Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Carplay

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48207 Views
  • 15 replies
  • 36 likes
  • 48207 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution CarPlay does not list all artists when iPhone is connected

PlanPremiumCountryUSADeviceiPhone 12 MiniOperating SystemiOS 15.2.1 My Question or IssueWhen I connect my iPhone via CarPlay to my car (2021 Subaru Crosstrek Premium), not all of my artists are listed, regardless of whether I follow them. I can see t...

  • Regular
  • Plan Premium Country USA Device iPhone 12 Mini Operating System iOS 15.2.1   My Question or Issue When I connect my iPhone via CarPlay to my car (2021 Subaru Crosstrek Premium), not a...
  • stinneeto
  • Visitor
  • 14521 Views
  • 69 replies
  • 4 likes
  • Carplay
    iphone
    Subaru
  • 14521 Views
  • 69 replies
  • 4 likes

10 second rewind broken after last update

Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up. It is skipping anywhere from 13 seconds - 4:30+. This issue is only occuring during Carplay and not happening while using the phone sp...

  • Music Fan
  • Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up.   It is skipping anywhere from 13 seconds - 4:30+.  This issue is o...
  • mbars
  • Newbie
  • 2876 Views
  • 7 replies
  • 5 likes
  • Carplay
  • 2876 Views
  • 7 replies
  • 5 likes

Superuser Contribution Playlists missing from CarPlay

Premium version on iOS 13.5.1 Only the first 12 playlists show up on my CarPlay (GMC 2019) It only shows the first 12 no matter how I sort them (by name, recently played) on the iPhone. It shows all 50+ lists on my phone but the carplay interfaces st...

  • Roadie
  • Premium version on iOS 13.5.1   Only the first 12 playlists show up on my CarPlay (GMC 2019)   It only shows the first 12 no matter how I sort them (by name, recently played) on the i...
  • Rboy2
  • Roadie
  • 9432 Views
  • 18 replies
  • 1 likes
  • Carplay
  • 9432 Views
  • 18 replies
  • 1 likes

Superuser Contribution Artist squashed in CarPlay

PlanPremiumCountryIrelandDeviceiPhone 11Operating SystemiOS 14.5CarSeat Leon, 2021 My Question or IssueWhen on CarPlay, the artist name is squashed or over written by the Song / Album title. See attached for an example. This happens on all songs.

  • Visitor
  • Plan Premium Country Ireland Device iPhone 11 Operating System iOS 14.5 Car Seat Leon, 2021   My Question or Issue When on CarPlay, the artist name is squashed or over written by t...
  • Mihail
  • Spotify Legend
  • 1072 Views
  • 10 replies
  • 0 likes
  • artist
    Carplay
  • 1072 Views
  • 10 replies
  • 0 likes

Superuser Contribution CarPlay music playing as phone call

When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is the only app that does this. When I use other audio ap...

  • Regular
  • When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is t...
  • CarlosE
  • Moderator
  • 6072 Views
  • 6 replies
  • 1 likes
  • Carplay
    Connect
    phone
    quality
  • 6072 Views
  • 6 replies
  • 1 likes

CarPlay Audio quality is forced to low - why?

PlanPremiumDeviceiPhone 12Operating SystemiOS 14 My Question or IssueWhen I listen to Spotify in my BMW on CarPlay I noticed that the audio quality setting is overwritten to low, and it's is impossible to change back to Very High, which I normally us...

  • Newbie
  • Plan Premium Device iPhone 12 Operating System iOS 14   My Question or Issue When I listen to Spotify in my BMW on CarPlay I noticed that the audio quality setting is overwritten to l...
  • user-removed
  • Not applicable
  • 2160 Views
  • 1 replies
  • 0 likes
  • Carplay
  • 2160 Views
  • 1 replies
  • 0 likes

CarPlay volume is really low

PlanpremiumCountrymexico DeviceIphone 7s plus, iPhone 8, iPhone XS masOperating SystemiOS 12 My Question or Issue I have experienced on any iPhone devices and with carplay on a really low volume on the car, this doesn’t happens with Apple Music, iTun...

