Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Error message (below) interrupts the playback and requires user's attention: Playback failed. We're not able to play this video inyour current location. PlanPremium CountryItaly DeviceiPhone 7 Plus, iPhone 8 Operating SystemiOS 12.1.4 Spotify Version...
Newbie
Error message (below) interrupts the playback and requires user's attention: Playback failed. We're not able to play this video in your current location. Plan Premium Cou...
1173 Views
0 replies
0 likes
PlanPremiumCountry USA - WA - SeattleDeviceiPhone 7Operating SystemiOS 11.4 My Question or Issue Constantly music stops playing entirely when playing back from top playlists, or when shuffling an Artist. When I open the Spotify App to see what’s up, ...
Casual Listener
Plan Premium Country USA - WA - Seattle Device iPhone 7 Operating System iOS 11.4 My Question or Issue Constantly music stops playing entirely when playing back from top ...
Luke
Community Legend
7473 Views
3 replies
4 likes
