Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Connect

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 58488 Views
  • 16 replies
  • 36 likes
  • 58488 Views
  • 16 replies
  • 36 likes

Solved!!Superuser Contribution Spotify Connect plays only silence

I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format?I see the speaker listed as a Spotify Connect destination when ...

  • Music Fan
  • I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format? I see t...
  • Jofgomont
  • Visitor
  • 1660 Views
  • 44 replies
  • 3 likes
  • Connect
  • 1660 Views
  • 44 replies
  • 3 likes

Superuser Contribution Spotify Connect is NOT working for volume controlling

Plan : PremiumDevice: iphone13Operating System iOSMy Question or Issue Dear community, and spotify,I think spotify connect is not working for volume controlling. I have been using spotify with other speakers and web players using spotify sdks, and my...

  • Music Fan
  • Plan : Premium Device: iphone13 Operating System iOS My Question or Issue   Dear community, and spotify, I think spotify connect is not working for volume controlling.  I h...
  • areallytallguy
  • Casual Listener
  • 33735 Views
  • 74 replies
  • 28 likes
  • Connect
    control
    volume
  • 33735 Views
  • 74 replies
  • 28 likes

Switching Spotify Connect devices stops music and removes "now playing" bar

Plan: Premium (Duo)Country: USDevices: iPhone 13 Pro, iPad Pro 2021, Windows laptop, Wiim mini (connect device)Operating System: iOS 17 Beta, iPad OS 16.6, Windows 10Issue:Whenever I'm listening on one device, selecting a different Spotify Connect de...

  • Casual Listener
  • Plan: Premium (Duo) Country: US Devices: iPhone 13 Pro, iPad Pro 2021, Windows laptop, Wiim mini (connect device) Operating System: iOS 17 Beta, iPad OS 16.6, Windows 10 I...
  • Milliejohnson
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
    playback stopsa
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not working with Sonos

My Question or IssueSpotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps onto my Sonos. Talked with both Spotify and Sonos cu...

  • Regular
  • My Question or Issue Spotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their a...
  • r0cket
  • Casual Listener
  • 8762 Views
  • 28 replies
  • 5 likes
  • Connect
    Troubleshooting
  • 8762 Views
  • 28 replies
  • 5 likes

Superuser Contribution Spotify connect not working without Wifi

Hi, I can no longer connect to other devices I had previously connected without Wifi . Last week, for example, I was connected through cellular data and was able to select my speaker from home . I can no longer do that, only if I am on wifi . Has thi...

  • Newbie
  •   Hi,   I can no longer connect to other devices I had previously connected without Wifi .  Last week, for example, I was connected through cellular data and was able to select m...
  • MihailY
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • anywhere
    Connect
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS]Spotify says pairing successful, but Apple TV is still stuck on activation code screen.

Hello. After my spotify app wouldn't load up, I uninstalled it restarted my apple tv, then reinstalled the spotify app. It directed me to go to spotify.com/pair. I logged in, input the code, and received a message saying pairing was successful you ca...

  • Casual Listener
  • Hello. After my spotify app wouldn't load up, I uninstalled it restarted my apple tv, then reinstalled the spotify app. It directed me to go to spotify.com/pair. I logged in, input the code, and rece...
  • E26than
  • Visitor
  • 1323 Views
  • 3 replies
  • 4 likes
  • Connect
    iOS
  • 1323 Views
  • 3 replies
  • 4 likes

Spotify Connect stops streaming when opening IOS app

Hi, this issue is related to having an Amazon Echo Dot on your network connected to the same Spotify account as you are using on your iphone. Scenario: Open Spotify App, start playing on your iPhone, switch to Spotify Connect supported device (not th...

  • Casual Listener
  • Hi, this issue is related to having an Amazon Echo Dot on your network connected to the same Spotify account as you are using on your iphone.   Scenario:   Open Spotify App, start p...
  • gstos
  • Visitor
  • 2518 Views
  • 7 replies
  • 0 likes
  • Amazon
    Connect
    Echo
  • 2518 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Community][Connect] Multiple people can queue songs by connecting to one device

There is many times when I am with friends or at a party and want to play some songs or vice versa and they want to play songs on my phone. Although, I have to constantly take the other persons phone just to queue a songs and sometimes I just do not ...

