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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

34914 Views

40 replies

9 likes

  • 34914 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

99862 Views

115 replies

12 likes

Other
  • 99862 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1205 Views

0 replies

0 likes

iOS
  • 1205 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

297260 Views

60 replies

15 likes

  • 297260 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125127 Views

19 replies

38 likes

  • 125127 Views
  • 19 replies
  • 38 likes

Superuser Contribution App freezing/crashing in Offline mode

So I don't understand, do I have to activate offline mode in data saver mode? Why does the app freeze when I listen in offline mode and no longer play any songs? The app also closes. I have an iPhone 11 Pro with 8,000 songs downloaded.

Regular

So I don't understand, do I have to activate offline mode in data saver mode? Why does the app freeze when I listen in offline mode and no longer play any songs? The app also closes. I have an i...

davidchirk15

Regular

529 Views

6 replies

0 likes

Crash
crashing
downloads
freeze
iOS
offline mode
  • 529 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch app is unresponsive for at least 5 seconds every time I wake up the screen

PlanPremiumCountryItalyDeviceApple Watch Series 7, iPhone XsOperating SystemWatch OS 10.2, iOS 17.2 My Question or Issue Hi, the Apple Watch app has as a very bad issue, which is that it freezes for 5 seconds or more every time I wake up the screen w...

Music Fan

...ssue, which is that it freezes for 5 seconds or more every time I wake up the screen with the app open or I manually open the app, basically making it unusable and super frustrating. I also reinstalled e...

OscarDC

Moderator

2422 Views

9 replies

2 likes

Apple Watch
freeze
Lag
  • 2422 Views
  • 9 replies
  • 2 likes

Superuser Contribution Songs freeze after 10 seconds

PlanPremiumCountryUnited KingdomDeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI pay for the premium service, and listen to music daily. Most of the time I have data, however when I do not I have to deal with Spotify more or less giving a ...

Casual Listener

...ata, however when I do not I have to deal with Spotify more or less giving a semi-premium service in that a lot of songs freeze after 10 seconds and can't be rewound or skipped through.  This h...

oisinvg

Casual Listener

4073 Views

3 replies

0 likes

10
freeze
Premium
  • 4073 Views
  • 3 replies
  • 0 likes

Spotify freezes and stops music playback after ads. Still. In late 2017.

See screenshot at: https://community.spotify.com/t5/Android/Spotify-Free-Freeze-on-Ads/m-p/1836010#M87634 This bug has been posted by many people for several years now. Could we get this prioritized with devs? It forces your customers to quit the app...

Newbie

See screenshot at:  https://community.spotify.com/t5/Android/Spotify-Free-Freeze-on-Ads/m-p/1836010#M87634   This bug has been posted by many people for several years now.   C...

user-removed

Not applicable

1430 Views

1 replies

1 likes

angry
Crash
freeze
iOS
UX
  • 1430 Views
  • 1 replies
  • 1 likes

Have to keep restarting app

My IssueI have to keep restarting the app if I pause music for more than a minute. Spotify seems to crash itself if I pause music then walk away for a minute or so to go do something, which means I can't just come back to my phone and immediately res...

Regular

My Issue I have to keep restarting the app if I pause music for more than a minute. Spotify seems to crash itself if I pause music then walk away for a minute or so to go do something, which means I...

811 Views

0 replies

0 likes

bug
Crash
freeze
Glitch
iOS
music playback
reopen
restart
  • 811 Views
  • 0 replies
  • 0 likes

Solved!! Bluetooth connection or exiting the app freezes music playback

PlanPremiumCountryUSADeviceiPhone 6Operating SystemiOS 12.1.3 My IssueWhenever I connect to a Bluetooth device (either headphones or car stereo, typically), the app freezes playback and I have to restart it, which takes about a minute each time. When...

Regular

Plan Premium Country USA Device iPhone 6 Operating System iOS 12.1.3   My Issue Whenever I connect to a Bluetooth device (either headphones or car stereo, typically), the app freeze...

Emrahayvali

Newbie

10898 Views

4 replies

10 likes

bluetooth
bug
freeze
Glitch
  • 10898 Views
  • 4 replies
  • 10 likes

Can't open my playlists in "my music" tab

Hello, Since 2 days i have trouble to acces my playlists on my IOS device. If i click the 'button' that links to my playlists it wont open it just gives no reaction. Yesterday i had the same problem on the webplayer all the other features work. But i...

Newbie

Hello,   Since 2 days i have trouble to acces my playlists on my IOS device. If i click the 'button' that links to my playlists it wont open it just gives no reaction. Yesterday i had the same...

Taylor

Community Legend

3083 Views

1 replies

0 likes

accessibility
freeze
IOS 8.3
iOS playlist
my music
no reaction
WebPlayer
  • 3083 Views
  • 1 replies
  • 0 likes

Music is not showing up

My Spotify app on my iPhone 4S is not displaying any of my playlists. "Local Files" and "Starred" appear, however will not load any of the songs. Under my "saved songs" only one is listed. I have the app installed on my iPhone 5S, and it works just f...

Newbie

...ut usually they freeze in the middle (the song is playing but no sound) or when the next song comes on, it will not load.

kbrooksc

Community Legend

1323 Views

1 replies

0 likes

freeze
no music
no saved songs
no sound
Not showing up
playlists gone
slow
  • 1323 Views
  • 1 replies
  • 0 likes

Music Won't Stream on 3G

I have an iPhone 4S with 7.1.2 software and I can't stream music on 3G anymore. The song either doesn't start or if it does start then the song freezes after a few seconds. Never had this problem until about 2 weeks ago but now I can't play Spotify i...

Casual Listener

I have an iPhone 4S with 7.1.2 software and I can't stream music on 3G anymore. The song either doesn't start or if it does start then the song freezes after a few seconds.  Never h...

jeremygoh

Community Legend

7282 Views

1 replies

0 likes

3G
bluetooth
freeze
Wi-Fi
won't play
  • 7282 Views
  • 1 replies
  • 0 likes

iOS app temporarily hangs when app switching

DescriptionSwitching away from and back to the Spotify app causes it to freeze up of the interface for about 5-6 seconds each time. 1. Open Spotify on iPhone2. Goto a large playlist and play a track3. Double tap the home screen button and switch to a...

Regular

Description Switching away from and back to the Spotify app causes it to freeze up of the interface for about 5-6 seconds each time. 1. Open Spotify on iPhone 2. Goto a large playlist and p...

Joes

Regular

3487 Views

4 replies

0 likes

freeze
hangs
iphone 5
switching
  • 3487 Views
  • 4 replies
  • 0 likes