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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: bug

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398639 Views
  • 879 replies
  • 326 likes
  • 398639 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78781 Views
  • 124 replies
  • 32 likes
  • 78781 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18027 Views
  • 8 replies
  • 0 likes
  • 18027 Views
  • 8 replies
  • 0 likes

Superuser Contribution Apple Watch Spotify constantly crashing

Watch model SEWatch iOS 8.3Iphone model XrIphone iOS 15.2.1Spotify version 8.6.96.591PlanPremiumCountryMexicoDevice 1Iphone XrOperating SystemiOS 15.2.1Device 2Apple Watch SEOperating SystemiOS 8.3Spotify version8.6.96.591My Question or IssueBrand ne...

  • Casual Listener
  • Watch model SE Watch iOS 8.3 Iphone model Xr Iphone iOS 15.2.1 Spotify version 8.6.96.591 Plan Premium Country Mexico Device 1 Iphone Xr Operating System iOS 15.2.1 Device 2 Apple Wat...
  • Lsash
  • Newbie
  • 8708 Views
  • 49 replies
  • 8 likes
  • Apple Watch
    bug
  • 8708 Views
  • 49 replies
  • 8 likes

Skipping to random song

PlanPremiumCountryBrazilDeviceiPhone 8 PlusOperating SystemiOS 12.1 My Question or IssueAt ~2 min whenever I’m listening to a song, it puts another song called negative by polochev. I HATE this song and had never heard about it in my life until it st...

  • Visitor
  • Plan Premium Country Brazil Device iPhone 8 Plus Operating System iOS 12.1   My Question or Issue At ~2 min whenever I’m listening to a song, it puts another song called negative by po...
  • NeptuneBlood
  • Newbie
  • 866 Views
  • 4 replies
  • 2 likes
  • bug
    random song plays
  • 866 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened

Spotify App crashes on watchOS (Apple Watch) if local Downloads are being openedPlanPremiumCountryGermanyDevice(Apple Watch SE 2022 Model - latest Gen.)Operating System(watchOS 9.3 - latest) My Question or IssueSpotify App crashes on watchOS (Apple W...

  • Newbie
  • Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened Plan Premium Country Germany Device (Apple Watch SE 2022 Model - latest Gen.) Operating System (watchOS 9.3 - ...
  • Eni
  • Moderator
  • 436 Views
  • 7 replies
  • 1 likes
  • bug
    Crash
    critical
  • 436 Views
  • 7 replies
  • 1 likes

Superuser Contribution [iOS] New Car Mode UI - Safe Area Constraints

PlanPremiumCountryUKDevice(iPhone 14 Pro)Operating System(iOS 16.2) My Question or IssueWhen the user is presented with the new UI for Car Mode, content at the top of the ViewController appears to be constrained to the superview rather than the safe ...

  • Newbie
  • Plan Premium Country UK Device (iPhone 14 Pro) Operating System (iOS 16.2)   My Question or Issue When the user is presented with the new UI for Car Mode, content at the top of the Vie...
  • Joan
  • Moderator
  • 152 Views
  • 1 replies
  • 1 likes
  • bug
    iOS
    UI
    UX
  • 152 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Removing duplicate songs removes BOTH tracks

PlanPremiumDeviceiPhone XOperating SystemLatest iOS 13 My Question or IssueJust noticed when cleaning up my "Liked songs" playlist that when I have duplicates, it sometimes removes BOTH tracks, not just the one I have un-liked. Is this a known thing?

  • Casual Listener
  • Plan Premium Device iPhone X Operating System Latest iOS 13   My Question or Issue Just noticed when cleaning up my "Liked songs" playlist that when I have duplicates, it sometimes remov...
  • hbond
  • Visitor
  • 4756 Views
  • 22 replies
  • 6 likes
  • bug
    Duplicate Songs
    duplicates
    liked
  • 4756 Views
  • 22 replies
  • 6 likes

Superuser Contribution BUG IOS: Repeat ad nauseam 8.7.78.426

Plan: PremiumCountry: USA Device: iPhone 13Operating System: IOS 15.6.1 My Question or Issue: The repeat button is gone. Now podcasts keep repeating ad nauseam after they finished. instead of just ending. Since there is no repeat button, there is no ...

