Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Troubleshooting

Labels

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

238550 Views

56 replies

13 likes

  • 238550 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159062 Views

507 replies

108 likes

  • 159062 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108300 Views

19 replies

38 likes

  • 108300 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify Connect not working with Sonos

My Question or IssueSpotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps onto my Sonos. Talked with both Spotify and Sonos cu...

Regular

My Question or Issue Spotify Connect does not recognize Sonos devices. I am able to play Spotify from within the Sonos app, but not from Spotify. I can use Pandora and Audible from within their apps...

r0cket

Casual Listener

10179 Views

28 replies

5 likes

Connect
Troubleshooting
  • 10179 Views
  • 28 replies
  • 5 likes

Solved!!Superuser Contribution Playback pauses in IOS when Sonos playing first

PlanPremiumCountryCanadaDevice:(iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth)Operating System:(iOS 15.2, Windows 10)My Issue:I took a 3 hour drive recently (mid/end December) with my phone connected via bluetooth to my vehicle. every time i...

Casual Listener

Plan Premium Country Canada Device: (iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth) Operating System: (iOS 15.2, Windows 10) My Issue: I took a 3 hour drive recently (mid/end De...

MafeG

Spotify Legend

2582 Views

5 replies

0 likes

Other
Troubleshooting
  • 2582 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists are shuffling and playing songs not on my playlists even when Shuffle and Autoplay are off

PROBLEM: Whether I hit the big green button to play the list or play the first song, the playlist is shuffling to songs that aren't on ANY of my playlists. SETUP:I have Spotify Premium.Autoplay is OFF in Settings (thinking that would solve my problem...

Casual Listener

PROBLEM: Whether I hit the big green button to play the list or play the first song, the playlist is shuffling to songs that aren't on ANY of my playlists.   SETUP: I have Spotify Premi...

Eni

Moderator

4034 Views

1 replies

0 likes

Playlists
playlists help
Troubleshooting
  • 4034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files showing but not playing

I downloaded local files from my macbook to my iphone, however some of the files won't play. The playlist I added the local files to is downloaded on both and the little green arrows show up next to all the songs. All songs appear on the playlist, ho...

Casual Listener

...omputer. I have tried all the basic troubleshooting options (reinstalling the app, redownloading the playlist, devices on same network and all software/apps are up to date) How do I fix this? Plan P...

21ur4vdpgtjhsec

Casual Listener

763 Views

2 replies

0 likes

local files
Troubleshooting
  • 763 Views
  • 2 replies
  • 0 likes

Superuser Contribution app keeps crashing for no reason

PlanPremiumCountrySingapore Deviceiphone 11 Operating Systemios 13 My Question or IssueRecently my spotify app has been crashing repeatedly. When i enter the app it takes abnormally long to load and doesnt even make it to the home page before crashin...

Visitor

Plan Premium Country Singapore   Device iphone 11  Operating System ios 13   My Question or Issue Recently my spotify app has been crashing repeatedly. When i enter the app ...

Mario

Spotify Legend

951 Views

1 replies

0 likes

technical
Troubleshooting
  • 951 Views
  • 1 replies
  • 0 likes

Shuffle not working/ repeat keeps turning itself on

PlanPremiumCountryUSDeviceiPhone 6Operating SystemCurrent iOS My Question or IssueFor maybe even a year now, it has been impossible for me to shuffle my music, every time that I try to it picks a random song in the playlist but when that song is over...

Casual Listener

Plan Premium Country US Device iPhone 6 Operating System Current iOS     My Question or Issue For maybe even a year now, it has been impossible for me to shuffle my music, every ...

Loxer

Community Legend

1479 Views

1 replies

0 likes

bug
Help
shuffle
Troubleshooting
  • 1479 Views
  • 1 replies
  • 0 likes

Music skips and stutters over Bluetooth in my car

Just bought a car (2014 VW Golf). When I play music on Spotify over Bluetooth, songs skip and stutter, like a CD scratching. Can anyone suggest some troubleshooting I can try? I’ve tried turning on Data Saver in the Spotify app, which didn’t help. Al...

Casual Listener

  Just bought a car (2014 VW Golf). When I play music on Spotify over Bluetooth, songs  skip and stutter, like a CD scratching.    Can anyone suggest some troubleshooting...

ardacebi

Composer

24409 Views

5 replies

0 likes

bluetooth
Car
skipping
Troubleshooting
  • 24409 Views
  • 5 replies
  • 0 likes

Private Collaborative Playlist No Longer Showing Who Added a Song

Hello! I’m a premium family account user. I’m on an iPhone X on iOS12 (though this issue was happening before I upgraded to iOS 12). My girlfriend and I have shared a private collaborative playlist for over a year now. It would always show me before,...

Casual Listener

Hello!   I’m a premium family account user. I’m on an iPhone X on iOS12 (though this issue was happening before I upgraded to iOS 12).    My girlfriend and I have shared a private ...

sissy2124

Casual Listener

1027 Views

1 replies

0 likes

Help
Q&A
Troubleshooting
  • 1027 Views
  • 1 replies
  • 0 likes

Playlists, iPod Touch, and Spotify Connect

Hi all, Weird problem here. Maybe someone can help? The Setup:I have an iPod Touch which I occasionally connect (directly via audio cable) to my stereo. Then I use an Android phone and Spotify Connect to control the iPod from the Android. All running...

Newbie

...ll sorts of troubleshooting.   The Problem: If I use the Android to tell the iPod to play a playlist from any of the first 101 songs in a playlist, it works fine. If I use the Android to t...

898 Views

0 replies

0 likes

Android
bug
iOS
Troubleshooting
  • 898 Views
  • 0 replies
  • 0 likes

Student account trouble

I tried to sign up for the student account. I entered my card number and then it said it didn't recognize me as a student at my college when I am a student. It has already charged my account twice and I still don't have the premium. Please help

Newbie

I tried to sign up for the student account. I entered my card number and then it said it didn't recognize me as a student at my college when I am a student. It has already charged my account twice an...

MattSuda

Spotify Star

605 Views

1 replies

0 likes

charging my account
Troubleshooting
  • 605 Views
  • 1 replies
  • 0 likes