Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142496 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
If I hide a song in Daily Mixes curated by Spotify, the song still plays. The hide function does not work at all. Moreover, the hidden songs do not sync across devices.
If I hide a song in Daily Mixes curated by Spotify, the song still plays. The hide function does not work at all. Moreover, the hidden songs do not sync across devices.
Moderator
415 Views
3 replies
0 likes
Premium user, iPhone XS max, latest ios, listening on 2 HomePods Had problem last 2-3 months. Listening on iPhone is OK, HomePods not. Have tried deleting/reloading app, restarting phone and ‘log out everywhere’ on website. Doesn’t solve the problem....
Premium user, iPhone XS max, latest ios, listening on 2 HomePods Had problem last 2-3 months. Listening on iPhone is OK, HomePods not. Have tried deleting/reloading app, restarting phon...
Moderator
1030 Views
3 replies
0 likes
I'm using an iPhone 6s on iOS 10.3.3 with the latest version of Spotify, and I keep having issues with sharing tracks via Facebook Messenger. If I only share the track to one person (without writing a message with it) the track will go through ok. Ho...
I'm using an iPhone 6s on iOS 10.3.3 with the latest version of Spotify, and I keep having issues with sharing tracks via Facebook Messenger. If I only share the track to one person (without writing ...
Spotify Legend
3896 Views
2 replies
3 likes
i'll type the name of the artist in the search bar, click on the artist name, and get a blank screen with the error message in the subject line. As this has only happened in the last week I'm assuming it's a problem Spotify's end that they haven't an...
i'll type the name of the artist in the search bar, click on the artist name, and get a blank screen with the error message in the subject line. As this has only happened in the last week I'm assumin...
432 Views
0 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueWhen your iPhone is set to the 1st, 3rd, 5th, or 6th largest text size (shown in attachment with key to show order) then the last song in your queue becomes invisible. Th...
Plan Premium Country USA Device iPhone 7 Operating System iOS 12.2 My Question or Issue When your iPhone is set to the 1st, 3rd, 5th, or 6th largest text size (shown in attachment wi...
Spotify Legend
2667 Views
5 replies
10 likes
PlanPremiumCountryUSADeviceiPhone 12 proOperating SystemiOS 14.2.1 My Question or IssueI have had this issue for quite a while now and figured it was time to post as the last update did not change anything. When I go to the search bar and type in a s...
Plan Premium Country USA Device iPhone 12 pro Operating System iOS 14.2.1 My Question or Issue I have had this issue for quite a while now and figured it was time to post as the last...
Moderator
352 Views
1 replies
0 likes
I connected spotify to my xbox and ever since then it has been shuffling the daily mixes, I don’t really understand how to turn it off, because there is no shuffle button on the now playing thing.PlanFreeCountryUSADevice(iPhone SE)Operating SystemiOS...
I connected spotify to my xbox and ever since then it has been shuffling the daily mixes, I don’t really understand how to turn it off, because there is no shuffle button on the now playing thing. P...
Regular
1857 Views
21 replies
0 likes
PlanFamily PremiumCountryBelgiumDeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueI've been using Spotify for years now and never had anything to complain about.Last year I went from all Android to all iOS, but kept Spotify instead of Apple...
Plan Family Premium Country Belgium Device iPhone 12 Operating System iOS 14.2 My Question or Issue I've been using Spotify for years now and never had anything to complain about. L...
Spotify Legend
1487 Views
3 replies
0 likes
PlanFreeCountry-Device(iphone 6)Operating System(ios)My Question or IssueI've had Spotify for only a couple of weeks now and have been enjoying it for that timespan, that is, until I opened up the app and the only thing that greets me is the premium ...
Plan Free Country - Device (iphone 6) Operating System (ios) My Question or Issue I've had Spotify for only a couple of weeks now and have been enjoying it for that timespan, that is, until ...
468 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi my name is Meghan and I’m having issues with my Spotify it keeps on stopping or changing t...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi my n...
Roadie
362 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or Issue After a while of playback, the “Open Queue” button stops working. The UI still registers the tap (the queue icon is displayed in grey while the finger is on the...
