Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Offline Access

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60142 Views
  • 16 replies
  • 36 likes
  • 60142 Views
  • 16 replies
  • 36 likes

Spotify on Apple Watch 2019

PlanPremium CountryAll DeviceApple Watch My Question or IssueGiven the capabilities of Apple Watch 3 and beyond, and given the ability of competing Apple Watch apps (e.g. Apple Music & Audible) Spotify app must be able to download music (say an Apple...

  • Newbie
  • Plan Premium   Country All   Device Apple Watch   My Question or Issue Given the capabilities of Apple Watch 3 and beyond, and given the ability of competing Apple Watch apps...
  • MattSuda
  • Spotify Star
  • 1418 Views
  • 2 replies
  • 15 likes
  • Apple Watch
    Offline Access
  • 1418 Views
  • 2 replies
  • 15 likes

Downloaded songs not playing offline

I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begin. I’ve realised this after burning thru data the p...

  • Newbie
  • I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begi...
  • jamieminetto
  • Casual Listener
  • 2695 Views
  • 4 replies
  • 6 likes
  • downloads
    Offline Access
  • 2695 Views
  • 4 replies
  • 6 likes

Saved Songs & Download Function Change

Hello,As many others have noticed, the functionality when downloding songs has changed and its horribly painful and I am in strong favours for it to be changed back. Previously, you could automatically like a song by selecting (+) and it would automa...

  • Casual Listener
  • Hello, As many others have noticed, the functionality when downloding songs has changed and its horribly painful and I am in strong favours for it to be changed back.   Previously, you could ...
  • Scotti8
  • Casual Listener
  • 2951 Views
  • 1 replies
  • 5 likes
  • Download error
    liked songs
    Offline Access
  • 2951 Views
  • 1 replies
  • 5 likes

Can’t Play only downloaded songs?

PremiumiOS10 Spotify ver 8.4.94 I used to be able to pick “saved songs” from my library, and this would play every song i chose to download from any playlist. Now I’m only able to choose to play “favorite songs” (which are different from the songs i ...

  • Casual Listener
  •   Premium iOS10  Spotify ver 8.4.94   I used to be able to pick “saved songs” from my library, and this would play every song i chose to download from any playlist. Now I’m only a...
  • Moglum
  • Visitor
  • 2154 Views
  • 3 replies
  • 3 likes
  • Offline Access
    Offline Content
    Offline songs
    saved songs
    saved songs gone
  • 2154 Views
  • 3 replies
  • 3 likes

3 device max out

I keep trying to download my saved songs playlist but the app won't allow me, I know it isn't the storage that's an issue, my playlist consist of less that 100 songs. The error message keeps popping up that I've downloaded to more than 3 devices, the...

  • Newbie
  • I keep trying to download my saved songs playlist but the app won't allow me, I know it isn't the storage that's an issue, my playlist consist of less that 100 songs. The error message keeps popping ...
  • SNM
  • Regular
  • 884 Views
  • 2 replies
  • 0 likes
  • devices
    Download bug
    Download error
    Offline Access
  • 884 Views
  • 2 replies
  • 0 likes

Solved!! Just Subscribed -- But Playlists and Songs say "Not Available Offline"

Hi, I just subscribed to premium because I want to be able to take my playlists with me on the go, but all of the songs are saying "this song isn't available offline." Am I doing something wrong??I use an iPod Touch 5th generation. The app version of...

  • Casual Listener
  • Hi,   I just subscribed to premium because I want to be able to take my playlists with me on the go, but all of the songs are saying "this song isn't available offline."  Am I doing somet...
  • Nico
  • Community Legend
  • 652 Views
  • 3 replies
  • 0 likes
  • Offline Access
  • 652 Views
  • 3 replies
  • 0 likes

Songs won't download for offline

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I'm always on wifi when this happens and I have more...

  • Newbie
  • I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I...
  • 339 Views
  • 0 replies
  • 0 likes
  • Download error
    Offline Access
  • 339 Views
  • 0 replies
  • 0 likes

songs are not being downloaden

Device:iPhone 6Operating System Version:9.0.2 (13A452)Spotify Version:4.4.0.1576Description:I had my music stored on my iPhone in downloadquality normal. I changed this to high. The problem is that now still a lot of songs have to be downloaded/chang...

  • Casual Listener
  • Device: iPhone 6 Operating System Version: 9.0.2 (13A452) Spotify Version: 4.4.0.1576 Description: I had my music stored on my iPhone in downloadquality normal. I changed this to high. T...
  • 347 Views
  • 0 replies
  • 0 likes
  • ios 9
    Offline Access
  • 347 Views
  • 0 replies
  • 0 likes

Uninstalling iOS App while Keeping Offline Tracks

I have not needed to do this yet, but I know there will come a day when I will need to uninstall and then reinstall the Spotify app. What I don't want to happen is lose the settings that I have added for offline songs and albums on my iPhone. Does an...

  • Visitor
  • I have not needed to do this yet, but I know there will come a day when I will need to uninstall and then reinstall the Spotify app. What I don't want to happen is lose the settings that I have added...
  • driveflanger
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • iOS
    Offline Access
    Uninstall
  • 417 Views
  • 1 replies
  • 0 likes

Offline Playlists on more than 3 devices?

