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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Spotify Voice not in App

PlanPremiumCountry USDeviceiPhone 6Operating SystemiOS 12 My Question or IssueSpotfiy voice isnt showing up in the app. I have never seen the voice button nor a voice enable dialogue. My app is up to date. Ive seen other people with it and I would lo...

  • Casual Listener
  • Plan Premium Country  US Device iPhone 6 Operating System iOS 12   My Question or Issue Spotfiy voice isnt showing up in the app. I have never seen the voice button nor a voice en...
  • Keanu_C
  • Community Legend
  • 4824 Views
  • 3 replies
  • 5 likes
  • voice
    voice commands
    Voice control
  • 4824 Views
  • 3 replies
  • 5 likes

App crashes immediately iphone6s+

IOS 11.4, most recent spotify update, premium account. Listen.... i have tried EVERYTHING. I tap the app, logo shows for about 5 seconds and crashes back to my home screen. I’ve rebooted my phone 4 times, I’ve uninstalled and reinstalled at least 20 ...

  • Casual Listener
  • IOS 11.4, most recent spotify update, premium account.  Listen.... i have tried EVERYTHING. I tap the app, logo shows for about 5 seconds and crashes back to my home screen. I’ve rebooted my ph...
  • Cinnabooty
  • Casual Listener
  • 615 Views
  • 6 replies
  • 0 likes
  • 615 Views
  • 6 replies
  • 0 likes

Spotify beta iOS not accessible

I’ve requestested to enter in spotify beta testing just 2 months ago. Actually i’ve changed phone and i can’t install the beta anymore.As you can see in the screenshot PlanPremiumCountryItaly DeviceiPhone 7 PlusOperating System(iOS 10, Android Oreo, ...

847C4380-24B2-492C-B5CD-B0FB800F2DA9.png
  • Newbie
  • I’ve requestested to enter in spotify beta testing just 2 months ago. Actually i’ve changed phone and i can’t install the beta anymore. As you can see in the screenshot   Plan Premium C...
  • Loxer
  • Community Legend
  • 1208 Views
  • 1 replies
  • 0 likes
  • SpotifyBETA iOS
  • 1208 Views
  • 1 replies
  • 0 likes

Spotify do not play upgrade to premium

PlanPremiumCountry USA So I recently upgraded to spotify premium after not having it for a long time. When on my iPhone I had a playlist that I used to just dump all of the songs I wanted to listen to. Since without premium you can only shuffle play ...

  • Casual Listener
  • Plan Premium Country  USA   So I recently upgraded to spotify premium after not having it for a long time. When on my iPhone I had a playlist that I used to just dump all of the songs ...
  • Loxer
  • Community Legend
  • 1117 Views
  • 5 replies
  • 0 likes
  • 1117 Views
  • 5 replies
  • 0 likes

Spotify Beta

https://www.google.com/url?q=http://community.spotify.com/t5/user/viewprofilepage/user-id/99177&sa=D&ust=1536137591114000&usg=AFQjCNFXLyjp_SrW3HqRYzwtjE9QGe0sAg

  • Newbie
  • https://www.google.com/url?q=http://community.spotify.com/t5/user/viewprofilepage/user-id/99177&sa=D&ust=1536137591114000&usg=AFQjCNFXLyjp_SrW3HqRYzwtjE9QGe0sAg  
  • Loxer
  • Community Legend
  • 876 Views
  • 1 replies
  • 0 likes
  • 876 Views
  • 1 replies
  • 0 likes

Spotify won't work with my bluetooth?

Plan(Family) PremiumCountryUSADeviceiPhone 5SEOperating SystemiOS 11.4.1 My Spotify no longer works with my Bluetooth speakers in my vehicle. I have restarted my phone, uninstalled & reinstalled the Spotify app, and I have tried to play other media t...

  • Newbie
  • Plan (Family) Premium Country USA Device iPhone 5SE Operating System iOS 11.4.1   My Spotify no longer works with my Bluetooth speakers in my vehicle. I have restarted my phone, un...
  • musicajet
  • Composer
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Bluetooth Wireless Earbuds - Spotify issue

PlanPremiumCountryUSA Device(Phone 8+Operating SystemiOS 11.4.1 My Question or IssueI have wireless Apple Earpod replicas and they appear as two different bluetooth devices (one for left channel and one for right channel). I can only play audio throu...

  • Newbie
  • Plan Premium Country USA   Device (Phone 8+ Operating System iOS 11.4.1   My Question or Issue I have wireless Apple Earpod replicas and they appear as two different bluetooth de...
  • Loxer
  • Community Legend
  • 3681 Views
  • 3 replies
  • 0 likes
  • bluetooth
    Earbuds
    wireless
  • 3681 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chromecast & Spotify - Devices Not Showing - BUG - No Service!?

PlanPremiumCountryAustralia Device(iPhone 6, Windows 10 PC) Operating System(iOS 11.4, Windows 10) My Question or Issue 10592 Post Views and Growing - still NO SERVICE.I've also attempted contact with forum moderator with no reply. I have made a few ...

  • Roadie
  • Plan Premium Country Australia  Device (iPhone 6, Windows 10 PC)   Operating System (iOS 11.4, Windows 10)   My Question or Issue  10592 Post Views and Growing - s...
  • Peter
  • Spotify Legend
  • 4178 Views
  • 11 replies
  • 3 likes
  • apple
    bug
    bugs
    google
    Google Home
    Help
    iOS
    service
  • 4178 Views
  • 11 replies
  • 3 likes

Superuser Contribution ¿Cómo hacer que mis amigos vean mis artistas escuchados recientemente?

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or Issue Puedo ver los artistas escuchados recientemente de algunos amigos, pero de otros no. Ellos tampoco pueden ver los artistas que yo he escuchado recientemente, a pesar de tene...

  • Casual Listener
  • ...llos tampoco pueden ver los artistas que yo he escuchado recientemente, a pesar de tener activado en mi Configuración/ Social, la pestaña “Publicar mi actividad”. ¿Sabe alguien como conseguir que m...
  • Jemi
  • Spotify Legend
  • 2104 Views
  • 8 replies
  • 1 likes
  • 2104 Views
  • 8 replies
  • 1 likes

Superuser Contribution No use of mobile network - Spotify is always "offline" - annoying

PlanPremiumCountry GermanyDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Thousands of posts to this issue here since 6 years - no suggested solution works! PLEASE can someone from Spotify look after that issue? It is quite annoying!!! Don'...

  • Newbie
  • Plan Premium Country  Germany Device iPhone 7 Operating System iOS 11   My Question or Issue  Thousands of posts to this issue here since 6 years - no suggested solution work...
  • Peter
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • always offline
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs skip like a scratched CD

PlanPremiumCountryUnited States - CADevice(iPhone 6S+)Operating System(iOS 11.4.1) My Question or Issue My spotify is frequently skipping, like a scratched CD. I now pop my ear buds out when it goes quiet for 1-2 seconds, because I know the 5-10 seco...

  • Casual Listener
  • Plan Premium Country United States - CA Device (iPhone 6S+) Operating System (iOS 11.4.1)   My Question or Issue   My spotify is frequently skipping, like a scratched CD.  I...
  • Peter
  • Spotify Legend
  • 1223 Views
  • 2 replies
  • 2 likes
  • 1223 Views
  • 2 replies
  • 2 likes

favorites

PlanFreeCountry AmericaDeviceiPhone 6sOperating SystemiOS 11 My Question or Issue If I like a specific album, do all the songs from that album automatically go to my favorite songs, or do I have to manually like all the songs separately to have them ...

  • Newbie
  • Plan Free Country  America Device iPhone 6s Operating System iOS 11   My Question or Issue  If I like a specific album, do all the songs from that album automatically go to m...
  • Bethany_Dawn
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Navigation random freeze

Hi, since some weeks my Spotify app on my iPhone 8 freezes randomly during the navigation between albums,!mixes, or playlists. No specific action done, only random freezes with the screen you can find attached.Already tried reinstalling, clearing cac...

  • Regular
  • Hi, since some weeks my Spotify app on my iPhone 8 freezes randomly during the navigation between albums,!mixes, or playlists. No specific action done, only random freezes with the screen you can fin...
  • Loxer
  • Community Legend
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

How do I install Spotify on an iPad mini with ios 9 ?

 I also have an old iPod Touch with ios 6 so same question for that.

  • Casual Listener
  •   I also have an old iPod Touch with ios 6 so same question for that.
  • Loxer
  • Community Legend
  • 11906 Views
  • 5 replies
  • 1 likes
  • 11906 Views
  • 5 replies
  • 1 likes

Google Assistant on iPhone - Won't play playlists or albums

When I ask Google Assistant to play an album by an artist or even just "Play some Kings of Leon" it will open Spotify at the correct page then just sit there an do nothing. Plan - PremiumCountry - UK Device - iPhone X with Bose Quiet Comfort 2Operati...

  • Regular
  •   When I ask Google Assistant to play an album by an artist or even just "Play some Kings of Leon" it will open Spotify at the correct page then just sit there an do nothing.     &...
  • tompz1
  • Regular
  • 850 Views
  • 2 replies
  • 0 likes
  • 850 Views
  • 2 replies
  • 0 likes

Solved!! Can I view my family members' likes and favorites?

My husband and I have a Family premium plan. Sometimes he finds great songs that I want to save. Is there a way to view his likes and favorites? PremiumMacbook Air OS 10.13.6Spotify 1.0.88.353.g15c26ea1

  • Roadie
  • My husband and I have a Family premium plan. Sometimes he finds great songs that I want to save. Is there a way to view his likes and favorites?   Premium Macbook Air  OS 10.13.6 Spoti...
  • merlijnv2000
  • Composer
  • 2992 Views
  • 1 replies
  • 0 likes
  • plans
  • 2992 Views
  • 1 replies
  • 0 likes

Issue allowing access to microphone

Hello I’m having trouble allowing Spotify access to my microphone I am on the iPhone 8+, I’m running IOS 11.3.1, and the app is on the newest version, I am not getting the pop up to allow it access, also it doesn’t come up in the microphone settings ...

  • Newbie
  •  Hello I’m having trouble allowing Spotify access to my microphone I am on the iPhone 8+, I’m running IOS 11.3.1, and the app is on the newest version, I am not getting the pop up to  allow...
  • Loxer
  • Community Legend
  • 1362 Views
  • 1 replies
  • 0 likes
  • 1362 Views
  • 1 replies
  • 0 likes

[iOS] New full screen album art hides lyrics

PlanPremiumCountryJP iPhone 6s Operating SystemiOS 10 My Question or Issue Recently album art was moved to a full screen presentation. From that presentation there is no way to get to the lyrics that used to be visible behind the album art on each so...

  • Newbie
  • Plan Premium Country JP   iPhone 6s   Operating System iOS 10   My Question or Issue   Recently album art was moved to a full screen presentation. From that presentati...
  • Loxer
  • Community Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

The whole “Suggested tracks” thing needs to be fixed.

Okay so I understand that if there aren’t enough songs or artists or something in a playlist that you made then it plays suggested tracks. While this is annoying, I can kind of understand it. But my problem is that I’m trying to listen to an album th...

  • Newbie
  • Okay so I understand that if there aren’t enough songs or artists or something in a playlist that you made then it plays suggested tracks. While this is annoying, I can kind of understand it. But my ...
  • Loxer
  • Community Legend
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Solved!! Spotify freezing on startup iPhone 7

PlanPremiumCountry USADeviceiPhone 7,Operating SystemiOS 11.4.1 My Question or Issue Every time I start the app, it is freezing after flashing dots while it is loading something. The display shows the "Home" page, but buttons do not work. I cannot cl...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 7, Operating System iOS 11.4.1   My Question or Issue  Every time I start the app, it is freezing after flashing dots while it is load...
  • Loxer
  • Community Legend
  • 2449 Views
  • 4 replies
  • 0 likes
  • 2449 Views
  • 4 replies
  • 0 likes