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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Music Fan
...ecause the glitching begins, then re-open the app, click play, and swipe out the app. The problem persists regardless of my WiFi connection, phone battery, Bluetooth device, or any other connection i...
General_grevious
Visitor
23861 Views
78 replies
9 likes
Hi there, I took a flight yesterday and was using Airplane Mode, I noticed each time I opened the app would prompt me to switch off Airplane Mode for a better experience. However, I feel like this is a useless prompt if listening to a playlist that i...
Newbie
Hi there, I took a flight yesterday and was using Airplane Mode, I noticed each time I opened the app would prompt me to switch off Airplane Mode for a better experience. However, I feel like this is...
dgian
Spotify
1074 Views
3 replies
1 likes
Device: iPhone and macOperator system: IOS 14Country: NorwayMembership: premium Hello:)I created a new playlist on my new user. Then I copied all the songs from a playlist on my old user, to create an exact similar playlist on my new user. The proble...
Casual Listener
...o get the songs on the top). As soon as I made the new playlist, I added songs to it, and they came on the top (and then I had on "custom order")! I have no idea what other settings I must h...
DaBoiChunks
Visitor
3330 Views
7 replies
0 likes
I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify. Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then back to Spotify, it refuses to remember the album and song I wa...
Regular
I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify. Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then bac...
MihailY
Moderator
1096 Views
11 replies
0 likes
PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 17.3.1) My Question or IssueI have a new release on Spotfy, done through DistroKid. The songs PLAY correctly, from beginning to end. The complete song is correct. No problem there. The son...
Casual Listener
Plan Free/Premium Country Device (iPhone SE) Operating System (iOS 17.3.1) My Question or Issue I have a new release on Spotfy, done through DistroKid. The songs PLA...
jeremy_pv
Casual Listener
412 Views
1 replies
0 likes
When I want to share lyrics, they are separated and the complete lyrics cannot be seen, and it is aesthetically ugly.My Spotify is up to date. PlanPremiumCountryArgentinaDeviceSamsung A31Operating SystemAndroid My Question or IssueGap in lyrics.
Newbie
When I want to share lyrics, they are separated and the complete lyrics cannot be seen, and it is aesthetically ugly. My Spotify is up to date. Plan Premium Country Argentina Device Sa...
Billy-J
Spotify Star
639 Views
1 replies
0 likes
I clicked on my recently played song and itdidn’t display it and says it has trouble loading l, and when I clicked on my recent song it didn’t display as well and had trouble loading too. Does anyone know how to fix this? Because I’ve tried updating ...
Newbie
I clicked on my recently played song and it didn’t display it and says it has trouble loading l, and when I clicked on my recent song it didn’t display as well and had trouble loading too. D...
Eni
Moderator
504 Views
1 replies
0 likes
Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to daily mix songs. I recently misclicked while trying...
Visitor
Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply t...
muchogringo
Casual Listener
3062 Views
4 replies
4 likes
On my iPhone, I often have the “Reduce Loud Sounds” function turned on and set to the most reduction level at 75db. However, whenever this is turned on, sounds from Spotify’s playback is increased despite turning on quiet playback in Spotify’s settin...
Casual Listener
On my iPhone, I often have the “Reduce Loud Sounds” function turned on and set to the most reduction level at 75db. However, whenever this is turned on, sounds from Spotify’s playback is increased de...
AlejaR
Moderator
543 Views
1 replies
0 likes
The new UI for the Now Playing screen makes it impossible to navigate with one hand. The artist and song name should be located back at the lower portion of the UI because these are the primary ways people can quickly navigate to the artist’s page or...
Music Fan
The new UI for the Now Playing screen makes it impossible to navigate with one hand. The artist and song name should be located back at the lower portion of the UI because these are the primary ways ...
602 Views
0 replies
2 likes
PlanPremiumDeviceiPhone 12Operating SystemiOS 12 My Question or IssueI have been using Spotify for years, and a strange problem has just started happening. I'm used to scrolling through the Next From: Liked Songs list during my listening session and ...
Casual Listener
Plan Premium Device iPhone 12 Operating System iOS 12 My Question or Issue I have been using Spotify for years, and a strange problem has just started happening. I'm used to scrolling ...
Lyubka
Moderator
422 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDeviceiPad (6th generation)Operating SystemiPadOS 14.3 I'm using Spotify both on my Android phone and my iPad, and i have enabled the Device Broadcast Status on my Android so it can be shown on my Discord status. I have upd...
Newbie
Plan Premium Country Indonesia Device iPad (6th generation) Operating System iPadOS 14.3 I'm using Spotify both on my Android phone and my iPad, and i have enabled the Device Broadcas...
Dian
Spotify Legend
22316 Views
5 replies
1 likes
After checking the queue on the ipad app, there’s no way to exit the screen. The only way is to close the app completely open again. App version is 8.7.30.1342
Visitor
After checking the queue on the ipad app, there’s no way to exit the screen. The only way is to close the app completely open again. App version is 8.7.30.1342
Alex
Spotify Legend
389 Views
1 replies
0 likes
I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.
Casual Listener
I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.
Alex
Spotify Legend
846 Views
5 replies
1 likes
Hey folks, We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. The relevant team is aware of this and they are currently looking into it. If you're expe...
Moderator
Hey folks, We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. The r...
JoeH76
Music Fan
8811 Views
47 replies
16 likes
PlanPremiumCountryCanadaDevice:(iPhone SE, Sonos Play:1, Lutron Caseta, Ford bluetooth)Operating System:(iOS 15.2, Windows 10)My Issue:I took a 3 hour drive recently (mid/end December) with my phone connected via bluetooth to my vehicle. every time i...
Casual Listener
...rom a device it would pause any other device currently playing. (or add a prompt maybe)
MafeG
Spotify Legend
2443 Views
5 replies
0 likes
If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text snap back on.
Newbie
If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text sna...
Eni
Moderator
725 Views
1 replies
0 likes
On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the second artist and be taken to their page, not the fi...
Regular
On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the s...
CarlosE
Spotify Legend
782 Views
6 replies
2 likes
Queue option is something i use daily. it is so frustrating when i start a queue and it doesn’t keep the songs in order when i choose them or they don’t add to the queue at all. please fix this issue.
Visitor
Queue option is something i use daily. it is so frustrating when i start a queue and it doesn’t keep the songs in order when i choose them or they don’t add to the queue at all. please fix this issue.
MafeG
Spotify Legend
377 Views
1 replies
0 likes
Hi when I follow the guidance on the website to report content it doesn’t come up as an option, as I can see is what is attached. Ideas?
Newbie
Hi when I follow the guidance on the website to report content it doesn’t come up as an option, as I can see is what is attached. Ideas?
Eni
Moderator
524 Views
1 replies
0 likes
