Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Other

Labels

Forum Posts

Solved!!Superuser Contribution Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

...ecause the glitching begins, then re-open the app, click play, and swipe out the app. The problem persists regardless of my WiFi connection, phone battery, Bluetooth device, or any other connection i...

Lea43

Regular

30059 Views

81 replies

10 likes

Other
  • 30059 Views
  • 81 replies
  • 10 likes

Superuser Contribution [Mobile][Other] Offline Airplane Mode Prompt On Mobile While Listening to Downloaded Playlist

Hi there, I took a flight yesterday and was using Airplane Mode, I noticed each time I opened the app would prompt me to switch off Airplane Mode for a better experience. However, I feel like this is a useless prompt if listening to a playlist that i...

Newbie

Hi there, I took a flight yesterday and was using Airplane Mode, I noticed each time I opened the app would prompt me to switch off Airplane Mode for a better experience. However, I feel like this is...

dgian

Spotify

1101 Views

3 replies

1 likes

Mobile
Other
  • 1101 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Song jumps to the bottom of the playlist

Device: iPhone and macOperator system: IOS 14Country: NorwayMembership: premium Hello:)I created a new playlist on my new user. Then I copied all the songs from a playlist on my old user, to create an exact similar playlist on my new user. The proble...

Casual Listener

...o get the songs on the top).  As soon as I made the new playlist, I added songs to it, and they came on the top (and then I had on "custom order")! I have no idea what other settings I must h...

DaBoiChunks

Visitor

3429 Views

7 replies

0 likes

Other
  • 3429 Views
  • 7 replies
  • 0 likes

Superuser Contribution [iOS] Spotify refuses to play albums

I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify. Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then back to Spotify, it refuses to remember the album and song I wa...

Regular

I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify.   Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then bac...

MihailY

Moderator

1117 Views

11 replies

0 likes

Music
Other
  • 1117 Views
  • 11 replies
  • 0 likes

Solved!! *Preview* of Songs is SILENT (*Playing* songs works fine)

PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 17.3.1) My Question or IssueI have a new release on Spotfy, done through DistroKid. The songs PLAY correctly, from beginning to end. The complete song is correct. No problem there. The son...

Casual Listener

Plan Free/Premium Country   Device (iPhone SE) Operating System (iOS 17.3.1)   My Question or Issue I have a new release on Spotfy, done through DistroKid.   The songs PLA...

jeremy_pv

Casual Listener

434 Views

1 replies

0 likes

Other
  • 434 Views
  • 1 replies
  • 0 likes

Error when I want to share lyrics

When I want to share lyrics, they are separated and the complete lyrics cannot be seen, and it is aesthetically ugly.My Spotify is up to date. PlanPremiumCountryArgentinaDeviceSamsung A31Operating SystemAndroid My Question or IssueGap in lyrics.

Newbie

When I want to share lyrics, they are separated and the complete lyrics cannot be seen, and it is aesthetically ugly. My Spotify is up to date.   Plan Premium Country Argentina Device Sa...

Billy-J

Spotify Star

646 Views

1 replies

0 likes

Other
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played and searched song doesn’t display when I click on it

I clicked on my recently played song and itdidn’t display it and says it has trouble loading l, and when I clicked on my recent song it didn’t display as well and had trouble loading too. Does anyone know how to fix this? Because I’ve tried updating ...

Newbie

  I clicked on my recently played song and it didn’t display it and says it has trouble loading l, and when I clicked on my recent song it didn’t display as well and had trouble loading too. D...

Eni

Moderator

517 Views

1 replies

0 likes

Other
  • 517 Views
  • 1 replies
  • 0 likes

[iOS][Other] Unhide songs accidentally hidden in Daily Mix

Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to daily mix songs. I recently misclicked while trying...

Visitor

Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply t...

muchogringo

Casual Listener

3101 Views

4 replies

4 likes

iOS
Other
  • 3101 Views
  • 4 replies
  • 4 likes

Superuser Contribution [iOS][Other] Reduce loud sounds compatibility with iPhones

On my iPhone, I often have the “Reduce Loud Sounds” function turned on and set to the most reduction level at 75db. However, whenever this is turned on, sounds from Spotify’s playback is increased despite turning on quiet playback in Spotify’s settin...

Casual Listener

On my iPhone, I often have the “Reduce Loud Sounds” function turned on and set to the most reduction level at 75db. However, whenever this is turned on, sounds from Spotify’s playback is increased de...

AlejaR

Moderator

563 Views

1 replies

0 likes

iOS
Other
  • 563 Views
  • 1 replies
  • 0 likes

[iOS][Other] Bring back the Artist/Song name location on the Now Playing screen

The new UI for the Now Playing screen makes it impossible to navigate with one hand. The artist and song name should be located back at the lower portion of the UI because these are the primary ways people can quickly navigate to the artist’s page or...