  • Newbie
  • ...t whatever they would like ex. "2022 Party". There would be a connect button at the top or sharable link which would allow others who have the code or link to connect to this queue playlist. This w...
  • MafeG
  • Spotify Legend
  • 3819 Views
  • 3 replies
  • 0 likes
  • Connect
  • 3819 Views
  • 3 replies
  • 0 likes

[iOS][Connect] Apple Watch cellular function optimizations

I use Spotify on Apple Watch cellular with AirPods Pro without my iPhone. i use it by running workouts and here are actually two problems:1. if I want to start running I am connected to my wlan and the iPhone is near by I cannot use Spotify with Appl...

  • Newbie
  • I use Spotify on Apple Watch cellular with AirPods Pro without my iPhone.    i  use it by running workouts and here are actually two problems: 1. if I want to start running I am connect...
  • bareyb
  • Music Fan
  • 486 Views
  • 1 replies
  • 1 likes
  • Connect
    iOS
  • 486 Views
  • 1 replies
  • 1 likes

Superuser Contribution iphone / ipad constantly plays spotify "everywhere" on Alexa

Plan: Duo PremiumCountry UK Device(iPhone 8, iPad New)Operating System(Whatever update they did last) My Question or IssueEverytime I tell my iphone or ipad to play on Alexa #1, it plays it on the other 3. It does not happen when I tell my macbook to...

  • Casual Listener
  • ...o play on Alexa #1, it plays it on the other 3. It does not happen when I tell my macbook to play on Alexa #1, and it does not happen when my dad uses his iphone 8 / ipad to connect to his device....
  • Elena
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • Alexa
    Connect
    Everywhere
    Spotify
  • 427 Views
  • 1 replies
  • 0 likes

[iOS][Connect] Apple Watch stopped streaming

My Apple Watch was streaming fine over LTE and would switch from my phone e connection to the LTE connection as I left home. Yesterday it failed to connect and posted “something went wrong. Try again later” After looking for solutions I have - restar...

  • Casual Listener
  • My Apple Watch was streaming fine over LTE and would switch from my phone e connection to the LTE connection as I left home. Yesterday it failed to connect and posted “something went wrong. Try a...
  • 406 Views
  • 0 replies
  • 2 likes
  • Connect
    iOS
  • 406 Views
  • 0 replies
  • 2 likes

Superuser Contribution CarPlay music playing as phone call

When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is the only app that does this. When I use other audio ap...

  • Regular
  • When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is t...
  • CarlosE
  • Moderator
  • 6282 Views
  • 6 replies
  • 1 likes
  • Carplay
    Connect
    phone
    quality
  • 6282 Views
  • 6 replies
  • 1 likes

Problems with iPhone and BMW Connected Drive

I have a 2016 BMW 340 with BMW Connected Drive. Connected Drive is the predecessor of Apple CarPlay. It was an app designed by BMW to allow connectivity to a select group of applications on your phone. I am having the same connectivity issues with BM...

  • Casual Listener
  • I have a 2016 BMW 340 with BMW Connected Drive.  Connected Drive is the predecessor of Apple CarPlay.  It was an app designed by BMW to allow connectivity to a select group of a...
  • Details_Matter
  • Casual Listener
  • 8501 Views
  • 5 replies
  • 1 likes
  • BMW
    Connect
    Connected Drive
  • 8501 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Connect] SPOTIFY APP ON GALAXY WATCH ACTIVE 2 IS NOT OPENING AFTER LOGGING IN (IPHONE USER)

I TRIED BOTH METHODS: AUTOMATICALLY RECOGNIZED THE ACCOUNT ASSOCIATED WITH MY PHONE AND THE PAIRING CODE. BOTH WAYS ENDS WITH A LOADING BLUE AND GREEN CIRCLE SPINNING. SPOTIFY REALLY SHOULD PUT MORE EFFORT ON WEARABLES APPS. I REALLY LOVE SPOTIFY, BU...

