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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35601 Views
  • 15 replies
  • 36 likes
  • 35601 Views
  • 15 replies
  • 36 likes

imported music from iPhone and iTunes

Hello, what's the procedure for delete music imported from my itunes and my iPhone? Thank you

  • Casual Listener
  • Hello,  what's the procedure for delete music imported from my itunes and my iPhone? Thank you
  • Loxer
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

App not working

Spotify logged me out & now I can not log back in on my iPhone 7 . I do not have a network issue as everything else is fine , no issues at all. I have no trouble logging in on my laptop either ! Second time this has occurred and it’s frustrating . No...

  • Newbie
  • Spotify logged me out & now I can not log back in on my iPhone 7 . I do not have a network issue as everything else is fine , no issues at all. I have no trouble logging in on my laptop either ! ...
  • Loxer
  • Community Legend
  • 562 Views
  • 3 replies
  • 1 likes
  • 562 Views
  • 3 replies
  • 1 likes

Unable to download Spotify from App Store

I'm trying to download the Spotify app from the App Store onto an iPhone 6.Ive had the app on my phone before and it disappeared from my home screen a few days ago. I'm able to download all other apps from the App Store, just not Spotify.I'm using iO...

  • Newbie
  • I'm trying to download the Spotify app from the App Store onto an iPhone 6. Ive had the app on my phone before and it disappeared from my home screen a few days ago.   I'm able to download al...
  • Loxer
  • Community Legend
  • 811 Views
  • 2 replies
  • 0 likes
  • 811 Views
  • 2 replies
  • 0 likes

cant listen to music without wifi connection

i have a premium accont but i have nothing downloaded, but when im with my 4g connection, without wifi the app does not let me listen to any song... ive tried to install again the app, and the configuration where you allow the apps to be used with th...

  • Newbie
  • i have a premium accont but i have nothing downloaded, but when im with my 4g connection, without wifi the app does not let me listen to any song...   ive tried to install again the app, and t...
  • Loxer
  • Community Legend
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Can't switch Facebook accounts

HiI was using spotify premium as myself for years on my phone When I wasn't able to keep up with my subscription, I used my boyfriends account until I could open my premium account again. I don't understand why I was able to change from my account to...

  • Newbie
  • Hi I was using spotify premium as myself for years on my phone  When I wasn't able to keep up with my subscription, I used my boyfriends account until I could open my premium account again.&nb...
  • Loxer
  • Community Legend
  • 1586 Views
  • 1 replies
  • 0 likes
  • 1586 Views
  • 1 replies
  • 0 likes

Local files on iPhone

As far as I understand I wouldn't be able to listen to my local files (that are stored at my home computer) on my computer at work (since my local files arrent stored there too).So therfore I would like to import local files from my Dropbox folder so...

  • Casual Listener
  • As far as I understand I wouldn't be able to listen to my local files (that are stored at my home computer) on my computer at work (since my local files arrent stored there too). So therfore I would...
  • Loxer
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Skip songs iOS

Hey guys, I've seen a lot of topics regarding the problem of skipping songs. I tried all the solutions from other topics, but nothing works for me. Every 2 or 3 songs, if I skip to the next one, it plays for 2 seconds and skip for the next one... It'...

  • Casual Listener
  • Hey guys, I've seen a lot of topics regarding the problem of skipping songs. I tried all the solutions from other topics, but nothing works for me. Every 2 or 3 songs, if I skip to the next one, it p...
  • Loxer
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Downloaded songs NOT taking up space on my iphone 5

Hi everyone, wonder if you can help me.I've recently taken out a Spotify Premium subscription (loving it so far). I've noticed when I've downloaded numerous songs that when I got into my general phone settings it's saying the songs stored to the devi...

  • Newbie
  • Hi everyone, wonder if you can help me. I've recently taken out a Spotify Premium subscription (loving it so far). I've noticed when I've downloaded numerous songs that when I got into my general ph...
  • Loxer
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Sync of playlists with old iPhone 3G possible?

PlanPremiumCountryGermany DeviceiPhone 3GOperating SystemiOS 4.2.1 My Question or Issue Hi there, i would like to use for a special usecase my old iphone 3G wich the old, installed spotify app (0.4.24.65.gaef36bd1 or? 0.6.4.66.gdf356d01). App is inst...

  • Casual Listener
  •   Plan Premium Country Germany  Device iPhone 3G Operating System iOS 4.2.1   My Question or Issue   Hi there, i would like to use for a special usecase my old ip...
  • chris0816
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Local Files Not Syncing/Unlimited Data Issue

Plan: PremiumCountry: USADevice: iPhone X/HP Pavillion Windows 10Operating System: 11.4.1 I haven't had any problems syncing local files until I recently got a new computer. I've worked with Spotify Help on this a bit but I'm backed into a corner. Sp...

  • Newbie
  • Plan: Premium Country: USA Device: iPhone X/HP Pavillion Windows 10 Operating System: 11.4.1   I haven't had any problems syncing local files until I recently got a new computer. I've w...
  • Loxer
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Spotify stops playing in the background

Hello, i have this problem that whenever i am listening to music and return to my home screen, open another app or when i lock my screen spotify stops playing. This is quite annoying since i have used spotify for a long time and a few days ago this s...

