Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Overheating

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36053 Views
  • 15 replies
  • 36 likes
  • 36053 Views
  • 15 replies
  • 36 likes

Overheating while streaming to other device

Plan - Family (Premium)Country - United StatesDevice - iPhone 7 PlusOperating System - iOS 12 My Question or IssueWhen I connect to a device to listen to music (in this case I’m connecting my phone to my Apple TV to listen to Spotify on the stereo) m...

  • Casual Listener
  • Plan - Family (Premium) Country - United States Device - iPhone 7 Plus Operating System - iOS 12   My Question or Issue When I connect to a device to listen to music (in this case I’m...
  • Loxer
  • Community Legend
  • 846 Views
  • 3 replies
  • 0 likes
  • battery
    battery drain
    Connect
    Connected Device
    Device Available
    drain
    Hot
    Overheating
  • 846 Views
  • 3 replies
  • 0 likes

Overheating iphone

I would love to update to premium, but my iPhone is overheating even with free version... lost 50% of battery during one workout. When i use different streaming app 10-15%. I got iPhone 7. Some help? And yes, i have reinstalled twice and got last ver...

  • Newbie
  • I would love to update to premium, but my iPhone is overheating even with free version... lost 50% of battery during one workout. When i use different streaming app 10-15%. I got iPhone 7. Some h...
  • 593 Views
  • 0 replies
  • 0 likes
  • Battery performance
    Overheating
  • 593 Views
  • 0 replies
  • 0 likes

Spotify (ver 8.4.0) is causing severe battery drain and overhea of Iphone 7+ (running iOS 10.3.1)

My only solution thus far has been to operate my Spotify app in 'offline' mode. I've noticed that when I do that my battery doesn't drain and phone isn't a scorching 'lava rock.' Curious how Spotify will fix this and when...also how the overheating o...

  • Newbie
  • ...urious how Spotify will fix this and when...also how the overheating of the phone could have a detrimental affect on my phone.
  • smh6986
  • Casual Listener
  • 1905 Views
  • 5 replies
  • 1 likes
  • battery
    iOS 10
    iphone 7
    Overheating
    Spotify version 8.4.0
  • 1905 Views
  • 5 replies
  • 1 likes