Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Crash

Labels

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 385560 Views
  • 876 replies
  • 325 likes
  • 385560 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 75532 Views
  • 124 replies
  • 32 likes
  • 75532 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16673 Views
  • 8 replies
  • 0 likes
  • 16673 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened

Spotify App crashes on watchOS (Apple Watch) if local Downloads are being openedPlanPremiumCountryGermanyDevice(Apple Watch SE 2022 Model - latest Gen.)Operating System(watchOS 9.3 - latest) My Question or IssueSpotify App crashes on watchOS (Apple W...

  • Newbie
  • Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened Plan Premium Country Germany Device (Apple Watch SE 2022 Model - latest Gen.) Operating System (watchOS 9.3...
  • OscarDC
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • bug
    Crash
    critical
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Randomly Crashes When Playing Music

PlanFreeCountryUnited States DeviceiPhone 12 ProOperating SystemiOS 14.7 My Question or IssueWhenever I play music and my phone is locked, the app will randomly crash and my music will stop playing. When I go back into the app, the Spotify logo comes...

  • Casual Listener
  • Plan Free Country United States   Device iPhone 12 Pro Operating System iOS 14.7   My Question or Issue Whenever I play music and my phone is locked, the app will randomly crash...
  • Alex
  • Moderator
  • 766 Views
  • 7 replies
  • 0 likes
  • app crash
    Crash
  • 766 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on iPhone

PlanFree CountryUSA DeviceiPhone 11 Operating SystemiOS 14.4 My Question or IssueI recently got a new iPhone and I'm having a lot of trouble with Spotify. The app keeps crashing randomly while it is playing music in both the background and when I'm o...

  • Visitor
  • ...potify. The app keeps crashing randomly while it is playing music in both the background and when I'm on the app. When I re-launch it, I can usually play music for a minute before it crashes again and the s...
  • Eni
  • Moderator
  • 461 Views
  • 3 replies
  • 2 likes
  • Crash
    iOS
    iphone
  • 461 Views
  • 3 replies
  • 2 likes

[iOS] App Constantly crashes

PlanPremiumCountryCanadaDeviceiPhone 7sOperating SystemiOS 14.2 My Question or IssueOver the last couple days I've been noticing as I've been listening to music the app with freeze suddenly and crash. It does this several times a day and gets very fr...

  • Newbie
  • ...ith freeze suddenly and crash. It does this several times a day and gets very frustrating when I'm driving. I am using the most recent update, 8.5.86, and haven't had this issue happen before. Is there a...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • bug
    Crash
    iOS 12.4
    IOS troubles
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] app randomly crashes during playback

PlanPremiumCountryEUDevice(iPhone XS, iOS 14.2) My Question or Issuemy iOS app upon starting a song often, but not always, will stop playing after random intervals. When this happens the now playing field on my lock screen shows nothing (see screensh...

nowplaying.png
  • Casual Listener
  • Plan Premium Country EU Device (iPhone XS, iOS 14.2)   My Question or Issue my iOS app upon starting a song often, but not always, will stop playing after random intervals. When this hap...
  • Mihail
  • Spotify Legend
  • 735 Views
  • 15 replies
  • 1 likes
  • Crash
    iOS
    stop playback
  • 735 Views
  • 15 replies
  • 1 likes

iOS app keeps crashing through a song

PlanPremiumCountryItalyDeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueFrom yesterday the Spotify app keeps crashing when i play any song. I already tried to clear the cache, reinstall the app, update the phone, but nothing worked.This ap...

  • Casual Listener
  • Plan Premium Country Italy Device iPhone 11 Operating System iOS 13.6   My Question or Issue From yesterday the Spotify app keeps crashing when i play any song. I already tried to c...
  • Monsty_
  • Casual Listener
  • 1583 Views
  • 1 replies
  • 0 likes
  • App
    Crash
    iOS 13
    ios app
    iphone
  • 1583 Views
  • 1 replies
  • 0 likes

Spotify crashing on IOS only on Google Mesh Wi-Fi

Sooo, this has been an ongoing issue for a while now. Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (Spotify worked fine before this new Wi-Fi mesh network) This ...

