Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryPolandDeviceiPhone XsOperating SystemiOS 12 Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening which unfortunatelly makes the a...
Casual Listener
Plan Premium Country Poland Device iPhone Xs Operating System iOS 12 Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more th...
Mihail
Spotify Legend
28406 Views
40 replies
10 likes
Help! I have a premium account, and the podcasts just started playing 2x speed this morning. I can't seem to fix it. It only happens on my iPhone X, not on the desktop Spotify. I'm in the USA.iPhone XsiOS 13.7
Visitor
Help! I have a premium account, and the podcasts just started playing 2x speed this morning. I can't seem to fix it. It only happens on my iPhone X, not on the desktop Spotify. &nb...
Billy-J
Spotify Star
6638 Views
1 replies
2 likes
PlanPremiumDeviceiPhone XsOperating SystemiOS 13.1.3Spotify Version8.5.28.1046 My Question or IssueSpotify will randomly pause songs while listening. Recently started happening after updating to iOS 13.1.2, but hasn't stopped since I updated again.
Casual Listener
Plan Premium Device iPhone Xs Operating System iOS 13.1.3 Spotify Version 8.5.28.1046 My Question or Issue Spotify will randomly pause songs while listening. Recently started happeni...
Jimmymonkey66
Regular
963 Views
3 replies
0 likes
Plan Premium CountrySwedenDeviceiPhone XSOperating SystemiOS 12.3.1 My Question or IssueHisince I switched to iPhone XS I can’t use my Apple Watch as remote for Spotify anymore. Doesn’t matter if I listen in my AirPods or on a Sonos or Harman Kardon....
Casual Listener
Plan Premium Country Sweden Device iPhone XS Operating System iOS 12.3.1 My Question or Issue Hi since I switched to iPhone XS I can’t use my Apple Watch as remote for Spot...
Billy-J
Spotify Star
811 Views
3 replies
0 likes