  • Casual Listener
  • I TRIED BOTH METHODS: AUTOMATICALLY RECOGNIZED THE ACCOUNT ASSOCIATED WITH MY PHONE AND THE PAIRING CODE. BOTH WAYS ENDS WITH A LOADING BLUE AND GREEN CIRCLE SPINNING.   SPOTIFY REALLY SHOULD ...
  • Jeremy
  • Spotify Legend
  • 1919 Views
  • 3 replies
  • 1 likes
  • Connect
  • 1919 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify connect Denon AVR missing in iOS

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 14.2, Spotify 8.5.86.739 My Question or IssueiPhone cannot connect to my Denon AVR anymore. Android phone can still connect and play music.spotify connect is a very important feature. Do you ...

  • Newbie
  • Plan Premium Country Germany Device iPhone X Operating System iOS 14.2, Spotify 8.5.86.739   My Question or Issue iPhone cannot connect to my Denon AVR anymore.  Android phone c...
  • Alex
  • Spotify Legend
  • 1736 Views
  • 1 replies
  • 0 likes
  • Connect
    Denon AVR
    iOS AirPlay
  • 1736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle becomes “permanent” when using Connect between devices

Screen recording that explains the issue:https://streamable.com/a42eylExpected behaviour: When playing music in the iOS/iPadOS app, in a playlist or in an album viewpressing play using the Play/Shuffle button,music will play in shuffle mode as expect...

  • Music Fan
  • ...rom a playlist / album view, touching the Play/Shuffle button, music will start playing in shuffle mode. (Expected) Using Spotify Connect feature, continue listening on an iPhone (same account and l...
  • Snurz
  • Music Fan
  • 2841 Views
  • 9 replies
  • 0 likes
  • bug
    Connect
    shuffle
  • 2841 Views
  • 9 replies
  • 0 likes

[iOS][Connect] Fortsetzen Musik auf Sonos bei Verbindung zum WLAN

Guten Tag Ich besitze drei Sonos Produkte und bin damit sehr zufrieden. Vor einigen Wochen habe ich jeweils bei der Rückkehr nach Hause (wenn ich am Smartphone über Spotify Musik auf meinen Airpods gehört habe), die Meldung erhalten, ob die Musik auf...

  • Visitor
  • Guten Tag Ich besitze drei Sonos Produkte und bin damit sehr zufrieden. Vor einigen Wochen habe ich jeweils bei der Rückkehr nach Hause (wenn ich am Smartphone über Spotify Musik auf meinen Airp...
  • 343 Views
  • 0 replies
  • 0 likes
  • Connect
    iOS
  • 343 Views
  • 0 replies
  • 0 likes

Spotify Connect Devices Unavailable

Plan: PremiumCountry: USADevice: iPhone 11 Pro MaxOperating System: iOS 13.4.1 My Question or Issue:I cannot get the Echo devices and groups in my home to show up in my Spotify Connect list of devices.The other person in my home is signed in to the A...

  • Casual Listener
  • ...potify Connect list of devices. The other person in my home is signed in to the Alexa app and has connected their Spotify account. They can open Spotify and see our home devices in the Connect menu. I...
  • carolnicolee
  • Casual Listener
  • 3272 Views
  • 2 replies
  • 0 likes
  • Alexa
    Alexa Echo
    Connect
    connected devices
    connected devices list
    Echo
    Echo Dot
    iphone
    iphone 11 pro max
  • 3272 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS][Connect] Change volume from apple watch

Hi Team,Actually I'm writing this mail not for a new idea. I'm writing this because I noticed that I am not able to change music volume directly from Spotify app using Apple Watch when using HomePod.I have Spotify installed on my Apple Watch and my I...

  • Newbie
  • ...omePod. I have Spotify installed on my Apple Watch and my Iphone XS Max is connected to my HomePod, however I noticed that is not possible change volume directly from Spotify app from my Watch. A...
  • rocasa
  • Newbie
  • 4112 Views
  • 4 replies
  • 2 likes
  • Connect
    iOS
  • 4112 Views
  • 4 replies
  • 2 likes