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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

35669 Views

40 replies

10 likes

  • 35669 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

100882 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1238 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

297947 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125349 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Suddenly I am not able to download offline tracks to my phone

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 11.3.1 My Question or IssueI am not able to download any offline tracks any more. I tried to reinstall Spotify on my phone and PC. I tried to do it with WLAN, LAN and USB. Nothing seems to wo...

Casual Listener

Plan Premium Country Germany Device iPhone X Operating System iOS 11.3.1  My Question or Issue I am not able to download any offline tracks any more. I tried to reinstall Spotify on my ...

1noah9

Casual Listener

698 Views

3 replies

0 likes

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Spotify stops after ads.

Spotify stops playing after the ad. Have to close the app and restart it. It’s like it freezes after the ad. Keeps happening every 20 minutes or so. I removed and reinstalled the app from Apps store. Still does the same thing. PlanFree Country UKDevi...

Newbie

Spotify stops playing after the ad. Have to close the app and restart it. It’s like it freezes after the ad. Keeps happening every 20 minutes or so. I removed and reinstalled the app from Apps store....

545 Views

0 replies

0 likes

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Shuffle all songs in library

PlanFreeCountry UKDeviceiPhone XSOperating SystemiOS12 My Question or Issue When clicking on 'my library', it used to be possible to select 'Songs' and then select 'shuffle all'. However, in the current version, when clicking on 'my library', the onl...

Casual Listener

Plan Free Country  UK Device iPhone XS Operating System iOS12   My Question or Issue  When clicking on 'my library', it used to be possible to select 'Songs' and then select ...

Turbo124

Casual Listener

2998 Views

2 replies

2 likes

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Connect to a device

Plan PremiumCountry USA iPhone 7 For the last day, my "connect to a device" feature has been stuck on an instructional menu with a big "got it" button at the bottom. But every time I click "got it", it just returns me to the instructional menu so I c...

Newbie

Plan Premium Country USA   iPhone 7   For the last day, my "connect to a device" feature has been stuck on an instructional menu with a big "got it" button at the bottom.  Bu...

408 Views

0 replies

0 likes

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Daily Mix ceased to function on my iPhone

Hello the daily mix feature ceased to function yesterday.I see all six mixes ,but as soon as i pick one , the phone says "spotify can not open this type of link on this unit" something like that (translated from swedish) it has been working for all t...

Roadie

Hello the daily mix feature ceased to function yesterday. I see all six mixes ,but as soon as i pick one , the phone says "spotify can not open this type of link on this unit" something like that (t...

Loxer

Community Legend

652 Views

1 replies

0 likes

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  • 1 replies
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Vertical videos

I can’t see any vertical videos anymore? PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS 12.1 My Question or Issue

Casual Listener

I can’t see any vertical videos anymore?  Plan Premium Country Germany Device iPhone 6s Operating System iOS 12.1   My Question or Issue  

Loxer

Community Legend

6162 Views

3 replies

1 likes

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  • 1 likes

Genius Speed Way Too Fast

The genius facts on Spotify flash WAY TOO QUICKLY for anyone to make sense of them. Seriously. I DARE YOU AND YOUR STAFF to read Mrs Robinson on Spotify. wth

Newbie

    The genius facts on Spotify flash WAY TOO QUICKLY for anyone to make sense of them. Seriously. I DARE YOU AND YOUR STAFF to read Mrs Robinson on Spotify. wth  

Loxer

Community Legend

598 Views

1 replies

0 likes

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Automatically adds numbers from 1 playlist I follow

PlanPremiumCountry NetherlandsDeviceiPhone 7Operating SystemLatest iOs My Question or Issue Hi!When I open my downloaded playlist (either in online or offline mode) I sometimes see songs which I don't add myself (I have no family plan) being added to...

Casual Listener

Plan Premium Country  Netherlands Device iPhone 7 Operating System Latest iOs   My Question or Issue  Hi! When I open my downloaded playlist (either in online or offline mod...

Loxer

Community Legend

648 Views

3 replies

0 likes

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Queue is broken

PlanPremiumCountry The NetherlandsDeviceiPhone 6sOperating SystemiOS 12 My Question or Issue I updated the app to the latest version (8.4.77) and now my whole queue function seems to be broken. If I add a song to my queue it will play but it’s like a...

Newbie

Plan Premium Country  The Netherlands Device iPhone 6s Operating System iOS 12   My Question or Issue  I updated the app to the latest version (8.4.77) and now my whole queue...

Loxer

Community Legend

771 Views

2 replies

0 likes

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Spotify prompts to open in "App Store" instead of the Spotify App

PlanPremiumCountryUnited States Device(iPhone Operating System(iOS 12) My Question or IssueAlright, so I'd really like to get an answer as to why when I copy and send a song link to another iPhone user via iMessage, that when the receiver of the iMes...

Newbie

Plan Premium Country United States   Device (iPhone 😎 Operating System (iOS 12)   My Question or Issue Alright, so I'd really like to get an answer as to why when I copy and sen...

Loxer

Community Legend

18151 Views

2 replies

3 likes

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push notifications?