  • Casual Listener
  • ...evices and with carplay on a really low volume on the car, this doesn’t happens with Apple Music, iTunes, or any other app, just with Spotify   if I use Bluetooth I can hear perfectly the song at 1...
  • Swcalise
  • Newbie
  • 2127 Views
  • 1 replies
  • 3 likes
  • Carplay
  • 2127 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify crashes on Carplay after reconnect - Audio doesn't play.

Using the latest spotify on iPhone 11 XS Max. When the car is switched off and on and carplay reconnects, many times spotify audio output crashes and songs play without sound. If I do the same with Apple Music, sound is played properly and Apple Musi...

  • Regular
  • Using the latest spotify on iPhone 11 XS Max.   When the car is switched off and on and carplay reconnects, many times spotify audio output crashes and songs play without sound. If I do the s...
  • Ver
  • Spotify Legend
  • 1216 Views
  • 3 replies
  • 0 likes
  • Carplay
    no sound
  • 1216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove daily mix and related on Carplay

Can I remove the Daily Mix and similar items from Spotify and/or from appearing at the top of my list when using Apple CarPlay? I use Spotify for podcasts in the car. I do not listen to any of the music provided. I want to delete the pre-curated list...

  • Visitor
  • Can I remove the Daily Mix and similar items from Spotify and/or from appearing at the top of my list when using Apple CarPlay? I use Spotify for podcasts in the car. I do not listen to any of the m...
  • Mihail
  • Spotify Legend
  • 1578 Views
  • 1 replies
  • 0 likes
  • Carplay
  • 1578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple CarPlay - Unable to connect (null)

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.3 My Question or IssueThe problem started after updating to iOS 12.3. It used to be infrequent earlier with iOS 12.2 but killing and restarting the app would solve it. Typically it will happen...

  • Roadie
  • ...but killing and restarting the app would solve it. Typically it will happen when connecting to CarPlay with the iPhone locked and starting Spotify from the car screen.   now no matter what I d...
  • Rboy2
  • Roadie
  • 2664 Views
  • 2 replies
  • 0 likes
  • Carplay
  • 2664 Views
  • 2 replies
  • 0 likes

[Carplay] Item cannot be played

PlanPremiumCountryGermanyDeviceiPhone Xs MaxOperating SystemiOS 13 My Question or IssueItems that where played before (previous evening) cannot be played back (in the next morning). Whenever I select an album from the "Recently played" list I'll get ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone Xs Max Operating System iOS 13   My Question or Issue Items that where played before (previous evening) cannot be played back (in the next mo...
  • FuzzyMaster
  • Visitor
  • 780 Views
  • 1 replies
  • 0 likes
  • Carplay
    recently
  • 780 Views
  • 1 replies
  • 0 likes

Apple CarPlay with iOS 15 beta

PlanPremiumCountrySweden DeviceiPhone X, Apple CarPlay (Volvo V90 2019) My Question or IssueApples new iOS14 Beta is out and everything in Apple CarPlay seems to be working fine, except Spotify. All playlists etc. work but when I press play nothing h...

  • Casual Listener
  • Plan Premium Country Sweden  Device iPhone X, Apple CarPlay (Volvo V90 2019)   My Question or Issue Apples new iOS14 Beta is out and everything in Apple CarPlay seems to be w...
  • Billy-J
  • Spotify Star
  • 1732 Views
  • 3 replies
  • 0 likes
  • apple
    cable
    Carplay
    iOS
  • 1732 Views
  • 3 replies
  • 0 likes

Carplay - sorting question

PlanPremiumCountryItalyDeviceiPhone 7 My Question or IssueUsing Carplay I notice that under Library --> Albums or Library --> Artists items are sorted only by alphabetical order despite how they are displayed/sorted on my iphone. Strangely that doesn...

  • Roadie
  • Plan Premium Country Italy Device iPhone 7   My Question or Issue Using Carplay I notice that under Library --> Albums or Library --> Artists items are sorted only by a...
  • jamrolu
  • Casual Listener
  • 936 Views
  • 3 replies
  • 3 likes
  • Carplay
  • 936 Views
  • 3 replies
  • 3 likes

CarPlay App is lacking

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS 13 My Question or IssueI'm trying to move to Spotify from Apple Music and have noticed that the CarPlay app is considerably lacking in comparison and has a few weird issues too. T...

