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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279192 Views

58 replies

14 likes

  • 279192 Views
  • 58 replies
  • 14 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178732 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118858 Views

19 replies

38 likes

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  • 38 likes

Superuser Contribution Car view not working iPhone 11 Pro after 8.6 update

PlanPremiumCountry DeviceiPhone 11 proOperating SystemiOS 14.4 My Question or Issuein the last 2 days my device no longer engages car view when I plug it (via usb) into my 2018 Mazda cx 5. I used this setting all of the time prior. Looks like this oc...

Casual Listener

Plan Premium Country   Device iPhone 11 pro Operating System iOS 14.4   My Question or Issue in the last 2 days my device no longer engages car view when I plug it (via usb) into ...

Ivan

Spotify Legend

1333 Views

7 replies

0 likes

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Superuser Contribution [Iphone 11 iOS 14.4.2] Spoty mobile app crash

PlanFreeCountryAUSTRIADeviceIPhone 11Operating SystemiOS 14.4.2 My Question or IssueThe mobile app keeps crashing randomly.I already reinstall the app twice.There are no connectivity problem and enough space on the device.

Casual Listener

Plan Free Country AUSTRIA Device IPhone 11 Operating System iOS 14.4.2   My Question or Issue The mobile app keeps crashing randomly. I already reinstall the app twice. There are no ...

Jeremy

Spotify Legend

887 Views

3 replies

0 likes

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Edit Playlist - iPadOS 12.4 - iPad Air - mobile data 4G - free account

After listening and editing playlist for awhile (an hour maybe), Spotify suddenly banned me from editing the photo one of my playlists. The message said there was no internet connection, yet it allowed me to edit the title and description, and the mu...

Roadie

After listening and editing playlist for awhile (an hour maybe), Spotify suddenly banned me from editing the photo one of my playlists. The message said there was no internet connection, yet it allow...

OldGreyWizard

Roadie

595 Views

3 replies

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How to play local files on iphone

PlanFreeCountryUSADevice(iPhone 11. Lenovo school laptopOperating System(iOS 14, Windows 10 My Question or IssueSo I downloaded 18 songs using an mp3 converter to my laptop and I added them to my playlist. I can play them fine on my laptop however I ...

Regular

Plan Free Country USA Device (iPhone 11. Lenovo school laptop Operating System (iOS 14, Windows 10   My Question or Issue So I downloaded 18 songs using an mp3 converter to my laptop a...

AdamDamon

Community Legend

902 Views

4 replies

0 likes

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Superuser Contribution How to Access Music Offline Without Downloading

Hi community! I'm not finding anything about accessing music without downloading when offline. I have plenty of data and hardly ever listen to music without wifi anyway so if I don't have wifi, it's ok to use some data for me. How come I can't access...

Casual Listener

Hi community! I'm not finding anything about accessing music without downloading when offline. I have plenty of data and hardly ever listen to music without wifi anyway so if I don't have wifi, it's ...

Ivan

Spotify Legend

8530 Views

3 replies

0 likes

accessing music without downloading
downloading
offline music
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Superuser Contribution How do I turn off this alert?

PlanPremiumCountryU.S.DeviceiPhone 12Operating SystemiOS 14.4.2 My Question or IssueThis alert "connect to a device" always pops up whenever I search up a song and play it, or if I play a song from a different album or playlist. This has been going o...

Newbie

  Plan Premium Country U.S. Device iPhone 12 Operating System iOS 14.4.2   My Question or Issue This alert "connect to a device" always pops up whenever I search up a song and pl...

Ivan

Spotify Legend

549 Views

1 replies

0 likes

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Superuser Contribution problemas en iOS 9.3.5 ipod

PlanPremiumCountry ChileDevice(Ipod touch 5, xiaomi redmi note 6, windows)Operating System(iOS 9.3.5, Android Oreo, Windows 10,etc.) My Question or IssueTengo un ipod 5 touch que reinicie de fábrica y ahora no puedo instalar spotify. La version de iO...

Casual Listener

Plan Premium Country  Chile Device (Ipod touch 5, xiaomi redmi note 6, windows) Operating System (iOS 9.3.5, Android Oreo, Windows 10,etc.)   My Question or Issue Tengo un ip...

_FJC_

Casual Listener

9810 Views

3 replies

1 likes

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Superuser Contribution Using rewind and fast forward in BMW app

We just got a BMW X3 and want to use Spotify to listen to podcasts. On the iPhone, iPad, etc., we can fast forward and rewind in 15 second intervals but can’t figure out how to do that in the car. Are those functions available?

Newbie

We just got a BMW X3 and want to use Spotify to listen to podcasts. On the iPhone, iPad, etc., we can fast forward and rewind in 15 second intervals but can’t figure out how to do that in the car. Ar...

Jeremy

Spotify Legend

1965 Views

4 replies

0 likes

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Local files skipping or not playing at all

PlanPremiumCountryUnited States DeviceiPhone 12 Pro MaxOperating SystemiOS 14.4.2 I'm suddenly no longer able to play my local files. They’re not grayed out and they still say they’re downloaded but when I try to shuffle play the playlist they’re all...

