Local files doesn’t work anymore (IPHONE)

[Jungo_06]

Plan

Premium

Device

iPhone 12 iOS 14.4.2

Hello, I recently changed my phone from an iPhone 11 to 12. And on my old phone I had the local files from my computer on a playlist and downloaded so they were working online and offline.

But now it can’t work on my new phone, the song is visible in the playlist and downloaded but when I want to play that song it just don’t do anything.

Could you help me make it work again?

Pleasure, Jungo  

[Jeremy]

Hi there @Jungo_06,

Thank you for reaching out here in the Community. We're happy to help.

To sync local files from one device to another, you must be actively logged in to both devices with Spotify open and on the same network

Can you double-check that you've followed all of the support site steps correctly.

It's also useful to double-check that you have connected both devices to the same Wi-Fi.

Another useful step in is to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

We'll keep an eye out for your reply.

Take care!