Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Offline Content

Labels

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397575 Views
  • 879 replies
  • 326 likes
  • 397575 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78594 Views
  • 124 replies
  • 32 likes
  • 78594 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17963 Views
  • 8 replies
  • 0 likes
  • 17963 Views
  • 8 replies
  • 0 likes

Superuser Contribution How can I play all my offline saved songs?

PlanPremiumCountryCzech Republic DeviceiPhone 7Operating SystemiOS 12 My Question or IssueHow can I now with the latest ios update of the app play all my offline saved songs? I am daily commuting by subway to work and this was one of the reasons to g...

  • Casual Listener
  •   Plan Premium Country Czech Republic  Device iPhone 7 Operating System iOS 12   My Question or Issue How can I now with the latest ios update of the app play all my offline...
  • 100pcentoverit
  • Visitor
  • 27707 Views
  • 11 replies
  • 8 likes
  • iOS 12
    new release
    Offline Content
  • 27707 Views
  • 11 replies
  • 8 likes

Can’t Play only downloaded songs?

PremiumiOS10 Spotify ver 8.4.94 I used to be able to pick “saved songs” from my library, and this would play every song i chose to download from any playlist. Now I’m only able to choose to play “favorite songs” (which are different from the songs i ...

  • Casual Listener
  •   Premium iOS10  Spotify ver 8.4.94   I used to be able to pick “saved songs” from my library, and this would play every song i chose to download from any playlist. Now I’m only a...
  • Moglum
  • Visitor
  • 1940 Views
  • 3 replies
  • 3 likes
  • Offline Access
    Offline Content
    Offline songs
    saved songs
    saved songs gone
  • 1940 Views
  • 3 replies
  • 3 likes

Offline content not available

Hi all, Yesterday in the evening, I've listened to my Offline-Albums (fully marked as green/offline). Over Night, I’ve completely switched off my iPhone6.This morning, after starting the phone, my Spotify-Account was logged off (username and PW requi...

  • Regular
  • Hi all, Yesterday in the evening, I've listened to my Offline-Albums (fully marked as green/offline). Over Night, I’ve completely switched off my iPhone6.This morning, after starting the phone, my Sp...
  • Supergrobi1909
  • Regular
  • 696 Views
  • 3 replies
  • 0 likes
  • Download
    logged out.
    Offline Content
  • 696 Views
  • 3 replies
  • 0 likes

Cache list of offline songs

PlanPremiumCountryUS DeviceiPhone 6Operating SystemiOS 11.4 My Question or Issue I have many songs downloaded on my phone for offline listening, but when Spotify opens it requires an internet connection to load My Music and everything else. That mean...

  • Regular
  • Plan Premium Country US  Device iPhone 6 Operating System iOS 11.4   My Question or Issue   I have many songs downloaded on my phone for offline listening, but when Spotify ...
  • 589 Views
  • 0 replies
  • 1 likes
  • IOS 11
    Offline availability not working
    Offline Content
    Your Music
  • 589 Views
  • 0 replies
  • 1 likes

What do you save?

I save all my music to 'Your music' and keep it available offline, and I don't make playlists as I have all my offline music in one place.However, thinking about storage, do you have 'Your music' saved offline or not? Or do you only save playlists of...

  • Roadie
  • I save all my music to 'Your music' and keep it available offline, and I don't make playlists as I have all my offline music in one place. However, thinking about storage, do you have 'Your music' s...
  • AdLadz
  • Roadie
  • 518 Views
  • 4 replies
  • 0 likes
  • Offline Content
    Save Artists
  • 518 Views
  • 4 replies
  • 0 likes

Offline albums are empty (sometimes)

[iPhone 4S - iOS 9.3.2 - 1.1 GB available - Spotify app version: 5.7.0] Hi all. I used to have an iPhone 4, save offline albums and it worked perfectly without 3G or wifi. I just got an iPhone 4S and things are a bit weird now... I saved a few albums...

  • Casual Listener
  • [iPhone 4S - iOS 9.3.2 - 1.1 GB available - Spotify app version: 5.7.0]   Hi all. I used to have an iPhone 4, save offline albums and it worked perfectly without 3G or wifi.   I just go...
  • 303 Views
  • 0 replies
  • 0 likes
  • iPhone 4S
    Offline Content
  • 303 Views
  • 0 replies
  • 0 likes

All "My music" downloaded with "Available Offline" disappeared - iPhone 6S

Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data and 6GB - just for your info - is about 30$. This w...

  • Newbie
  • Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data ...
  • 446 Views
  • 0 replies
  • 0 likes
  • disappeared
    offline
    Offline Content
  • 446 Views
  • 0 replies
  • 0 likes