The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the time bar goes back to zero. I tried de-sync the songs...
Casual Listener
Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the ti...
AlexisM94
Casual Listener
1166 Views
1 replies
0 likes
Hello Community, My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ? Thanks for your help, A french user,Xavier
Newbie
Hello Community, My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ? Thanks for your help, A...
jeremygoh
Community Legend
970 Views
1 replies
0 likes
Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the thing move without me touch it lol
Newbie
Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the ...
MichaelJerzak
Composer
1801 Views
1 replies
0 likes
I have an issue with Spotify on my iPhone5. Some of the songs in my playlists are marked as synced, but won't play at all. Neither do they play when I am online or offline. This seem to happend randomly to some of the songs in my playlists. These are...
Regular
I have an issue with Spotify on my iPhone5. Some of the songs in my playlists are marked as synced, but won't play at all. Neither do they play when I am online or offline. This seem to happend rando...
andreasalnaes
Regular
1895 Views
6 replies
0 likes
