Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48283 Views
  • 15 replies
  • 36 likes
  • 48283 Views
  • 15 replies
  • 36 likes

Superuser Contribution Downloads are broken

PlanPremiumCountryU.S.Device(iPhone 12)Operating System(iOS 14) My Question or Issue Nothing is downloading on Spotify. None of my playlist are downloading or any albums. It says it's downloaded but it's not. I have deleted and reinstalled the app bu...

  • Newbie
  • Plan Premium Country U.S. Device (iPhone 12) Operating System (iOS 14)   My Question or Issue   Nothing is downloading on Spotify. None of my playlist are downloading or any albu...
  • Ivan
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accessibility

PlanPremiumCountryUSADevice(iPhone 11)Operating System(iOS 14.2)My Question or IssueHey, I'm not sure if this is the right place to do this, but Spotify should implement a feature that allows you to listen to a playlist without having to go into the ...

  • Newbie
  • Plan Premium Country USA Device (iPhone 11) Operating System (iOS 14.2) My Question or Issue Hey, I'm not sure if this is the right place to do this, but Spotify should implement a feature t...
  • Ivan
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing half way through and goes those random song/playlist

FamilyPremiumUS Iphone X Every time I play a song, half way through it cuts to another song from a random playlist. I can not remove this random playlist or the songs. And even those songs cut half way and go to another song. This is not happening on...

  • Regular
  • Family Premium US   Iphone X   Every time I play a song, half way through it cuts to another song from a random playlist.  I can not remove this random playlist or the songs.&nbs...
  • edicapacha
  • Regular
  • 3471 Views
  • 10 replies
  • 1 likes
  • 3471 Views
  • 10 replies
  • 1 likes

Superuser Contribution Battery draining and overheating

PlanPremiumCountry Device(iphone11)Operating System(ios 13.3.1) My Question or IssueAs title says. It been happening for a month now. I think it only happens when i’m offline. Has anyone else got this problem??

  • Music Fan
  • Plan Premium Country   Device (iphone11) Operating System (ios 13.3.1)   My Question or Issue As title says. It been happening for a month now. I think it only happens when i’m o...
  • Novy
  • Moderator
  • 740 Views
  • 11 replies
  • 0 likes
  • 740 Views
  • 11 replies
  • 0 likes

Yerel dosyalar iOS'ta görünmüyor

Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?

  • Regular
  • Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?
  • DDay88
  • Newbie
  • 4584 Views
  • 11 replies
  • 0 likes
  • 4584 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify seems to crash randomly

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueHello,So the Spotify app on my phone seems to have an issue that has popped up around a week or two ago. It usually occurs in offline mode. I would be listening to any son...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Operating System iOS 14.2   My Question or Issue Hello, So the Spotify app on my phone seems to have an issue that has popped up around a week ...
  • Ver
  • Spotify Legend
  • 1327 Views
  • 12 replies
  • 9 likes
  • 1327 Views
  • 12 replies
  • 9 likes

Superuser Contribution Earphones not playing

PlanPremiumCountryCanada iphone 7Operating System14.2My Question or IssueMy earphones are not working nothing wrong with the phone earphones and mic work on all other apps and phone calls take your phones out and music will play but then in music pau...

  • Visitor
  • Plan Premium Country Canada  iphone 7 Operating System 14.2 My Question or Issue My  earphones are not working nothing wrong with the phone  earphones and mic work on all other...
  • Ver
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skipping to random new song

PlanPremiumCountryUSA DeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueWhen I load up my queue of songs or I go into one of my playlists and hit play or shuffle play after about 30 to 45 seconds the song is skipped to a new song and new qu...

  • Newbie
  •   Plan Premium Country USA   Device iPhone 12 Operating System iOS 14.2   My Question or Issue When I load up my queue of songs or I go into one of my playlists and hit pla...
  • Novy
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.3 When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double checked and made sure repeat and shuffle are off. I’ve toggled autoplay off and...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 14.3   When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double check...
  • Novy
  • Moderator
  • 525 Views
  • 3 replies
  • 1 likes
  • 525 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music keeps pausing on mobile app

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 14.2Spotify Version8.5.86 For a couple weeks now my music on Spotify keeps pausing on its own. Obviously this is very annoying. I have tried absolutely everything that is being suggested in o...

  • Regular
  • Plan Premium Country Canada Device iPhone 11 Operating System iOS 14.2 Spotify Version 8.5.86   For a couple weeks now my music on Spotify keeps pausing on its own. Obviously this is ...
  • Eni
  • Moderator
  • 1006 Views
  • 9 replies
  • 2 likes
  • 1006 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution delete unseeable songs

hi I added some songs/podcasts to a playlist a while ago and the artist deleted the songs I think.so now I have 0 songs left in my playlist and it says that I have 19 tracks on it. even when I turn the ‘hide unplayable songs’ setting off... is there ...