  • Regular
  • Plan: Premium Country: USA   Device: iPhone 13 Operating System: IOS 15.6.1   My Question or Issue:  The repeat button is gone. Now podcasts keep repeating ad nauseam after...
  • Eni
  • Moderator
  • 348 Views
  • 9 replies
  • 0 likes
  • 8.7.78.426
    bug
    iOS
  • 348 Views
  • 9 replies
  • 0 likes

Superuser Contribution Carplay: Podcast does not resume playing after Maps directions

Plan: PremiumCountry: USADevice: iPhone X iOS 14Car: 2020 Honda Civic Hatchback Sport1. Start navigation using Apple Maps via Siri voice command2. Start podcast JRE via Carplay touch screen3. Apple Maps interrupts to give next set of directions4. Pod...

  • Casual Listener
  • ...irections. This is a huge regression in UX since listening to the JRE via the Podcasts app please fix this bug!
  • Qwertyuiopasdfghjklz
  • Casual Listener
  • 13845 Views
  • 26 replies
  • 11 likes
  • bug
    Carplay
    iOS
    Podcasts
  • 13845 Views
  • 26 replies
  • 11 likes

Superuser Contribution App automatically plays a new song on reopening of the app, after visiting site with a spotifyplayer

PlanPremiumCountryNetherlandsDeviceiPhone 11Operating SystemiOS 15.6.1Firefox iOSMy Question or IssueAfter I visit the website of our local music venue, find a show i'd like to see, then open the spotify app, it autmatically plays a new song every ti...

  • Newbie
  • Plan Premium Country Netherlands Device iPhone 11 Operating System iOS 15.6.1 Firefox iOS My Question or Issue After I visit the website  of our local music venue, find a show i'd...
  • Elena
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • bug
    firefox
    iOS
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer won’t work until changed every time the app starts

PlanPremiumDeviceiPhone 8 PlusOperating SystemiOS 12.2 My Question or IssueThe equalizer won’t start having effect until I go to the app’s configurations and change something in the equalizer, only then it will start working. This happens every time ...

  • Casual Listener
  • Plan Premium Device iPhone 8 Plus Operating System iOS 12.2   My Question or Issue The equalizer won’t start having effect until I go to the app’s configurations and change something in ...
  • WillR79
  • Visitor
  • 4730 Views
  • 9 replies
  • 5 likes
  • bug
    Equalizer
    iOS
    iphone
  • 4730 Views
  • 9 replies
  • 5 likes

Superuser Contribution Spotify-created playlists showing up in Spanish (all my settings are in English)

PremiumUSiPhone 11 Pro MaxiOS 15.5 A number of my spotify-made playlists have their titles or description in Spanish for some reason. I've never set any personal settings (iPhone, Spotify, etc.) to Spanish, and it's just playlists, not anything else ...

  • Newbie
  • Premium US iPhone 11 Pro Max iOS 15.5   A number of my spotify-made playlists have their titles or description in Spanish for some reason. I've never set any personal settings (iPhone, Spot...
  • Alex
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • bug
    iOS
    language
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution group session - song keeps starting over

PlanPremiumCountryUSADevice(iPhone 6s)Operating SystemiOS 13.5.1 My Question or IssueI have started a group session and have a queue going. During the middle of songs, the song automatically starts over, multiple times within the same song and with m...

  • Visitor
  • Plan Premium Country USA Device (iPhone 6s) Operating System iOS 13.5.1   My Question or Issue I have started a group session and have a queue going.  During the middle of songs, ...
  • katewebb
  • Regular
  • 3327 Views
  • 18 replies
  • 4 likes
  • bug
    Group Session
    group session bug
    iOS
  • 3327 Views
  • 18 replies
  • 4 likes

Superuser Contribution Car playlist bug

PlanPremiumCountryUkraine DeviceIphone 11Operating SystemIOS11VehicleBMW 3 Series 2014 NBT systemMy Question or IssueHey guys. I updated the application. Before the update on my car was only forward and backward arrows, now I see the list of the all ...