  • Newbie
  • Hello, i have this problem that whenever i am listening to music and return to my home screen, open another app or when i lock my screen spotify stops playing. This is quite annoying since i have use...
  • Billy-J
  • Spotify Star
  • 4742 Views
  • 1 replies
  • 0 likes
  • 4742 Views
  • 1 replies
  • 0 likes

The latest update

PlanFree/PremiumCountry DeviceiPhone 8Operating SystemiOS 11.4 My Question or Issue I was wondering if there was any way to revert the app back to the last version. It is nearly impossible to listen to the music that I want to or like. In the last ve...

  • Newbie
  • Plan Free/Premium Country   Device iPhone 8 Operating System iOS 11.4   My Question or Issue  I was wondering if there was any way to revert the app back to the last version....
  • Mjlover5
  • Casual Listener
  • 17833 Views
  • 10 replies
  • 36 likes
  • 17833 Views
  • 10 replies
  • 36 likes

Can’t search for profiles at spotify

PlanPremiumCountry Device(iPhone 7 , Macbook Pro)Operating System(iOS 10) My Question or Issue Okay, so my problem is that when I try to search for my friends, it won’t work. If I typed in their username or Facebook name it just came up «no results f...

  • Newbie
  • Plan Premium Country   Device (iPhone 7 , Macbook Pro) Operating System (iOS 10)   My Question or Issue  Okay, so my problem is that when I try to search for my friends, it w...
  • user-removed
  • Not applicable
  • 1174 Views
  • 2 replies
  • 2 likes
  • 1174 Views
  • 2 replies
  • 2 likes

How to delete item from spotify playlist?

PlanFreeCountryUSDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Can't figure out how to delete a song from a playlist of my own creation. I go to my library, then select the playlist and hit the three dots in the upper right corner. Proble...

  • Casual Listener
  • Plan Free Country US Device iPhone 7 Operating System iOS 11   My Question or Issue  Can't figure out how to delete a song from a playlist of my own creation. I go to my library, ...
  • sparklingspots
  • Casual Listener
  • 1000 Views
  • 2 replies
  • 1 likes
  • 1000 Views
  • 2 replies
  • 1 likes

Discover section has less choices now

PlanPremiumCountry UKDevice(iPhone 6S, iMac,)Operating System(iOS 11, MacOS 10.13) My Question or Issue When you go to Browse>Discover> after the "Top recommendations for you" list of albums there are other lists, e.g. Similar to .. , Because you lis...

  • Gig Goer
  •   Plan Premium Country  UK Device (iPhone 6S, iMac,) Operating System (iOS 11, MacOS 10.13)   My Question or Issue  When you go to Browse>Discover> after the "Top...
  • magicrevolver
  • Gig Goer
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

iPhone downloaded songs

PlanPremiumCountry TurkeyDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Although iCloud backup is open on my iPhone device, the songs that I have downloaded before are not automatically downloaded. I have to download the songs again.Is thi...

  • Newbie
  • Plan Premium Country  Turkey Device iPhone 7 Operating System iOS 11   My Question or Issue  Although iCloud backup is open on my iPhone device, the songs that I have downloa...
  • Loxer
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Playlist messed up

My Question or Issue My playlist finished going through all the sngs on it, and normally that make me able to start the shuffle over again. However, this time it keeps playing songs that aren't on my playlist no matter how many times I restart my pho...

  • Newbie
  •     My Question or Issue   My playlist finished going through all the sngs on it, and normally that make me able to start the shuffle over again. However, this time it keeps playin...
  • jsannn
  • Community Legend
  • 1920 Views
  • 1 replies
  • 0 likes
  • 1920 Views
  • 1 replies
  • 0 likes

Solved!! Sort songs from the iOS app

Hi there Spotify Community, I consider myself a true ambassador of the brand since 2016. Please, I miss ordering my songs from the iOS mobile application. I think it does not exist and it would be something great, handy, useful... Many thanks for thi...

  • Regular
  • Hi there Spotify Community, I consider myself a true ambassador of the brand since 2016. Please, I miss ordering my songs from the iOS mobile application. I think it does not exist and it would ...
  • Loxer
  • Community Legend
  • 956 Views
  • 1 replies
  • 0 likes
  • 956 Views
  • 1 replies
  • 0 likes

Crossfade is not for me

PlanPremiumCountry SwedenDeviceiPhone 7bOperating SystemIOS 11 My Question or IssueI find crossfade between songs to be painfully annoying when playing through spotify’s public playlists. Different house songs fading into eacother really grates my ea...

  • Newbie
  • ...potify’s public playlists. Different house songs fading into eacother really grates my eardrums and I can’t seem to loose the fade. I have turned ”sömlös uppspelning/seamless playback” off, and turned ”t...
  • Loxer
  • Community Legend
  • 668 Views
  • 1 replies
  • 0 likes
  • Crossfade on spotify’s playlists
  • 668 Views
  • 1 replies
  • 0 likes

Cant sync local filed between windows app and iPhone

PlanPremium CountryUSA DeviceWindows 10 & iPhone 6 Plus My Question or IssueI go to 'Local Files' on left side of windows app. Select all 195 files and select 'add to playlist' and select an empty playlist calls Fav+. I then go to Fav+ in playlists s...

  • Casual Listener
  •     Plan Premium   Country USA   Device Windows 10 & iPhone 6 Plus       My Question or Issue I go to 'Local Files' on left side of windows app. S...
  • Loxer
  • Community Legend
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes