Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Plan Free Country Italy Device (iPad Air 4th generation) Operating System (iOS 26.0) My Question or Issue I click on the app the screen opens the app and shows the logo but it never opens truly I only see the logo, I tried to restart the ipad and spo...
Visitor
Plan Free Country Italy Device (iPad Air 4th generation) Operating System (iOS 26.0) My Question or Issue I click on the app the screen opens the app and shows the logo b...
Thecommonstandard
Visitor
6501 Views
54 replies
6 likes
Not sure if this is the right place to be submitting bug reports. Hopefully it is. I’m on auto-update so I dunno when this version rolled out, but it must have been in the last couple days. It’s where the Home / Search / Library / Create lives in its...
Music Fan
...he only focused app. attached images showing the missing section, and how it looks when you swap between apps and return (I.e. it looks normal) Plan: Premium Duo Country: US Device: iPad m...
Vasil
Moderator
4997 Views
29 replies
18 likes
PlanPremiumCountryCanadaDeviceIPad Gen 8 Operating System(iOS 18.7.8) My Question or IssueI really want to know if users are experiencing screen freezes on iOS IPad app even now in late June 2026.i will be playing music and when I move away from the ...
Gig Goer
Plan Premium Country Canada Device IPad Gen 8 Operating System (iOS 18.7.8) My Question or Issue I really want to know if users are experiencing screen freezes on iOS IPad...
elevatorboy
Gig Goer
575 Views
15 replies
0 likes
Plan Free/Premium Country - Australia Device iPhone 15 & iPad Pro 11 inch 4th gen Operating System IOS 18.4.1 My Question or Issue I have many devices, Windows surface, televisions etc. I also have an iPhone 15 that’s my main device and an iPad 11 4t...
Casual Listener
Plan Free/Premium Country - Australia Device iPhone 15 & iPad Pro 11 inch 4th gen Operating System IOS 18.4.1 My Question or Issue I have many devices, Windows surface, televisions e...
NH57
Casual Listener
10548 Views
20 replies
1 likes
USA, Spotify Premium, checked as I am writing this post and Spotify is up-to-date, no update required across ALL of my devices.iPad Pro 17.6.1 (this issue has persisted across all updates since I got the iPad in September of 2023) I have approximatel...
Casual Listener
USA, Spotify Premium, checked as I am writing this post and Spotify is up-to-date, no update required across ALL of my devices. iPad Pro 17.6.1 (this issue has persisted across all updates since I g...
mitch1393
Casual Listener
2023 Views
4 replies
0 likes
I'd say that the Spotify Kids app is very low quality. Views will randomly not load resulting in meltdowns from my kids who really don't understand how an app can be broken that often. Besides that lots of features are missing that would make it actu...
Casual Listener
I'd say that the Spotify Kids app is very low quality. Views will randomly not load resulting in meltdowns from my kids who really don't understand how an app can be broken that often. &nbs...
fsegura9
Visitor
787 Views
1 replies
0 likes
