Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234098 Views

55 replies

13 likes

  • 234098 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157384 Views

507 replies

108 likes

  • 157384 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107912 Views

19 replies

38 likes

  • 107912 Views
  • 19 replies
  • 38 likes

Shortcuts

PlanPremiumCountryPolandDeviceiPhone 11 Operating SystemiOS 14.0.1Spotify Version8.5.80.1178 Please tell there's a way to update these shortcuts under "Good morning" text. Why there are only TWO shorcuts when it supposed to be more? It's stuck and no...

Visitor

Plan Premium Country Poland Device iPhone 11  Operating System iOS 14.0.1 Spotify Version 8.5.80.1178   Please tell there's a way to update these shortcuts under "Good morning" t...

Loxer

Community Legend

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution iphone download

PlanPremiumCountrySingaporeDeviceiPhone XOperating SystemiOS 14 My Question or IssueHow do I stop Spotify from constantly deleting my downloads on my iPhone? My only available connection is barely 1mbps so I have to download with my mobile data. Been...

Regular

Plan Premium Country Singapore Device iPhone X Operating System iOS 14   My Question or Issue How do I stop Spotify from constantly deleting my downloads on my iPhone? My only availabl...

Jeremy

Spotify Legend

3322 Views

5 replies

1 likes

  • 3322 Views
  • 5 replies
  • 1 likes

When l am listening on my iPad l can also see what is being played on my iPhone but not vice versa

PlanFreeCountryAustraliaDevice(iPhone 6 and iPad 8th Gen) Operating System(iOS 14.1.) My Question or IssueHellol don’t know if this is a Spotify or Apple problem But when using my iPad l can see what is being played on my iPhone. I can also pause and...

Visitor

Plan Free Country Australia Device (iPhone 6 and iPad 8th Gen)   Operating System (iOS 14.1.)   My Question or Issue Hello l don’t know if this is a Spotify or Apple problem&nbs...

Billy-J

Spotify Star

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

AirPlay Audio pausing/skipping during playback

I've had this issue for pretty much the whole year - when using Spotify to stream to either Bose Home Portable or Sonos Move music often skips & pauses briefly during playback. Initially I though the Bose HP was to blame so I returned it in exchange ...

Visitor

I've had this issue for pretty much the whole year - when using Spotify to stream to either Bose Home Portable or Sonos Move music often skips & pauses briefly during playback. Initially I though...

1013 Views

0 replies

3 likes

Airplay
Bose
  • 1013 Views
  • 0 replies
  • 3 likes

iOS 14.0.1 Widget Description Unicode Character Issues

PlanPremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 14.0.1 My Question or IssueWhen playing a playing a playlist, the description of the playlist is displayed on the widget, which is really nice. How every the characters displayed are no...

Casual Listener

Plan Premium Country United States Device iPhone X Operating System iOS 14.0.1   My Question or Issue When playing a playing a playlist, the description of the playlist is displayed on...

Billy-J

Spotify Star

1731 Views

4 replies

0 likes

  • 1731 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ui error margins and screen distortions

Not sure how to recreate this error. It was the first thing I saw today. I’m on iPhone X, my screen orientation was not locked. The app was idle in the background for a while. I “slid over” to open it. It seems like the app attempted to turn sideways...

Casual Listener

Not sure how to recreate this error. It was the first thing I saw today. I’m on iPhone X, my screen orientation was not locked. The app was idle in the background for a while. I “slid over” to open i...

Loxer

Community Legend

717 Views

2 replies

0 likes

  • 717 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot play downloaded music unless connected to wifi

Plan Family Free/Premium Premium Country. UK Device(iPad Pro 2018Operating System(iOS 13.7 My Question or IssueI download music and have selected option to play offline enabled.However for some stupid bizarre reason it forces me to connect to wifi fi...

Regular

Plan Family  Free/Premium  Premium  Country. UK   Device (iPad Pro 2018 Operating System (iOS 13.7   My Question or Issue I download music and have selected option ...

Eni

Moderator

920 Views

3 replies

1 likes

  • 920 Views
  • 3 replies
  • 1 likes

Spotify doesn't find devices on same network

Plan Family Free/Premium Premium Country. UK Device(iPad Pro 2018Operating System(iOS 13.7 My Question or IssueI have 2 wifi bands at home, 2.4 & 5 like most homes. My Spotify app only finds a couple of devices on band 5. If I switch to 2.4 network w...

Regular

Plan Family  Free/Premium  Premium  Country. UK   Device (iPad Pro 2018 Operating System (iOS 13.7   My Question or Issue I have 2 wifi bands at home, 2.4 & 5 l...

AeroZ

Composer

1317 Views

1 replies

0 likes

  • 1317 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't save a radio based on song (on iPhone)

PlanPremiumCountryAustraliaDeviceiPhone 6sOperating SystemiOS 14.0.1App Version8.5.80 My Question or IssueFor some reason, I can't save a radio based on a song when i'm on my iPhone (I can on desktop). If I look up an artist and go to their radio I c...

Music Fan

Plan Premium Country Australia Device iPhone 6s Operating System iOS 14.0.1 App Version 8.5.80   My Question or Issue For some reason, I can't save a radio based on a song when i'm o...

Ivan

Spotify Legend

877 Views

1 replies

0 likes

Radio
  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution “songs based on” feature gone

PlanPremium CountryPhilippines DeviceIphone 11Operating SystemiOS 14.0.1 My Question or IssueI just recently updated to ios14 and I noticed that the “songs based on” feature is gone. When I like a song and search it on spotify, I will play it. And us...

