Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: drain

Labels

Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62215 Views
  • 123 replies
  • 31 likes
  • 62215 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3036 Views
  • 0 replies
  • 4 likes
  • 3036 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11401 Views
  • 8 replies
  • 0 likes
  • 11401 Views
  • 8 replies
  • 0 likes

Superuser Contribution Massive battery drain even after update

Using Spotify Premium in the US on an iPhone 12 with a healthy battery running the latest iOS 15.1.1 update, even after the recent bug update for Spotify, I’m noticed massive battery drain still. Over night, Spotify ran for 5 hours in the background....

  • Casual Listener
  • Using Spotify Premium in the US on an iPhone 12 with a healthy battery running the latest iOS 15.1.1 update, even after the recent bug update for Spotify, I’m noticed massive battery drain still. O...
  • MafeG
  • Moderator
  • 432 Views
  • 2 replies
  • 1 likes
  • battery
    bug
    drain
  • 432 Views
  • 2 replies
  • 1 likes

iPhone XS Max Battery Drain, Alarms completely silenced, Ring/Silent switch not honored with calls

OK so I recently purchased an iPhone XS Max and absolutely love it. I've been having some weird issues and have narrowed it down to spotify causing them. Problems only happen after about 2-3 days since restarting my phone which obviously doesn't auto...

  • Visitor
  • OK so I recently purchased an iPhone XS Max and absolutely love it. I've been having some weird issues and have narrowed it down to spotify causing them.   Problems only happen after about 2-3...
  • Marizzi
  • Casual Listener
  • 1083 Views
  • 3 replies
  • 1 likes
  • Alarms
    battery
    drain
    performance
    silent
  • 1083 Views
  • 3 replies
  • 1 likes

Superuser Contribution Battery drain

PlanPremiumCountryUK DeviceiPhone 6sOperating SystemLatest iOS update My Question or IssueLately my Spotify App seems to be consuming an extreme amount of battery - I’m seeing 50-85% of my battery usage being drained by spotify, with only few mins of...

  • Casual Listener
  • ...’m seeing 50-85% of my battery usage being drained by spotify, with only few mins of practical use while the whole rest of the time is just on standy mode.   Just today I had 83% of battery u...
  • Petya
  • Community Legend
  • 2235 Views
  • 4 replies
  • 0 likes
  • battery
    drain
    iOS
  • 2235 Views
  • 4 replies
  • 0 likes

Overheating while streaming to other device

Plan - Family (Premium)Country - United StatesDevice - iPhone 7 PlusOperating System - iOS 12 My Question or IssueWhen I connect to a device to listen to music (in this case I’m connecting my phone to my Apple TV to listen to Spotify on the stereo) m...

  • Casual Listener
  • ...’m connecting my phone to my Apple TV to listen to Spotify on the stereo) my phone becomes extremely hot and battery drains like crazy. I verified I’m up-to-date on all versions of software (both iOS a...
  • Loxer
  • Spotify Star
  • 526 Views
  • 3 replies
  • 0 likes
  • battery
    battery drain
    Connect
    Connected Device
    Device Available
    drain
    Hot
    Overheating
  • 526 Views
  • 3 replies
  • 0 likes