Music Fan

The new UI for the Now Playing screen makes it impossible to navigate with one hand. The artist and song name should be located back at the lower portion of the UI because these are the primary ways ...

610 Views

0 replies

2 likes

iOS
Other
  • 610 Views
  • 0 replies
  • 2 likes

Superuser Contribution Entire listening session clearing suddenly

PlanPremiumDeviceiPhone 12Operating SystemiOS 12 My Question or IssueI have been using Spotify for years, and a strange problem has just started happening. I'm used to scrolling through the Next From: Liked Songs list during my listening session and ...

Casual Listener

Plan Premium Device iPhone 12 Operating System iOS 12   My Question or Issue I have been using Spotify for years, and a strange problem has just started happening. I'm used to scrolling ...

Lyubka

Moderator

425 Views

1 replies

0 likes

Other
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device Broadcast Status on iPad

PlanPremiumCountryIndonesiaDeviceiPad (6th generation)Operating SystemiPadOS 14.3 I'm using Spotify both on my Android phone and my iPad, and i have enabled the Device Broadcast Status on my Android so it can be shown on my Discord status. I have upd...

Newbie

Plan Premium Country Indonesia Device iPad (6th generation) Operating System iPadOS 14.3   I'm using Spotify both on my Android phone and my iPad, and i have enabled the Device Broadcas...

Dian

Spotify Legend

22357 Views

5 replies

1 likes

Other
  • 22357 Views
  • 5 replies
  • 1 likes

Superuser Contribution [iOS][Other] Can’t exit the queue screen after clicking the queue on the iPad app

After checking the queue on the ipad app, there’s no way to exit the screen. The only way is to close the app completely open again. App version is 8.7.30.1342

Visitor

After checking the queue on the ipad app, there’s no way to exit the screen. The only way is to close the app completely open again.  App version is 8.7.30.1342

Alex

Spotify Legend

399 Views

1 replies

0 likes

iOS
Other
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Wrong/unsynced lyrics feedback

I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.

Casual Listener

I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.

Alex

Spotify Legend

879 Views

5 replies

1 likes

iOS
Other
  • 879 Views
  • 5 replies
  • 1 likes

Superuser Contribution [AppleTV] No sound on Apple TV when streaming to other devices over AirPlay2

Hey folks, We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. The relevant team is aware of this and they are currently looking into it. If you're expe...

Moderator

Moderator

Hey folks,   We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV.    The r...

JoeH76

Music Fan

8921 Views

47 replies

16 likes

Other
  • 8921 Views
  • 47 replies
  • 16 likes

Solved!!Superuser Contribution Playback pauses in IOS when Sonos playing first

PlanPremiumCountryCanadaDevice:(iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth)Operating System:(iOS 15.2, Windows 10)My Issue:I took a 3 hour drive recently (mid/end December) with my phone connected via bluetooth to my vehicle. every time i...

Casual Listener

...rom a device it would pause any other device currently playing. (or add a prompt maybe)  

MafeG

Spotify Legend

2492 Views

5 replies

0 likes

Other
Troubleshooting
  • 2492 Views
  • 5 replies
  • 0 likes

Superuser Contribution For new lyrics feature, add a button that can resync the lyrics to the music if one scrolls ahead.

If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text snap back on.

Newbie

If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text sna...

Eni

Moderator

735 Views

1 replies

0 likes

iOS
Other
  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Artist name on songs

On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the second artist and be taken to their page, not the fi...

Regular

On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the s...

CarlosE

Spotify Legend

798 Views

6 replies

2 likes

iOS
Other
  • 798 Views
  • 6 replies
  • 2 likes

Superuser Contribution [iOS][Other] Make the queue function work properly and consistently

Queue option is something i use daily. it is so frustrating when i start a queue and it doesn’t keep the songs in order when i choose them or they don’t add to the queue at all. please fix this issue.

Visitor

Queue option is something i use daily. it is so frustrating when i start a queue and it doesn’t keep the songs in order when i choose them or they don’t add to the queue at all. please fix this issue.

MafeG

Spotify Legend

397 Views

1 replies

0 likes

iOS
Other
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Can’t report a song/ user

Hi when I follow the guidance on the website to report content it doesn’t come up as an option, as I can see is what is attached. Ideas?

Newbie

Hi when I follow the guidance on the website to report content it doesn’t come up as an option, as I can see is what is attached. Ideas?

Eni

Moderator

531 Views

1 replies

0 likes

Mobile
Other
  • 531 Views
  • 1 replies
  • 0 likes