Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231773 Views

53 replies

13 likes

  • 231773 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155278 Views

507 replies

108 likes

  • 155278 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107582 Views

19 replies

38 likes

  • 107582 Views
  • 19 replies
  • 38 likes

Spotify turns off in background

PlanPremium DeviceiPhone 6Operating SystemiOS 13 My Question or IssueSo I have been using Spotify to listen to music while I’m gaming, but for some reason today it turns off whilst opening a specific app. Only that one though for some reason, I can g...

Casual Listener

Plan Premium   Device iPhone 6 Operating System iOS 13   My Question or Issue So I have been using Spotify to listen to music while I’m gaming, but for some reason today it turns o...

Billy-J

Spotify Star

1366 Views

6 replies

0 likes

  • 1366 Views
  • 6 replies
  • 0 likes

Double-tap on left earphone of airpods pro skip song

.Double-tap on left earphone of airpods pro skip song, same as right. I want left earphone double tap make back to previous song. PlanPremiumCountryPoland DeviceiPhone 11Operating System13.6.1 My Question or Issue.Double-tap on left earphone of airpo...

Visitor

.Double-tap on left earphone of airpods pro skip song, same as right. I want left earphone double tap make back to previous song.     Plan Premium Country Poland   Device iPho...

davidsanger

Newbie

7774 Views

3 replies

1 likes

  • 7774 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tracks not playing unless in liked

Songs will often not play when selected from search or within albums even if they are downloaded. Songs will usually play once they are added to liked. I have reinstalled the app multiple times and erased all of my downloads. I continue to have the s...

Regular

Songs will often not play when selected from search or within albums even if they are downloaded. Songs will usually play once they are added to liked. I have reinstalled the app multiple times and e...

Mihail

Spotify Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution **bleep**: SongShift

one question Spotify: Why do you care so little about your customers and their needs ?

Composer

one question Spotify: Why do you care so little about your customers and their needs ?

arcadelt

Casual Listener

13944 Views

5 replies

4 likes

  • 13944 Views
  • 5 replies
  • 4 likes

Song not playing when i press

Plan:PremiumCountry:SwedenDeviceiPhone 11Operating SystemiOS 14 My Question or IssueWhenever i try search for a song and press it i don’t play. The bar at the bottom telling which song is currently playing disappears and nothing plays. I have to rest...

Casual Listener

  Plan: Premium Country: Sweden Device iPhone 11 Operating System iOS 14   My Question or Issue Whenever i try search for a song and press it i don’t play. The bar at the bottom ...

Billy-J

Spotify Star

1069 Views

3 replies

1 likes

  • 1069 Views
  • 3 replies
  • 1 likes

Superuser Contribution Settings has disappeared

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDeviceiPhone 8 PlusOperating SystemiOS 10My Question or IssueThe settings menu (cog) has vanished. I uninstalled...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device iPhone 8 Plus Operating System iOS 10 M...

The_Code

Casual Listener

55514 Views

22 replies

0 likes

  • 55514 Views
  • 22 replies
  • 0 likes

My downloads aren’t working

I have Spotify premium, and I’ve had it for over a year now. I uninstalled and reinstalled Spotify a while ago, just to clear up my phone briefly. I tried to download songs from one of my playlists again, but nothing is downloading. It says it’s down...

Visitor

I have Spotify premium, and I’ve had it for over a year now. I uninstalled and reinstalled Spotify a while ago, just to clear up my phone briefly. I tried to download songs from one of my playlists a...

Billy-J

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I add to my queue in the most recent version?

I’ve been desperately searching to find out where my add to queue button is and I can’t find it. I’ve tried the 3 dots in the top right corner and consulted many online forums to see if anyone else is having this problem. I also can’t find the repeat...

Visitor

I’ve been desperately searching to find out where my add to queue button is and I can’t find it. I’ve tried the 3 dots in the top right corner and consulted many online forums to see if anyone else i...

Ivan

Spotify Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists only play one song

Plan: PremiumCountry: United StatesDevice: iPhone 7Operating System: iOS 13.6.1 My Question or IssueFor the past few weeks, whenever I have tried to play one of my playlists, Spotify will play only one song from the playlist before reverting back to ...

Visitor

Plan: Premium Country: United States Device: iPhone 7 Operating System: iOS 13.6.1   My Question or Issue For the past few weeks, whenever I have tried to play one of my playlists, Spotify...

Ver

Spotify Legend

2829 Views

1 replies

0 likes

  • 2829 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Die Drei ???” is not playing on my phone but works fine on my PC

PlanPremiumCountryHongkongDeviceiPhone 7Max)Operating SystemiOS 14 I’ve recently joined the premium plan and I am having trouble listening to the audiobook “Die drei ???”. On my iPhone, it only shows up the title but not the actual track. However, if...

Casual Listener

Plan Premium Country Hongkong Device iPhone 7Max) Operating System iOS 14   I’ve recently joined the premium plan and I am having trouble listening to the audiobook “Die drei ???”. ...

Alex

Spotify Legend

945 Views

6 replies

0 likes

  • 945 Views
  • 6 replies
  • 0 likes

Superuser Contribution SONOS speakers disappeared from Spotify

In Spotify, my SONOS speakers are no longer an option on any device; however, I can see Spotify within the SONOS apps (devices are below). I don't particularly like using the SONOS app, and would rather run Spotify with the options to use the SONOS s...