  • Visitor
  • Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS 13   My Question or Issue I'm trying to move to Spotify from Apple Music and have noticed that the CarPlay...
  • 485 Views
  • 0 replies
  • 0 likes
  • Carplay
    iOS
  • 485 Views
  • 0 replies
  • 0 likes

CarPlay previous song

When using Spotify on iPhone, pressing “wind back” goes to the beginning of the current song as you would expect. However, pressing it is on CarPlay goes back to the beginning of the previous song. Which to my mind is counter intuitive and pointless....

  • Newbie
  • When using Spotify on iPhone, pressing “wind back” goes to the beginning of the current song as you would expect. However, pressing it is on CarPlay goes back to the beginning of the previous song. W...
  • Kishan2
  • Music Fan
  • 1671 Views
  • 4 replies
  • 1 likes
  • Carplay
    previous track
    rewind
  • 1671 Views
  • 4 replies
  • 1 likes

Superuser Contribution Apple CarPlay Wont Sort Playlists

I have my playlists sorted in my Spotify app by “Recently Added,” so the newest songs I’ve added to the playlist are at the top. But when using Apple CarPlay, this doesn’t carry over to my in-car display. Playlists are only sorted by ‘oldest to newes...

  • Regular
  • I have my playlists sorted in my Spotify app by “Recently Added,” so the newest songs I’ve added to the playlist are at the top.   But when using Apple CarPlay, this doesn’t carry over to my i...
  • kronofogdn
  • Visitor
  • 1079 Views
  • 2 replies
  • 0 likes
  • apple
    Carplay
    Playlists
    recently added
  • 1079 Views
  • 2 replies
  • 0 likes

Apple CarPlay Audio no longer working

PlanPremiumCountryUKDeviceiPhone 7+Operating SystemiOS 12.2 My Question or IssueMy Spotify audio over carplay has entirely died now. Apple music works fine, siri works fine, all other apps work fine. However whenevever spotify gets to 2 secconds into...

  • Music Fan
  • Plan Premium Country UK Device iPhone 7+ Operating System iOS 12.2   My Question or Issue My Spotify audio over carplay has entirely died now. Apple music works fine, siri works f...
  • jrubesch
  • Newbie
  • 20490 Views
  • 22 replies
  • 5 likes
  • Carplay
    Fix
    Help
  • 20490 Views
  • 22 replies
  • 5 likes

Spotify not connecting to apple Carplay

Spotify will not load contents into apple carplay when car (2019 BMW) is properly connected to Apple carplay and other apps are loading and working correctly. Sometimes it gives a message that it was unable to load but usually the screen is just blan...

  • Newbie
  • Spotify will not load contents into apple carplay when car (2019 BMW) is properly connected to Apple carplay and other apps are loading and working correctly.  Sometimes it gives a message t...
  • Appaz
  • Visitor
  • 1276 Views
  • 1 replies
  • 1 likes
  • Carplay
  • 1276 Views
  • 1 replies
  • 1 likes

Track skips 2-3 seconds ahead when switching back to Spotify in CarPlay

Ever since the latest update, whenever switching back to Spotify/Now Playing in CarPlay, the track skips ahead 2-3 seconds. For example, you’re in Maps, and you tap the Spotify icon on the left hand side; Spotify opens and the current track skips ahe...

  • Casual Listener
  • Ever since the latest update, whenever switching back to Spotify/Now Playing in CarPlay, the track skips ahead 2-3 seconds. For example, you’re in Maps, and you tap the Spotify icon on the left h...
  • peroludiarom
  • Newbie
  • 3842 Views
  • 11 replies
  • 5 likes
  • Carplay
    iOS
  • 3842 Views
  • 11 replies
  • 5 likes

iOS Carplay Null Error

PlanPremiumCountry: UK DeviceiPhone 6Operating SystemiOS 12 My Question or IssueSpotify has been poor at connecting via Apple Carplay for a while - and it’s the only app I’m having issues with. Upon connecting and starting Carplay and selecting Spoti...

  • Regular
  • Plan Premium Country: UK   Device iPhone 6 Operating System iOS 12   My Question or Issue Spotify has been poor at connecting via Apple Carplay for a while - and it’s the only a...
  • tombalas
  • Newbie
  • 5848 Views
  • 11 replies
  • 2 likes
  • apple
    Carplay
    iOS
    Skoda
  • 5848 Views
  • 11 replies
  • 2 likes