Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: iPhone XS

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35754 Views
  • 15 replies
  • 36 likes
  • 35754 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify draining battery extremally fast

PlanPremiumCountryPolandDeviceiPhone XsOperating SystemiOS 12 Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening which unfortunatelly makes the a...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone Xs Operating System iOS 12   Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more th...
  • Mihail
  • Spotify Legend
  • 24403 Views
  • 40 replies
  • 10 likes
  • battery drain
    Battery usage
    iOS 12
    iPhone XS
  • 24403 Views
  • 40 replies
  • 10 likes

iPhone started playing podcasts too fast

Help! I have a premium account, and the podcasts just started playing 2x speed this morning. I can't seem to fix it. It only happens on my iPhone X, not on the desktop Spotify. I'm in the USA.iPhone XsiOS 13.7

  • Visitor
  • Help!  I have a premium account, and the podcasts just started playing 2x speed this morning.  I can't seem to fix it.  It only happens on my iPhone X, not on the desktop Spotify. &nb...
  • Billy-J
  • Spotify Star
  • 6176 Views
  • 1 replies
  • 2 likes
  • iPhone XS
    podcast
    Speed issue
  • 6176 Views
  • 1 replies
  • 2 likes

Music randomly pausing while listening [iOS]

PlanPremiumDeviceiPhone XsOperating SystemiOS 13.1.3Spotify Version8.5.28.1046 My Question or IssueSpotify will randomly pause songs while listening. Recently started happening after updating to iOS 13.1.2, but hasn't stopped since I updated again.

  • Casual Listener
  • Plan Premium Device iPhone Xs Operating System iOS 13.1.3 Spotify Version 8.5.28.1046   My Question or Issue Spotify will randomly pause songs while listening. Recently started happeni...
  • Jimmymonkey66
  • Regular
  • 656 Views
  • 3 replies
  • 0 likes
  • iOS
    iPhone XS
  • 656 Views
  • 3 replies
  • 0 likes

Use Apple Watch as remote with iPhone XS

Plan Premium CountrySwedenDeviceiPhone XSOperating SystemiOS 12.3.1 My Question or IssueHisince I switched to iPhone XS I can’t use my Apple Watch as remote for Spotify anymore. Doesn’t matter if I listen in my AirPods or on a Sonos or Harman Kardon....

  • Casual Listener
  • Plan Premium   Country Sweden Device iPhone XS Operating System iOS 12.3.1   My Question or Issue Hi since I switched to iPhone XS I can’t use my Apple Watch as remote for Spot...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 3 replies
  • 0 likes
  • Apple Watch
    iPhone XS
  • 505 Views
  • 3 replies
  • 0 likes