  • Visitor
  • Sooo, this has been an ongoing issue for a while now.   Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (S...
  • Loxer
  • Spotify Star
  • 638 Views
  • 1 replies
  • 0 likes
  • Crash
    iOS
    Wi-Fi
  • 638 Views
  • 1 replies
  • 0 likes

Spotify App Crashing

PlanPremium DeviceiPhone XR, iPad Mini 4 Operating SystemiOS 13.1.3 My Question or IssueEver since I recently updated my Spotify app, it's been impossible to get into. Each time I tap on the app on either my phone or iPad, it immediately glitches out...

  • Casual Listener
  •   Plan Premium   Device iPhone XR, iPad Mini 4   Operating System iOS 13.1.3   My Question or Issue Ever since I recently updated my Spotify app, it's been impossible t...
  • Loxer
  • Spotify Star
  • 1218 Views
  • 3 replies
  • 1 likes
  • Crash
    crashing app
    not opening
    not working
  • 1218 Views
  • 3 replies
  • 1 likes

Spotify freezes and stops music playback after ads. Still. In late 2017.

See screenshot at: https://community.spotify.com/t5/Android/Spotify-Free-Freeze-on-Ads/m-p/1836010#M87634 This bug has been posted by many people for several years now. Could we get this prioritized with devs? It forces your customers to quit the app...

  • Newbie
  • See screenshot at:  https://community.spotify.com/t5/Android/Spotify-Free-Freeze-on-Ads/m-p/1836010#M87634   This bug has been posted by many people for several years now.   Could ...
  • user-removed
  • Not applicable
  • 828 Views
  • 1 replies
  • 1 likes
  • ads
    angry
    Crash
    freeze
    iOS
    UX
  • 828 Views
  • 1 replies
  • 1 likes

App crashes when moving songs on queue

PlanPremiumCountryPolandDeviceiPhone XOperating SystemiOS 12.2 My Question or IssueI’ve experienced it about a thousand times throughout last 3 months and i’m done with this sht, i need to post it here. Everytime it crashes it deletes my whole queue ...

  • Music Fan
  • ...his sht, i need to post it here. Everytime it crashes it deletes my whole queue and starts my playlist over. Please fix it Spotify. Love y’all, Martin  
  • Butterek
  • Music Fan
  • 1187 Views
  • 2 replies
  • 0 likes
  • Crash
    FIX IT
    fix pls
    iphone
    queue error
  • 1187 Views
  • 2 replies
  • 0 likes

Have to keep restarting app

My IssueI have to keep restarting the app if I pause music for more than a minute. Spotify seems to crash itself if I pause music then walk away for a minute or so to go do something, which means I can't just come back to my phone and immediately res...

  • Regular
  • My Issue I have to keep restarting the app if I pause music for more than a minute. Spotify seems to crash itself if I pause music then walk away for a minute or so to go do something, which means I...
  • 458 Views
  • 0 replies
  • 0 likes
  • bug
    Crash
    freeze
    Glitch
    iOS
    music playback
    reopen
    restart
  • 458 Views
  • 0 replies
  • 0 likes

Crash viewing albums on Iphone Xs ios 12.1.4

PremiumUS DeviceIphone Xs ios 12.1.4app version: 8.4.97.900 My Question or IssueWithin the last week, attempting to view "Albums" from "Your Library" results in the app consistently crashing. Clearing the cache did not fix the issue.

  • Casual Listener
  • ...he app consistently crashing. Clearing the cache did not fix the issue.  
  • Loxer
  • Spotify Star
  • 654 Views
  • 7 replies
  • 1 likes
  • Crash
  • 654 Views
  • 7 replies
  • 1 likes

App keeps crashing when I start it up

PlanFreeCountry UKDeviceiPhone 6sOperating SystemiOS 10 My Question or Issue Whenever I try to start the app it loads up the logo, then immediately closes itself. Hasn’t been an issue for the years ive been using the app but started happening when I ...

