Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I've had this issue for pretty much the whole year - when using Spotify to stream to either Bose Home Portable or Sonos Move music often skips & pauses briefly during playback. Initially I though the Bose HP was to blame so I returned it in exchange ...
Visitor
I've had this issue for pretty much the whole year - when using Spotify to stream to either Bose Home Portable or Sonos Move music often skips & pauses briefly during playback. Initially I t...
1178 Views
0 replies
3 likes
I have severe issues to stream Spotify contend to my Libratone ZippMini speaker via AirPlay 2. No issues to use AirPlay 2 to reach my BOSE 700 sound bar. The connection between ZippMini speaker to router must be solid as well because Spotify connect ...
Newbie
I have severe issues to stream Spotify contend to my Libratone ZippMini speaker via AirPlay 2. No issues to use AirPlay 2 to reach my BOSE 700 sound bar. The connection between ZippMini speaker to r...
blackcult
Casual Listener
2013 Views
2 replies
0 likes
Device: iPhone 6Subscription: PremiumCountry: U.S.Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity. VideoVideo 2 All apps, phone, and speakers are fully updated to the latest software. Issue: You can get a better idea of the issue I’m talkin...
Casual Listener
Device: iPhone 6 Subscription: Premium Country: U.S. Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity. Video Video 2 All apps, phone, and speakers are fully u...
Peter
Spotify Legend
3716 Views
12 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 7+Operating SystemiOS 12 My Question or IssueScenario: I’m playing a Spotify playlist directly through my Bose SoundTouch speakers, then I open the app on my iPhone to use it as a remote. At this point I’m aske...
Visitor
Plan Premium Country Australia Device iPhone 7+ Operating System iOS 12 My Question or Issue Scenario: I’m playing a Spotify playlist directly through my Bose SoundTouch s...
user-removed
Not applicable
3045 Views
6 replies
0 likes
PlanPremium DeviceiPhone XOperating SystemiOS 11.4 My Question or IssueToday, only half through the day i recognized my iPhone being uncomfortably warm while using. The battery has already drained to 40%, see attached picture. Next item on the batter...
Casual Listener
...he battery has already drained to 40%, see attached picture. Next item on the battery list was 9%. I was listening to a radio with the screen turned off, with my Bluetooth headset (Bose Q...
BR3W3R
Gig Goer
3588 Views
5 replies
1 likes
Hey. Sorry for my bad english, im german. I have a problem with my new soundtouch system. first it worked with spotify but we had problems with the internet radio. it stops after a few minutes. therefore we reseted the whole system and after that the...
Newbie
...ifferent devices (ipad, my iphone and my husbands iphone) and we also tried my husbands spotify account (no premium). I also called the bose hotline and they checked the system. THe bose system has a c...
MattSuda
Spotify Star
1008 Views
1 replies
0 likes
My iPod touch works with my Bose player, but my new iPhones 4 & 5 do not. Both have Spotify Premium installed.
Regular
My iPod touch works with my Bose player, but my new iPhones 4 & 5 do not. Both have Spotify Premium installed.
1213263143
Regular
3855 Views
6 replies
0 likes
