The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Ever since signing up for Premium and using Spotify on my iPhone 5 for the last couple or three years, I've noticed a problem that seems to only apply to most (if not all) of my locally originated tracks. Tracks from the Spotify catalog will play fro...
Newbie
Ever since signing up for Premium and using Spotify on my iPhone 5 for the last couple or three years, I've noticed a problem that seems to only apply to most (if not all) of my locally originated tr...
Fishtaco
Community Legend
828 Views
1 replies
0 likes
Hello, whenever i try to sync local files with my iphone i put them in a playlist, connect the iphone with the same wifi like my mac and then i make them available for offline mode. but when they finished syncing and all the tracks are in the "local ...
Casual Listener
Hello, whenever i try to sync local files with my iphone i put them in a playlist, connect the iphone with the same wifi like my mac and then i make them available for offline mode. ...
lexspider
Casual Listener
1127 Views
2 replies
0 likes
Hi,Please help. I switched today back to iOS and the app thinks I am in France, showing playlist recommendations from there as well as sending mails in French after using the family invites. Btw. Invite is also not working. Maybe it's connected.Thank...
Newbie
Hi, Please help. I switched today back to iOS and the app thinks I am in France, showing playlist recommendations from there as well as sending mails in French after using the family invites. Btw. I...
MattSuda
Spotify Star
977 Views
1 replies
0 likes
Hi - I have uploaded local music to my iPhone 6 and ipad mini 3. However the music doesn't remain synced. I can see it in the playlists, but when playing on my iPhone or iPad, it skips over those tracks and says "cannot be found" or "not synced." It ...
Regular
Hi - I have uploaded local music to my iPhone 6 and ipad mini 3. However the music doesn't remain synced. I can see it in the playlists, but when playing on my iPhone or i...
MorgBGreat
Regular
1242 Views
3 replies
0 likes