Visitor

Plan Premium   Country Philippines   Device Iphone 11 Operating System iOS 14.0.1   My Question or Issue I just recently updated to ios14 and I noticed that the “songs ba...

Mihail

Spotify Legend

670 Views

2 replies

0 likes

  • 670 Views
  • 2 replies
  • 0 likes

Solved!! Trouble accessing the iOS14 widget

Hi! I keep seeing articles about there finally being a Spotify iOS 14 widget!! That's super exciting!!However, I can't access this widget. My spotify app hasn't updated since October 10th, and there are no new updates available. I'm using iOS14 on an...

Casual Listener

Hi! I keep seeing articles about there finally being a Spotify iOS 14 widget!! That's super exciting!! However, I can't access this widget. My spotify app hasn't updated since October 10th, and ther...

Billy-J

Spotify Star

11084 Views

3 replies

0 likes

  • 11084 Views
  • 3 replies
  • 0 likes

Auto Connect

Im using an iPhone running iOS 14, with a premium account. I also use a Windows laptop with the same account. I usually have Spotify open on my laptop while using social media on my phone. The issue is that my phone auto connects to my laptop's Spoti...

Casual Listener

Im using an iPhone running iOS 14, with a premium account. I also use a Windows laptop with the same account.   I usually have Spotify open on my laptop while using social media on my phone. T...

Hubo

Community Legend

1145 Views

1 replies

0 likes

  • 1145 Views
  • 1 replies
  • 0 likes

All of my album downloads have been removed

PlanPremiumCountryBrazilDeviceiPhone 11Operating SystemiOS 14.0.1 My Question or Issue Today, when I first opened the app on my phone, everything was working fine and I had all my albums downloaded like always, but a few hours later, when I opened th...

Visitor

Plan Premium Country Brazil Device iPhone 11 Operating System iOS 14.0.1   My Question or Issue   Today, when I first opened the app on my phone, everything was working fine and ...

532 Views

0 replies

1 likes

  • 532 Views
  • 0 replies
  • 1 likes

Superuser Contribution Dark screen when using Apple TV to synch music to my Hi-Fi

After synchronizing my device (doesn‘t matter iPad or iPhone, iOS 13 or 14) to my Apple TV - because this one is connected with my Hi-Fi - Spotify is only be displayed at the TV screen, the iPad or iPhone screen is dark. Even by ending synchronizatio...

Visitor

After synchronizing my device (doesn‘t matter iPad or iPhone, iOS 13 or 14) to my Apple TV - because this one is connected with my Hi-Fi - Spotify is only be displayed at the TV screen, the iPad or i...

Alex

Spotify Legend

1522 Views

1 replies

0 likes

  • 1522 Views
  • 1 replies
  • 0 likes

Spotify nightmare

Alexa and Spotify is a nightmare, despite repeated messages sayings problems are fixed. THEY ARE NOT.Sometimes it says Spotify is playing when it’s clearly not.Shuffle never works until the playlist is playing and you THEN ask for it.Sometimes it won...

Newbie

 Alexa and Spotify is a nightmare, despite repeated messages sayings problems are fixed. THEY ARE NOT. Sometimes it says Spotify is playing when it’s clearly not. Shuffle never works until the...

565 Views

0 replies

1 likes

  • 565 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cant control spotify via ipod (iphone)to car head unit

PlanPremiumCountryIndonesiaDeviceIphone XOperating System(iOS 14) My Question or IssueI have trouble playing the song on spotify on my car head unit. I can play the Spotify song in my car but I have trouble doing the next song or control the song in ...

Visitor

Plan Premium Country Indonesia Device Iphone X Operating System (iOS 14)   My Question or Issue I have trouble playing the song on spotify on my car head unit. I can play the Spotify s...

Mario

Spotify Legend

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can no longer control volume of Spotify on Xbox using my iPhone

PlanPremiumCountryUnited StatesDevice(iPhone XR and XBOXONE)Operating System(iOS) My Question or IssueI used to be able to control the volume of Spotify on Xbox using my iPhone and this functionality no longer works

Regular

Plan Premium Country United States Device (iPhone XR and XBOXONE) Operating System (iOS)   My Question or Issue I used to be able to control the volume of Spotify on Xbox using my iPho...

Asean1

Regular

1044 Views

3 replies

0 likes

iPhone Xbox
  • 1044 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Russia Discover Weekly broken since launch

I've been trying Spotify since launch in Russia in July. The suggestions are complete garbage 99% of the time. I've imported my playlists from iTunes. Even went through and liked songs individually. But ever since launch every Discovery Weekly was ho...

Newbie

I've been trying Spotify since launch in Russia in July. The suggestions are complete garbage 99% of the time.   I've imported my playlists from iTunes. Even went through and liked songs indiv...

Mihail

Spotify Legend

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t let me log on via the app

PlanPremium (trial - not expired yet, I checked )CountryAustraliaDevice(iPhone XR)Operating SystemiOS 14.01 My Question or IssueCannot log in via app. Says, “something went wrong”.Also cannot log on without password - when I try to get link to do tha...

Newbie

Plan Premium (trial - not expired yet, I checked ) Country Australia Device (iPhone XR) Operating System iOS 14.01   My Question or Issue Cannot log in via app. Says, “something went w...

Mihail

Spotify Legend

4211 Views

1 replies

1 likes

  • 4211 Views
  • 1 replies
  • 1 likes