Visitor

Plan Premium Country United States  Device iPhone 12 Pro Max Operating System iOS 14.4.2   I'm suddenly no longer able to play my local files. They’re not grayed out and they ...

AeroZ

Composer

1476 Views

1 replies

0 likes

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How to Open Spotify song link shared via text message in Spotify mobile app and not in Webplayer

Hi, I am trying to figure out a way if possible to open Spotify song links shared via text message in Spotify mobile app directly. Currently it open the link in Safari on the Spotify website. If this is not already a feature, I think it is a very nec...

Casual Listener

Hi, I am trying to figure out a way if possible to open Spotify song links shared via text message  in Spotify mobile app directly. Currently it open the link in Safari on the Spotify website. I...

wesbartell

Casual Listener

46226 Views

21 replies

10 likes

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Local files not syncing on iPhone

Hi, First of all I had a lot of trouble trying to find where to start a new topic so come on please but a big fat button right on the home page it shouldn’t be this hard to start a new topic. And I still don't know if I am posting this in the right p...

Newbie

Hi,  First of all I had a lot of trouble trying to find where to start a new topic so come on please but a big fat button right on the home page it shouldn’t be this hard to start a new topic.&...

AeroZ

Composer

482 Views

1 replies

0 likes

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Superuser Contribution Spotify eating mobile data - prior "resolution" unsatisfactory

Quite upset to come here and see this prior thread marked as 'resolved' ... which would suggest spotify has done everything they can. Which is.. sort of insulting actually: https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-using-mobile-data-ev...

Casual Listener

Quite upset to come here and see this prior thread marked as 'resolved' ... which would suggest spotify has done everything they can. Which is.. sort of insulting actually: https://community.spotif...

Elena

Moderator

658 Views

1 replies

0 likes

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Download don't work in my iPhone 6+

I have premium acountmy iPhone 6+ can't download songs for offline use

Newbie

  I have premium acount my iPhone 6+ can't download songs for offline use      

Billy-J

Spotify Star

580 Views

1 replies

0 likes

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Solved!!Superuser Contribution Volume Control stopped working on Marantz M-CR611 after some time

If I use the Spotify App on my iPhone and listen music on the device Marantz M-CR611 by Spotify connect I can control the volume for some time immediately after start playing. I still can control the music (skip title, pause, resume, play something e...

Casual Listener

If I use the Spotify App on my iPhone and listen music on the device Marantz M-CR611 by Spotify connect I can control the volume for some time immediately after start playing. I still can control the...

CarlosE

Spotify Legend

2516 Views

1 replies

0 likes

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Superuser Contribution No me sale letra de la canción

necesito ayuda no me sale la letras de las canciones viendo que todos en sus dispositivos iOS lo tienen, tengo un iphone XS

Casual Listener

necesito ayuda no me sale la letras de las canciones viendo que todos en sus dispositivos iOS lo tienen, tengo un iphone XS

Eni

Moderator

2717 Views

9 replies

0 likes

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Superuser Contribution Music won’t play on Apple Watch

When I try to play Spotify on my Apple Watch series 5, it will not play. It says to choose a device and it will only play on selected device. If there is no device selected it won’t play anything and won’t unpause. I’ve restarted the watch and reinst...

Visitor

When I try to play Spotify on my Apple Watch series 5, it will not play. It says to choose a device and it will only play on selected device. If there is no device selected it won’t play anything and...

Eni

Moderator

1636 Views

4 replies

0 likes

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Superuser Contribution Spotify keeps disconnecting from Chromecast Audio after a few songs, and as of a few updates ago.

Premium user for over 10 yearsCountry: USA Devices(iPhone XS, Mac Book, Mac Mini: all 2019 roughly)Operating System(iOS 14.4.2, Mac OS 10.14) My Question or Issue: This is a very clear cut case to look into. On the 2.4ghz network, all in close quarte...

Casual Listener

Premium user for over 10 years Country: USA   Devices (iPhone XS, Mac Book, Mac Mini: all 2019 roughly) Operating System (iOS 14.4.2, Mac OS 10.14)   My Question or Issue: &nb...

CarlosE

Spotify Legend

2510 Views

5 replies

0 likes

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Voice activation

Is it possible to have a voice activation whileI’m in the shower or around the pool I want to change song or station I can just say Hey Spotify play next song or play “x” what ever song etc iPhone

Casual Listener

Is it possible to have a voice activation while I’m in the shower or around the pool I want to change song or station I can just say Hey Spotify play next song or play “x” what ever song etc  ...

LocalSteve

Casual Listener

919 Views

3 replies

0 likes

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Superuser Contribution Bağlantı sorunu

Spotify ı açtığımda alt kısımda sürekli bağlanıyor... yazıyor şarkı dinleyemiyorum? ios 14 yüklü ve her şey son güncellenmiş halde

Visitor

Spotify ı açtığımda alt kısımda sürekli bağlanıyor... yazıyor şarkı dinleyemiyorum? ios 14 yüklü ve her şey son güncellenmiş halde

Jeremy

Spotify Legend

1019 Views

1 replies

8 likes

  • 1019 Views
  • 1 replies
  • 8 likes