Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: app crash

Labels

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 384821 Views
  • 876 replies
  • 325 likes
  • 384821 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74927 Views
  • 124 replies
  • 32 likes
  • 74927 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16556 Views
  • 8 replies
  • 0 likes
  • 16556 Views
  • 8 replies
  • 0 likes

Superuser Contribution App crashes if in background or phone locked

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.8 My Question or IssueSpotify crashes ~30-90 seconds after putting app in background or locking screen while app is in foreground. When I open the app again, it’s paused at the star...

  • Regular
  •   Plan Premium Country United States Device iPhone 11 Operating System iOS 14.8   My Question or Issue Spotify crashes ~30-90 seconds after putting app in background or locking s...
  • Xenia
  • Moderator
  • 4226 Views
  • 26 replies
  • 8 likes
  • app crash
  • 4226 Views
  • 26 replies
  • 8 likes

Superuser Contribution App Randomly Crashes When Playing Music

PlanFreeCountryUnited States DeviceiPhone 12 ProOperating SystemiOS 14.7 My Question or IssueWhenever I play music and my phone is locked, the app will randomly crash and my music will stop playing. When I go back into the app, the Spotify logo comes...

  • Casual Listener
  • Plan Free Country United States   Device iPhone 12 Pro Operating System iOS 14.7   My Question or Issue Whenever I play music and my phone is locked, the app will randomly crash ...
  • Alex
  • Moderator
  • 765 Views
  • 7 replies
  • 0 likes
  • app crash
    Crash
  • 765 Views
  • 7 replies
  • 0 likes

Superuser Contribution [iOS] App crashing on startup

Hey folks, We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices. If you're also experiencing this, no worries, our tech teams are currently looking into this. For more info and updates, please check t...

  • Spotify Legend
  • Hey folks,   We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices.   If you're also experiencing this, no worries, our tech teams a...
  • 926 Views
  • 0 replies
  • 9 likes
  • app crash
    iOS
  • 926 Views
  • 0 replies
  • 9 likes

Constant Waze Banner

Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does anyone know how to get rid of the banner permanently without...

  • Visitor
  •   Every time I open the mobile app (version 8.4.65) on my iPhone 8, a banner appears at the top of the screen asking if I want to connect to Waze. When I click “Cancel”, the app crashes. Does a...
  • user-removed
  • Not applicable
  • 1838 Views
  • 6 replies
  • 0 likes
  • app crash
    iphone
    iphone app
    Waze
  • 1838 Views
  • 6 replies
  • 0 likes