  • Regular
  • Plan Premium Country Ukraine   Device Iphone 11 Operating System IOS11 Vehicle BMW 3 Series 2014 NBT system My Question or Issue Hey guys. I updated the application. Before the ...
  • Vitalii2424
  • Regular
  • 232 Views
  • 2 replies
  • 0 likes
  • bug
    Car
    Play
    Playlist
  • 232 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't remove downloaded podcasts from device or delete cache

PlanPremiumCountryCanadaDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify Version8.5.55.856 My Question or IssueI cannot remove downloaded podcast tracks from my device unless I reboot my device. And even this only works ~50% of the time. In most ...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify Version 8.5.55.856   My Question or Issue I cannot remove downloaded podcast tracks from my devic...
  • BrendenB
  • Casual Listener
  • 13034 Views
  • 11 replies
  • 7 likes
  • bug
    Cache
    delete tracks
    iOS
  • 13034 Views
  • 11 replies
  • 7 likes

Superuser Contribution Group Session disconnects after a while

Plan PremiumCountryUSA DeviceiPhone 11Operating SystemiOS 15.1 My Question or IssueI tried out the Group Sessions in beta with a friend and we found that it disconnects after a while. At one point we thought we were listening to the same song togethe...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 11 Operating System iOS 15.1   My Question or Issue I tried out the Group Sessions in beta with a friend and we found that it disconnect...
  • Eni
  • Moderator
  • 1600 Views
  • 1 replies
  • 1 likes
  • bug
  • 1600 Views
  • 1 replies
  • 1 likes

Superuser Contribution Massive battery drain even after update

Using Spotify Premium in the US on an iPhone 12 with a healthy battery running the latest iOS 15.1.1 update, even after the recent bug update for Spotify, I’m noticed massive battery drain still. Over night, Spotify ran for 5 hours in the background....

  • Casual Listener
  • Using Spotify Premium in the US on an iPhone 12 with a healthy battery running the latest iOS 15.1.1 update, even after the recent bug update for Spotify, I’m noticed massive battery drain still. O...
  • MafeG
  • Spotify Legend
  • 710 Views
  • 2 replies
  • 1 likes
  • battery
    bug
    drain
  • 710 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shuffle plays the same ten songs over and over every time

PlanPremiumCountryNLDeviceiPhone SEOperating SystemiOS11My Question or IssueWhen I press shuffle play on a playlist, the same 10 or 20 songs are played over and over again. There is about 15 hours of music in the playlist, but the majority is ignored...

  • Roadie
  • Plan Premium Country NL Device iPhone SE Operating System iOS11 My Question or Issue When I press shuffle play on a playlist, the same 10 or 20 songs are played over and over again. There is...
  • jimmy-198
  • Newbie
  • 1619 Views
  • 8 replies
  • 0 likes
  • broken
    bug
    IOS 11
  • 1619 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playback Slider is Bugged

PlanPremiumCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueI am having a problem with the Spotify iOS app where I’ll be playing a song on the app and when I go back to the app the slider starts from the be...

  • Newbie
  • Plan Premium Country United States of America Device iPhone 11 Operating System iOS 14.7.1   My Question or Issue I am having a problem with the Spotify iOS app where I’ll be playing a...
  • Ver
  • Spotify Legend
  • 825 Views
  • 1 replies
  • 0 likes
  • bug
    playback
  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some links/buttons are unresponsive while AirPods are connected

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 14 My Question or Issue When I click certain links and buttons in the Spotify app, nothing happens.These links/buttons include: Remove download (both the text link and the icon), Change Image (to set...

  • Casual Listener
  • ...uttons include: Remove download (both the text link and the icon), Change Image (to set a custom image to a playlist), Make private (on a playlist), and Pin playlist. Strangely, I think this bug only o...
  • MafeG
  • Spotify Legend
  • 491 Views
  • 3 replies
  • 1 likes
  • AirPods
    broken
    bug
    change image
    iOS
    pin playlist
    remove download
    unresponsive
  • 491 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Artist's Liked Songs Offline Toggle UI Bug

Plan: PremiumCountry: PortugalDevice: iPhone XSOperating System: iOS 14.6Spotify Version: 8.6.40 When accessing and Artist's page and clicking on my "Liked Songs" from that artist, the toggle to download those songs appears with a wrongly formatted t...

  • Casual Listener
  • Plan: Premium Country: Portugal Device: iPhone XS Operating System: iOS 14.6 Spotify Version:  8.6.40   When accessing and Artist's page and clicking on my "Liked Son...
  • Eni
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • bug
    Offline Toggle
    UI
  • 421 Views
  • 1 replies
  • 0 likes