Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33191 Views
  • 13 replies
  • 36 likes
  • 33191 Views
  • 13 replies
  • 36 likes

Spotify keeps playing after answering phone call

iPhone 7s, iOS 10.3.3, Spotify 8.4.8 Steps to reproduce:1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters).2. Receive a phone call. Music pauses during this time.3. Answer phone call. Expected result: musi...

  • Regular
  • iPhone 7s, iOS 10.3.3, Spotify 8.4.8   Steps to reproduce: 1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters). 2. Receive a phone call. Music pau...
  • Thatsall__Folks
  • Casual Listener
  • 16386 Views
  • 18 replies
  • 11 likes
  • 16386 Views
  • 18 replies
  • 11 likes

Kenwood kdc-x302

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult to do. All I get is the Spotify logo and then have...

  • Newbie
  • So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult...
  • amcbride
  • Casual Listener
  • 7098 Views
  • 13 replies
  • 3 likes
  • 7098 Views
  • 13 replies
  • 3 likes

presale code

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it won’t come late again?

  • Newbie
  • I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it...
  • krausehomes
  • Newbie
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes

The Home Screen is now always just black on iPhone 5S

Plan:PremiumCountry:UKDevice: iPhone 5SOperating System:iOS 11.4.1Build: 8.4.62.490 The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to something meaningful. Now it just stays black. (The other tabs are ...

IMG_6143.PNG
  • Newbie
  • Plan:Premium Country:UK Device: iPhone 5S Operating System:iOS 11.4.1 Build: 8.4.62.490   The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to...
  • Billy-J
  • Spotify Star
  • 988 Views
  • 1 replies
  • 0 likes
  • 988 Views
  • 1 replies
  • 0 likes

Spotify Mobile only loading some musics

PlanPremiumCountry BrasilDeviceiPhone 6 PlusOperating SystemiOS 11.4My Spotify Mobile doesn't show all musics of my playlist

  • Newbie
  • Plan Premium Country  Brasil Device iPhone 6 Plus Operating System iOS 11.4 My Spotify Mobile doesn't show all musics of my playlist    
  • Loxer
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Songs pause then sound like a scratched cd

PlanPremium Country USA DeviceIphone7Operating System iOS 11.4My Question or IssueI listen to my playlists while connected to wifi, not connected to wifi, downloaded and not downloaded and experience the same issue: Songs pause for a moment, then sta...

  • Casual Listener
  •   Plan Premium   Country  USA   Device Iphone7 Operating System   iOS 11.4 My Question or Issue I listen to my playlists while connected to wifi, not conne...
  • sara-e
  • Newbie
  • 1510 Views
  • 4 replies
  • 2 likes
  • audio quality
    scratched cd
    skipping
  • 1510 Views
  • 4 replies
  • 2 likes

Canciones No Disponibles

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al menos esta es mi teoría..He estado usando Spotify ...

  • Regular
  • ...nuel AA. Este tema, tenido como uno de los mejores de Bryant Myers, apareció en una publicación del artista en Instagram, promoviendo sus éxitos. En dicha publicación, hubieron varios quejándose de que E...
  • Juan67
  • Newbie
  • 46094 Views
  • 7 replies
  • 13 likes
  • 46094 Views
  • 7 replies
  • 13 likes

Superuser Contribution Unable to open SMS links in Spotify - opens add.adjust.com

Hi. My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song. Now when I tap the link it takes me to add.adjust.com, then to the App Store, back to Spotify without playing t...

  • Casual Listener
  • Hi.  My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song.   Now when I tap the link it takes me to add.ad...
  • BOQARI
  • Casual Listener
  • 15279 Views
  • 27 replies
  • 51 likes
  • 15279 Views
  • 27 replies
  • 51 likes

playlist photos and social problems

PlanPremiumCountry U.S.DeviceiPhone 8 The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also note that I am using the latest iOS and app updates, so please don't suggest looking ...

  • Newbie
  •   Plan Premium Country  U.S. Device iPhone 8   The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also no...
  • Loxer
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Why on earth does CarPlay sort albums alphabetically by title?

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is going to crash while distractedly scrolling up and down the album...

  • Newbie
  • Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is goin...
  • dcolumbus3
  • Newbie
  • 2858 Views
  • 4 replies
  • 27 likes
  • 2858 Views
  • 4 replies
  • 27 likes

Solved!! Songs Show For A Second, Then Skips Even Though It's Available

Plan: PremiumCountry: USA Device: iPhone 8 PlusOperating System: iOS 11 While I'm using the mobile app, or on any computer, I have encountered songs that show up as Available (they can be searched, clicked on, are not greyed out, can be added to a pl...

  • Casual Listener
  • Plan: Premium Country: USA   Device: iPhone 8 Plus Operating System: iOS 11   While I'm using the mobile app, or on any computer, I have encountered songs that show up as Availab...
  • jcm5344
  • Casual Listener
  • 633 Views
  • 2 replies
  • 0 likes
  • 633 Views
  • 2 replies
  • 0 likes

Solved!! Cant remove song from playlist

PlanPremiumCountrynetherlands Device(iPhone 8plusOperating System(iOS 11.4, app ver. 8.4.53.689 My Question or Issue When I search a song in my playlist by pulling the screen down and then try to delete it from my playlist is not posible. Is it just ...