PlanPremiumCountry PolandDeviceiphone 6sOperating Systemios12.0 My Question or Issue I’ve been wondering if push notifications are broken in general or it’s just my phone’s issue. I mean there is like a full page of settings for that i as i’ve been u...

Visitor

Plan Premium Country  Poland Device iphone 6s Operating System ios12.0   My Question or Issue  I’ve been wondering if push notifications are broken in general or it’s just my...

Loxer

Community Legend

556 Views

1 replies

0 likes

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Botched UX on new app: text truncation and item misalignment.

The new interface on an iPhone SE is barely usable: text is truncated all over the interface. Also, spacing is weird and unintuitive. This happens when setting language in french or english. See attached pictures for details PlanPremiumCountry Canada...

Casual Listener

The new interface on an iPhone SE is barely usable:  text is truncated all over the interface.  Also, spacing is weird and unintuitive.  This happens when setting language in french or...

Loxer

Community Legend

445 Views

1 replies

0 likes

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Make Queue Accessible from the Home Screen

PlanPremiumCountryCANADA DeviceiPhone XOperating SystemiOS latest version My Question or IssueMake Queue Accessible from the Home Screen so that we can see what's queued. There's no way to access the queue without playing something first which is ann...

Newbie

Plan Premium Country CANADA   Device iPhone X Operating System iOS latest version   My Question or Issue Make Queue Accessible from the Home Screen so that we can see what's ...

Loxer

Community Legend

365 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Favorite songs not showing in iOS spotify app but are showing in desktop app

So, I found an old post about this same issue that was created over 5 months ago with no resolution, so I'm bringing it back up. Why has this not been fixed yet? Issue: The iOS spotify app is showing my "Favorite Songs" as empty, however, when I use ...

Casual Listener

So, I found an old post about this same issue that was created over 5 months ago with no resolution, so I'm bringing it back up. Why has this not been fixed yet?   Issue: The iOS spotify app i...

Loxer

Community Legend

1484 Views

1 replies

1 likes

  • 1484 Views
  • 1 replies
  • 1 likes

Suggestion algorithms should take into account song language

PlanPremiumCountryFranceDeviceIphone 6sOperating SystemiOS12 My Question or IssueA chunk of song suggestions I get is in French or from French artists, which I generally hate. If I live in France, it doesn't mean I am going to like the songs from Fre...

Newbie

Plan Premium Country France Device Iphone 6s Operating System iOS12  My Question or Issue A chunk of song suggestions I get is in French or from French artists, which I generally hate. ...

Loxer

Community Legend

598 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Changing order of songs doesn’t work

when I try to change the order of songs the one I chose to play next to play will work but then I goes right back to playing what it would have played before even if I moved something infront of it. It also says at the top that it’s playing them same...

Newbie

when I try to change the order of songs the one I chose to play next to play will work but then I goes right back to playing what it would have played before even if I moved something infront of it. ...

Loxer

Community Legend

1155 Views

1 replies

0 likes

iOS
order bug
Queue bug
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I cannot login to Spotify on my iPhone using Facebook

I cannot login to Spotify on my iPhone using Facebook knowing that I have my facebooks login info.PlanPremium plan just endedCountry USADeviceiPhone 10Operating SystemiOS 12

Newbie

I cannot login to Spotify on my iPhone using Facebook knowing that I have my facebooks login info. Plan Premium plan just ended Country  USA Device iPhone 10 Operating System iOS 12 &nb...

Loxer

Community Legend

513 Views

1 replies

0 likes

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  • 1 replies
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Driving mode warning

PlanPremiumCountrysweden DeviceiPhone 8/Apple CarPlay Operating System(iOS My Question or Issue Every time I start Spotify through CarPlay the warning comes “don’t drive while using Spotify” pops up. I get it why, but please let me answer the questio...

Newbie

  Plan Premium Country sweden   Device iPhone 8/Apple CarPlay  Operating System (iOS   My Question or Issue  Every time I start Spotify through CarPlay the warnin...

Loxer

Community Legend

781 Views

1 replies

0 likes

Carplay
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  • 1 replies
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Home page glitch and playlist acting up

PlanFree DeviceIphone 8 Operating SystemiOS 12 My Question or Issue A few days ago my home page went from having a made for you section to just a blank screen with albums at the top. It’s really hard to find daily mixes now and I used to have access ...

Newbie

  Plan Free   Device Iphone 8   Operating System iOS 12   My Question or Issue  A few days ago my home page went from having a made for you section to just a blank...

Loxer

Community Legend

1125 Views

1 replies

0 likes

  • 1125 Views
  • 1 replies
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Song Queue Resets

When I try to reorder my song queue, only one song change is logged at time. In other words, if I move 3 songs in the order of the queue and then go back to my Spotify home page, the revised queue will only reflect the new order for the 1st song that...

Newbie

  When I try to reorder my song queue, only one song change is logged at time. In other words, if I move 3 songs in the order of the queue and then go back to my Spotify home page, the revised ...

Loxer

Community Legend

650 Views

3 replies

0 likes

  • 650 Views
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  • 0 likes