After opening Spotify for iOS, this: So I sign into my account online and I see this: Only 2 devices, right? 1) What is happening?2) Why is it continuing to happen? This is probably the 5th time this has happened to me, it forces me to re-sync all pl...

iOS Error Message Screen Shot 2015-07-14 at 5.07.53 PM.png
  • Casual Listener
  • After opening Spotify for iOS, this:                                       &nbsp...
  • supervixen
  • Casual Listener
  • 1039 Views
  • 2 replies
  • 1 likes
  • Offline Access
    offline availablity
    Offline Devices
    Offline playlists unavailable
  • 1039 Views
  • 2 replies
  • 1 likes

Solved!! Continuing to use removed tracks that have been synced

I currently use an older iPhone 4 as an iPod of sorts to sync most of my Spotify library to, and I then keep the phone on airplane to save battery. Ever since Neil Young's catalog was removed from Spotify, I've avoided turning the wifi on on the phon...

  • Newbie
  • I currently use an older iPhone 4 as an iPod of sorts to sync most of my Spotify library to, and I then keep the phone on airplane to save battery.    Ever since Neil Young's catalog was ...
  • DasPeter
  • Community Legend
  • 739 Views
  • 1 replies
  • 0 likes
  • Offline Access
    Offline listening
    Offline songs
    syncing
  • 739 Views
  • 1 replies
  • 0 likes

Certain songs won't offline sync to iPhone

Hi!Just lately I am having trouble with syncing music offline to my iPhone 6.Any song which I have tried to add to the phone over the last week has not worked (no green 'available' icon displaying next to the track).I have been able to successfully s...

  • Newbie
  • Hi! Just lately I am having trouble with syncing music offline to my iPhone 6. Any song which I have tried to add to the phone over the last week has not worked (no green 'available' icon displayin...
  • 515 Views
  • 0 replies
  • 0 likes
  • iphone
    iphone6
    Offline Access
    offline play
  • 515 Views
  • 0 replies
  • 0 likes

Offline

Hey! I'm having my first problem with this app and it's very aggravating. Anytime I have hit the "Available Offline" switch from off to on it syncs and every has been good. Recently I've noticed it hasn't been syncing my new songs. I've kinda ignored...

  • Newbie
  • Hey! I'm having my first problem with this app and it's very aggravating. Anytime I have hit the "Available Offline" switch from off to on it syncs and every has been good. Recently I've noticed it ...
  • radiuz
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Offline Access
    offline Album
    Offline Devices
    offline mode
    offline playlists
    Offline songs
    offline sync
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! App Occasionally Resetting on iPhone

I'm wondering if someone can find a solution to the problem I'm having. Every so often (maybe every 10-20 times I open spotify on my iPhone 5) it will completely reset and say that I need to login again. Once I do, all my playlists are still there, b...

  • Regular
  • I'm wondering if someone can find a solution to the problem I'm having. Every so often (maybe every 10-20 times I open spotify on my iPhone 5) it will completely reset and say that I need to login ag...
  • blake
  • Community Legend
  • 1138 Views
  • 5 replies
  • 0 likes
  • Account
    iOS
    iphone
    iphone 5
    Offline Access
  • 1138 Views
  • 5 replies
  • 0 likes

Offline Playlist Default?

Hey, I was just wondering, if the following were to occur, would my streaming from my phone use data. -Mark a playlist as available to use offline. -Don't put the app into offline mode. -Still have some sort of 3G or wifi connection. Would the app kn...

  • Newbie
  • Hey,   I was just wondering, if the following were to occur, would my streaming from my phone use data. -Mark a playlist as available to use offline. -Don't put the app into offline mode...
  • user-removed
  • Not applicable
  • 1371 Views
  • 2 replies
  • 0 likes
  • data usage
    iOS
    Offline Access
  • 1371 Views
  • 2 replies
  • 0 likes

Solved!! Question about local files.

I've been trying to figure this out, as it's not specifically stated in the solutions... Can you not access your local files on Spotify offline even though their yours? (That's besides the fact that my Spotify spontaneously denied me access to all my...

  • Newbie
  • I've been trying to figure this out, as it's not specifically stated in the solutions... Can you not access your local files on Spotify offline even though their yours? (That's besides the fact that ...
  • trickykids
  • Casual Listener
  • 7211 Views
  • 11 replies
  • 0 likes
  • local files
    Offline Access
    synchronization
  • 7211 Views
  • 11 replies
  • 0 likes

Solved!! Offline playlist of local files causes app to crash

iOS 6.1.3iphone 4sSpotify version: 0.9.4Just upgraded to the latest version of Spotify for iOS. For some reason playing offline playlists with local files causes the app to crash in this latest version. I doesn't matter if I'm offline or online, wifi...

  • Regular
  • iOS 6.1.3 iphone 4s Spotify version: 0.9.4 Just upgraded to the latest version of Spotify for iOS. For some reason playing offline playlists with local files causes the app to crash in this late...
  • Strommingen
  • Regular
  • 1180 Views
  • 2 replies
  • 0 likes
  • Crash
    local files
    Offline Access
    Offline playlists unavailable
  • 1180 Views
  • 2 replies
  • 0 likes