Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app The app is on the latest version and I have waited multiple days to see if it just needed longer to sync but...
Casual Listener
On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app The app is on the latest version and I have wait...
Spenbarkley
Visitor
3049 Views
6 replies
0 likes
PlanPremiumCountryAustraliaDeviceiphone 8+Operating SystemiOS 13, Windows 10 My Question or IssueI'm unable to get local files songs to sync or download on my iphone. I've reinstalled both apps on windows and iphone twice, reset both devices, have bo...
Newbie
Plan Premium Country Australia Device iphone 8+ Operating System iOS 13, Windows 10 My Question or Issue I'm unable to get local files songs to sync or download on my iphone. I've re...
altecice
Newbie
15813 Views
10 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 13 My Question or IssueI used the desktop app to add songs to my Liked Songs playlist successfully. Going over to my phone, none of those songs appear in Liked Songs. HOWEVER, if I search fo...
Casual Listener
Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 13 My Question or Issue I used the desktop app to add songs to my Liked Songs playlist successfully. Going over to ...
al_xander
Casual Listener
2203 Views
4 replies
2 likes
PlanPremiumCountryUnited StatesDevice 1Macbook ProOperating SystemOS X El Capitan 10.11.6Device 2iPhone 6SOperating SystemiOS 12.3.1 My Question or IssueWhen I go to an artist on my phone for which I've already clicked 'Follow' within the desktop cli...
Regular
Plan Premium Country United States Device 1 Macbook Pro Operating System OS X El Capitan 10.11.6 Device 2 iPhone 6S Operating System iOS 12.3.1 My Question or Issue When I go to ...
orphanpog
Regular
1822 Views
4 replies
0 likes
Plan: Premium (Family) Country: UK DeviceiPhone 7 and MacBook Pro running High Sierra My Question or IssueHi! So I have always used Spotify's fab 'Local Files' feature to add songs from old folk music CDs from the country where my parents grew up (wh...
Newbie
Plan: Premium (Family) Country: UK Device iPhone 7 and MacBook Pro running High Sierra My Question or Issue Hi! So I have always used Spotify's fab 'Lo...
562 Views
0 replies
0 likes
