Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PremiumNetherlands iPhone 12 Pro and Apple Watch SE (2023)iOS 16.5.1 for iPhone and WatchOS 9.5.2 Hi, none of the Bluetooth devices (which work, as I checked using Apple Music on the same Apple Watch) are recognized by Spotify on Apple Watch, while t...
Casual Listener
Premium Netherlands iPhone 12 Pro and Apple Watch SE (2023) iOS 16.5.1 for iPhone and WatchOS 9.5.2 Hi, none of the Bluetooth devices (which work, as I checked using Apple...
Speedo1977
Visitor
3369 Views
9 replies
0 likes
Plan Premium Country Argentina Device iPod Touch 4g Operating System iOS 6.1.6 My Question or Issue: I've been running Spotify flawlessly in my iPod touch 4g running iOS 6.1.6 until some days ago. I used to log in from my Android phone to use it as a...
Casual Listener
Plan Premium Country Argentina Device iPod Touch 4g Operating System iOS 6.1.6 My Question or Issue: I've been running Spotify flawlessly in my iPod touch 4g running ...
Peter
Spotify Legend
6637 Views
20 replies
6 likes
PlanPremium DeviceiPhone XR, iPad Mini 4 Operating SystemiOS 13.1.3 My Question or IssueEver since I recently updated my Spotify app, it's been impossible to get into. Each time I tap on the app on either my phone or iPad, it immediately glitches out...
Casual Listener
Plan Premium Device iPhone XR, iPad Mini 4 Operating System iOS 13.1.3 My Question or Issue Ever since I recently updated my Spotify app, it's been impossible t...
Loxer
Community Legend
1622 Views
3 replies
1 likes
PlanPremiumCountryAustraliaDeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueWhenever i try to play any music the app just crashes and i have to delete it and reinstall and after a few hours it just happens again
Newbie
Plan Premium Country Australia Device iPhone 7 Operating System iOS 12.4 My Question or Issue Whenever i try to play any music the app just crashes and i have to delete it and reinst...
Loxer
Community Legend
418 Views
1 replies
0 likes
PlanFree used to Be premium Country U.S.ADevice iPhone 6plusOperating Systemios 12.1.4 My Question or IssueSo Recently , somewhere around this new “heart” update my phone had all the songs i always had on Spotify.. but now for some reason it only has...
Casual Listener
Plan Free used to Be premium Country U.S.A Device iPhone 6plus Operating System ios 12.1.4 My Question or Issue So Recently , somewhere around this new ...
989 Views
0 replies
0 likes
https://www.files-conversion.com/file-convert/result/baeca8c1_6fe2_4398_a43f_e2994edde7b6.mp4 Plan: free Country: United States Device(iPhone 6)Operating System(iOS 10) My Question or Issue plays only a portion the song
Newbie
https://www.files-conversion.com/file-convert/result/baeca8c1_6fe2_4398_a43f_e2994edde7b6.mp4 Plan: free Country: United States Device (iPhone 6) Operating System ...
444 Views
0 replies
0 likes
PlanPremiumCountryUSA Device(iPhone 7 plus Operating System(iOS 11.4.1, My Question or Issue I hadn’t updated my app since I installed it in 2017. I just did an update and now it doesn’t work. It resets my account every time I close the app. I have t...
Newbie
Plan Premium Country USA Device (iPhone 7 plus Operating System (iOS 11.4.1, My Question or Issue I hadn’t updated my app since I installed it in 2017. I just did...
Loxer
Community Legend
548 Views
1 replies
0 likes
Hi,A few weeks ago I my imported playlists (from Itunes) would appear empty on spotify in my iphone, after a while or closing the app would make the songs appear again. But since a week ago or so the playlists are always empty, I have reinstalled the...
Visitor
Hi, A few weeks ago I my imported playlists (from Itunes) would appear empty on spotify in my iphone, after a while or closing the app would make the songs appear again. But since a week ag...
djmarfmarf
Regular
1786 Views
1 replies
4 likes
I recently purchased Spotify premium for like $12.99, I did it through my iTunes account so it used my iTunes card, it's been like 3 weeks and hasn't showed up yet, I've tried logging out and back in, deleting the app and re-downloading and nothing. ...
Newbie
I recently purchased Spotify premium for like $12.99, I did it through my iTunes account so it used my iTunes card, it's been like 3 weeks and hasn't showed up yet, I've tried logging out and back in...
MattSuda
Spotify Star
570 Views
1 replies
0 likes
I got my spotify premium yesterday and I am now trying to create a playlist on my iphone, but the app does'nt respond to my touch when I press the edit button. It doesn't respond when I try to search either. I've tried to log in and out, and deleted ...
Casual Listener
I got my spotify premium yesterday and I am now trying to create a playlist on my iphone, but the app does'nt respond to my touch when I press the edit button. It doesn't respond when I try to search...
Peter__
Community Legend
3767 Views
11 replies
0 likes
Because of the terrible update I'm supposed to use the alternate spotify but it won't download my playlists and it won't play music at all. So please fix this since I am a paying customer and using my at list offline (saved) has become part of my dai...
Visitor
Because of the terrible update I'm supposed to use the alternate spotify but it won't download my playlists and it won't play music at all. So please fix this since I am a paying customer and using m...
user-removed
Not applicable
622 Views
3 replies
0 likes
Purchased Spotify premium on my Mac a few days ago. It won't recognize the premium on my iPhone and only let's me play radio! Really bummed since I'm never home this is the only reason I bit the bullet for 10/month. Plz respond.
Visitor
Purchased Spotify premium on my Mac a few days ago. It won't recognize the premium on my iPhone and only let's me play radio! Really bummed since I'm never home this is the only reason I bit the bull...
MichaelJerzak
Composer
1526 Views
6 replies
0 likes
