Local Files Syncing

[JPxaoc]

Plan

Premium

Country

United States

Device

iPhone Xs Max

Operating System

iOS 14.6

My Question or Issue

I recently added local files from my computer to Spotify and I've been trying to sync my mobile so that I can listen to them on there as well. I do have premium because I know that's required, but when I go to turn Local Files on in the settings on mobile, I've read that there is supposed to be a prompt to choose a device to sync to if it's on the same network. My problem is that I don't get a prompt. I slide the button over, and all it says is "One device is currently available for syncing." It doesn't give me a prompt, and I have no idea how to sync them otherwise. Any suggestions or help?

[Jeremy]

Hi there @JPxaoc,

Thank you for your post here in the Community.

Just to confirm, did you follow these steps? 

If you did and the issue persist, we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Let us know how it goes.

Cheers!

[anebreid]

Hi,

I have the same issue (Premium, W10, iOS). I have followed your steps including the troubleshooting, and also just now made a fresh install of the app on my iPhone. The playlist shows up with name, but without content and without the image I have provided in the desktop playlist.

Please advice.

BR Hans

[Jeremy]

Hey @anebreid,

Thank you for your reply and for your confirmation of what troubleshooting you've done so far.

Another useful step is to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

Keep us posted 🙂

Take care!

[anebreid]

Hi,

Thanks for your reply. I have followed your new instructions, but with the same result. The playlist shows up empty in my phone app. Under Local Files in the phone app it says "no units available for syncing" (see attached screen dump in Swedish). Both devices are on the same wifi, with the same Spotify account.

Please advice.

BR Hans

[Mihail]

Hey @anebreid,

Thanks for keeping us in the loop.

Just to confirm - are you able to import the files to a playlist on your PC and play them there without any issues? If that's the case, could you try connecting the PC and smartphone to a different network and see if the issue persists? Perhaps a mobile hotspot could be a convenient way to test this.

Let us know how you get on.

[anebreid]

Hi,

Yes, the playlist works fine on the PC, no issue to play the local files. I have now followed your new instructions and used my phone as a hotspot for the PC with the same result as before. PC works fine, but in the phone app the playlist shows up with name but it is empty. I have attached screen dumps from the phone.

BR Hans

[CarlosE]

Hey @anebreid,

Thanks for trying and keeping us posted.

Could you make sure that there aren't any battery saving or optimization settings enabled for Spotify in your phone? If there are none, could you try syncing the Local files on a different phone to see how it works? This would help us narrow down the possible cause of the issue.

Keep us posted.

[anebreid]

Hi,

Thanks for trying to solve this. I have checked and there are no battery saving settings active. I have now also tried to sync with another phone, so I have now checked with iPhone 12 and iPhone 7. The result is the same, PC is ok, but in the phone app the playlist is only shown with its name without content. I have attached a screen dump for my Spotify app settings. 

BR Hans

[Mihail]

Hey @anebreid,

Thanks for getting back to us and for the cooperation so far.

Could you ask a friend or family member to login on both your devices into their account and try synching the playlist on the phone?

If that doesn't do the trick, we'd really appreciate screenshots of how the playlist appears on both your desktop and on your smartphone. Even better would be if you could make a recording of the whole process of importing the local files and then attaching it to your next post. That would allow us to inspect in greater detail every step of the process.

Keep us posted. We'll be on the lookout for your reply. 

[anebreid]

Do you even code bro? It is easier to install another media player than follow your amateur steps. Screen recording? Seriously….

Ciao!

[Novy]

Hey again @anebreid, 

Thanks for keeping us posted. 

We're sorry to hear that you feel like this. Keep in mind that in order to investigate further, a screen recording or a video would be very helpful so we can take a better look at this behavior.

We'll be on the lookout for your message to continue with the help.

[anebreid]

Yeah, sure. Just got off tech support at Spotify after 2 hour chat. Issue still not solved.