Help Wizard

Step 1


App keeps crashing when I start it up

App keeps crashing when I start it up






iPhone 6s

Operating System

iOS 10


My Question or Issue

 Whenever I try to start the app it loads up the logo, then immediately closes itself. Hasn’t been an issue for the years ive been using the app but started happening when I updated the app about a month ago. I’ve tried to change regions and restart my phone but that doesn’t work. Reinstalling the app only works once, then when I close the app, the problem comes back.


please help

1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Have you tried with another internet connection? Could you attach a screen recording when it happens? I'd also recommend updating to iOS 12.0.1 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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