello, i’ve tried everything and i can’t get my local files to show up on my iphone. i’ve restarted my computer & my phone, i’ve cleared my spotify cache, made sure both devices are up to date and running on the latest version of spotify! i’ve turned...

  • Casual Listener
  • hello, i’ve tried everything and i can’t get my local files to show up on my iphone. i’ve restarted my computer & my phone, i’ve cleared my spotify cache, made sure both devices are up to date an...
  • luyerka
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Superuser Contribution Listening History does NOT show individual tracks, how to fix?

Premium account, USA. iPhone 11, latest iOS 15. When I go to the Listening History, it shows links to random playlists and a few songs but this does not reflect all of the songs that I listened to yesterday. More than 95% is missing — it shows 7 song...

  • Casual Listener
  • Premium account, USA. iPhone 11, latest iOS 15.   When I go to the Listening History, it shows links to random playlists and a few songs but this does not reflect all of the songs that I liste...
  • Jeremy
  • Spotify Legend
  • 2113 Views
  • 2 replies
  • 2 likes
  • 2113 Views
  • 2 replies
  • 2 likes

Local Files won't play on iPhone app.

Just got a new iPhone 12 (had an iPhone 8+ before). For some reason, any tracks in my local files will NOT play on the Spotify app. They synced & played just fine on my iPhone 8+. All tracks play just fine on my PC. On the iPhone app, It looks like t...

  • Casual Listener
  • Just got a new iPhone 12 (had an iPhone 8+ before). For some reason, any tracks in my local files will NOT play on the Spotify app. They synced & played just fine on my iPhone 8+. All tracks...
  • 195 Views
  • 0 replies
  • 1 likes
  • 195 Views
  • 0 replies
  • 1 likes