Plan Premium Country Germany Device iPhone 12 Pro Operating System iOS 14.4 My Question or Issue After a while of playback, the “Open Queue” button stops working. The UI stil...
Casual Listener
999 Views
6 replies
1 likes
PlanFree/PremiumCountryFinlandDeviceIphone 11Operating SystemIOS 14,4 My Question or IssueWhen i go to new songs playlist then its suddenly stop play and app bring me to homescreen. What i should do?
Plan Free/Premium Country Finland Device Iphone 11 Operating System IOS 14,4 My Question or Issue When i go to new songs playlist then its suddenly stop play and app bring me to home...
Spotify Star
264 Views
1 replies
0 likes
Device(iPhone, brand new 2021) My Question or IssueSpotify app acts irregular when trying to add an already existing track to a playlist. Behavior: Either it does nothing at all, or the app freezes totally. Only accationally it acts normal and Ask if...
Device (iPhone, brand new 2021) My Question or Issue Spotify app acts irregular when trying to add an already existing track to a playlist. Behavior: Either it does nothing at all...
Spotify Legend
430 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 14.4 My Question or IssueThese past few days, my music will suddenly pause on a random song, and when I click play, it won’t start and I have to skip it to listen to music. Then ab...
Plan Premium Country United States Device iPhone XS Max Operating System iOS 14.4 My Question or Issue These past few days, my music will suddenly pause on a random song, and when I ...
Moderator
444 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceiPhone 5cOperating SystemiOS 10.3.3 My Question or IssueI have MP3 files downloaded to my Chromebook (Running Linux, running Spotify for Linux) that I would like to be able to listen to in my phone's playlists. I...
Plan Premium Country United Kingdom Device iPhone 5c Operating System iOS 10.3.3 My Question or Issue I have MP3 files downloaded to my Chromebook (Running Linux, running Spotify for...
Spotify Legend
887 Views
9 replies
0 likes
Plan: Free, Country: USA, iPhone 7 with iOS 14 Posting this as a follow up to:https://community.spotify.com/t5/iOS-iPhone-iPad/iOS-Spotify-crashes-on-iPhone-7/m-p/5157936#M130401 Created a new account on 2/22/2021 and closed the old account. Spotify ...
Plan: Free, Country: USA, iPhone 7 with iOS 14 Posting this as a follow up to: https://community.spotify.com/t5/iOS-iPhone-iPad/iOS-Spotify-crashes-on-iPhone-7/m-p/5157936#M130401 ...
Spotify Legend
550 Views
3 replies
0 likes
So when I'm going thru my playlists and I search up an artist or an album, the local files in the playlist made by that artist or that are on the album that I searched will not show up. The only way for the local files to show up in the search functi...
So when I'm going thru my playlists and I search up an artist or an album, the local files in the playlist made by that artist or that are on the album that I searched will not show up. The only way ...
Moderator
519 Views
1 replies
1 likes
When sharing my playlist to Instagram stories, the 4-image grid is showing artwork from songs that were removed months ago. To be clear, I am not trying to share custom art, which isn't a current feature. I just want the Instagram story graphic to re...
When sharing my playlist to Instagram stories, the 4-image grid is showing artwork from songs that were removed months ago. To be clear, I am not trying to share custom art, which isn't a current fea...
Spotify Legend
453 Views
1 replies
0 likes
I have had an ongoing issue for a few years where when I save songs they save for offline and everything works well in that regard but outside of my music library if I see that same saved song it shows as not saved. I have brought this issue up with ...
I have had an ongoing issue for a few years where when I save songs they save for offline and everything works well in that regard but outside of my music library if I see that same saved song it sho...
Regular
1120 Views
4 replies
0 likes
Hace más de un mes no puedo escuchar la lista de Me gusta con normalidad, se pausa solo y no puede reproducir muchas canciones de la lista, hay días en los que la aplicación es incapaz de reproducir dos canciones seguidas, es muy frustrante y últimam...
Hace más de un mes no puedo escuchar la lista de Me gusta con normalidad, se pausa solo y no puede reproducir muchas canciones de la lista, hay días en los que la aplicación es incapaz de reproducir ...
Spotify Legend
428 Views
1 replies
0 likes
