Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Plan: Duo PremiumCountry UK Device(iPhone 8, iPad New)Operating System(Whatever update they did last) My Question or IssueEverytime I tell my iphone or ipad to play on Alexa #1, it plays it on the other 3. It does not happen when I tell my macbook to...
Casual Listener
...o play on Alexa #1, it plays it on the other 3. It does not happen when I tell my macbook to play on Alexa #1, and it does not happen when my dad uses his iphone 8 / ipad to connect to his device....
Elena
Moderator
574 Views
1 replies
0 likes
FamilyPlanGermanyiPhone 11 Pro iOS 15.1 My Question or IssueMy multiroom group of 2 Alexa Echo Flex (new) appear as speakers (single speaker icon) in the Spotify iOS App. See attachment. When starting Music only one speaker plays. From Alex App and f...
Casual Listener
FamilyPlan Germany iPhone 11 Pro iOS 15.1 My Question or Issue My multiroom group of 2 Alexa Echo Flex (new) appear as speakers (single speaker icon) in the Spotify iOS A...
Ver
Spotify Legend
889 Views
4 replies
0 likes
PlanPremiumCountryIrelandphoneiphone 8Operating System(iOS 14.6 My Question or IssueThe mobile app cannot see all echo devices on the _same_ network. Some appears, some not. The alexa based spotify works fine on the echo devices.
Roadie
...The alexa based spotify works fine on the echo devices.
Ivan
Spotify Legend
868 Views
5 replies
0 likes
PlanPremium CountrySpain DeviceIphone Xr Operating System(iOS 14.4) My Question or Issue I have iphone x and alexa app. I have linked alexa with my spotify premium account. But when i say “Alexa, play spotify” i ALWAYS get “I can’t play spotify on th...
Gig Goer
Plan Premium Country Spain Device Iphone Xr Operating System (iOS 14.4) My Question or Issue I have iphone x and alexa app. I have linked alexa...
EthanS1
Community Legend
2794 Views
5 replies
0 likes
Plan: PremiumCountry: USADevice: iPhone 11 Pro MaxOperating System: iOS 13.4.1 My Question or Issue:I cannot get the Echo devices and groups in my home to show up in my Spotify Connect list of devices.The other person in my home is signed in to the A...
Casual Listener
...potify Connect list of devices. The other person in my home is signed in to the Alexa app and has connected their Spotify account. They can open Spotify and see our home devices in the Connect menu. I...
carolnicolee
Casual Listener
3508 Views
2 replies
0 likes
PremiumUnited StatesiPhone 8 | iOS 10 So I'm loving Stations and considering deleting my premium Pandora account. However, a few things are making me wait and I'm hoping anyone has more info on a few of the below.1. CarPlay - any way or news on when ...
Casual Listener
...as more info on a few of the below. 1. CarPlay - any way or news on when it will be available? 2. Stations app for Roku/AppleTV, etc? 3. How can I get Alexa to play Stations? It doesn't show up in t...
myaeger80
Casual Listener
1640 Views
6 replies
1 likes
PlanPremiumCountry SpainDeviceIpad alexa My Question or Issue Desde hace unas semanas tengo spotify pri conectado a Alexa a través del ipad y no se por qué motivo al rato de estar escuchando música se apaga solo. Pero eso no es lo peor, si no que des...
Newbie
Plan Premium Country Spain Device Ipad alexa My Question or Issue Desde hace unas semanas tengo spotify pri conectado a Alexa a través del ipad y no se por qué motivo al r...
867 Views
0 replies
0 likes