  • Regular
  • hi    I added some songs/podcasts to a playlist a while ago and the artist deleted the songs I think. so now I have 0 songs left in my playlist and it says that I have 19 tracks on it. e...
  • Jeremy
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app crashing

PlanFree/PremiumCountryFranceDevice(iPhone SE 2020)Operating System(iOS 14.2)My Question or IssueHello,For 2 weeks the spotify application has been shutting down by itself for no reason on my iphone. I think it came from my phone but no because I jus...

  • Regular
  • Plan Free/Premium Country France Device (iPhone SE 2020) Operating System (iOS 14.2) My Question or Issue Hello, For 2 weeks the spotify application has been shutting down by itself for n...
  • Jeremy
  • Spotify Legend
  • 702 Views
  • 8 replies
  • 2 likes
  • 702 Views
  • 8 replies
  • 2 likes

Superuser Contribution Music pausing on iPad when switching apps

PlanPremiumCountryUSADeviceiPad (6th Generation)Operating SystemiPadOS 14.3 My Question or Issue the music pauses and skips when I switch from app to app. I had no problem on my iPhone.

  • Casual Listener
  • Plan Premium Country USA Device iPad (6th Generation) Operating System iPadOS 14.3   My Question or Issue   the music pauses and skips when I switch from app to app. I had no pro...
  • Jeremy
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution IPhone X Mute

Hi,I'm having problems with the app on my iPhone X : after I download a playlist, the iPhone X is muted : sound don't play anymore, no music, ... and the menus are also very slow. Turning the mute button on and off does not work. Resetting the phone ...

  • Casual Listener
  • Hi, I'm having problems with the app on my iPhone X : after I download a playlist, the iPhone X is muted : sound don't play anymore, no music, ... and the menus are also very slow. Turning the mute ...
  • Jeremy
  • Spotify Legend
  • 723 Views
  • 3 replies
  • 0 likes
  • 723 Views
  • 3 replies
  • 0 likes

Spotify randomly pauses

When I listen to Spotify when using the app called Ibispaint X to draw.. the music randomly pauses but when I listen to Spotify anywhere else it doesn’t pause at all.. I’m starting to get scared because I feel like I’m getting hacked or something.

  • Visitor
  • When I listen to Spotify when using the app called Ibispaint X to draw.. the music randomly pauses but when I listen to Spotify anywhere else it doesn’t pause at all.. I’m starting to get scared beca...
  • poptartfandom
  • Visitor
  • 6067 Views
  • 3 replies
  • 2 likes
  • 6067 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify Premium Mobile Not Working With Bluetooth

I recently purchased Spotify Premium, and I tried using it on the mobile app. My plan shows up as premium and I have the premium features, but when I connect my bluetooth earbuds to my phone, the spotify premium features (devices, group session, song...

bbg1.png htr1.png
  • Newbie
  • I recently purchased Spotify Premium, and I tried using it on the mobile app. My plan shows up as premium and I have the premium features, but when I connect my bluetooth earbuds to my phone, the spo...
  • Jeremy
  • Spotify Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view lyrics

PlanPremiumCountryUSADeviceiPhone 12, iPad, PCOperating SystemLatest IOS, Latest Win10 My Question or IssueI am unable to view the lyrics (my iPhone, iPad, or PC). I followed all of the tutorials as to where you click to turn on the lyrics at the bot...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12, iPad, PC Operating System Latest IOS, Latest Win10   My Question or Issue I am unable to view the lyrics (my iPhone, iPad, or PC). I followed...
  • Novy
  • Moderator
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Crackling/popping on bass notes

PlanPremiumCountry United StatesDeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or Issue On certain songs that have certain bass notes I hear a crackling or popping sound for a split second. It only happens on those notes. I love bass and so ...

  • Casual Listener
  • Plan Premium Country  United States Device iPhone XS Max Operating System iOS 12.1   My Question or Issue  On certain songs that have certain bass notes I hear a crackling or...
  • taranclan
  • Casual Listener
  • 3679 Views
  • 6 replies
  • 0 likes
  • 3679 Views
  • 6 replies
  • 0 likes

[iOS] Car View is Going to Kill Someone

I’m All Car View does is make a person take their eyes off the road even longer to push more buttons. If it hasn’t already, it will kill someone soon. You’ve put in place a thing that you think limits your liability when it actually increases it. Do ...

  • Visitor
  • I’m All Car View does is make a person take their eyes off the road even longer to push more buttons.   If it hasn’t already, it will kill someone soon.   You’ve put in place a thing th...
  • 286 Views
  • 0 replies
  • 0 likes
  • iOS
  • 286 Views
  • 0 replies
  • 0 likes