Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
I just updated both my phone to iOS 15.1 and my Watch to WatchOS 8.1.It seems like there's a new feature when you're on a run where the phone/watch reads out your distance/pace every KM to your headphones. However, when I'm listening to music with Sp...
User: PremiumCountry: FinlandDevice: iPhone XsOS: iOS 15.1I am frustrated that I cannot select the songs in some of my playlists because there is only "shuffle play" available.Although once I press play, I can turn off the shuffle button in the "now ...
PlanFreeCountrySwedenDeviceaiPhone 11My Question or Issue I am able to use Alexa voice command in my Echo Dot to listen to Spotify. But when I am listening on my iphone and want to switch device in the Spotify app to EchoDot, the select a device show...
PlanPremiumCountrySingaporeDeviceiphone 13 pro maxOperating Systemios 15.1.1 My Question or IssueIve imported my local files onto my laptop, added them to a playlist and am able to listen to the songs on my laptop. However, when i use my iphone to tr...
PlanPremiumCountryUnited StateDeviceiPhone 12 Pro, Apple Watch 6Operating SystemiOS 15.1.1, Watch version 8.3 My Question or IssueI cannot see any of my library content on the Apple Watch. Under every category in My Library I see "Loading..." except ...
PremiumGermany DeviceiPhone 13 ProOperating SystemiOS 15 My Question or IssuePlaylist title font is incorrect when the playlist title starts with an emoji, see screenshot
PlanPremiumCountryUKDeviceGoogle Pixel 3aOperating SystemAndroid My Question or IssueWhen in "Liked Songs" with a theme selected (i.e. from the options above the songs list) I can no longer select specific tracks to play. Some work, some don't - seem...
PlanPremium CountryUS DeviceIPhone12 Operating SystemiOS - current My Question or IssueI have 4 Echo devices which I’ve never been able to get to fully work with Spotify. Recently I told each one of them “connect to Spotify” and now I can see them in...
Big big win for music today.. It seems like after many people told spotify that having random as the default album playing mode was disgusting, it took Adèle telling them to make them change this awful "feature". https://edition.cnn.com/2021/11/21/en...
PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 13.3.1 My Question or IssueI am an avid user of Local Files. I've been using them for over a year, a few bugs here and there but nothing I haven't solved or worked around. However, this is a new ...
I have lot of albums and I want to download all of them to my apple watch. But for now I need to open every album and select "download to apple watch". It's really inconvenient. Other option - create playlist with all albums from my mac and download ...
when evaluating a podcast under iOS with an iPhone SE, the button is so reduced it can disappear. The evaluation then cannot be submitted.
i cant play anything can someone please help. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
My issue is that frequently the wrong song plays. For example, I have noticed this with three songs; Island by Winner, Missing You by 2NE1, and Fantastic Baby by BigBang. Each time, instead of the Korean version of the song playing, the Japanese vers...
I've been signed up with this service for gods know how long, now, and it astounds me how completely incapable your programmers are of making a Shuffle function that actually works (and let's not get into the futility of thumbs-up or thumbs-down).For...
PlanPremiumCountryUSDeviceiPhone 11 ProOperating SystemiOSMy Question or IssueI’ve noticed what I think is a UI scaling issue on iOS. I don’t know what version of the app it started on, but it’s a recent bug and is still there on the latest version. ...
Classical music is in many cases listened to on an Album basis. And it disrupts the experience if you start listening and suddenly something from your queue from the previous day gets put up next
PlanPremiumCountryUnited StatesDevice(iPhone 11)Operating System(iOS 15.1) My Question or IssueWhen you search on the Spotify app, the first result is slightly obscured by the ‘Shuffle Play’ button, specifically the three dots that reveal additional ...
On my iPhone XS (app version 8.6.84.1353) it doesn’t seem to be taking into account the notch at the top of the screen. Content frequently gets stuck at the top of the screen and cut off. Usability isn’t impacted too much but it doesn’t look great. S...
Please provide an option to toggle the display of lyrics on iOS devices. Currently a large colored bar appears at the bottom of the screen when the player window is full size, and when using split view on an iPad, the lyrics are automatically opened ...