Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228607 Views

53 replies

13 likes

  • 228607 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152510 Views

507 replies

108 likes

  • 152510 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106638 Views

19 replies

38 likes

  • 106638 Views
  • 19 replies
  • 38 likes

Explicit Content Filter Missing

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UsaDeviceIPhone 8 plus and iPad air2Operating SystemiOS 10 My Question or Issue When I click the little 3 bars i...

Visitor

INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Usa Device IPhone 8 plus and iPad air2 Operat...

Loxer

Community Legend

1170 Views

1 replies

0 likes

  • 1170 Views
  • 1 replies
  • 0 likes

Music stops cuts out

Okay so I have an Iphone8+ and ive had premium for well over a year. Just recently whenever I am plistening to music it will quit playing if I open another app (snapchat, instagram, twitter, etc.) or if im listening to music and even have spotify ope...

Newbie

Okay so I have an Iphone8+ and ive had premium for well over a year. Just recently whenever I am plistening to music it will quit playing if I open another app (snapchat, instagram, twitter, etc.) or...

Billy-J

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Solved!! Becoming an artist on spotify

The things that were here are (probably) not required. My Question or IssueDoes becoming an artist require you to pay? All I want to do is post some neat songs I found and that aren’t on Spotify so I can listen to these amazing things in my free time...

Newbie

The things that were here are (probably) not required.   My Question or Issue Does becoming an artist require you to pay? All I want to do is post some neat songs I found and that aren’t on S...

Billy-J

Spotify Star

1334 Views

1 replies

0 likes

  • 1334 Views
  • 1 replies
  • 0 likes

Song posting 3 times

So this has been happening for a while now, I’m offline and every time I’d look up a song, it’ll appear three times and I’m wondering if there’s a way to fix that. Some help would be grateful.

Newbie

   So this has been happening for a while now, I’m offline and every time I’d look up a song, it’ll appear three times and I’m wondering if there’s a way to fix that. Some help would be gr...

Billy-J

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

ios sync devices

PlanFree/PremiumCountry UKDeviceipad 10.5Operating SystemiOS 11 My Question or Issue i favourited a song. it appears on my pc and phone but it doesn't appear on my ipad only if i add a song i don't want. the song want ishttps://open.spotify.com/track...

Regular

Plan Free/Premium Country  UK Device ipad 10.5 Operating System iOS 11   My Question or Issue  i favourited a song. it appears on my pc and phone but it doesn't appear on my ...

Gorgaroth

Regular

1123 Views

11 replies

0 likes

  • 1123 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify Connect faulty song display on iPhone

PlanPremiumCountry USADevice(iPhone 8 andMacbook Pro late 2012)Operating System(latest iOS on both devices.) When I play songs from my library on my iPhone they do play correctly on my laptop, but the songs displayed on my iphone don’t show the corre...

Regular

Plan Premium Country  USA Device (iPhone 8 and Macbook Pro late 2012) Operating System (latest iOS on both devices.)   When I play songs from my library on my iPhone they do play ...

Alfredo

Roadie

841 Views

1 replies

0 likes

Connect
iphone
macbook pro
  • 841 Views
  • 1 replies
  • 0 likes

can play song on desktop but not on Iphone

PlanpremiumCountry USADeviceIphone 7Operating System(iOS 11.4.1 My Question or Issue im having a issue where I can play some songs on my Desktop by a certin artist but not on my cellphone, Before I had this issue i was having an issue where i couldnt...

Regular

Plan premium Country  USA Device Iphone 7 Operating System (iOS 11.4.1   My Question or Issue  im having a issue where I can play some songs on my Desktop by a certin artist ...

Loxer

Community Legend

1185 Views

11 replies

0 likes

  • 1185 Views
  • 11 replies
  • 0 likes

iOS app crashes when connected to a specific Wi-Fi.

PlanPremiumCountrySouth KoreaDeviceiPad AirOperating SystemiOS 11 My Question or IssueI'm using the Spotify app on my XPS 15, MacBook Pro 2012, Samsung Galaxy 7. Recently, I install the Spotify on my iPad Air. But it crashes after logging in. I reins...

Visitor

Plan Premium Country South Korea Device iPad Air Operating System iOS 11   My Question or Issue I'm using the Spotify app on my XPS 15, MacBook Pro 2012, Samsung Galaxy 7.  Recen...

user-removed

Not applicable

1192 Views

2 replies

0 likes

  • 1192 Views
  • 2 replies
  • 0 likes

Solved!! how do I find out what song I just heard.

PlanPremiumCountry USDeviceiPhone 6Operating SystemiOS My Question or Issue I just heard a song play on my iphone. I went to find out what song it was and accidently hit something and it started playing a different song. I see a recently played menu ...

Regular

Plan Premium Country  US Device iPhone 6 Operating System iOS   My Question or Issue  I just heard a song play on my iphone. I went to find out what song it was and acci...

Bethany_Dawn

Community Legend

9818 Views

3 replies

0 likes

  • 9818 Views
  • 3 replies
  • 0 likes

Why do playlists privacy settings keep reverting back to public

PlanPremiumCountry New ZealandDeviceiPhone 7 PlusOperating SystemiOS 11.2.6 My Question or Issue Why do playlist privacy settings keep reverting back on their own? This is makes me feel like I’ve lost all privacy on Spotify. I’ve always had certain p...