  • Newbie
  • Plan Premium Country netherlands   Device (iPhone 8plus Operating System (iOS 11.4, app ver. 8.4.53.689   My Question or Issue  When I search a song in my playlist by pullin...
  • tom_andreson
  • Newbie
  • 2671 Views
  • 2 replies
  • 0 likes
  • 2671 Views
  • 2 replies
  • 0 likes

Downloaded Playlists Become "Undownloaded"

PlanPremiumCountry CanadaDeviceiPod TouchOperating SystemiOS My Question or Issue My friend is Premium subscriber and his downloaded playlists on his iPod Touch frequently become "undownloaded". When he can connect to wifi he can re-download his play...

  • Casual Listener
  • Plan Premium Country  Canada Device iPod Touch Operating System iOS   My Question or Issue   My friend is Premium subscriber and his downloaded playlists on his iPod Touch f...
  • Billy-J
  • Spotify Star
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not downloading on iPhone app.

PlanStudent Premium/HuluCountryUSDeviceiPhone 7Operating SystemiOS 11My Question or IssueI have used local files in my spotify playlist for around 6 months with no issue. But recently I was messing around with the files by trying to add custom images...

  • Regular
  •   Plan Student Premium/Hulu Country US Device iPhone 7 Operating System iOS 11 My Question or Issue I have used local files in my spotify playlist for around 6 months with no issue. Bu...
  • Alfredo
  • Roadie
  • 2791 Views
  • 7 replies
  • 0 likes
  • 2791 Views
  • 7 replies
  • 0 likes

Enable RANDOM for Daily Mix

I use my Daily Mix almost every day and for the most part the music is spot on. The problem, however, is that everytime I click on them the playlist starts to play from the beginning AGAIN and the RANDOM button is disabled. Clearly this functionality...

  • Regular
  •   I use my Daily Mix almost every day and for the most part the music is spot on.   The problem, however, is that everytime I click on them the playlist starts to play from the beginning...
  • dschmunis
  • Regular
  • 2572 Views
  • 2 replies
  • 0 likes
  • 2572 Views
  • 2 replies
  • 0 likes

My button bar changed and I can not get it back

PlanPremiumCountryArgentina DeviceIphone 6sOperating SystemiOS 11.4.1My button bar changed, and I do not know how / can not return it to how it was before afterbefore

WhatsApp Image 2018-07-23 at 12.40.48.jpeg WhatsApp Image 2018-07-23 at 12.34.59.jpeg
  • Casual Listener
  • Plan Premium Country Argentina   Device Iphone 6s Operating System iOS 11.4.1 My button bar changed, and I do not know how / can not return it to how it was before     af...
  • ezebs
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Chromecast auto-sync of volume

There is a big problem with the way the iOS Spotify app handles volume when syncing with Chromecast devices. This has caused me to have to uninstall Spotify completely from my iPhone. Here is what happens:When I use Chromecast with various video appl...

  • Newbie
  • There is a big problem with the way the iOS Spotify app handles volume when syncing with Chromecast devices. This has caused me to have to uninstall Spotify completely from my iPhone.   Here i...
  • 611 Views
  • 0 replies
  • 0 likes
  • 611 Views
  • 0 replies
  • 0 likes

Artist Detail duplicated entries

PlanPremiumCountrygermany DeviceiPhone XOperating SystemiOS 12 Beta 12 when swiping out of the Artist Detail Page on iOS and the Navigation Controller „pushes“ you back you get all the links of the Artist duplicated. Seems like items are pushed into ...

  • Casual Listener
  •   Plan Premium Country germany    Device iPhone X Operating System iOS 12 Beta 12   when swiping out of the Artist Detail Page on iOS and the Navigation Controller „pus...
  • Loxer
  • Community Legend
  • 434 Views
  • 2 replies
  • 0 likes
  • iOS
  • 434 Views
  • 2 replies
  • 0 likes

Searching music error

PlanPremiumCountry USADeviceipad proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I search for a popular song and it says error what should I do

  • Newbie
  • Plan Premium Country  USA Device ipad pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I search for a popular song and it says error ...
  • Loxer
  • Community Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • 768 Views
  • 1 replies
  • 0 likes

Google Cast Group and individual speaker

PlanPremiumCountry USADeviceIphone 8 Operating Systemios11 My Question or Issue When you create a group of speakers for google cast Spotify only shows the group in cast available and not the individual speakers anymore. Other apps don’t have this pro...

  • Newbie
  •   Plan Premium Country  USA Device Iphone 8  Operating System ios11   My Question or Issue  When you create a group of speakers for google cast Spotify only shows ...
  • Bollatta
  • Regular
  • 727 Views
  • 1 replies
  • 3 likes
  • 727 Views
  • 1 replies
  • 3 likes