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Topics with Label: Troubleshooting

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 31093 Views
  • 13 replies
  • 35 likes
  • 31093 Views
  • 13 replies
  • 35 likes

Superuser Contribution Spotify Connect not working with Sonos

My Question or IssueSpotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps onto my Sonos. Talked with both Spotify and Sonos cu...

  • Regular
  • My Question or Issue Spotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps...
  • r0cket
  • Casual Listener
  • 8178 Views
  • 28 replies
  • 5 likes
  • Connect
    Troubleshooting
  • 8178 Views
  • 28 replies
  • 5 likes

Solved!!Superuser Contribution Playback pauses in IOS when Sonos playing first

PlanPremiumCountryCanadaDevice:(iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth)Operating System:(iOS 15.2, Windows 10)My Issue:I took a 3 hour drive recently (mid/end December) with my phone connected via bluetooth to my vehicle. every time i...

  • Casual Listener
  • Plan Premium Country Canada Device: (iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth) Operating System: (iOS 15.2, Windows 10) My Issue: I took a 3 hour drive recently (mid/end De...
  • MafeG
  • Spotify Legend
  • 1209 Views
  • 5 replies
  • 0 likes
  • Other
    Troubleshooting
  • 1209 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists are shuffling and playing songs not on my playlists even when Shuffle and Autoplay are off

PROBLEM: Whether I hit the big green button to play the list or play the first song, the playlist is shuffling to songs that aren't on ANY of my playlists. SETUP:I have Spotify Premium.Autoplay is OFF in Settings (thinking that would solve my problem...

  • Casual Listener
  • PROBLEM: Whether I hit the big green button to play the list or play the first song, the playlist is shuffling to songs that aren't on ANY of my playlists.   SETUP: I have Spotify Premi...
  • Eni
  • Moderator
  • 3719 Views
  • 1 replies
  • 0 likes
  • Playlists
    playlists help
    Troubleshooting
  • 3719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files showing but not playing

I downloaded local files from my macbook to my iphone, however some of the files won't play. The playlist I added the local files to is downloaded on both and the little green arrows show up next to all the songs. All songs appear on the playlist, ho...

  • Casual Listener
  • ...omputer. I have tried all the basic troubleshooting options (reinstalling the app, redownloading the playlist, devices on same network and all software/apps are up to date) How do I fix this? Plan P...
  • 21ur4vdpgtjhsec
  • Casual Listener
  • 570 Views
  • 2 replies
  • 0 likes
  • local files
    Troubleshooting
  • 570 Views
  • 2 replies
  • 0 likes

Superuser Contribution app keeps crashing for no reason

PlanPremiumCountrySingapore Deviceiphone 11 Operating Systemios 13 My Question or IssueRecently my spotify app has been crashing repeatedly. When i enter the app it takes abnormally long to load and doesnt even make it to the home page before crashin...

  • Visitor
  • Plan Premium Country Singapore   Device iphone 11  Operating System ios 13   My Question or Issue Recently my spotify app has been crashing repeatedly. When i enter the app ...
  • Mario
  • Spotify Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • technical
    Troubleshooting
  • 784 Views
  • 1 replies
  • 0 likes

Shuffle not working/ repeat keeps turning itself on

PlanPremiumCountryUSDeviceiPhone 6Operating SystemCurrent iOS My Question or IssueFor maybe even a year now, it has been impossible for me to shuffle my music, every time that I try to it picks a random song in the playlist but when that song is over...

  • Casual Listener
  • Plan Premium Country US Device iPhone 6 Operating System Current iOS     My Question or Issue For maybe even a year now, it has been impossible for me to shuffle my music, every ...
  • Loxer
  • Community Legend
  • 1129 Views
  • 1 replies
  • 0 likes
  • bug
    Help
    shuffle
    Troubleshooting
  • 1129 Views
  • 1 replies
  • 0 likes

Music skips and stutters over Bluetooth in my car

Just bought a car (2014 VW Golf). When I play music on Spotify over Bluetooth, songs skip and stutter, like a CD scratching. Can anyone suggest some troubleshooting I can try? I’ve tried turning on Data Saver in the Spotify app, which didn’t help. Al...

  • Casual Listener
  •   Just bought a car (2014 VW Golf). When I play music on Spotify over Bluetooth, songs  skip and stutter, like a CD scratching.    Can anyone suggest some troubleshooting...
  • ardacebi
  • Composer
  • 21716 Views
  • 5 replies
  • 0 likes
  • bluetooth
    Car
    skipping
    Troubleshooting
  • 21716 Views
  • 5 replies
  • 0 likes

Private Collaborative Playlist No Longer Showing Who Added a Song

Hello! I’m a premium family account user. I’m on an iPhone X on iOS12 (though this issue was happening before I upgraded to iOS 12). My girlfriend and I have shared a private collaborative playlist for over a year now. It would always show me before,...

  • Casual Listener
  • Hello!   I’m a premium family account user. I’m on an iPhone X on iOS12 (though this issue was happening before I upgraded to iOS 12).    My girlfriend and I have shared a private ...
  • sissy2124
  • Casual Listener
  • 898 Views
  • 1 replies
  • 0 likes
  • Help
    Q&A
    Troubleshooting
  • 898 Views
  • 1 replies
  • 0 likes

Playlists, iPod Touch, and Spotify Connect

Hi all, Weird problem here. Maybe someone can help? The Setup:I have an iPod Touch which I occasionally connect (directly via audio cable) to my stereo. Then I use an Android phone and Spotify Connect to control the iPod from the Android. All running...

  • Newbie
  • ...ll sorts of troubleshooting.   The Problem: If I use the Android to tell the iPod to play a playlist from any of the first 101 songs in a playlist, it works fine. If I use the Android to t...
  • 777 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    iOS
    Troubleshooting
  • 777 Views
  • 0 replies
  • 0 likes

Student account trouble

I tried to sign up for the student account. I entered my card number and then it said it didn't recognize me as a student at my college when I am a student. It has already charged my account twice and I still don't have the premium. Please help

  • Newbie
  • I tried to sign up for the student account. I entered my card number and then it said it didn't recognize me as a student at my college when I am a student. It has already charged my account twice an...
  • MattSuda
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • charging my account
    Troubleshooting
  • 465 Views
  • 1 replies
  • 0 likes