Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: synchronisation

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50460 Views
  • 15 replies
  • 36 likes
  • 50460 Views
  • 15 replies
  • 36 likes

Songs are sync but won't play

Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the time bar goes back to zero. I tried de-sync the songs...

  • Casual Listener
  • Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the ti...
  • AlexisM94
  • Casual Listener
  • 878 Views
  • 1 replies
  • 0 likes
  • bug
    Bug iPhone
    Bug Playlist
    Bugged songs
    synced offline won't play
    synchronisation
  • 878 Views
  • 1 replies
  • 0 likes

My synchronisation icon (my albums area) turned grey, why ?

Hello Community, My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ? Thanks for your help, A french user,Xavier

  • Newbie
  • Hello Community,   My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ?   Thanks for your help, A...
  • jeremygoh
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Albums
    synchronisation
  • 647 Views
  • 1 replies
  • 0 likes

Songs not syncing!

Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the thing move without me touch it lol

  • Newbie
  • Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the ...
  • MichaelJerzak
  • Composer
  • 1534 Views
  • 1 replies
  • 0 likes
  • information
    Playlists
    synchronisation
  • 1534 Views
  • 1 replies
  • 0 likes

Synced songs doesn't play

I have an issue with Spotify on my iPhone5. Some of the songs in my playlists are marked as synced, but won't play at all. Neither do they play when I am online or offline. This seem to happend randomly to some of the songs in my playlists. These are...

  • Regular
  • I have an issue with Spotify on my iPhone5. Some of the songs in my playlists are marked as synced, but won't play at all. Neither do they play when I am online or offline. This seem to happend rando...
  • andreasalnaes
  • Regular
  • 1321 Views
  • 6 replies
  • 0 likes
  • iphone
    synchronisation
  • 1321 Views
  • 6 replies
  • 0 likes