Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUSDeviceiPhone 13 Pro, PCOperating SystemiOS 15.3.1, Windows 10 My Local files are refusing to sync. I've tried almost every possible method and nothing has worked. Problems started when I got my iPhone 13 but with my iPhone XR whil...
Regular
Plan Premium Country US Device iPhone 13 Pro, PC Operating System iOS 15.3.1, Windows 10 My Local files are refusing to sync. I've tried almost every possible method and nothi...
Alex
Spotify Legend
10715 Views
7 replies
0 likes
HELP!So for some reason my local files no longer sinc to my ipod. They have done so in the past albeit it did not always happen instantly I would just restart spotify on both devices a few times and eventually it would kick in. But now none of my loc...
Newbie
HELP! So for some reason my local files no longer sinc to my ipod. They have done so in the past albeit it did not always happen instantly I would just restart spotify on both devices a few times an...
2425 Views
0 replies
5 likes
I got my new iPhone 6+ today. Restored backup from my iPhone 5. I had to save all my offline playlists again, course. But now Spotify wont play any of my local files. :'( Does anyone know what he problem is? Or know anything about this? Tips and tric...
Newbie
I got my new iPhone 6+ today. Restored backup from my iPhone 5. I had to save all my offline playlists again, course. But now Spotify wont play any of my local files. :'( ...
rickun
Casual Listener
2251 Views
2 replies
0 likes
I own a some live shows (local files) that when synced with my iPhone, play a different version (album version) on my iPhone. In other words, I can play the exact same song title (which shows the date of the live show) on both the desktop and iPhone....
Casual Listener
I own a some live shows (local files) that when synced with my iPhone, play a different version (album version) on my iPhone. In other words, I can play the exact same song title (which shows th...
kbrooksc
Community Legend
1668 Views
3 replies
0 likes
Through a series of events stemming from today's iOS 8 update which I won't go into, I was shocked to find that some of my playlists had not been complete in all the time I've had Spotify on my iPhone. Namely, the songs in a playlist that were from m...
Music Fan
Through a series of events stemming from today's iOS 8 update which I won't go into, I was shocked to find that some of my playlists had not been complete in all the time I've had Spotify on my iPhon...
1012 Views
0 replies
0 likes
iPhone Desription: iPhone 4S iOS 8.0 (12A4345d) Spotify App Version: 1.5.0.2728 Problem: About a month or two ago, I synced a few albums not in Spotify's collection to my Spotify on my computer. I also synced them to my phone through Spotify, in play...
Newbie
iPhone Desription: iPhone 4S iOS 8.0 (12A4345d) Spotify App Version: 1.5.0.2728 Problem: About a month or two ago, I synced a few albums not in Spotify's collection to my Spotify on my co...
jeremygoh
Community Legend
1187 Views
2 replies
0 likes
I am having difficulty syncing my local files. I added about 50 tracks to the "local files" folder on my Mac on spotify (latest version of spotify, Mac OS 10.7) and I want to have these files on my iPhone 5s as well (running iOS 7 with about 4 gigs o...
Casual Listener
I am having difficulty syncing my local files. I added about 50 tracks to the "local files" folder on my Mac on spotify (latest version of spotify, Mac OS 10.7) and I want to have these files on my i...
jeremygoh
Community Legend
1179 Views
1 replies
0 likes
Hello all, In the desktop client, I put an album of about 12 songs. All mp3 format into the local files section. I then brought up the iphone and it shows in the desktop client as a synced device. I selected manual and picked the local and starred pl...
Casual Listener
Hello all, In the desktop client, I put an album of about 12 songs. All mp3 format into the local files section. I then brought up the iphone and it shows in the desktop client as a ...
amightykumquat
Casual Listener
697 Views
2 replies
0 likes