Newbie

Plan Premium Country  New Zealand Device iPhone 7 Plus Operating System iOS 11.2.6   My Question or Issue  Why do playlist privacy settings keep reverting back on their own? ...

user-removed

Not applicable

4765 Views

3 replies

0 likes

iOS
playlist privacy
Playlists
Privacy
Public
secret
  • 4765 Views
  • 3 replies
  • 0 likes

Solved!! Audio cuts out - digital choppiness

PlanPremiumCountry Australia Device(iPhone 6+Operating System(Latest iOS - as always) My Question or Issueaudio starts to lag and gets choppy - sounds like ones and zeros breaking down. Similar to a CD skipping. Basically my songs are interrelated as...

Casual Listener

Plan Premium Country Australia    Device (iPhone 6+ Operating System (Latest iOS - as always)   My Question or Issue audio starts to lag and gets choppy - sounds like ones an...

Ryanx0r

Composer

15336 Views

5 replies

0 likes

Streaming Issue
  • 15336 Views
  • 5 replies
  • 0 likes

Playlists not updating between pc and iphone 5s

The playlists on my iphone 5s have stopped udating automatically when I change the playlists on my pc. They have done so since I subscribed to Premium last year. Any solutions would be welcome. Phil

Visitor

The playlists on my iphone 5s have stopped udating automatically when  I change the playlists on my pc. They have done so since I subscribed to Premium last year.   Any solutions would b...

Loxer

Community Legend

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Solved!! No back option

Been a regular Spotify user, today I notice that the new update of Spotify removed the back song option, when my iPhone is locked. I like to lisen songs more than one time and I liked this option. How can I have it back? Thanks.

Casual Listener

Been a regular Spotify user, today I notice that the new update of Spotify removed the back song option, when my iPhone is locked.  I like to lisen songs more than one time and I liked this opti...

Loxer

Community Legend

7054 Views

1 replies

0 likes

  • 7054 Views
  • 1 replies
  • 0 likes

Songs appear on my MacBook and not my iPhone

I have recently added an album I found on the browser version of spotify to my playlists. It’s called A Box of Bird by the Church. I’ve been through threads saying it could be a cache problem or a syncing issue. I made sure then when I added it both ...

Casual Listener

I have recently added an album I found on the browser version of spotify to my playlists. It’s called A Box of Bird by the Church. I’ve been through threads saying it could be a cache problem or a sy...

SmithO02

Casual Listener

543 Views

3 replies

0 likes

  • 543 Views
  • 3 replies
  • 0 likes

Solved!! iPhone, MacMini and Spotify

Hi all!Have a small but annoying problem. Running Spotify on a MacMini attached to a sound system and controll it with a iPhone 7 on my work, working great. The problem is when somebody is calling to the iPhone I want the music to pause/stop playing ...

Casual Listener

  Hi all! Have a small but annoying problem. Running Spotify on a MacMini attached to a sound system and controll it with a iPhone 7 on my work, working great. The problem is when somebody is ...

StefanLb

Casual Listener

912 Views

2 replies

0 likes

  • 912 Views
  • 2 replies
  • 0 likes

Solved!! Ipod Touch 5th Generation

Hi, The system requirements page states that the 5th Generation Ipod Touch is supported, however iOS 10 is also required. From what I now understand after trying to install Spotify, iOS 10 cannot be installed on the 5th gen Ipod Touch. I bought a 2nd...

Casual Listener

Hi,    The system requirements page states that the 5th Generation Ipod Touch is supported, however iOS 10 is also required.    From what I now understand after trying to inst...

Billy-J

Spotify Star

47825 Views

11 replies

1 likes

  • 47825 Views
  • 11 replies
  • 1 likes

No download toggle on mobile

Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dots, tapping download and then adding to my library.P...

Casual Listener

Basically until today when I reset my library, I could download things automatically in playlists and on my library. Now, the only way I can download is by adding to a playlist, hitting the three dot...

Loxer

Community Legend

872 Views

2 replies

0 likes

broken
Mobile
  • 872 Views
  • 2 replies
  • 0 likes

Korean input error

PlanPremiumCountry USDeviceiPad mini 4Operating System(iOS 11.4.1 My Question or Issue When I try to type any Korean it doesn’t allow me to type in Korean. The letters are not joined like they should. It treats the letters as separate words. I tried ...

Newbie

Plan Premium Country  US Device iPad mini 4 Operating System (iOS 11.4.1   My Question or Issue  When I try to type any Korean it doesn’t allow me to type in Korean. The lett...

Loxer

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay won't stop even when turned off

Premium, USA, iphone 7, latest OS. Also on a Windows 10 PC, also on an iMac. This has been an issue for months now. I have always had autoplay turned off in my account. I've checked the settings on every platform I use it on. I only listen to albums,...

Gig Goer

Premium, USA, iphone 7, latest OS. Also on a Windows 10 PC, also on an iMac.   This has been an issue for months now. I have always had autoplay turned off in my account. I've checked the sett...

Jemi

Spotify Legend

9638 Views

3 replies

21 likes

  • 9638 Views
  • 3 replies
  • 21 likes

Superuser Contribution iphone app w free account: Playlist start always with the same songs in same order

PlanFreeCountryGermanyDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueHi, I've realized that in my Spotify app on my iphone, playlists always start with the same song and are played in the same order for the remaining songs. This is not ...

Casual Listener

  Plan Free Country Germany Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue Hi, I've realized that in my Spotify app on my iphone, playlists always start ...

shah1973

Casual Listener

957 Views

4 replies

0 likes

playlist order
  • 957 Views
  • 4 replies
  • 0 likes