Spotify draining battery extremally fast

Reply

Spotify draining battery extremally fast

KacperZ
Casual Listener

Plan

Premium

Country

Poland

Device

iPhone Xs

Operating System

iOS 12

 

Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening 😢 which unfortunatelly makes the app unusable. I really need help since ive been using Spotify forever and im not willing to switch to Apple Music

 

5 Replies

Re: Spotify draining battery extremally fast

Rock Star 22
Rock Star 22

Hey @KacperZ, thanks for reaching out to the Community!

 

Could you let me know if you have Background App Refresh on? You can check this by going to Settings > General > Background App Refresh. 

 

Next, what's your iPhone battery health? You can check this by going to Settings > Battery > Battery health.

 

Keep me posted :)

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Spotify draining battery extremally fast

KacperZ
Casual Listener
Background App Refresh is turned off and the battery health is at 100%

Re: Spotify draining battery extremally fast

Rock Star 22
Rock Star 22

Hey @KacperZ,

 

Thanks for getting back to me with that info. 

Could you try a clean reinstall of the app? Afterward, test the app for 24 hours, and let me know if that helps with the battery.

 

If after 24 hours you still have issues, please let me know the iOS version of the iPhone. You can find this by going to Settings > General > About > Version.

 

Keep me posted :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify draining battery extremally fast

KacperZ
Casual Listener
I have my iPhone up to date with iOS 12.4 installed. As i was doing my own research it turns out Spotify is having battery drain and overheating issues among all iOS devices working on 12.1 and higher. I hope you are going to fix it asap since it is ridiculous that as a soon to be former leading streaming platform you let "bugs" such as this one ruin the experience that Spotify "promises" to deliver... hope to hear from you soon

Re: Spotify draining battery extremally fast

Rock Star 22
Rock Star 22

Hey @KacperZ,

 

Thanks for those details!
Could I get the following info from you: 

  • exact Spotify version
  • a screenshot of the app battery usage page, with Spotify, clearly showing
  • links to other pages where iOS battery drainage issues are mentioned

Keep me posted :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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