Casual Listener

In Spotify, my SONOS speakers are no longer an option on any device; however, I can see Spotify within the SONOS apps (devices are below).  I don't particularly like using the SONOS app, and wou...

Vasil

Moderator

5487 Views

13 replies

2 likes

  • 5487 Views
  • 13 replies
  • 2 likes

Superuser Contribution App keeps returning to top of playlist

PlanPremiumCountryPhilippinesDeviceiPad 6Operating SystemiOS 13 My Question or IssueI play a song on my playlist that contains several hundred songs. I switch to a different app with the song still playing. I switch back to spotify to choose a new so...

Newbie

Plan Premium Country Philippines Device iPad 6 Operating System iOS 13   My Question or Issue I play a song on my playlist that contains several hundred songs. I switch to a different ...

MihailY

Moderator

2372 Views

5 replies

1 likes

  • 2372 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music Stops playing after a few seconds

Plan: PremiumCountry: Germany Device: iPhone X Operating System(iOS 14.0.1) The music stops playing after just a few seconds (varies between 5sec-1min) of playtime. This happens while the app is open, while using social media (or any other app) and a...

Visitor

  Plan: Premium Country: Germany   Device: iPhone X   Operating System (iOS 14.0.1)   The music stops playing after just a few seconds (varies between 5sec-1min) of ...

Ivan

Spotify Legend

10803 Views

1 replies

0 likes

  • 10803 Views
  • 1 replies
  • 0 likes

Superuser Contribution CarPlay and Downloaded albums and playlists

PlanPremiumCountryBrazilDeviceiPhone 8Operating SystemiOS 14 My Question or IssueLet's talk about safety. I used to listen to music with CarPlay while driving. Spotify does not display an icon to downloaded albums or playlists on the touchscreen. So,...

Gig Goer

Plan Premium Country Brazil Device iPhone 8 Operating System iOS 14   My Question or Issue Let's talk about safety. I used to listen to music with CarPlay while driving. Spotify does n...

Mihail

Spotify Legend

709 Views

1 replies

1 likes

  • 709 Views
  • 1 replies
  • 1 likes

Solved!! When I hit pause, the song always restarts from the beginning when I hit play

Plan - Duo, currently on free trial but will be premium.Free/PremiumCountry - USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - iPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I hit pa...

Casual Listener

Plan - Duo, currently on free trial but will be premium. Free/Premium Country - USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - iPhone 8 Plus Operating System (iOS 10, ...

Billy-J

Spotify Star

795 Views

3 replies

0 likes

  • 795 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Music stops playing at web player!

PlanFreeCountryTurkeyDeviceiPad 7.generationOperating SystemiOS 14.0.1 My Question or IssueI am use safari web player i am play any my or anyone playlist after 1 or 2 music music stops and its only happening if i am play at background its not happeni...

Roadie

  Plan Free Country Turkey Device iPad 7. generation Operating System iOS 14.0.1   My Question or Issue I am use safari web player i am play any my or anyone playlist after 1 or...

Kiril

Moderator

2413 Views

3 replies

1 likes

  • 2413 Views
  • 3 replies
  • 1 likes

Superuser Contribution Google Home casting

Whenever I try to play music on my google home it automatically skips as many songs as it can until it gets to ads. After the ads are over it plays 10 seconds of a song then stops. However on the app it says it’s still playing on there. And the googl...

Newbie

Whenever I try to play music on my google home it automatically skips as many songs as it can until it gets to ads. After the ads are over it plays 10 seconds of a song then stops. However on the app...

Alex

Spotify Legend

451 Views

1 replies

2 likes

  • 451 Views
  • 1 replies
  • 2 likes

When I’m playing my music with my headphone, it keeps switching to web player ( firefox)

I do not have any web player (Firefox) for Spotify being on . PlanPremiumCountry DeviceiPhone XR Operating System IOS 14 My Question or Issue

Casual Listener

  I do not have any web player (Firefox) for Spotify being on .    Plan Premium Country   Device iPhone XR  Operating System  IOS 14    My Question...

Billy-J

Spotify Star

901 Views

5 replies

0 likes

  • 901 Views
  • 5 replies
  • 0 likes

Superuser Contribution Recently played missing on homepage

PlanPremium CountrySingapore DeviceIphone 8 Operating SystemiOS 14 For the past few days my "Recently Played" list on the home page has disappeared, and all I can see now are the lists that were usually beneath that. “Recommend for today” is not upda...

Visitor

Plan Premium   Country Singapore   Device Iphone 8   Operating System iOS 14   For the past few days my "Recently Played" list on the home page has disappeared, and al...

Alex

Spotify Legend

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Solved!! [iOS] Music won't sync from computer to ios

I uploaded a song into my playlist but I cant get it to download on my phone, I'm on the same wifi and I turned off firewall. I downloaded on both pc and phone but it wont sync the song.

Visitor

I uploaded a song into my playlist but I cant get it to download on my phone, I'm on the same wifi and I turned off firewall. I downloaded on both pc and phone but it wont sync the song.

AeroZ

Composer

808 Views

1 replies

0 likes

iOS
  • 808 Views
  • 1 replies
  • 0 likes