  • Newbie
  • Plan Free Country  UK Device iPhone 6s Operating System iOS 10   My Question or Issue  Whenever I try to start the app it loads up the logo, then immediately closes itself. H...
  • Loxer
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • App
    apple
    Crash
    iOS
    startup
  • 370 Views
  • 1 replies
  • 0 likes

iPhone SE v 8.4.65 - app crash

PlanFree/PremiumCountry USADeviceIPhone SEOperating SystemiOS 11,4.1 My Question or Issue My app will not stay open for more than 15 seconds. I am unable to play any music. A blank text box with an option to close it appears, but does nothing/crashes...

  • Regular
  • ...ny music. A blank text box with an option to close it appears, but does nothing/crashes. I have uninstalled and reinstalled multiple times, I’ve reset my phone multiple times,I’ve tried with WiFi and w...
  • Loxer
  • Spotify Star
  • 1002 Views
  • 2 replies
  • 1 likes
  • Crash
    iOS
    iphone
    se
  • 1002 Views
  • 2 replies
  • 1 likes

Solved!! Spotify not loading with latest iOS beta 11.4

I’m running Spotify 8.4.49 on a iOS build 11.4 (beta) which O think is build 15F5049C.When opened the spotify logo appears briefly before crashing out back to the iOS home screen.any advice, help or updates appreciated.

  • Regular
  • I’m running Spotify 8.4.49 on a iOS build 11.4 (beta) which O think is build 15F5049C. When opened the spotify logo appears briefly before crashing out back to the iOS home screen. any advice, h...
  • 17TillIDie
  • Casual Listener
  • 1604 Views
  • 2 replies
  • 0 likes
  • 11.4
    Crash
    iOS
  • 1604 Views
  • 2 replies
  • 0 likes

[IOS] App crashes with internet connection(In airpale mode, starts fine)

Dear Sir or Madam, I am having a trouble (like the description says) with the Spotify app. The day before i had no problem at all. The next day it started crashing every time! I did not do anyithing with the device.(Yeah i tried reinstalling, i tried...

  • Newbie
  • Dear Sir or Madam,   I am having a trouble (like the description says) with the Spotify app. The day before i had no problem at all. The next day it started crashing every time!   I d...
  • 352 Views
  • 0 replies
  • 0 likes
  • airplane mode
    Crash
    I Always Wanted To Be In The Band
    iOS9
  • 352 Views
  • 0 replies
  • 0 likes

Spotify keeps crashing after Version 7.5.0 Update

I just updated the spotify app on my iphone to the latest version 7.5.0 yesterday and since then, every time I tried to play a song the app crashes. Is this instability due to the latest version? Can someone help with this please?

  • Newbie
  • I just updated the spotify app on my iphone to the latest version 7.5.0 yesterday and since then, every time I tried to play a song the app crashes. Is this instability due to the latest version? C...
  • adriank1410
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • Crash
  • 423 Views
  • 1 replies
  • 0 likes

Spotify iOS 4.5.0 crashing at launch

Hi, Latest version 4.5.0 of Spotify iOS app is crashing each single time I'm trying to launch it. What happens: I launched it from the icon, see the preloader image for a while, then the UI with some album covers and options flashes for ~0,2 secs and...

  • Newbie
  • Hi,   Latest version 4.5.0 of Spotify iOS app is crashing each single time I'm trying to launch it. What happens: I launched it from the icon, see the preloader image for a while, then the U...
  • 438 Views
  • 0 replies
  • 0 likes
  • Crash
    ios 9
  • 438 Views
  • 0 replies
  • 0 likes

iPhone restarted when opening spotfy 3.9.0

After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.

  • Newbie
  • After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.
  • opeyre
  • Casual Listener
  • 864 Views
  • 1 replies
  • 1 likes
  • Crash
    ios 8.4.1
    spotfy 3.9.0
  • 864 Views
  • 1 replies
  • 1 likes

spotify 3.7.0 crashes on ios 7.1

as of a few days ago, i can no longer log into Spotify on my ios phone (Facebook or login+pw). It crashes.

  • Casual Listener
  • as of a few days ago, i can no longer log into Spotify on my ios phone (Facebook or login+pw).   It crashes.
  • 321 Views
  • 0 replies
  • 0 likes
  • Crash
    iOS 7.1
  • 321 Views
  • 0 replies
  • 0 likes