Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: broken

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 59962 Views
  • 16 replies
  • 36 likes
  • 59962 Views
  • 16 replies
  • 36 likes

Superuser Contribution Shuffle plays the same ten songs over and over every time

PlanPremiumCountryNLDeviceiPhone SEOperating SystemiOS11My Question or IssueWhen I press shuffle play on a playlist, the same 10 or 20 songs are played over and over again. There is about 15 hours of music in the playlist, but the majority is ignored...

  • Roadie
  • Plan Premium Country NL Device iPhone SE Operating System iOS11 My Question or Issue When I press shuffle play on a playlist, the same 10 or 20 songs are played over and over again. There is...
  • jimmy-198
  • Newbie
  • 2196 Views
  • 8 replies
  • 0 likes
  • broken
    bug
    IOS 11
  • 2196 Views
  • 8 replies
  • 0 likes

Superuser Contribution Some links/buttons are unresponsive while AirPods are connected

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 14 My Question or Issue When I click certain links and buttons in the Spotify app, nothing happens.These links/buttons include: Remove download (both the text link and the icon), Change Image (to set...

  • Casual Listener
  • Plan Premium Device iPhone SE 2020 Operating System iOS 14   My Question or Issue   When I click certain links and buttons in the Spotify app, nothing happens. These links/buttons...
  • MafeG
  • Spotify Legend
  • 684 Views
  • 3 replies
  • 1 likes
  • AirPods
    broken
    bug
    change image
    iOS
    pin playlist
    remove download
    unresponsive
  • 684 Views
  • 3 replies
  • 1 likes

Downloads completely disappearing and problems with loading artist and songs

PlanPremiumCountrySouth AfricaDeviceiPhone XROperating SystemiOS 13.4 My Question or IssueWhen not connected to WiFi or Cellular Data to listen offline, in the playlist menu my liked songs are downloaded but upon entering the playlist, no songs are v...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone XR Operating System iOS 13.4   My Question or Issue When not connected to WiFi or Cellular Data to listen offline, in the playlist menu ...
  • iHighXP
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • broken
    downloads gone
    Glitches
    iOS 13.4
  • 521 Views
  • 2 replies
  • 0 likes

Unusable

PlanPremiumCountryAustraliaDeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueWhenever i try to play any music the app just crashes and i have to delete it and reinstall and after a few hours it just happens again

  • Newbie
  • Plan Premium Country Australia Device iPhone 7 Operating System iOS 12.4   My Question or Issue Whenever i try to play any music the app just crashes and i have to delete it and reinst...
  • Loxer
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • broken
    not working
    songs won’t play
    unusable
  • 331 Views
  • 1 replies
  • 0 likes

No download toggle on mobile

Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dots, tapping download and then adding to my library.P...

  • Casual Listener
  • Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dot...
  • Loxer
  • Community Legend
  • 758 Views
  • 2 replies
  • 0 likes
  • broken
    Mobile
  • 758 Views
  • 2 replies
  • 0 likes