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app keeps crashing for no reason

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app keeps crashing for no reason

tiaralsooong
Visitor

Plan

Premium

Country

Singapore

 

Device

iphone 11 

Operating System

ios 13

 

My Question or Issue

Recently my spotify app has been crashing repeatedly. When i enter the app it takes abnormally long to load and doesnt even make it to the home page before crashing. i've tried re-installing the app multiple times and after re-installation the app would not even prompt for a login and instead go straight to my 'already logged-in' home page. tried to log out and go back in but app crashes before i can log back in. Spotify app still works fine on laptop though.

 

1 Reply

Re: app keeps crashing for no reason

Mario
Moderator
Moderator

Hey @tiaralsooong,

 

Thanks for reaching out about this and welcome to the Community.

 

You mentioned you already tried reinstalling Spotify to tackle what you reported, but have you also tried a 'clean' reinstall? 

 

If you haven't, check this Spotify Answer to find out how that works for your iPhone. It'll provide you with a brand-new as well the most up-to-date version of the app.

 

Let us know how you get on. We'll look out for your reply!

MarioModerator
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